CU Staff Training

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CU Staff Training. Teller Training Lending Training Collection Training IT Training And Much More. CU Management Training. Establishing Internal Control Employee Retention Understanding CU Financials Sexual Harassment Asset Liability Management Lending & Delinquency Control - PowerPoint PPT Presentation

Transcript of CU Staff Training

  • CU Staff Training

    Teller TrainingLending TrainingCollection TrainingIT TrainingAnd Much More

  • CU Management Training

    Establishing Internal ControlEmployee RetentionUnderstanding CU FinancialsSexual HarassmentAsset Liability ManagementLending & Delinquency ControlAnd Much More

  • CU Volunteer Training

    Board TrainingStrategic PlanningCredit Committee TrainingSupervisory Committee TrainingAnd Much More

  • Other ICUT Programs

    Laugh Your Way To The CUPre-Drafted Newsletter ArticlesArchived On-Line ClassesPotential SEG ShowAnd Much More

  • Join Today

    cuSchool.comAnnual Membership Per CU$199.95

    Visit http://www.cuSchool.com

  • Dont Miss Our Next Class

    Dos and Donts of Being a CU TellerDate: Tuesday March 16, 2010Time: 3:30PM-4:45PM Eastern Standard Time

    Understanding Self-Employed TaxesFOR MAKING CREDIT DECISIONSDate: Tuesday April 13, 2010 Time: 3:30PM-4:45PM Eastern Standard Time

  • Todays Facilitator

  • Supervisory CommitteeDuties & Responsibilities

    Presented by ICUT Services

    Will begin in a few minutes.

  • Housecleaning Items

    Detailed OutlineHold Verbal QuestionsUse the Chat FeaturePolling PowerPointComplete Class SurveySend Me an eMail???Door Prize Winner

  • Todays Agenda

    Define Supervisory CommitteeQualifications & Power Of CommitteeDuties & ResponsibilitiesInternal Review ProgramBest Practices for CUsInternet Scams, Fraud, Identity TheftHow To Manage The CommitteeOpen Mic

  • What Is The Supervisory Committee?

    The Guard Dog or Watchful EyeThe Audit Committee

    The committee that helps minimize the possibility of the credit union incurring any kind of loss.

  • How Does One Get On This Committee?

    Appointed by the Board Of Directors1 may serve as director1,2,or 3 year terms

  • Who Can Serve?

    QualificationsMember In Good Standing (Shares & Loans)AccountingNon Accounting BackgroundsActive & Cooperative ParticipantCommitment To CU

  • Structure Of Committee

    Committee Size (3-5)Positions On CommitteeBoard Representation

  • What Power Does Committee Have?

    Access To All RecordsCan Call Special Membership MeetingsRemoval Of Officers, Directors & CC Members

  • Duties & Responsibilities

    Planning & BudgetingMeet RegularlyAttend Board Meetings (?)

    Understand Financial TrendsUnderstand The CUs RisksSurprise Cash Counts

  • Duties & Responsibilities

    Planning & BudgetingMeet RegularlyAttend Board Meetings (?)Understand Financial TrendsUnderstand The CUs RisksSurprise Cash Counts

  • Understanding Financial Trends

    Beginners: NAFCUNET.org / CUES.org / cuSchool.com

    Intermediate: NCUA.gov (5300) / CUNA.org (Research & Statistics)

    Advanced: ALM Reports, FPRs (NCUA.gov), Journal of Accountancy (COSO)

  • Duties & Responsibilities

    Planning & BudgetingMeet RegularlyAttend Board Meetings (?)

    Understand Financial TrendsUnderstand The CUs RisksSurprise Cash Counts

  • Understanding CU Risks

    Credit RiskLiquidity RiskInterest Rate RiskCompliance RiskStrategic RiskTransactional RiskReputation Risk

  • Duties & Responsibilities

    Planning & BudgetingMeet RegularlyAttend Board Meetings (?)

