Dynamics 365 CommerceB2B e-commercePresented by:

Anil PurushothamPrincipal Program Manager LeadDynamics 365 Commerce

Moderated by:

Sonny MartonSoftware EngineerDynamics 365 Commerce

Agenda Intro

Why is Microsoft investing in B2B e-commerce ?

B2B e-com solution & Value proposition

Key features

Demo

Q & A

Why is Microsoft investing in B2B e-commerce ?

© Microsoft Corporation Dynamics 365

Why is Microsoft investing in building B2B e-Commerce capabilities?

• Millenial population joining the workforce are looking for B2C e-com kind of experiences for their business purchases

• B2B e-com is huge & growing segment that has not been served well to date

• One of the most asked about capability since the release of e-com back in February 2020

B2B e-com solution & Value proposition

Solution

Unified solution for both B2B & B2C

Industry differentiator by providing a single

solution for both B2B & B2C business

models for Commerce

Features

B2B specific feature set

Provide unique functionality & experiences

needed by B2B organizations & users

Experiences

Brings B2C e-commerce experiences

to B2B purchases

Enable the rich & powerful capability of a

B2C website to the B2B website in terms of

immersive search experiences, intuitive product browsing experiences, faceted

filters etc.

© Microsoft Corporation Dynamics 365

B2B e-com solution & value proposition

B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function

Customer journey

Customer journey support right from

pre-purchase to post purchase

Support scenarios across end-to-end

customer journey with integration to

Dynamics 365 Sales, Dynamics 365 Customer service & Power Virtual Agent

Industries

Enable commerce for varied

industries

Features that appeal to organizations

across a spectrum of industries like

Manufacturing, CPG, Automotive etc. to power their commerce

Dynamics 365 Commerce – B2B Overview

B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function

© Microsoft Corporation Dynamics 365

End-to-End Experience

End-to-end integrated commerce

experiences

Complete end to end commerce

experiences right from PIM,

Merchandising, Inventory mgmt., Supply chain management, Store operations,

Digital experiences and so on

Key features

Microsoft Confidential

Business Partner onboarding

• Allow Business partners to submit a request for

onboarding

• Review & Approve on-boarding request

• Designate the requestor as Admin for the B2B Business partner

• Allow the Admin user to onboard additional users

Microsoft Confidential

• Support for quick order entry (grid based)

• Support ordering based on “Order templates”

• Support Qty thresholds in the ordering flow (Min Qty.

Max Qty, Multiple Qty)

• Support On Account payment method

Ordering capabilities

Microsoft Confidential

• User specific Order history view with Admin users being

able to see Order History across the entire org

• Support to request for Account statement & Invoice

document

• Support payment of Open sales invoice

• Integration to D365 Sales (Lead / Opportunity mgmt., Quote)

Self serve & D365 Sales

Demo

Visual Site Builder settings – Customer account payments

Visual Site Builder settings – Order quantity limits

Q & A

Getting Started

Visit Microsoft Docs for more Technical

Details on the preview scope

Get Customers to sign up at:

aka.ms/b2bpreview

Visit Commerce Page on Dynamics Hub

on 1/13 for Pitch Deck, Mailers, Q&A

document and more