SECURITY & SAFETY DEPARTMENTSECURITY & SAFETY DEPARTMENT

SECURITY AWARENESSSECURITY AWARENESS even of emergencyeven of emergency

IF YOU DISCOVER A FIRE / IF YOU DISCOVER A FIRE / SMOKESMOKE

Stay calm and do not Stay calm and do not panic.panic.

Activate the nearest break Activate the nearest break glass station.glass station.

Go to the nearest Go to the nearest telephone and contact telephone and contact operator by dialing ‘0’.operator by dialing ‘0’.

Identify yourself and Identify yourself and inform on the exact inform on the exact location of the fire / smoke.location of the fire / smoke.

Extinguish fire. Do not take Extinguish fire. Do not take riskrisk

Assist people to evacuate Assist people to evacuate via staircasevia staircase

Point To Point To RememberRemember

First raise the alarm before attempting First raise the alarm before attempting to fight the fireto fight the fire

Do not enter a smoke filled area alone.Do not enter a smoke filled area alone. Do not let a fire between you and the Do not let a fire between you and the

way out.way out. Do not used lifts unless instructed to Do not used lifts unless instructed to

do so.do so. Do not take unnecessary risk.Do not take unnecessary risk.

For other staff in the hotel For other staff in the hotel premises ~premises ~

not at the scene of firenot at the scene of fire 11stst Emergency Alarm Emergency Alarm

If you hear the 1If you hear the 1stst alarm, remain alert and prepare alarm, remain alert and prepare yourself to evacuate. Our Emergency Respond Team will yourself to evacuate. Our Emergency Respond Team will investigate the matter, an announcement will be made investigate the matter, an announcement will be made through the Public Address System about the alarm.through the Public Address System about the alarm.

22ndnd Emergency Alarm Emergency Alarm

If you hear the 2If you hear the 2ndnd continuous alarm or when directed continuous alarm or when directed to evacuate via the Public Address System, leave your to evacuate via the Public Address System, leave your work place immediately by the nearest emergency exit. work place immediately by the nearest emergency exit. Please avoid using the liftPlease avoid using the lift..

What to do in case of fireWhat to do in case of fire

Try to remove inflammable material from the Try to remove inflammable material from the fire zone ( i.e. curtain, table cloth, sheets, fire zone ( i.e. curtain, table cloth, sheets, paint, cleaning fluid, gasoline, fuel, etc.)paint, cleaning fluid, gasoline, fuel, etc.)

Attempt to fight the fire with available Attempt to fight the fire with available extinguisher until help arrives. Do not take risk extinguisher until help arrives. Do not take risk to your personal safety.to your personal safety.

If personal safety permit, remain near scene, If personal safety permit, remain near scene, ready to direct guests and your fellow ready to direct guests and your fellow employees ( if evacuation is ordered ) to the employees ( if evacuation is ordered ) to the nearest fire exit. nearest fire exit.

