Staff Training for - Business | C2C Ltd · Staff Training for Health and Social Care. 02 Contents...

Apprenticeships

Management Development Programmes

and

Staff Training for

Health and Social Care

02

Contents 02 About

Connect2Care04

Apprenticeships 06

Apprenticeships for all your staff

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Management staff 12 Support staff

- domestic team16

Welcome 03

Our clients 05 The Apprenticeship

Levy07

Bespoke training and short courses

09Care staff

10

Support staff - kitchen team

14

Support staff - admin team

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Contents

At Connect2Care we have a positive vision of what apprenticeships can do: improve individuals’ skills and therefore their life chances;

make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be.

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Welcomeprofessionalism of your staff will also help to motivate individual staff members benefiting you through improved retention and reduced staff turnover.

At Connect2Care, we understand the needs of owners, managers and employees within the health and social care sector. We can work in partnership with you to ensure that your organisational and individual training requirements are met. You will gain access to our team of 250 trainer-assessors across the country, all with practical experience of this sector. Connect2Care’s involvement will help boost your business performance and increase your personal competence and skill set.

Work-based learning is recognised as the most successful learning route to gain new workplace skills. Astute employers build work-based learning and apprenticeships into their organisation and embed the concept within their work routines. Connect2Care’s work-based learning and apprenticeship programmes are delivered on-site with the minimal off-job and

off-site training. Connect2Care accesses government funding for apprentices and adult skills training, making our fees for NVQ delivery and assessment substantially cheaper than commercial, university or college course fees. The government will fully or partly fund most apprenticeship programmes and provide ‘student’ loans for employees to undertake NVQs at all levels, including supervision at Level 3 and management at Level 5.

At Connect2Care, we have sourced what we believe are the pre-eminent programmes and qualifications within the health and social care sector. Call us today for an informal chat about how you or your organisation could benefit from Connect2Care’s training and development programmes.

Jill Whittaker FCA CONNECT2CARE - MANAGING DIRECTOR

When people search for care provision for a family member or friend, there is a lot to consider including location, cost, activities programme, facilities, menus, and health care. It is so important to get everything right. Because people tend to do business with people they like and respect, the deciding factor will be the friendliness, professionalism and attitude of the staff. Care staff are the front line ambassadors of the business, so investing in their training and development will pay dividends. When care staff perform at the top of their game, reputations are enhanced, good inspection reports achieved and maximum occupancy is obtained.

With an increasing aging population, health and social care is one of the few sectors that continues to expand and recruit more staff. Perceptive employers know that staff development is the smart way to help grow their business. Well trained, enthusiastic and competent employees are a valuable asset and can help a business maintain a competitive edge by delivering improved efficiency, enhanced levels of customer service and increased margins. Increasing the effectiveness and

call now 0800 954 2803

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About Connect2Care

Connect2Care is the leading specialist training and apprenticeship provider for the Health and Social Care sector.

Connect2Care is a division of the leading hotel and catering training provider, Hospitality

Industry Training (HIT). Connect2Care and HIT frequently work with the same care

organisations to offer a one stop service incorporating all the health and social care

apprenticeships plus the cooking, cleaning and business administration apprenticeships.

Our Health and Social Care apprenticeships are available at all levels up to registered

manager. We also offer qualifications to train and develop professionals

allied to care via the Healthcare Support Services qualifications and other non-care

specific qualifications.

Since 2006 we have supported 3,000 learners at over 1,000 employer sites in the care sector

across the country. Most of our referrals come from satisfied employers and learners who

have completed their training with Connect2Care.

Connect2Care operates nationally and delivers locally from

40 offices across England, bringing you the strength and

depth of a national company coupled with the local

knowledge and expertise of our dedicated area

teams working in your town or county.

We are dedicated to the health and social care

sector and all our professional trainers have

substantial professional experience from

working in the care world. We firmly believe

in putting the client at the heart of everything

we do. We work closely with managers

of care providers to analyse their training

requirements. This enables Connect2Care to

identify any training and development needs

of an individual or organisation and plan their

development for the future.

Clients we currently work with will gladly provide you with testimonials of the staff development work Connect2Care has undertaken for them.

We chose Connect2Care as our provider as they

always deliver a timely and quality service for

apprenticeships and qualifications for new recruits and

existing staff. We have excellent communication. As well

as continuing to recruit new apprentices to ‘grow our

own’ we will also be promoting apprenticeships to

existing staff members within a variety of roles across the

sector, with the same credibility as a degree pathway.

