Staff Training Profile 2015 · PDF file...

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  • Staff Training

    2018 Company Profile




  • Staff Training 0861 996 660 086 616 0119

    [email protected]


    Table of Contents

    Table of Contents

    Our Company Information 4 What Others Had to Say… 5

    Delivery Methodology 6 3 Day Leadership + 11

    AIDS Awareness 13

    AIDS Awareness (Half-Day) 15 Assertiveness 17

    Basic Project Management 19

    Business Etiquette 21 Business Etiquette and Diversity 22

    Business Writing Skills 25 Closing the Sale for Recruitment 27

    Coaching and Mentoring 29 Coaching Skills for Supervisors 31 Collaboration as a Management Tool 33

    Communication Excellence 35 Conflict and Diversity 37

    Conflict Prevention and Resolution 39 Creating a Culture of Ethics 41

    Critical Thinking and Problem Solving 43

    Customer Care 45 Customer Care for Delivery Staff 47

    Customer Care 2-Day 49 Delegating for Success 51 Developing your Management Potential I 53

    Developing your Management Potential II 56

    Developing your Management Potential III 58

    Diversity 60 Effective Service Delivery 62

    Emotional Intelligence 64

    Enneagram and Emotional Intelligence for Leaders 66 Etiquette, Ethics and Customer Care 68

    Feedback as a Management Tool 70

    Frontline Reception I 72 Frontline Reception II (Advanced) 74

    Frontline Service and Upselling 76

    Frontline for Security Staff 78

    Goods Receiving and Dispatch 80

  • Staff Training 0861 996 660 086 616 0119

    [email protected]


    Table of Contents

    How to Complete Tender Documents 82

    How to Deal with Difficult Clients 84 How to Deal With Difficult Discussions 86

    How to do Research 88

    How to Engage Your Team 90

    How to Lead a Team to Productivity 92

    How to Manage Effective Meetings 94

    How to Plan Effectively 96

    Introduction to the Business World 98

    Introduction to Recruitment 100

    Leading Change 102

    Managing Millennials 104 Merchandising 106

    Minute Taking 108 Negotiating for Profits 110

    Negotiating for Shop Stewards 112 Office Management 2-Days 114

    Personal Mastery and EQ 116 Presentation Skills 118

    Report Writing 120 Resilience Training 122 Sales for Admin Staff 124

    Self Mastery through the Enneagram 126

    Sexual Harassment (Full Day) 128 Sexual Harassment (Half Day) 130

    Stock Loss Prevention 132 Stress and Time Management 134

    Team Development with the Enneagram 136 Team Refocus and Strategising 138 Telesales 140

    The Competitive Recruiter 142

    The Ultimate Sales Approach 144 Work Life Balance 147

    Writing Skills for English 2nd Language 149

    Business Coaching 152 Strategic & Operational Facilitation Workshops 153

    Our Company at a Glance 154

    For our most up-to-date training calendar we suggest you view our online

    training calendar, or email us at [email protected] mailto:[email protected]

  • Staff Training 0861 996 660 086 616 0119

    [email protected]


    Table of Contents

    Our Company Information

    Our Venues

    Cape Town Cape Town iNkosi Lodge Ramasibi Guest House

    9 Odette Street, De Tijger 83 Uys Krige Drive, Panorama

    Johannesburg Durban

    Oaklands Inn Sica’s Guest House 236 A Oak Avenue, Ferndale 19 Owen Avenue, Mayville/Westridge

    Polokwane Port Elizabeth

    Bolivia Lodge Sir Roys Guesthouse Modjadiskloof Road, Polokwane 6, 12th Avenue, Walmer

    0861 996 660 (tel)

    082 687 8583 (cell) 086 616 0119 (fax)

    Lusitania Square

    Plattekloof Glen Cape Town


    [email protected]

  • Staff Training 0861 996 660 086 616 0119

    [email protected]


    Table of Contents

    What Others Had to Say…

    Estelle – Buffalo City TVET Developing Your Management Potential – East London

    This is the best training we have ever had. Normally I am asleep by 11h00 but I have

    enjoyed and learned from every minute. Thank you.

    Johan - NMC Negotiating for Profits – Cape Town and Port Elizabeth

    This has been most informative. At lunch time I quickly used one of your suggestions on a

    supplier who is now immediately looking to see if he can improve his pricing. I am really

    looking forward to seeing the results.

    Anonymous – Parliament of RSA (Parliament of RSA have a policy whereby they may not give out references to providers)

    Emotional Intelligence and the Enneagram – Cape Town

    This was without a doubt the three best days I have ever had in training. We are all blown away with how incredibly good and effective your message is. Our previous group told us it

    would be good, we just didn‘t realise how good.

    Mamre Residents Association and ARC Leadership development and accountability

    Geoffrey – this training was fantastic. To the point and very, very helpful. You were not afraid to address the elephant in the room and you did so in a way that brought us to a good

    conclusion. Thank You.

    SA Metal Shop Stewards Negotiating For Shop Stewards

    On behalf of all the Shop Stewards we want to thank you for the work you have done here. We didn‘t trust in the beginning what it is you wanted to do. But you gave us knowledge and

    you were fair, looking at all sides of the negotiating table, like us and the unions and the management. Today we can see from the role plays, that we will be empowered in our next

    discussions and not one of us wanted to sleep! Thank you!

  • Staff Training 0861 996 660 086 616 0119

    [email protected]


    Table of Contents

    Delivery Methodology

    At Staff Training we are particularly aware of the latest trends in technology and the way in

    which individuals today learn and digest information.


    We use a variety of tools to ensure that our learners remain engaged throughout the days they spend with us. From slide shows and videos to role plays and quizzes, from group

    discussions to interactive strategies and games, our challenge is to inspire and motivate a day of learning that really sticks.

    We think the fact that more than 60% of our clients are return clients speaks for itself.

    Staff Training only employ facilitators with sufficient life and work experience to enable them to delve deep for solutions, simultaneously having the attitude and drive to seek out new

    training methods and adapt to the classes on the day. We are in the fortunate position of being able to employ some of our facilitators full time, while others are contracted. Quality

    is controlled through rigorous feedback reports and continual checks and balances for all.

    On-going Learning

    Staff Training offers Online KPI Assessment Checks where delegates are asked to, based

    on the content of the workshop they have attended, identify areas in which they would like to improve on in their current positions.

    After these areas have been identified by the delegate, Staff Training will request the learner

    to expand on how these improvements were made and how they will continue to improve in

    their current roles.

    This info is then compiled into a report and sent to the delegate‘s manager/training co- ordinator to assist in goal setting and performance management.

    The Online KPI Check process is completed after around two months.