Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy...

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Bite-Sized Staff Training Transform Staff Development for Busy Libraries

Transcript of Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy...

Page 1: Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy Libraries. Julia Huprich Director of Training & ... Leadership. Chat Time ... Consistent

Bite-Sized Staff Training

Transform Staff Development for Busy Libraries

Page 2: Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy Libraries. Julia Huprich Director of Training & ... Leadership. Chat Time ... Consistent

Julia HuprichDirector of Training & Continuing Education

Georgia Public Library Service

That’s me!

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Chat Time...

What role does training play in your position? (Are you a trainer, a library

administrator, someone in charge of a team…)

What brought you here today?

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● 63 library systems● 47th in per capita

local funding

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Barriers to TrainingLack of time

Lack of support/funding from library

Lack of training resources

Training topics I want/need are not offered

No interest in training

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Source: Phil Watson, Shaaark.com

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“I am an hourly employee who is always busy. I am

not allowed to take training on my own time.”

“Training opportunities are too often at times when I feel I must support service desks. Lunchtime trainings don't work

all that well in my situation.”

“I'm part-time and only get 17 hours/week. It's very hard if I want to take a class or something that takes

more than 30 minutes. I'm on the desk every other hour, and there's so much to do in the short amount of time I am

here.”

“In theory, we allow use of work time for CE. In practice,

this is very difficult to implement because of our

wacky schedule and limited staffing.”

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Chat Time…

What are your training barriers?

And...if you’re a trainer, leader, administrator, manager... what are

your staff members’ barriers?

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The Modern Learner is...

Overwhelmed

Distracted

Impatient

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Training Needs to Be...

Untethered

On-Demand

Collaborative

Empowering

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Read the full “Modern Learner” report:

https://www.bersin.com/Practice/Detail.aspx?id=18071

Grovo, 7 Things We Learned From Deloitte’s “Meet the Modern Learner:”

http://blog.grovo.com/7-learned-deloittes-meet-modern-learner/

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Source: Wikipedia, “Toddler”

Moore’s Law

Law of Accelerating

Returns

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Challenges

To offer engaging training that fits in with busy schedules

To quickly refresh staff skills, especially in ever-changing fields like technology

To eliminate barriers to continuing education

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Microlearning: A Super-Quick Intro

Small Blocks of

Time

Small Chunks of Content

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What Microlearning Isn’t...● One size fits all model● A solution to replace all F2F training● Perfect● Exact science

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trainer

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Use Existing Content

Reconfigure Content

Purchase Content

● Reconfigure training time● “Power block”

● Use new instructional framework● Custom delivery platform

● Microlearning vendors● Not library-specific training

Implementation

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Use Existing Content

Reconfigure Content

Purchase Content

● Reconfigure training time● “Power block”

● Use new instructional framework● Custom delivery platform

● Microlearning vendors● Not library-specific training

Implementation

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Use Existing Content

Daily learning activities

Celebrating milestones

Sharing learning

Build learning culture

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In Practice● Build into existing breaks● Downtimes (Home Depot)

10 am 11 am 12 pm 1 pm 2 pm

Julia Circ desk Circ desk Lunch + Learning

1:15, Circ desk

Circ desk

Jack Circ desk Lunch Circ desk Circ desk Learning, 2-2:15, then Circ desk

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Use Existing Content

Reconfigure Content

Purchase Content

● Reconfigure training time● “Power block”

● Use new instructional framework● Custom delivery platform

● Microlearning vendors● Not library-specific training

Implementation

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Custom Curriculum Development

● Change instructional framework

● Separate lessons & topics

● Shorter learning modules

● Build in short, quick quizzes and activities

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Course Development1. Identify objectives2. Decide format and tools3. Prioritize: 1 objective per lesson4. Formula: ICE5. Plan, test, pilot, etc6. Deliver!

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Module Content Delivery Method Time

Introduction● Welcome● Explanation about the course● Where to go for help● Up next

Video 5:00

Pre-module quiz/activity Interactive activity 1:00

IMLS/State definitions of libraries Video 3:00

Libraries of the Past Activity 1:00

Libraries Now Video 5:00

Core Principles Activity 3:00

Library Activities & Functions Video 5:00

What Libraries DoContent source: http://www.ilovelibraries.org/what-libraries-do

Activity 3:00

Programs and Services● Highlight unique things● Partnerships

Video 5:00

Final Quiz Quiz 1:00

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Platforms...YouTube

WordPress (Sensei, LearnDash)

Articulate Storyline 2

…?

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Done!

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Credly

Page 40: Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy Libraries. Julia Huprich Director of Training & ... Leadership. Chat Time ... Consistent
Page 41: Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy Libraries. Julia Huprich Director of Training & ... Leadership. Chat Time ... Consistent

Use Existing Content

Reconfigure Content

Purchase Content

● Reconfigure training time● “Power block”

● Use new instructional framework● Custom delivery platform

● Microlearning vendors● Not library-specific training

Implementation

Page 42: Bite-Sized Staff Training · Bite-Sized Staff Training Transform Staff Development for Busy Libraries. Julia Huprich Director of Training & ... Leadership. Chat Time ... Consistent

Microlearning, or not?New Employee Orientation/Onboarding

Sexual Harassment Training

Compliance/Safety Training

Training on New Technology/New Process

Library Trends

Customer Service

Leadership

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Chat Time…

What other topics could work well for this microlearning model?

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Making It Work for You● Start small● Evaluate existing learning

environment; identify:○ Learning barriers○ Existing training opportunities

● Develop a learning culture● Rely on learning evangelists

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Challenges● Failure to have continuity● Engagement = key● Forming a habit

○ Calendar reminders○ Auto-generated emails○ Consistent engagement & sharing○ Recognition of dedication

● Millennials, Boomers...

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Chat Time…

Will something like this work for you and your library?

What would your challenges be?

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Successful training results in a change in behavior.

Behaviors that get rewarded get repeated.

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Questions?

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Thanks!

Julia HuprichDirector of Training & Continuing Education

Georgia Public Library Service

[email protected]