Sharon Stead, Employability Services Manager,

Care Plus Employability Services

My experience with Connect2Care has been extremely positive. Our Connect2Care

Trainer-Assessor, always keeps me apprised of the progress of all our apprentices, and

her patience and understanding of their needs has been remarkable. It’s because of this person-

centred approach that we see such fantastic progress for our staff. We plan to continue enrolling

more employees in further training to help them improve their knowledge and realise their

ambitions. These objectives quite simply wouldn’t be achievable without the help of

Connect2Care and HIT. Wendy Dunk, HR Manager, Signature at Moorlands Lodge

I am truly grateful to have worked with my Trainer-

Assessor, who provided me with a great deal of support

throughout the NVQ Level 2 course that I completed with

Connect2Care. By consistently seeing the best in me and

encouraging me to achieve my goals, he helped me to

gain more confidence and believe in myself.

Rachel Boyce, Apprentice, Greenway Care Home

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Our clients

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Apprenticeships

Government statistics tell us the payback on staff training adds an average

21%to your bottom line with a seven times

payback on apprenticeships

People starting the Care Leadership and Management Framework Higher Apprenticeship

has increased from

3,500 to 8,500

20,000 more apprentices starting this year were

aged 24 or over compared to previous years

87,000 people started a social care apprenticeship in 2014/15

77% of employers believe that apprentices make their company more competitive

of companies find that having an apprenticeship programme has led to a more motivated and satisfied team

92%

The Chancellor’s 2015 budget announcement of a levy from 2017 to pay for apprenticeships was confirmed in the Autumn Statement setting the rate at 0.5% of a company’s payroll to be paid by all companies with an annual payroll over £3million. If you are responsible for the staff training and development of your company, now is the time to take advantage of the current apprenticeship programme. The next page details the full depth of apprenticeship provision, dispels the myth that it is only for 16 to 18 year old school leavers and explains how higher apprenticeships at levels four and five can be used to develop your management and senior management teams. For 2016 only, until the levy starts in April 2017, apprenticeships will still be fully funded by the government, so you will have no cash contributions to pay for any of your staff who you sign up before that date.

It makes sense to get involved with apprenticeships now at every level. So talk to us today about how you can maximise your levy contributions and be ahead of the game when the levy is introduced.

Mike WorleyOperations Director

The Apprenticeship Levy

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Apprenticeships are not just restricted to school or college leavers!

In fact there is no age limit. They are available to any of your existing staff who require new skills or are moving to a new job role.

The only restrictions are that apprenticeships are not available to employees who already have a first degree unless they are taking a Higher Apprenticeship at Level 5 or above. Certain restrictions also apply to foreign nationals from outside of the European Union. If they do not meet this criterion they can still apply for an apprenticeship. A local Connect2Care consultant can discuss a self-funded option suitable for you or any of your staff.

So all your staff at all levels can benefit and you can use the apprenticeship programme to fund your training and development budget.

Those aspiring to senior management, or those already in post without a formal qualification, can undertake a Level 5 management qualification, equivalent to a Degree.

Apprenticeships for all your staff

Intermediate Apprenticeships at Level 2 provide any new or existing staff who need to upgrade their skills with the opportunity to gain qualifications with Connect2Care, accredited by Pearson BTEC. These cover all job roles in the hotel and catering industry.

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Bespoke training and short courses

In addition to our range of professional qualifications,

Connect2Care is able to create bespoke training solutions

tailored to your specific organisational needs. We partner with

professional training organisations so we can offer a variety

of short courses to help you develop your staff, comply with

legislation and grow your business. Whether it be soft skills

like Communication and Teamwork or compliance training

in Food Safety and Nutrition or Manual Handling, we will

work with you both pre-event and post-event to ensure

that your staff receive the highest level of training and

understanding from our expert trainers.

Whether your team would benefit from a tailored

offering of one of our existing qualifications, or a bespoke

training course developed to meet your specific needs, we

would welcome the opportunity to work with you to create a

personalised programme.

More importantly, your input ensures that the final product has an

applied and practical approach that will impact on your workplace and

produce results that match your objectives.

TraineeshipsTraineeships provide a programme of work experience for a school leaver or unemployed young

person, giving them their start for a career in the health and social care industry.

At Connect2Care, we work with employers and prepare young people

for the world of work with fundamental employability qualifications,

such as food hygiene or customer service. They then participate

in unpaid work experience for up to five months. At no wage

cost to your business, you could have a young person on

full time work experience beginning to learn a trade in

our sector. At any time during their five months work

experience, if you have a suitable apprenticeship

vacancy and the trainee’s work is satisfactory, you may

offer them employment.