BRIEF OUTLINE OF FIRE ALARM BRIEF OUTLINE OF FIRE ALARM SYSTEMSYSTEM

MANUAL SYSTEMMANUAL SYSTEM

WET RISERWET RISER FIRE HYDRANTFIRE HYDRANT

PORTABLEPORTABLEEXTINGUISEREXTINGUISER

ERT TROLLYERT TROLLY

AUTOMATIC SYSTEMAUTOMATIC SYSTEM

SPRINKLE SYSTEMSPRINKLE SYSTEM

GASEOUS AUTOMATICGASEOUS AUTOMATIC SYSTEMSYSTEM

BRIEF OUTLINE OF FIRE ALARM BRIEF OUTLINE OF FIRE ALARM SYSTEMSYSTEM

DETECTIONDETECTION

MANUALMANUAL

MAIN FIREMAIN FIREALARM PANELALARM PANEL

AUTOMATICAUTOMATIC

SOUNDSOUNDEMISSIONEMISSION

SPRINKLESPRINKLE ZONE/MINIZONE/MINI DIAGRAMDIAGRAM

CENTRALCENTRALMONITORINGMONITORING

SYSTEMSYSTEMSMOKE DETECTORSMOKE DETECTOR

BREAKGLASSBREAKGLASS

INDICATORINDICATORPUBLICPUBLIC

ADDRESSADDRESSSYSTEMSYSTEMBELLBELL

FIREFIRE

EMERGENCYRESPOND

TEAM

FIRST ALARMFIRST ALARM

FALSE ALARMFALSE ALARM

INVESTIGATING ALARMINVESTIGATING ALARMANNOUNCEMENTANNOUNCEMENT

FALSE ALARMFALSE ALARMANNOUNCEMENTANNOUNCEMENT

FIREFIRE

EMERGENCYEMERGENCYRESPONDRESPOND

TEAMTEAM

EVACUATIONEVACUATION

IncidentIncidentControllerController

FIRE FIRE BRIGADEBRIGADE

HODHOD

MEDIC & RESCUEMEDIC & RESCUETEAMTEAM EVACUATIONEVACUATION

ANNOUNCEMENTANNOUNCEMENT

FIRST ALARMFIRST ALARM

SECOND FIRE ALARMSECOND FIRE ALARM

INVESTIGATING ALARMINVESTIGATING ALARMANNOUNCEMENTANNOUNCEMENT

EMERGENCYEMERGENCYSITUATIONSITUATION

GENERALGENERALMANAGERMANAGER

Hotel MayaHotel MayaFire Emergency Flow ChartFire Emergency Flow Chart

24 hours24 hours

ALARMALARM

ERT -ERT -RESCUE TEAMRESCUE TEAM

CONTROLLER REPORTCONTROLLER REPORTALARM LOCATIONALARM LOCATION

AT CONTROL ROOMAT CONTROL ROOMSDB CONTROLLERSDB CONTROLLER

FIREFIREISOLATE ALARMISOLATE ALARMFALSE ALARMFALSE ALARM

TEAM LEADERTEAM LEADERNOTIFIED CONTROLLERNOTIFIED CONTROLLER COMMAND POSTCOMMAND POST

GM – SENIOR STAFFGM – SENIOR STAFF

RECORD IN LOGRECORD IN LOGBOOK – REASON:BOOK – REASON:

CHECK FOR FAULTY &CHECK FOR FAULTY &REACTIVATE SYSTEMREACTIVATE SYSTEM

ANNOUNCEMENT ANNOUNCEMENT VIA PA SYSTEMVIA PA SYSTEM

FIRE WARDENFIRE WARDEN

ACTIVATEACTIVATEALARM BELLALARM BELL

EVACUATION TEAMEVACUATION TEAMGUEST FLOORGUEST FLOORHousekeepingHousekeeping

TELEPHONE OPERTORTELEPHONE OPERTORCALL POLICECALL POLICECALL BOMBACALL BOMBA

CALL AMBULANCECALL AMBULANCECALL TNBCALL TNB

ANNOUNCEMENTANNOUNCEMENTTO EVACUATETO EVACUATE

ERT & RESCUE TEAMERT & RESCUE TEAMF & B/ Kitchen/ Acct/F & B/ Kitchen/ Acct/Housekeeping/ Eng.Housekeeping/ Eng.