    Understand Financial TrendsUnderstand The CUs RisksSurprise Cash Counts

  • Surprise Cash CountsCash Count Audit Review As of_____________Drawer #________COINS: CHECKS:Pennies ________ ______________ ________Nickels ________ ______________ ________Dimes ________ ______________ ________Quarters ________ ______________ ________Halves ________ ______________ ________Dollars ________ ______________ ________ CURRENCY: Ones ________ ______________ ________Twos ________ ______________ ________Fives ________ ______________ ________Tens ________ ______________ ________Twenties ________ ______________ ________Fifties ________ ______________ ________Hundreds ________ _____________ ________ Subtotal $ ________ Subtotal $________Per Control $ ________ Per Control $________Difference $ ________ Difference $________ I, ________________, owner of this drawer, certify that a member of the supervisory committee has counted all cash and checks in my possession as of ____________________. Signed___________________ Time & Date Name of Teller

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Duties & Responsibilities

    Review Loan FilesEvaluate Internal ControlAccount VerificationMonitor BoardReview Bank ReconcilementsWork With Regulators & Follow-upConfirm Account Closures

  • Confirm Closed AccountsDear Member:As a valued member that planned to closed your account at the credit union we hope that you had a positive experience that you found our services of value. In an effort to improve our services, we would appreciate it if you would take a few seconds to respond to the survey shown below:How long were you a member? ___________________________Why did you close your account? __________________________Would you ever join again? _____________________________Did you know our policy is once a member, always a member?_____

    Sincerely,Supervisory Committee

  • Duties & Responsibilities

    Plan Annual Audit & Follow-upReview Returned MailConfirm Collection AccountsConfirm Death ClaimsMaintain Visibility

  • Duties & Responsibilities

    Plan Annual Audit & Follow-upReview Returned MailConfirm Collection AccountsConfirm Death ClaimsMaintain Visibility

  • Confirm Collection AccountsYoung & Young Law Firm100 Best WayNocandu, Nebraska 08066Dear Mr. Young:On behalf of the supervisory committee for the ABC Federal Credit Union, I would like to confirm what credit union accounts have been forwarded to you for collection during the past twelve months. As part of our confirmation we would like to know the following information:ACCOUNT NAME DATE RECEIVED ORIGINAL LOAN BALANCE CURRENT BALANCE STATUSAgain, we only need this information for accounts that you received between July 1, 20XX and the date of this letter. Please forward all responses to this request to:John Doec/o ABC FCU12 Wayward RoadNebraska City, Nebraska 08065

  • Duties & Responsibilities

    Plan Annual Audit & Follow-upReview Returned MailConfirm Collection AccountsConfirm Death ClaimsMaintain Visibility

  • Confirm Death ClaimsCUNA Mutual Insurance P.O. Box 1084 Madison, WI 53701 ATTN: Death ClaimsDear Claims Department:On behalf of the supervisory committee for the ABC Federal Credit Union, I would like to confirm what death claims have been presented to you for the credit union during the past twelve months. As part of our confirmation we would like to know the following information:CU EMPLOYEE SUBMITTING CLAIMMEMBER ACCOUNT NAMEAMOUNT OF CLAIMDATE CLAIM WAS SUBMITTEDSTATUSAgain, we only need this information for claims that you received between July 1, 20XX and the date of this letter. Please forward all responses to this request to:John Doe c/o ABC FCU 12 Wayward Road Nebraska City, Nebraska 08065

  • Duties & Responsibilities

    Plan Annual Audit & Follow-upReview Returned MailConfirm Collection AccountsConfirm Death ClaimsMaintain Visibility

  • Internal Review ProgramThe Supervisory Committee is the audit committee for the ABC Federal Credit Union. In that capacity, the committee will engage in regular activities that are intended to monitor the overall operation of the credit union. The structure of this committee will be compliant with the Federal Credit Union Act and the bylaws of the ABC Federal Credit Union. Accordingly, the committee will be responsible for the following:

  • Internal Review Program

    Report all committee activities to the board of directors Maintain minutes for all committee meetings. Annually review the internal controls Annually follow-up with Supervisory Committee audit findings Annually follow-up with NCUA examination findings Annually review the credit unions strategic business plan. Quarterly perform surprise cash counts. Quarterly perform verification of deposits in transitQuarterly perform a review of teller activity. Quarterly review negative share report. Quarterly review a sample of loan files for compliance. > Monthly to monitor board activity

  • Identity Theft (