IT Staff training

download IT Staff training

of 16

  • date post

    08-Apr-2018
  • Category

    Documents

  • view

    218
  • download

    0

Embed Size (px)

Transcript of IT Staff training

  • 8/7/2019 IT Staff training

    1/16

    Guide to IT for StaffVersion 1.7, January 2011

    The intention of this guide is to provide information to staff at Murdoch on how to use and

    get the most from the available IT facilities and services. It is an ideal document for new

    starters at Murdoch.

    The latest version of this guide is located at

    http://www.its.murdoch.edu.au/services/newstaff.pdf

    Feedback is always welcome - please send it toitservicedesk@murdoch.edu.au

    Compiled by:

    Office of IT Services Directorate\\groupdata.ad.murdoch.edu.au\files\DoCorpSvcs\OITS\Common\Staff\Training\Guide to IT for Staff at Murdoch v1.7.doc

    http://www.its.murdoch.edu.au/services/newstaff.pdfhttp://www.its.murdoch.edu.au/services/newstaff.pdfmailto:itservicedesk@murdoch.edu.aumailto:itservicedesk@murdoch.edu.aumailto:itservicedesk@murdoch.edu.aumailto:itservicedesk@murdoch.edu.auhttp://www.its.murdoch.edu.au/services/newstaff.pdf
  • 8/7/2019 IT Staff training

    2/16

    Table of Contents

    Table of Contents

    Foreword ..........................................................................................................................................3

    Contacting IT Services .....................................................................................................................3

    Getting Started .................................................................................................................................4

    Your Credentials ..............................................................................................................................5

    Forms ................................................................................................................................................6

    Changing Your Password ...............................................................................................................6

    Accesses and Permissions ...............................................................................................................7MyMurdoch .....................................................................................................................................8

    IT Training Resources ......................................................................................................................9

    Hardware and Phones .....................................................................................................................9

    How to Set Up Your Computer .................................................................................................... 10

    Apple Macintosh Computers: ....................................................................................................... 10

    Apple Macintosh Computers: ....................................................................................................... 11

    Purchasing/Leasing IT Equipment and Software for University Use only ............................... 11

    Purchasing IT Products for Home Use only ................................................................................ 13

    Wireless Access .............................................................................................................................. 13

    Getting Access to Resources Away from the Office or Travelling ............................................. 13Using Private Computers on Campus.......................................................................................... 14

    Using Equipment in Lecture Theatres and Meeting Rooms ....................................................... 14

    Loaning IT and AV Equipment .................................................................................................... 15

    IT Policy .......................................................................................................................................... 15

    Self Help ......................................................................................................................................... 15

  • 8/7/2019 IT Staff training

    3/16

    Guide to IT for Staff

    Murdoch University Page 3Version 1.7, February 2011

    Foreword

    The intention of this guide is to provide information to staff at Murdoch on how to use and

    get the most from the available IT facilities and services. The guide is specifically intended

    for new staff but can equally be useful for existing staff wishing to know more about IT atMurdoch.

    The guide contains information and links to other material stored on the Murdoch Web Site

    http://www.murdoch.edu.au/.The web links can be clicked-on if you are using the

    electronic version of this guide, but are also shown in full to allow you to type them in to a

    web browser if you are using the printed version.

    Contacting IT Services

    Whenever contacting the IT Service Desk via phone, email, or in person you should have the

    following information on hand when possible:

    Full name of the person with the problem or request. (This may not always be you!)

    Murdoch ID number (Staff Number, Murdoch Affiliate/Other or Student Number).

    Location i.e. on campus office location, room, lecture theatre, off-campus, etc.

    Contact telephone number where you can be normally reached i.e. Murdoch

    extension number, mobile or any other telephone number.

    A description of the problem or request, i.e. you are not receiving e-mail, not able tolog-in, would like a new PC; and how long you have been experiencing the problem.

    Impact and urgency factors i.e. are you currently giving a lecture? Will a large

    number of staff or students be affected by the outage you are reporting? Is there a

    specific date that resolution of an issue or request is required?

    The above is especially important when leaving a voice message or email.

    Whenever you contact the IT Service Desk the service desk staff will raise a call for you. Even

    if the issue is resolved over the phone for example there will still be a record of the

    discussion in our system. This helps us identify any on-going issues or problems a staffmember may have and take action to prevent incidents reoccurring in future.

    If we cannot solve your issue immediately we will log an open call to be followed up,

    correlated with other activities around the university, and stored for future reference. This

    call will have a number associated with it which service desk staff will supply you so you

    can review the ongoing progress of the call.

    You can query the status of your call by logging onto our Incident Management system at

    https://itservicedesk.murdoch.edu.au/aexhd/winuser/or by ringing the IT Service Desk on

    ext 2000 and quoting the call number you received. If you have lost your call number you

    http://www.murdoch.edu.au/http://www.murdoch.edu.au/https://itservicedesk.murdoch.edu.au/aexhd/winuser/https://itservicedesk.murdoch.edu.au/aexhd/winuser/https://itservicedesk.murdoch.edu.au/aexhd/winuser/http://www.murdoch.edu.au/
  • 8/7/2019 IT Staff training

    4/16

    Guide to IT for Staff

    Murdoch University Page 4Version 1.7, February 2011

    may be able to retrieve it by calling ext 2000 with your full details. If you have more than one

    staff or student number it is best to provide both when trying to locate a call number. You

    will also receive emails from our system indicating progress on any open calls you have in

    the system.

    All users are encouraged to report all IT service interruptions to the service desk (ext. 2000 or

    itservicedesk@murdoch.edu.au); this includes network faults and disruptions to web pages.

    This enables us to analyse these outages so we can prevent them happening in the future,

    and also monitor the impact of these disruptions. It may also provide valuable information

    for analysis which we wouldnt otherwise receive.

    A minor exception in this policy is in the advent of spam emails. In the event that you receive

    spam or unwanted mail it should be reported via the spam report system. Information on this

    system can be found here:http://www.its.murdoch.edu.au/procedures/spam/

    By reporting these mails you will be contributing to Murdochs ability to defend users on our

    networks from unwanted and contaminated emails. Universities are a prime target for

    phishing and spam emails, and we would request all users to use this system when possible.

    Getting Started

    The Office of IT Services has overall responsibility for planning, developing, and operating

    Murdochs central information and communications infrastructure. We are here to facilitate

    and support your needs as an employee within the University. To this end we try to providesimple, straight forward support for your needs.

    IT Services provides single points of contact for all your IT needs and requirements. This

    ensures consistent single location support across all our services.

    Phone: (08) 9360 2000 or Internal 2000

    Working Hours: 8:30am to 4:30pm on normal University working days

    e-mail: itservicedesk@murdoch.edu.au

    Web Site: http://www.murdoch.edu.au/itservicedesk/FAX: 9360 7588

    Direct face to face support is also available at the South Street Campus. You can find the IT

    Service Counter located on level 2 of the north wing of the library. Opening hours are:

    Monday-Friday Weekends

    8.00am - 11.00pm 8.00am - 5.00pm

    mailto:itservicedesk@murdoch.edu.aumailto:itservicedesk@murdoch.edu.auhttp://www.its.murdoch.edu.au/procedures/spam/http://www.its.murdoch.edu.au/procedures/spam/http://www.its.murdoch.edu.au/procedur