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Care staff

0800 954 2803 | [email protected] | connect2care.net

Equipping staff to deliver the best care

At the heart of any care provider is the care itself. Employers need to know their care staff and supervisors are delivering high quality, person-centred care 24/7 as this reflects positively on the quality of services provided. Equipping staff with the skills and knowledge to provide this care through quality training programmes is always a good investment.

Supporting and developing individual staff enriches their lives and those that they care for, and

gives the organisation tangible commercial benefits too. Well trained competent staff will work

more efficiently and perform better, ultimately delivering improved care. These professional

care qualifications will enable staff to improve their practical skills and competence to deliver

high quality care to residents or clients. Uniquely the Connect2Care trainer assigned to work

with your team will have had a background in the sector

and understands what constitutes good care.

Enabling and encouraging staff to study for

accredited qualifications through bite-

sized chunks of learning will also lead

to enhanced work skills, increased job

satisfaction and lower staff turnover.

Ultimately, outstanding standards

of care will satisfy CQC inspectors.

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Healthcare Support Services Apprenticeship Level 2

Healthcare Support Services play a vital part in the smooth running of healthcare services. This professional qualification is suitable for all support staff who have delegated responsibility for a range of tasks which enable health professionals (eg care support workers and practitioners) and the wider healthcare team to fulfil their own roles more effectively. Support staff can have a wide range of job roles such as porter, housekeeper/housekeeping assistant, catering manager/assistant or security staff.

This intermediate apprenticeship, delivered over 12 months, consists of

◗ Healthcare Support Services Certificate Level 2

◗ Award in Employment and Personal Learning Skills in Health

◗ Functional Skills Maths (Level 1)

◗ Functional Skills English (Level 1)

Health and Social Care Apprenticeship Level 3

This is the health and social care sector’s advanced professional qualification for senior care assistants, team leaders and people who have additional responsibilities in the care setting. This could include people with some supervisory responsibilities or those involved in long–term care planning for the people they care for. This is the recognised minimum qualification advised by CQC and Skills for Care for senior carers and junior managers.

This advanced apprenticeship, delivered over 15 months, consists of:

◗ Health and Social Care Diploma Level 3

◗ Level 3 Certificate in Preparing to Work in Adult Social Care (QCF)



◗ Employment Rights and Responsibilities

◗ Personal Learning and Thinking Skills


This is the health and social care sector’s professional qualification for care assistants, HCAs, care and support workers and anyone in the front-line that delivers hands-on care directly to people. It is the recognised minimum qualification advised by CQC and Skills for Care and is equally suited for those who are new to care work as well as those who have been in the sector for many years.

The qualification gives candidates an essential portfolio of skills. The variety of units available makes it equally well suited for carers working in care homes, or in the community. It is suitable for all carers working with older people, families or people with dementia or learning disabilities. Candidates have the opportunity to take a general qualification in health and social care, or they may choose to specialise in dementia care or learning disabilities.

This intermediate apprenticeship, delivered over 12 months, consists of:

◗ Level 2 Diploma in Health and Social Care (Adults)







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Management staff


Strong leadership is the key to outstanding care

Excellent care and positive experiences stem directly from strong leadership, so the inspiration and direction provided by supervisors and managers to your care staff is crucial. The success of any business is determined by the ability of the staff to deliver its promises. This in turn is defined by the quality of leadership the management team shows.

Investing in training to improve a manager’s skills and boost their performance will

pay dividends which will permeate through the whole organisation. Enabling and

encouraging senior staff to study for accredited qualifications will lead to improved

technical and supervisory skills, greater job satisfaction and lower staff turnover.

Ultimately, delivery of outstanding standards of care will satisfy CQC inspectors.

These professional care qualifications will enable

staff to improve their practical skills and

competence to deliver high quality care to

residents or clients. Most Connect2Care’s

Trainer-Assessors have a management

background in the care world, so we

understand the ins and outs of the

sector and will help you develop

your supervisors and grow your

existing management team.

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Healthcare Support Services play a vital part in the smooth running of healthcare services. This professional qualification is suitable for all support staff who supervise a team who have delegated responsibility for a range of tasks which enable health professionals (eg care workers and practitioners) and the wider healthcare team to fulfil their own roles more effectively. Support staff can have a wide range of job roles such as housekeeper/housekeeping assistant, catering manager/assistant or security staff.


