Daniel Casalod

Global HR director Corporate Banking

Patrick Coolen

Manager HR metrics and analytics

Top Class Employer & Fact based HR

“HR is hitting the wall”

Some of our research

Retail – customer satisfaction, quality and revenue

Engagement – vision & direction, client focus, fair treatment

Absenteeism – Long term and short term sick leave

Leadership program - Effectiveness

Large Corporates – Team effectiveness on business

Private Banking – Customer Satisfaction

5

Some of our research

Engagement

Index

Vision &

Direction Client Focus Job Challenge Fair Treatment

Performance &

Reward

Training &

Development

Products

sold

Quality of

advice

Customer

satisfaction

10 golden rules for HR analytics helped us to…

... reach our current maturity level in HR analytics in a year

... position HR analytics as strategically relevant in our business

… embed HR analytics within other HR processes

10 golden rules for HR analytics

1. Strategic workforce planning and HR analytics

2. Combine analytics and intuition

3. Make analytics business relevant

4. Involve compliance and legal

5. Think of the skills you need

10 golden rules for HR analytics

6. Subject matter experts are key

7. Start small and learn

8. Be realistic in setting expectations

9. Make results actionable

10. Preach and teach

Books and blogs

Please visit my Flipboard Magazine on HR Analytics