Security/ Front OfficeSecurity/ Front Office

ADMINISTRATION CREWADMINISTRATION CREWGUESTS & STAFFSGUESTS & STAFFS

Front Office/ F & B/ SalesFront Office/ F & B/ SalesHR/ Marcomm/HR/ Marcomm/

SecuritySecurity

EVACUATION TEAMEVACUATION TEAMOUTLET & FUNCTIONOUTLET & FUNCTION

ROOMSROOMSF & B ManagerF & B Manager

EVACUATION TEAMEVACUATION TEAMPROPERTY & RECORDSPROPERTY & RECORDS

Acct, Maya Brass. &Acct, Maya Brass. &LoungeLounge

EMERGENCY OPERATION UNITSEMERGENCY OPERATION UNITS

FIRE WARDENFIRE WARDENFront OfficeFront Office

F & BF & BSecuritySecurity

EVACUATION TEAMEVACUATION TEAMGUEST FLOORGUEST FLOORHousekeepingHousekeeping

ERT & RESCUE TEAMERT & RESCUE TEAMF & B/ Kitchen/ Acct/F & B/ Kitchen/ Acct/Housekeeping/ Eng.Housekeeping/ Eng.

Security/ Front OfficeSecurity/ Front Office

ADMINISTRATION CREWADMINISTRATION CREWGUESTS & STAFFSGUESTS & STAFFS

Front Office/ F & B/ SalesFront Office/ F & B/ SalesHR/ Marcomm/HR/ Marcomm/

SecuritySecurity

EVACUATION TEAMEVACUATION TEAMOUTLET & FUNCTIONOUTLET & FUNCTION

ROOMSROOMSF & B ManagerF & B Manager

EVACUATION TEAMEVACUATION TEAMPROPERTY & RECORDSPROPERTY & RECORDS

Acct, Maya Brass. CashierAcct, Maya Brass. CashierLounge CashierLounge Cashier

COMMAND GROUPCOMMAND GROUPGENERAL MANAGERGENERAL MANAGER

MANAGER IN CHARGEMANAGER IN CHARGE

Who is in charge of the Who is in charge of the Hotel in a Fire Emergency.Hotel in a Fire Emergency.

In any fire emergency the senior staff on duty In any fire emergency the senior staff on duty shall be known as the Manager In Charge shall be known as the Manager In Charge (Senior Security Officer, Asst manager or MOD) (Senior Security Officer, Asst manager or MOD) on duty shall be known as the Manager In on duty shall be known as the Manager In Charge.Charge.

The Manager In Charge will have final and The Manager In Charge will have final and absolute authority for the hotel, its guests and absolute authority for the hotel, its guests and employees.employees.

A decision as to whether or not the immediate A decision as to whether or not the immediate area of the fire or entire Hotel is to be area of the fire or entire Hotel is to be evacuated is the responsibility of the Manager evacuated is the responsibility of the Manager In Charge in the absence of the General In Charge in the absence of the General Manager pending the arrival of the Fire Brigade.Manager pending the arrival of the Fire Brigade.

WHAT HAPPENS DURING A WHAT HAPPENS DURING A FIREFIRE

FF -- FEARFEAR(BECAUSE YOU CANNOT SEE)(BECAUSE YOU CANNOT SEE)

II -- INHALE GASINHALE GAS(SMOKE CAN KILL)(SMOKE CAN KILL)

RR -- ROASTING HEATROASTING HEAT(HOT & DIFFICULT TO BREATH)(HOT & DIFFICULT TO BREATH)

EE -- ESCAPE PLANESCAPE PLAN(NO PLAN – PANIC – NO TIME)(NO PLAN – PANIC – NO TIME)

PRINCIPLES PRINCIPLES OF FIREOF FIRE

METHOD OF EXTINGUISHING FIREMETHOD OF EXTINGUISHING FIRE

The three principle methods of fire extinguishingThe three principle methods of fire extinguishing (i.e. the removal of one side of the triangle of combustion)(i.e. the removal of one side of the triangle of combustion) are as follow:are as follow:

STARVING – i.e. removing material.STARVING – i.e. removing material.SMOTHERING – i.e. removing the air (oxygen)SMOTHERING – i.e. removing the air (oxygen)COOLING – i.e. removing the heatCOOLING – i.e. removing the heat

STARVING SMOTHERING COOLING

““ PREVENTION IS BETTER THAN PREVENTION IS BETTER THAN CURE”CURE”Most fires are usually the result of carelessness, but if you use your Most fires are usually the result of carelessness, but if you use your

common sense and bear in mind the following points you will common sense and bear in mind the following points you will ensure that risks are reduced to the minimum. If you are unsure ensure that risks are reduced to the minimum. If you are unsure of any of the contents of this manual, please do not hesitate to of any of the contents of this manual, please do not hesitate to ask your Manager about it – a doubt dispelled now could save ask your Manager about it – a doubt dispelled now could save someone’s life in the future – it might be YOURS!someone’s life in the future – it might be YOURS!