◗ Healthcare Support Services Diploma Level 3





This is the health and social care sector’s advanced professional qualification for senior care assistants, team leaders and people who have additional responsibilities in the care setting. This could include people with some supervisory responsibilities or those involved in long–term care planning for the people they care for. This is the recognised minimum qualification advised by CQC and Skills for Care for senior carers and junior managers.


◗ Health and Social Care Diploma Level 3







This is the health and social care sector’s professional qualification for individuals who lead social care provision in an adult setting, either as managers of the provision or as senior practitioners. This qualification provides the skills and knowledge required to manage, practice and lead others in social care.

You will need to be working, volunteering or on practical placement as you need to show competence in both knowledge and skills and this could be within the public, private, voluntary or charitable sectors.

This higher apprenticeship, delivered over 18 months, consists of:

◗ Level 5 Diploma in Health and Social Care (Adults)


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Support staff - kitchen team


Enhance the dining experience

For residents living in care homes or those receiving care elsewhere, mealtimes

are one of the highlights of the day. People eagerly look forward to their meals

and relish tasty, appetising, healthy and well-presented dishes. Just as important

to the meal-time experience is the decor, atmosphere, food presentation and the

customer service and welcoming skills of the staff.

Investment in staff training and development is the key to ensuring success in these

important areas. Staff must be confident and competent to deliver what’s required.

Highly trained chefs, cooks and catering staff who are skilled, reliable, demonstrate flair

and produce meals within time and budgetary constraints are desirable. Serving staff must

know how to use their waiting skills appropriately for

your service users, blending communication

and a friendly ear with technical ability.

These professional catering qualifications

will enable staff to improve their

practical skills and competence.

The learning is delivered by

HIT Trainer-Assessors with a

background in care sector

catering and practical

experience of the relevant

occupational competence.

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Food Production and Cooking Apprenticeship Level 2

This is the care sector’s professional qualification for staff who process and cook food in any type of outlet. It is suitable for all catering staff, cooks and chefs whose outlet and menu relies mainly on pre-prepared raw materials and predominantly uses pre-prepared dishes, mixes and sauces from frozen, chilled, dried or canned sources.

This NVQ level 2 Diploma is suggested for staff and apprentices working within local authority catering, school meals, residential and care homes, the NHS (as contractors or direct caterers) and licensed retail outlets, pubs, cafés and popular catering outlets.

You may progress from this qualification to the Professional Cookery Diploma which concentrates on preparing and cooking food from raw ingredients, if the kitchen you work in requires these skills.

This intermediate apprenticeship, delivered over 12 months, comprises:

◗ NVQ Level 2 Diploma in Food Production and Cooking (Vocational Qualification)

◗ BTEC Level 2 Certificate in Hospitality and Catering Principles (Food Production and Cooking)

◗ Functional Skills level 1 in Maths and English


◗◗ Personal Learning and Thinking Skills

Professional Cookery Apprenticeship Level 2

This is the care sector’s professional qualification for chefs and cooks, suitable for all catering staff who prepare and cook predominantly from fresh and raw ingredients.

This Professional Cookery NVQ allows you to train while you work, and there are NVQ units to match your normal job role. This qualification is suitable for those already in employment as well as those wishing to enter the care sector.


◗ NVQ Level 2 Diploma in Professional Cookery (Vocational Qualification)

◗ BTEC Level 2 Certificate in Hospitality and Catering Principles (Professional Cookery)

◗◗ Functional Skills level 1 in Maths and English


◗◗ Personal Learning and Thinking Skills

Kitchen Services Apprenticeship Level 2

This is the care sector’s professional diploma for catering staff and kitchen assistants who prepare and cook simple food predominantly from pre-prepared ingredients and packages.

This qualification is suitable for those already in employment as well as those wishing to enter the care industry.

Learners who complete this qualification may progress to the Food Preparation and Cookery Diploma or the Professional Cookery Diploma.


◗ NVQ Level 2 Diploma in Kitchen Services (Vocational Qualification)

◗◗ BTEC Level 2 Certificate in Hospitality and Catering Principles (Kitchen Services)


◗◗ Employment Rights and Responsibilities



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Support staff - domestic team


First impressions count

A welcoming atmosphere, light and breezy decor, with a clean and sparkling environment should be the first impression visitors receive. This will ensure maximum occupancy and a care home maintained to a high standard.

Housekeeping, cleaning and facilities staff must be well equipped to deliver what’s

required with confidence and competence. This comes from investment in high quality

staff training and development, and Connect2Care is your ideal partner. Our policy of

putting trainers and learners from the same skill sector together adds value to the learning

experience and benefits your organisation with professional training and advice.

