Anil Purushotham Principal Program Manager Lead Dynamics 365 Commerce
Moderated by:
Agenda Intro
B2B e-com solution & Value proposition
Key features
© Microsoft Corporation Dynamics 365
Why is Microsoft investing in building B2B e-Commerce capabilities?
• Millenial population joining the workforce are looking for B2C e-com kind of experiences for their business purchases
• B2B e-com is huge & growing segment that has not been served well to date
• One of the most asked about capability since the release of e-com back in February 2020
B2B e-com solution & Value proposition
Solution
models for Commerce
Experiences
B2C website to the B2B website in terms of
immersive search experiences, intuitive product browsing experiences, faceted
filters etc.
B2B e-com solution & value proposition
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
Customer journey
pre-purchase to post purchase
Support scenarios across end-to-end
Dynamics 365 Sales, Dynamics 365 Customer service & Power Virtual Agent
Industries
across a spectrum of industries like
Manufacturing, CPG, Automotive etc. to power their commerce
Dynamics 365 Commerce – B2B Overview
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
© Microsoft Corporation Dynamics 365
experiences right from PIM,
Digital experiences and so on
Key features
Microsoft Confidential
onboarding
• Designate the requestor as Admin for the B2B Business partner
• Allow the Admin user to onboard additional users
Microsoft Confidential
• Support ordering based on “Order templates”
• Support Qty thresholds in the ordering flow (Min Qty.
Max Qty, Multiple Qty)
Ordering capabilities
Microsoft Confidential
• Support to request for Account statement & Invoice
document
• Integration to D365 Sales (Lead / Opportunity mgmt., Quote)
Self serve & D365 Sales
Q & A
Getting Started
Details on the preview scope
Get Customers to sign up at:
aka.ms/b2bpreview
on 1/13 for Pitch Deck, Mailers, Q&A
document and more