Do not allow waste paper, etc. to accumulate or leave it lying Do not allow waste paper, etc. to accumulate or leave it lying around. Put it all in the receptacles provided and replace all bin around. Put it all in the receptacles provided and replace all bin lids.lids.

Keep fire escape routes clear at all times of equipment and Keep fire escape routes clear at all times of equipment and rubbish.rubbish.

Only smoke in those areas where is permitted and NEVER near Only smoke in those areas where is permitted and NEVER near anything flammable.anything flammable.

Ensure your cigarette ends are extinguished properly and do not Ensure your cigarette ends are extinguished properly and do not empty ashtrays into wastepaper bins.empty ashtrays into wastepaper bins.

Store inflammable items in a safe place away from heat.Store inflammable items in a safe place away from heat.

Always keep fire door closed.Always keep fire door closed.

After functions, check that all electrical equipment is turned off After functions, check that all electrical equipment is turned off and no cigarette are left smoldering.and no cigarette are left smoldering.

Ensure all kitchen appliances and office machines are Ensure all kitchen appliances and office machines are turned off before going off duty.turned off before going off duty.

Actively participate in regular fire drills to get used Actively participate in regular fire drills to get used to your escape plan.to your escape plan.

Look out for collection of rubbish n stairs ad corners.Look out for collection of rubbish n stairs ad corners.

Do not abuse electrical equipment or place things on Do not abuse electrical equipment or place things on heaters.heaters.

Dispose oil / paint-soaked materials separately and Dispose oil / paint-soaked materials separately and immediately.immediately.

Maintain kitchen equipment, ventilation filters, etc in Maintain kitchen equipment, ventilation filters, etc in a clean state.a clean state.

If there are children or toddlers in rooms, place If there are children or toddlers in rooms, place matches or candles out of their reach.matches or candles out of their reach.

Flammable area

EQUIPMENT FOR FIRE-FIGHTING Fire alarm stations, fire extinguishers, water hoses, exit doors, fire

escapes, elevator etc. Always keep the space near fire hoses, extinguishers, and etc. free all the time.

FIRE EXTINGUISHERS

In Hotel Maya Kuala Lumpur we have ABC, CO2 fire extinguishers & Fire hoses

DRY POWDER (ABC)

CARBON DIOXIDE (CO2) FIRE HOSE

Suitable to extinguish All type of fire

Suitable to extinguishElectrical equipment &

Kitchen equipment

General use

CLASSIFICATION OF FIRECLASSIFICATION OF FIRECLASSCLASS TYPES OF FIRETYPES OF FIRE EXTINGUISHINGEXTINGUISHING

MEDIAMEDIAAA Solid CombustiblesSolid Combustibles

e.g. wood, paper, clothe.g. wood, paper, clothWater & Dry PowderWater & Dry Powder

BB Flammable LiquidsFlammable Liquidse.g. petrol, alcohol, e.g. petrol, alcohol,

paint, etc.paint, etc.

Foam And Dry PowderFoam And Dry Powder

CC GasesGasese.g. LPG, LNG, e.g. LPG, LNG,

hydrogenhydrogen

Carbon Dioxide and Dry Carbon Dioxide and Dry PowderPowder

DD Combustible MetalsCombustible Metalse.g. magnesium, e.g. magnesium,

titanium, etc.titanium, etc.

