Seller Center Lazada - Home page (EN) | lazadacom can adjust the price and stock amount by download...

Seller Center Lazada

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Android App - https://goo.gl/zjvvVV

https://goo.gl/zjvvVV

Table of content

1. How to Start Page 3

2. Feature Introduction Page 5

3. Products Menu

3.1 how to manage products Page 6-8

3.2 how to add a product Page 9-10

3.3 how to import products Page 11-25

3.4 how to manage images 6-27

4. Orders Menu

4.1 how to manage orders Page 28-30

4.2 how to click ready to ship Page 31-39

4.3 how to pack a product Page 40-41

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5. Reports Menu

5.1 sales report Page 42-43

5.2 account statements Page 44-47

6. Settings Menu

6.1 your profile Page 48-49

6.2 manage users Page 50-51

6.3 add users Page 52

Table of content

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How to StartEnter the website URL

“https://sellercenter.Lazada.co.th”

Fill email and password that you set

*If you’re a new seller please login with your email and set password in order to verified yourself*If you can’t login or forget your password please contact [email protected]

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Main menu

* New seller who just sent a contract, we will not active your shop until we already

approved it

Seller’s performance

*important in limit order that seller will be receive each day. You can learn more from

https://www.dropbox.com/s/3z3h186rc02pxpe/OVL_Thai.pptx?dl=0

You can change the language here

Updated news and coming up promotion

Features

*Lazada would like you to give your best service to our customers so we willing to help you in every way to achieve that goal and we also have

randomly check your products in order to avoid for counterfeit and copyright products

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Manage order

Click manage order

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Manage order

You can check the products by status here

If you want to edit or delete the information click at the pencil icon*to edit or change any information

about the products have to be approved by lazada every times

You can edit or change your stock amount from this page

*To edit this section no need to be approved from Lazada except in

case that you adjust the price higher or lower than 50% of the price you’ve set before

You can check status that your product is offline or online from a visible line

*you can learn more from the next page

You can use on-off button for all products to be an offline or

online status on Lazadawebsite

You can export the products information as

a file in order to edit*you can learn more about an export here

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Manage orderThe result will be divided into 4 types

1. product already approved and online on the website

2. product does not pass some status and still offline3. product pass all status but still sync the information in to the website4. product that online but just edit the information have to be approved again, but the

recent information still online

*If you have any question please contact [email protected]

You can check more status by click at the button

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Add product

Click add product

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Add product

For adding the product, if you want to save your time in filling the information you can search here in order to find the product that

match with yours and use the information of that product

*If you can’t find the product you want or you want to add the information of that product by yourself you can click at create a new product

*create a new product you can look at the content guideline

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Click import product

Upload file

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Upload file

You can adjust the price and stock amount by download file

From update the product

If you want to add new product you can do the same as upload file, but you have to download the template from product

creation by category here

*in case that you add a new product you have to download category to use with

*To upload file you must have OpenOffice program

Can download from this link https://www.openoffice.org/download/

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Upload file: update price and stock

*for open file you have to follow this

Then click OK

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You can adjust your stock from update warehouse’s fileYou can adjust the price by update price’s file

* Date pattern filling in SaleStartDate and SaleEndDate have to be yyyy-

mm-dd

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Save file after adjust

Then choose Keep Current Format or using the original format

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choose Import Mode to be update product


Then click upload file

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Upload file: create a new

product

*when you download file the system will create download link that you can find at the bottom of each page

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Upload file: create a new product

*To fill the information in a main column you have to fill all information about your product in all

blanks*you have to learn from content guideline

*if some blank of information have a list for you to choose you have to choose from that list

*you will see an example of filling the information

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*to fill the information from product description column you have to put html code

*you can learn about putting html code from content guideline

*To put the video or image in description and descriptionEn you have to put that video or image in

online website first then you can pick that link by putting the html code also

*video and image must not be pirate

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The seller Sku that you’ve set

(must have more than 3)

skip

If your product divided into size please put the Sku of the smallest size in this blank

Amount of stock *fashion product have to fill the variation, but another

category can skip

*fill category ID in this blank

*search a category ID from Category Tree

skip skip*to choose the category you have to the deepest category

Category ID

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Upload file: create a new productFor delivery you have to put minimum at 5 days and maximum

at 7days

Product measures use as Cm. (widthx length x height) Product weight use as Kg.

Package size use as Cm. consist with width, length and height

Package weight use as Kg.

Set selling price or promotion

(if you have)

Set the price as original or full price

If you set the promotion price you have to set the beginning and last day of your promotion

*date pattern in SaleStartDate and SaleEndDate

have to be yyyy-mm-ddWarranty period Warranty condition and warranty by who

skip skip

*if you want to put the picture into file you have to put only the link of that picture*you can add more pictures after the file of that product is upload successful

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Then choose Keep Current Format or use original format

After filling all information click SaveAs the file

Then choose Save as type to be Text

CSV (.csv)

choose Edit filter setting

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Choose Character set to be Unicode (UTF-8)

Then click OK

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choose Import Mode to be create a new product

Then upload file


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Upload file: verify an upload fileAfter upload the file you can verify the status by move to the

bottom of that page until you see Feeds

in continue column will report that which

Import Mode you choose

Upload status of that file

Amount of file that you already upload

Amount of file that fail to upload

*if you fail to upload for some please edit only that file and then upload again

You can verify the result of uploading from this rcolumn

*if the upload fail you can Download Report to verify which part is getting

wrong

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Manage image

Click at manage image

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Manage image

You can see the image that’s not upload yet from image missing

Product’s name

Drop image here

Delete image button

*the picture that you upload first will be the main picture of your product*to upload the image will have a conditions please learn more from content guideline

