1. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.ukJblyberg/Flickr

2. What Did We Want To Address? Improve staff awareness: Of our ebook services Opportunity to try devices Highlight expanding ebook market Increase staff knowledge Reassure ebooks can be seen as threat yukop/Flickr 3. Ebooks & Supporting Staff Staff training sessions Support material & help Knowledgeable staffjepoirrier / Flickr 4. Staff Training Sessions Presentation: What's an ebook? National picture Discussion about relevance of ebooks Surrey's ebook service Hands-on session: Ereader/tablets Laptop & software Mike Licht, NotionsCapital.com / Flickr 5. Other Sessions Additional condensed staff training linked to public drop-in sessions Online ebook chat session for county council staffLeo Laporte / Flickr 6. Support Material "How to..." PDFs "How to..." presentations Big Push newsletter Link to suppliers help pages Used by public & staffJohan Larsson/Flickr 7. Challenges Keeping information up-todate about: Constantly changing landscape Software, app updates Things can be confusing: Different ways of using service What do I have to do before reading? Adobe IDLibraryman/Flickr 8. Support staff "Go to" staff with ebook knowledge Feed info to our enquiry service Training of super buddies in libraries Idea/resource sharing with other library authorities Remi Mathis / Flickr 9. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.ukJblyberg/Flickr 10. eBook Staff Training: Surrey Libraries Gary Green Surrey County Council Library Service gary.green@surreycc.gov.ukJblyberg/Flickr