Dry Powder and Carbon Dry Powder and Carbon Dioxide Dioxide

USE OF FIRE EXTINGUISHERS

Lift fire extinguisher off the rack.

Remove pin and discharged hose at the base of fire

Advance little by little until fire is completely extinguished

POINT TO REMEMBERPOINT TO REMEMBER Never attempt to extinguish an electrical or flammable Never attempt to extinguish an electrical or flammable

liquid fire with water.liquid fire with water. Never attempt to extinguish a gas fire if the gas flow Never attempt to extinguish a gas fire if the gas flow

cannot be stemmed immediately.cannot be stemmed immediately. If you find a person on fire, try to get him onto the If you find a person on fire, try to get him onto the

ground, and smoother the fire with the fire blanket or ground, and smoother the fire with the fire blanket or roll them on the ground if there is no blanket roll them on the ground if there is no blanket available.available.

Smoke…….Smoke……. Where there is smoke, there may not necessarily be a Where there is smoke, there may not necessarily be a

fire.fire. Smoke fills the room from ceiling downwards and is Smoke fills the room from ceiling downwards and is

always thinnest at floor level.always thinnest at floor level. Smoke contains poisonous gases and is very irritating Smoke contains poisonous gases and is very irritating

to the eyes and makes it hard to breathe.to the eyes and makes it hard to breathe.

So…….So…….Get down on your hands and knees;Get down on your hands and knees;

If necessary on you stomach;If necessary on you stomach;Breathe the air that is at the floor level;Breathe the air that is at the floor level;

make your way to the fire stairs and go make your way to the fire stairs and go down;down;

Make sure you shut the door behind you.Make sure you shut the door behind you.

If trap in the If trap in the room…………room…………You may trapped in the room due to a fire in the corridor;You may trapped in the room due to a fire in the corridor;

Ring switchboard on (0) stating your name and location. If you Ring switchboard on (0) stating your name and location. If you cannot make contact, hang a white sheet outside the window.cannot make contact, hang a white sheet outside the window.

Do not break windowsDo not break windows unless you having trouble breathing. unless you having trouble breathing. Switch off air conditioning. Fill the bathtub with water. Wet Switch off air conditioning. Fill the bathtub with water. Wet towels and seal up gaps around doors to prevent smoke towels and seal up gaps around doors to prevent smoke entering. Pull down curtains and thoroughly wet down entering. Pull down curtains and thoroughly wet down furnishing using the waste paper bin.furnishing using the waste paper bin.

Tie a wet hand towel or handkerchief over your nose and Tie a wet hand towel or handkerchief over your nose and mouth to reduce the inhalation of smoke.mouth to reduce the inhalation of smoke.

Do not open the door until you have felt them and the handle Do not open the door until you have felt them and the handle for heat. If they are cool, stand on the hinge side of the door. for heat. If they are cool, stand on the hinge side of the door. Engage the safety chain, get down low and open door slowly. Engage the safety chain, get down low and open door slowly. If smoke and flame are present, close the door quickly.If smoke and flame are present, close the door quickly.

Where fire / smoke is becoming too intense, close yourself in Where fire / smoke is becoming too intense, close yourself in the bathroom. Sealing the gap under the door with a wet the bathroom. Sealing the gap under the door with a wet towel.. Do not get in the bath!!! but continue to wet all walls towel.. Do not get in the bath!!! but continue to wet all walls and furnishing around you.and furnishing around you.

In case of injury during a In case of injury during a firefire Avoid handling affected area.Avoid handling affected area.

Apply large amount of cold water by holding the Apply large amount of cold water by holding the injury part under a running tap or immersing in a injury part under a running tap or immersing in a bucket of cold water – this reduce the severity of the bucket of cold water – this reduce the severity of the burn and relieves pain.burn and relieves pain.

Chemical burns from acids and alkalis should be Chemical burns from acids and alkalis should be flushed with large amount of running water.flushed with large amount of running water.

