Who sits in thecontrol tower?

Air

Welcome!Ready to lift off?

2

Operating a Customer Service is like

The information, direction and service of the passangers is a serious duty, which would be impossible in our days without developed technology and automatized processes. The efficient work of the staff, the fast and accurate service is only possible with these. Without planning, without supervision, control and leading of the processes, the catastrophies would be inevitable.

Would you like your clients to be satisfied and loyal? Would you like your staff to bring a higher performance in a more calm environment, having greater motivation? Would you like to know exactly your staff´s performance, what your customers are interested in and what is their opinion? Would you like your Customer Service to be the first line of your sales, bringing in more customers?

controlling an airport.

3

We invite YOU in the control tower of your company.

Take a full control TODAY!

Who leads your company?

YOU or the circumstances?

Ádám Wortmann

Tibor Marczali

Gábor Reiser

Owner

Owner

Owner

Boarding pass

4

We work hard to get and keep the trust of our customers. In many cases, the Customer Service is the place where is decided if our efforts will reach their objective or not. ONLINET does a lot to reach them.

Ferenc Halász – campaign managerVodafone Hungary

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ONLINET Group is one of the European leading experts of Customer Service and Front Office systems. The company designs, manufactures, sales and operates its systems since 2001. Our solutions are widely used in the Banking/Finance, Telecommunication, Retail, Healthcare, Public, Hospitality, Government, Education and Transport market sectors.

Queue Management SystemInformation and Self-service kioskDigital posterInteractive window displayDigital SignageCustomer Service softwares

DesignManufacturingSoftware developmentSalesProject managementService

ConsultingInstallation, implementationMaintenanceProduct supportRemote supervisionSpare part and consumables supplyOperationCustom design/development

Who we are?

Products Activities Services

Passenger information

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The MKB Bank is a stably growing XXI. century financial institutions. Today, our operation and success would be impossible without ONLINET.

András Sebõk – IT Deputy DirectorMKB Bank

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Milestones20012003

2004

2005

2006

2007

2008

2009

2010

20112012

20132014

– ONLINET incorporated – Installation of the first queue management systems in nationwide branch networks in the

Telecommunication and Energy sectors– Installation of the first queue management systems in nationwide branch networks in the

Banking sector – Laying the foundations of an international reseller network with primary focus on Europe,

North Africa and the Middle East – Offices in Romania and Russia are opened. Ranked 2nd in the Deloitte Technology Fast 50 CE

competition. Hungarian Design Award and ISO 9001 certification. – Office in the United Kingdom is opened. Ranked 24th in the Deloitte Technology Fast 50 CE

competition. – New technology partners: Cisco, HP, LG. Ranked 6th in the Deloitte Technology Fast 500 EMEA

competition. – First major queue management and digital signage combined solution installations in nationwide

branch networks in the Banking sector. – Onlinet history's largest installation covering 50 countries globally, with location from Washington

to Tokyo across the globe. – Launching of the new Channel Partner Program with expanding presence on 3 continents. – Launching of the Queue Management System for people living with disability program with

co-financed by the European Union – Launch of the new PC-free, entry level queuing system, the iQ – Launch of the iBooking smartphone app, the new Dashboard and Onlinet Live software and of a

completely re-designed hardware and software portfolio

Check-in

8

Onlinet really understands new market needs and also realized thatinnovation can turn "simple" products into an effective IT solution.

László György - Managing DirectorCisco Hungary

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Facts and figuresOur systems operate in more than worldwide.

Approximately interact daily with the solutions provided by the ONLINET Group. Our Queue Management Systems eases the day-to-day work of more than

Our ticketing terminals each day use approximately of recycled thermal paper.

At the moment we provide fail-safe operations for almost

and worldwide.

ONLINET Group trades through our subsidiaries in and our solutions

can be found on

Our team has “Every second Queue Management System out of Hungary’s total of around

, was installed by ONLINET.” (Source: Avantgarde Group)

1,600 Customer Services500,000 customers

15,000 members of staff.40 km

16,000 counter displays 1,700 central displays

3 countries4 continents.

35 members.

1,000 units

Security check

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Our health is as much important as our finances - I said to myself, looking at the queue management system used in banks. I found ONLINET as the developer of the most reliable system on the market.

Levente Harmatha - Managing DirectorSipo Pharmacy Network

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Certificates

Awards

Technology partners

ISO-9001:2008CE

RoHS

Hungarian Design AwardDeloitte Technology Fast 50 CE

Deloitte Technology Fast 500 EMEA

CISCOSAMSUNG

HEWLET-PACKARDELO

CUSTOMMICROSOFT

VISUAL PLANET

Boarding gates

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T h e O N L I N E T q u e u e management system will increase the efficiency and the quality of service of our hospitals.

Daniel Murenzi- Head of ICT DepartmentMinistry of Healthcare, Rwanda

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Subsidiaries

Installed systems

Distribution network

RomaniaRussia

United Kingdom

EuropeAsia

AfricaNorth America

EuropeMiddle East

AfricaAsia

Regular passengers

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That company which does not change with the circumstances and the needs of the customers, cannot stand. Only these companies survived the economic crisis. ONLINET is one of them.

Robert Sweo - professorUniversity of Central Florida, United States

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Some of our clientsHungarian InternationalRaiffeisen Bank VodafoneAllianz Bank & Insurance Societe Generale GroupMKB Bank Erste GroupBudapest Bank GE Money GroupFHB Bank DSK BankGenerali Insurance Jordan Ahli BankUniqa Insurance Banca Intesa GroupVodafone Arab BankInvitel Dubai Development BoardT-Kábel Guldborgsund-Denmark Citizen ServiceELMÛ-Electricity Works Belarus BankÉMÁSZ- Electricity Works Trade Capital BankBudapest Gas Works CEZ – Electricity Works

Media

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One of the fastest growing Hungarian technology companies is ONLINET …

The companies could keep their clients loyal much easier using a system that collects more and more succeses.

ONLINET get into the spotlight by turning quickly from a garage company into an international corporation.

Népszabadság

Budapest Business Journal

Vállalkozás Online

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Where you could read or hear about us

Hungarian Media Foreign MediaBudapest Business Journal Digital Signage TodayComputerworld Kiosk MarketplaceFigyelõ Self Service World MagazineGazdasági Rádió Retail Customer ExperienceHaszon Magazin NBJHardware OC The New TimesInformed All AfricaIpari HírügynökségKisalföldMagyar HírlapMagyar NarancsNépszabadságProhardverVállalkozás OnlineVilággazdaság

Get in touch with us:

contact@onlinetgroup.com

www.onlinetgroup.com

WE ARE THE

OF CUSTOMER SERVICES

EXPERTS