Staff must have the required technical skills and knowledge to work to a high standard and

stay up-to-date with changing practices and technology.

It’s also fundamental that residents, staff and

visitors feel safe and secure. It’s reassuring

to know that if problems, accidents or

emergencies occur at your premises,

staff are fully trained and competent

to deal with any situation.

Working alongside you, we

support you to ensure that

your training requirements are

met and our flexibility means

the training is delivered at a

time and place to suit you.

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Cleaning and Support Services Apprenticeship Level 2

Cleaners are a diverse group of people. Not all of them can be found mopping a corridor or hoovering under your desk. Indeed, they could be abseiling down a tower block to clean the windows no ladder can reach.

The cleaning industry is an important, competitive and thriving one, estimated to be worth about £10bn annually and employing around 800,000 people.

This qualification is suitable for those already employed as a cleaner as well as those seeking employment of this type. It is suitable for anyone involved in basic cleaning operations.


◗ NVQ Level 2 Certificate in Cleaning and Support Services (Vocational Qualification)

◗ BTEC Level 2 Certificate in Cleaning Principles




Facilities Services Apprenticeship Level 2

This apprenticeship is the care sector’s professional qualification for all staff who work in a support role.

The NVQ competency units cover a variety of topics ranging from working with customers, specialist cleaning, co-ordinating events or carrying out minor repairs.

This qualification allows you to learn, develop and practice the skills required for a job and career progression in the care sector.

This qualification is suitable for those already in employment in the care industry as well as those wishing to enter this sector.


◗ NVQ Level 2 Certificate in Facilities Services (Vocational Qualification)

◗ BTEC Level 2 Certificate in Facilities Services Principles

◗ Functional Skills Level 1 in Maths and English











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Support staff - office team


Getting the front and back office right

A warm welcome from a friendly attentive receptionist will ensure every visit gets off to a good start. Residents, staff and volunteers will also enjoy a pleasant exchange with the front of house team. As well as being the first person that visitors meet, the receptionist is the eyes and ears of the organisation, so customer service skills must be second to none.

Professionally running a care home is managing a business, so a strong back office team is

invaluable. Business administration, staff rotas, ordering stationery and supplies, managing the

accounts, performing the HR function, liaising with residents and relatives and even fundraising

for the activities programme; you need to be able to rely on

these important staff to perform all these duties, and

more. Good training can make all the difference.

Connect2Care’s team of trainers

have knowledge of the care world

and experience of business

administration which ensures

the training hits the mark and

produces tangible commercial

benefits for customers.

Well trained, enthusiastic and

competent employees are

a valuable asset, delivering

improved efficiency, enhanced

levels of customer service

and increased margins.

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Front of House Reception Apprenticeship Level 2

This is the industry’s recognised professional qualification for staff involved in front office and reception activities for any residential outlet.

This Level 2 NVQ Diploma in ‘Front of House Reception’ allows you to train while you work, and there are NVQ units to match your normal job role.

This qualification is suitable for those already in employment as well as those wishing to enter the care sector.


◗ NVQ Level 2 Diploma in Front of House Reception (Vocational Qualification)

◗ BTEC Level 2 Certificate in Hospitality and Catering Principles (Reception)

◗ Functional Skills Level 1 in Maths and English



Business and Administration Apprenticeship Level 2

This apprenticeship is about playing an important support role within a business or organisation.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job.

The term ‘administration’ covers roles that involve organising people and resources including executive assistants, secretaries, administration assistants, data entry clerks and office juniors. Without them, information would be hard to find, meetings would be missed and businesses would be less productive.

The exact duties of business and administration apprentices will depend on you. It’s likely that they will be working with a team or member of staff to handle various tasks. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.


◗ Level 2 Diploma in Business and Administration

◗ Functional Skills level 1 in Maths, English and ICT











Connect2CareThe sector’s leading health and social care training provider

Contact us, we are near you◗ Operating nationally◗ Delivering locally

With a strong local focus, Connect2Care offers coverage throughout the nation. Our skilled Trainer-Assessors are based in every county of England.

You can apply for a training programme with Connect2Care at any time whether for yourself, current staff or looking for new team members.

Or if you just need someone to talk to, we’re always pleased to hear from you.

For all enquiries or to apply:

connect2care@connect2care

connect2care

© Connect2care

0800 954 [email protected]

Staff Training for - Business | C2C Ltd · Staff Training for Health and Social Care. 02 Contents...

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