Do not apply any ointment, creams or lotions.Do not apply any ointment, creams or lotions.

The burn area may be covered with sterile dressing The burn area may be covered with sterile dressing or clean sheets.or clean sheets.

Keep the victim warm and covered – to reduce shock.Keep the victim warm and covered – to reduce shock.

Reassure the victim and keep them calm.Reassure the victim and keep them calm.

At the assembly At the assembly pointpoint Should an evacuation be ordered, the assembly area for Should an evacuation be ordered, the assembly area for

both guests and staffs is at the both guests and staffs is at the

If you are evacuated, do not just leave the Hotel and go If you are evacuated, do not just leave the Hotel and go home – you will be presumed missing in the fire and cause home – you will be presumed missing in the fire and cause needless delay. You must wait at the assembly point for needless delay. You must wait at the assembly point for your name to be marked off and for further instructions.your name to be marked off and for further instructions.

No staff is to disclose any information about the fire to No staff is to disclose any information about the fire to any outsiders / press.any outsiders / press.

All Pressmen to be referred to the General Manager or All Pressmen to be referred to the General Manager or Public Relations Manager or Manager In Charge.Public Relations Manager or Manager In Charge.

The alternate Crew Leader must take the command and The alternate Crew Leader must take the command and supervision of respective crew in the absence of the Crew supervision of respective crew in the absence of the Crew Leader.Leader.

During emergency, staff will take orders from the During emergency, staff will take orders from the designated Crew Leader, regardless of the Leader’s actual designated Crew Leader, regardless of the Leader’s actual job title.job title.

Muslim cemetery parking area Muslim cemetery parking area

Assembly PointAssembly Point

LEVEL 1 PARKING EXITLEVEL 1 PARKING EXIT MENARA CHAN DRIVEWAYMENARA CHAN DRIVEWAY

Evacuation Plan / ProcedureEvacuation Plan / Procedure

LEVEL 1 PARKING DRIVEWAYLEVEL 1 PARKING DRIVEWAY

ASSEMBLY POINTASSEMBLY POINTMuslim cemetery parking area Muslim cemetery parking area

MENARA CHAN DRIVEWAYMENARA CHAN DRIVEWAY

summarsummaryy

Smoke kills more people than flames do.Smoke kills more people than flames do. Let someone know where the fire is located.Let someone know where the fire is located. Know where the fire stairs and fire equipment is located.Know where the fire stairs and fire equipment is located. Shut fire doors and windows.Shut fire doors and windows. Your own life has first priority, however please try and assist Your own life has first priority, however please try and assist

guest to the fire stars if you can. Guests in rooms should be guest to the fire stars if you can. Guests in rooms should be directed to the fire stairs, told to go down, not to use lifts directed to the fire stairs, told to go down, not to use lifts and to take their room key with them in the event of their and to take their room key with them in the event of their being cut off and having to return to their room.being cut off and having to return to their room.

Do not panic, do not run, walk swiftly.Do not panic, do not run, walk swiftly. Remain below smoke and assist guest to the fire stairs.Remain below smoke and assist guest to the fire stairs. do not use the lifts or allow any other person to use the lifts.do not use the lifts or allow any other person to use the lifts. Meet at the assembly point and do not leave until told so.Meet at the assembly point and do not leave until told so. If trapped, get into a room, let someone know you are there. If trapped, get into a room, let someone know you are there.

Place wet towels around the cracks in the door and wet the Place wet towels around the cracks in the door and wet the floor and furnishings.floor and furnishings.

Do not open doors until you have felt them and peeked out.Do not open doors until you have felt them and peeked out.

REMEMBERREMEMBER

““LIFE IS PRECIOUS,LIFE IS PRECIOUS,PREVENTING IS BETTER THAN CURE!”PREVENTING IS BETTER THAN CURE!”

Q & ASESSION

Thank You