Operating a Customer Service is not a simple job. Operating it efficiently is a real challenge.

But how a Customer Service could be ? efficient

If the customers didn´t perceive their as an eternity.

If the staff´s is recognized and awarded.

If the managers have

waiting times

productive work

full control over the operation.

The system creates the perfect environment in your Customer Service, which enables you to care about a single thing:

EZ-Q

your customers.

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Operating a Customer Service is not a simple job. Operating it efficiently is a real challenge.

But how a Customer Service could be ? efficient

Being efficient is a big challenge.

Take it EASY!

QUEUE MANAGEMENT SYSTEMDESIGN

Name: EZ-Q

Purpose: Increase efficiency

Design No: 21406/2010

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Modular design

EZ-Q

EZ-to-use

EZ-Q

Low operation costs

EZ-Q

The system follows the growth and changes in your organization. Extending the system with one or more desks, replacing the LED based central display with LCD screen or integrating a new software module among the others, is not a problem anymore. Replacing the service names on the ticket dispenser or changing the information on the tickets, can be a daily routine.

The simple pushbutton design and the clear listing of services makes the an easy-to-use queuing system. In this way, the elders and those who are unfamiliar with the usage of IT products, will use it confidently, without stress or embarrassing feeling.

The ticket dispenser of the system, uses an economical paper roll, that allows the printing of 1300 to 2400 tickets/roll*. The softwares related to the queuing system, despite to the frequent practice of other companies, has a licence that allows unlimited number of users in a single location**.

* depending on the length of the ticket** excluding the CDS Desk, staff software terminal

Features andadvantages

Recommendation Pharmacies

General and private medical centres

Dentists

Beauty-shops, solarium-shops,

hair dressers

Real-estate agencies

City councils, District councils, Housing

associations, Tax-Revenue-Custom offices

Universities, Colleges, Language Schools

Lawyer & Legal Advisor Offices, Job Centres

Medium Bank and Building Society branches

Self-service and fast food restaurants ,

small and medium sized shops

Galleries, Museums, Exhibition Centres,

Conference and Event organizers

Indoor playhouses, Amusement Parks,

Sport Arenas

EZ-Q Queue Management System

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Technicalspecification Control board with 10 foil based pushbuttons

List of services or products displayed with a standard design 3" thermal printer Thermal paper, length: 130m, width: 3” 1300/paper roll (in case of a 10cm long ticket) 23V DC HP thin client technology Alloy/metal case, grey 20 3000

Sizes:

Height: 1390 mm Depth: 380 mm Width: 300 mm Control board (WxD): 295x415 mm Base (WxD): 300x420 mm

Control board:

Printer: Paper roll type and size : Average number of tickets per roll: Printer power supply: Built-in PC as local server:External housing and colour: Recommended max. nr. of cashiers/advisors: Recommended max. nr. of tickets printed daily:

EZ-Q Queue Management System

Higher number of cashiers/advisors Higher number of daily printed tickets Touchscreen ticket dispenser terminalWe recommend:

Digital poster Interactive window display Information & Self-service kioskWe recommend:

More competitive price Purely software based solution We recommend:

Multi-Q Queuing System

Digital Signage solutions

Hardware-free Queuing System

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Central LED based display Displays the ticket numbers, counter numbers and the directions to the cashiers

Central LCD/Plasma display Displays ticket numbers, counter numbers, commercials and various other information

Counter display Displays the ticket number called by the cashier

Software terminal for cashiers/advisors Complex cashier/advisor tasks and functions (requires a PC workstation at the cashier point)

Ticket editor software module Helps creating tickets with your own design, including several fields of various information.

Statistics and monitoring software modules On-line monitoring plus historical data analysis and statistics related to the customers, the administration process and employees.

Custom coloured housing

Voice calling software module (customizable) Calls the next customer in the queue, using pre- recorded, human voice based, audio material.

Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Paper roll and spare parts supply Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems

Accessories andoptions

Relatedsolutions

Relatedservices

WarrantyStandard warranty: In case of a maintenance and support contract, even

1 YEAR

LIFETIME WARRANTY.

EZ-Q Queue Management System