SPU STAFF TRAINING
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SPU STAFF TRAINING
SPU STAFF TRAININGSripatum Institute of Language and Culture
Lesson 1 First Time Meetings and Introducing1First Time MeetingsIntroducing YourselfGreetingsPersonal InformationIntroducing OthersSimple Questions and AnswersFollow-up QuestionsGoodbyes2Common GreetingsGood MorningGood AfternoonGood EveningNice to meet you.How do you do?Welcome to _________.Can I help you (______)?How are you?Good to see you (again).What are some other good greetings?Hello Hi Hello, my name isDo you have a question?Is there anything I can do for you?Is there anything I can help you with?Hi, Im .Nice to meet you.
Watch a quick clip (16s 1:32s) of people introducing themselves http://www.youtube.com/watch?v=SYYLe06dJjE 3How do you greet one another?Have you been in a situation where had to use a different greeting?Do you know of any greetings from other cultures?4General Greeting for Westerners The HandshakeMake eye contactShake hands firmly, but briefly
Personal space what is this like for Thais?It varies from one person to another, and so in the US from one region to another. For example, in Hawaii, locals often greet one another with a big hug, but in the Northeastern part of the country you would only offer a quick handshake and then step back.
Of course, greetings vary based on the situation. Business vs. casual5Practice the HandshakeShake hands with three people NO TALKING Focus on Eye Contact and the Handshake
6Practice the HandshakeShake hands with three people NO TALKING-Focus on Eye Contact and the Handshake
Shake hands with three different people INTRODUCE yourself by sayingA: Hello, my name is _______. Nice to meet you.(shake hands)B: Nice to meet you too, my name is ______.
7Follow Up QuestionsAnd you?How about you?What about you?What do you think?Do you agree?What do you do?Where are you from?These short questions help keep the conversation going they encourage a dialogue8Think of the most suitable reaction to the following phrases.
a How are you? b How do you do? c Pleased to meet you.d It was nice meeting you. e Have a good weekend. f See you next month.g You must be Ann Peterson. h I hope to see you again. a How are you? Fine, thanks. And you?b How do you do? How do you do?c Pleased to meet you. Pleased to meet you, too.d It was nice meeting you. I really enjoyed meeting you, too.e Have a good weekend. Same to you.f See you next month. See you.g You must be Ann Peterson. Yes, thats right.h I hope to see you again. I hope so, too.9Reflecting and reactingA: What do you do?B: Im a student.A: ________________?
What is a good follow up question for Person A to ask Person B?What do you do? - another way to ask What is your job? good follow up question after the initial greeting10Options for Person A:
Oh, great, where do you study?Oh, what year are you in your studies?What do you plan on doing after graduation?How are you enjoying your time in school?11Reflecting and reactingA: Where are you from?B: Im from AmericaA: ________________?
What is a good follow up question for Person A to ask Person B?12Options for Person A:
Oh, great, how long have you been here?Oh, what brings you to Thailand?Ah, interesting, so what do you do?How are you enjoying your time here?13Inappropriate 1st Conversation TopicsHow old are you?How much money do you make?Are you married?Do you have any children?Anything related to weightNot good topics for the first meeting, but if the individual mentions these personal matters before you ask you can talk about these things.14Appropriate 1st Conversation TopicsWhere did you grow up?How long have you been in your position?Do you travel a lot in your work?Where did you study for your degree?
Where are you from?
15GoodbyeResponseHave a good/ safe trip/ flight. Have a good weekend. Enjoy the rest of your stay. It was nice meeting you. I hope to see you again. See you on the 13th. Thank you (same to you).Same to you.
I really enjoyed meeting you, too.
I hope so, too. See you.
Good-byesGood bye/ Bye/ Ill say good bye/ See you later/ See you soon.I (really) must be going.Im afraid Ive got to go.Its getting (very/ rather) late.Ive got some things to prepare for .Ive got a lot to do this afternoon.
Ive enjoyed talking to you.Its been (most) interesting talking to you.Its been a very useful meeting/ nice afternoon.Thanks for everything.Thank you for (all) your help.Thank you for coming. Practice: Greetings and IntroductionsWhat is the difference between these phrases?a How do you do? How are you?b Excuse me, are you Mrs Kramer? Sorry, I dont know your name.c May I introduce myself? Hi everybody. My names Jim Sellers.d This is Mary. Let me introduce you to Mary Higgins.e Goodbye. Its been very interesting talking to you. See you. I really had a good time.f I got to go now. Im afraid I must be going soon.FORMAL OR INFORMAL18Complete the following conversations with the most appropriate words or phrases.
A: Excuse me, ____________ Jacqueline Turner?B: Yes, thats ____________.A: May I ____________ myself? Im Martin Young. How do you do?B: ____________, Mr Young.A Excuse me, are you Jacqueline Turner?BYes, thats right.A May I introduce myself? Im Martin Young. How do you do?B How do you do, Mr Young.
19A: Hello, Chris Evans. Mind if I join you?B: Oh, ____________ not. Frank Richards.A: ____________ to meet you, Frank. So how are you finding the conference so far?B: Actually, Ive only arrived this morning.A: All right. I
A Hello, Chris Evans. Mind if I join you?B Oh, of course not. Frank Richards.A Nice/ Pleased to meet you, Frank. So how are you finding the conference so far?B Actually, Ive only arrived this morning.A All right. I 20A: Dan! Good to see you again. ____________ are things?B: Hello, Lin. Fine, thanks. Pretty busy, as always, I suppose. Can I introduce you to my colleague, Peter Winston? Peter, ________ _______ Lin Farrell.A: Nice to meet you, Ms Farrell.B: Nice to meet you, too. ____________, call me Lin.A: Then you must call me Peter.A Dan! Good to see you again. How are things?B Hello, Lin. Fine thanks. Pretty busy, as always, I suppose. Can I introduce you to a colleague of mine, Peter Winston?Peter, this is Lin Farrell.A Nice to meet you, Ms Farrell.B Nice to meet you, too. Please, call me Lin.A Then you must call me Peter.
21Introducing Other PeopleThis is my ______, Jack.This is my _____, Mr. Ritter.This is........Hes in charge of.............This is........He looks after the..............This is..Hes our.Director/ManagerLet me introduce you to...(name of a person)I would like to introduce...(name of person)Allow me to introduce(name of person)Have you met(name of person)? Shes just taken over as Head of...