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Manage

order

Click manage order

You will see order number here showing the amount that customers

want to buy your product

*when you receive an order we will report to your email also

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Manage orderWhen you check your order first your status will be pending

which show your new order

Order status

*you can see your order that divided as a status following thisall : order will show in all statuspending : show new orderReady to ship : show order that’s ready to shipShipped : order that’s in shipping processcomplete : shipped order which divided into 4 status- complete : shipped and payment already- cancel : order that’s cancel by seller or customer before shipping- Cancel shipping : order that’s fail to ship- Return order : order that returned from cuatomer

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Manage order

You will see the order list below this

Order number

*you can click at order number to seeing more details

Ordering day Period that the order is pending

*you can’t let new order pending for 24 hours because the order will automatically cancel

Payment method of the customers

price

Order amount

Order status

Printed report

Ready to ship and cancel button*in case that you want to cancel an order

please contact Partner Support tel 02-018-0200 or email

[email protected]

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Manage order: ready to ship

You have to check the detail of an order by click + or click at order number

You will see the customer's information and order list

*you can use the name of customer in payment bill and invoice

*if you click at order number you will see this page

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When you already verify order detail please click ready to ship behind an order

*if you want to manage various order at the same time you can make a sign and

choose “set to ready to ship”

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you will see a window to choose the shipping please click at

“Create Package & Next”*for shipping Lazada will automatically choose for you

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Next you will see invoice following the system*you can edit invoice to match with your brand

Then click “invoice members and next”

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Last step click at “ready to ship” again in order to confirm

*in case click at ready to ship-before 4 pm. Shipping will go to get your product next day-after 4 pm. Shipping will go to get your product in

next 2 days *shipping will call you before going to get a product

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After you click at ready to ship that order will move to shipped

status

Next step you have to print the document by choosing “print shipping labels for selected items”

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*you will see shipping document that you have to print it for 2 pieces per 1 order

*2 pieces of document you have to put in the pack and paste on the product’s box

*payment bill or invoice put it in the box

*you can ask for more plastic pouch from Partner Support tel 02-018-0200 or

email [email protected] most wait for 7 working days

After print please click “continue”

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Next step you have to print another document by choosing “print all carrier manifests”

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*verify order number and amount of box

Shipper will sign here

*you have to print this document for 2 pieces*1piece the shipper will sign and you keep it *another piece you give it to shipper

After printed please click“continue”

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How to pack

the product

*you must find the box to put your product in

*you can use re-use box if it’s in a good shape*you should wear a shockproof material if your product is delicate*if your product is too big you can use a plastic wrap it *if you pack the product in the wrong way your order will be cancel

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How to pack the product: example

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Total sales report

Click at sales report

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Total sales report

In sales report you can verify an order and total sale in

every period to keep as statistic

You can see the recent information here

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Account statement

Click at account statements

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Account statement

current statement will summarize the

balance every half a month

Transaction overview will show the detail item

by item

You can choose your round that you want to verify here

Here is the report that this round lazadaalready transfer the balance or not yet

*first round that lazada will cut the balance is date 1-14 second round is date 15-last day of the month*we will transfer money after cutting the balance in 7 working days*every orders that we put in account balance will pick only complete status order

Report half a month

date 14 Last day of the monthdate 15

Report half a month

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Account statement: current statementRemain balance from

last round

Total sales from complete order

Shipping Fee Credit : shipping fee

that customers pay in case that their order does not exceed the lowest price

that fixed by lazada

Payment fee: all products will be 2%commission: depends on product category of the brandCancel fee: fee for cancel orderReturn fee: fee for delivery failShipping fee: fee for all shipping (will count as a month so, all shipping fee will count all in second round)

Commission Credit :commission that lazada pay back to seller after

transfer back to customer

Amount of money that lazada transfer back to

customer

Total payment thatlazada transfer to

seller

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Account statement:

All transactions

You can choose by divided from round or category

You can export the information out of the system(download link will show at the bottom of this

page)

Date of transaction

Transaction type(every orders will show the minimum in 3 rows

divided into Item Price Credit : price,

Commission : commission of that product, Payment Fee : payment fee of that product

Transaction number Order numberProduct name

Total amount (include VAT)

VAT or fee for each transaction

*you will receive a file which show the details of shipping fee, shipping fail, or product that return from accounting department of lazada in

every month

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การตัง้คา่

Click at your profile

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setting: user account

General information of sellerCommission of each

category

*to edit any information ofseller you have to contact lazada to edit for you - if you are new seller who just sign contract you can contact by email [email protected] If you are old seller you have to contact Partner Support email [email protected]

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Click at manage user

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You can add user here

You will see all users who can login to your seller center

You can edit the position or delete the user here

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setting: add user

Choose the role for that user

Fill an email of that user

Then click save

*after you add user, that user has to approve an email that the system has send by setting password within 1 day*please remember that an email which put in user account will be an email that

lazada contact to you if you add new user and you want us to contact trough that email you need to contact Partner Support also

Seller Center Lazada - Home page (EN) | lazadacom can adjust the price and stock amount by download...

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