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ONLINET Solutions forCustomer Directing System

Digital Signage

© 2009 – ONLINET Ltd.

Information in a touch

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WE CHANGE QUEUES!FromFrom this …this …

… … to to

this!this!

We change queues !

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About ONLINET

Established in 2001 in HungaryLargest Customer Directing System supplier in the CEEIT development fields

Customer Directing System (QMS)Information & Self Service KiosksDigital Signage and Marketing toolsManagement supporting software

Reseller partners in Europe, Africa and Middle-East Deloitte CEE Technology Fast50 and EMEA 500 awardsISO 9001 certifiedOur Partners:

*Each logo is a registered trademark of it’s own company.

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Finance / Telecommunication / Transport / Industry

Europe / North-Africa / Middle-East

Customer portfolio

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Does Your Bank know…

…what is the average waiting time of customers in your branches?

…how long does it take to sell a service and how much back-office work it requires?

…which branch is the most efficient in sales?

…who is the best sales-force clerk in your full branch network, and who might need additional training?

…how many clients were interested today about the marketing campaign started just yesterday?

ONLINET system provides satisfactory answers to these questions and even more!

…what is the overall and managed client number in a branch per day?

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Information for profit generation

Managers on every level have access to various on-line data and periodic statistical reports:

about employeesabout customersabout sales and workforce efficiency

As a result can take immediate actions and are able tomake strategic decisions in

Sales/Marketing/Procurement/Controlling/HR

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ONLINET Customer Directing SystemCisco DMP 4400 connected

LCD Central Display

CDS Desk software

in-branch network

Counter Display

Desk/Clerk/Cashier

QMS Regional Server

Cisco DMS DMM templates

CDS software / local database

Statistics and Real-time monitoring

Dashboard systemCounty-wide network

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More than just a queue buster…

VIP Customer Care with Client Identification ModuleVia Bank CardVia Customer code

Unique approach and dedicated service possibilitiesVia Screen designer moduleTicket designer module

Special customer managementVia Phone/SMS/Internet appointment management modules

Front-end and CRM integration possibility

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VisualizationInformation displayed

on various ticket dispenser screensInformation displayed

on tickets

Company/Branch Name & logoTicket Number Selected serviceArrival time/ People waiting for the same serviceAnticipated waiting time

Company/Branch Name & logoList of servicesChoice of multiple languagesClerk selection/ VIP customer identification / Pre-registrationCommercials / Useful information / Ticker

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Digital Signage solution

CISCO Digital Media System integration Landscape and portrait oriented LCD displays – window or branch

Interactive shop-window solution – touch screen (3M)

Information terminals – Internet Banking, Information Database centers, Child kiosk – located in branch

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Digital Signage application

How it can be used?Marketing surfaceInformation distribution

Even out of working hoursBranch / customer service modernizationAs a self-service platform

Even out of working hoursVirtual assistant

New communication channelAttractiveCreation of interactive communicationDynamic content instead of static imagesHigher purchase impulsesCost-efficiency by saving on off-line design, printing, logistics, replacement, other related costs

What are the benefits?

Profit

QMS+DMS for Anyone who counts with branch network orAnyone who manages customer care points as POS

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Opportunities with ONLINET solution

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Information in a touch

Thank you for your attention !

For more information please contact:Istvan Ujfalvi

Export Department Executive+36-70-455-0003

istvan.ujfalvi@onlinet.hu