Who sits in thecontrol tower?

Air

Welcome!Ready to lift off?

2

Operating a Customer Service is like

The information, direction and service of the passangers is a serious duty, which would be impossible in our days without developed technology and automatized processes. The efficient work of the staff, the fast and accurate service is only possible with these. Without planning, without supervision, control and leading of the processes, the catastrophies would be inevitable.

Would you like your clients to be satisfied and loyal? Would you like your staff to bring a higher performance in a more calm environment, having greater motivation? Would you like to know exactly your staff´s performance, what your customers are interested in and what is their opinion? Would you like your Customer Service to be the first line of your sales, bringing in more customers?

controlling an airport.

3

We invite YOU in the control tower of your company.

Take a full control TODAY!

Who leads your company?

YOU or the circumstances?

Ádám Wortmann

Tibor Marczali

Gábor Reiser

Owner

Owner

Owner

Boarding pass

4

We work hard to get and keep the trust of our customers. In many cases, the Customer Service is the place where is decided if our efforts will reach their objective or not. ONLINET does a lot to reach them.

Ferenc Halász – campaign managerVodafone Hungary

„„

5

ONLINET Group is one of the European leading experts of Customer Service and Front Office systems. The company designs, manufactures, sales and operates its systems since 2001. Our solutions are widely used in the Banking/Finance, Telecommunication, Retail, Healthcare, Public, Hospitality, Government, Education and Transport market sectors.

Queue Management SystemInformation and Self-service kioskDigital posterInteractive window displayDigital SignageCustomer Service softwares

DesignManufacturingSoftware developmentSalesProject managementService

ConsultingInstallation, implementationMaintenanceProduct supportRemote supervisionSpare part and consumables supplyOperationCustom design/development

Who we are?

Products Activities Services

Passenger information

6

The MKB Bank is a stably growing XXI. century financial institutions. Today, our operation and success would be impossible without ONLINET.

András Sebõk – IT Deputy DirectorMKB Bank

„„

7

MilestonesONLINET incorporated

Installation of Queue Management Systems in the Customer Services of the first clients with a nationwide branch/shop network (Vodafone, ELMÛ)

Installation of Queue Management Systems in the Customer Services of the first banks (Raiffeisen , CIB)

Growing distribution network in many European,Middle East and African countries.

Romanian and Russian subsidiaries incorporatedISO 9001 certificationRanked 2nd as the fastest growing technologycompanies in Central Europe, in the „Rising star” category (according to Deloitte Technology Fast 50)

2001

2003

2004

2005

2006

2007

2008

2009

2010

British and Bulgarian subsidiaries incorporatedRanked 24th as the fastest growing technologycompanies in Central Europe (according to Deloitte Technology Fast 50)

Polish subsidiary incorporatedNew technology partners:CISCO, Hewlett-Packard, 3M Ranked 6th as the fastest growing technologycompanies in Central Europe (according to Deloitte Technology Fast 50)

Czech subsidiary incorporatedInstallation of digital signage solutions in theHungarian branches of Raiffeisen Bank (LCD screens, Cisco media players)

Deployment and management of the biggestproject in ONLINET´s history: the installation ofQueue Management System and Digital Signagesystems in 50 consulates of Romania all around the world, from Washington to Tokyo.

Check-in

8

Onlinet really understands new market needs and also realized thatinnovation can turn "simple" products into an effective IT solution.

László György - Managing DirectorCisco Hungary

„„

9

Facts and figuresOur systems operate in more than worldwide.

Approximately interact daily with the solutions provided by the ONLINET Group. Our Queue Management Systems eases the day-to-day work of more than

Our ticketing terminals each day use approximately of recycled thermal paper.

At the moment we provide fail-safe operations for almost

and worldwide.

ONLINET Group trades through our subsidiaries in and our solutions

can be found on

Our team has “Every second Queue Management System out of Hungary’s total of around

, comes from ONLINET.” (22.03.2007, 11:10, Source: Avantgarde Group)

1,200 Customer Services500,000 customers

15,000 members of staff.40 km

16,000 counter displays 1,700 central displays

7 countries4 continents.

60 members.

1,000 units

Security check

10

Our health is as much important as our finances - I said to myself, looking at the queue management system used in banks. I found ONLINET as the developer of the most reliable system on the market.

Levente Harmatha - Managing DirectorSipo Pharmacy Network

„„

11

Certificates

Awards

Technology partners

ISO-9001:2008CE

RoHS

Hungarian Design AwardDeloitte Technology Fast 50 CE

Deloitte Technology Fast 500 EMEA

CISCO3M

HEWLET-PACKARDIBM

PANASONICMICROSOFT

Boarding gates

12

T h e O N L I N E T q u e u e management system will increase the efficiency and the quality of service of our hospitals.

Daniel Murenzi- Head of ICT DepartmentMinistry of Healthcare, Rwanda

„„

13

Subsidiaries

Installed systems

Distribution network

BulgariaCzech Republic

PolandRomania

RussiaUnited Kingdom

EuropeAsia

AfricaNorth America

EuropeMiddle East

Africa

Regular passengers

14

That company which does not change with the circumstances and the needs of the customers, cannot stand. Only these companies survived the economic crisis. ONLINET is one of them.

Robert Sweo - professorUniversity of Central Florida, United States

„„

15

Some of our clientsHungarian InternationalRaiffeisen Bank VodafoneAllianz Bank & Insurance Societe Generale GroupMKB Bank Erste GroupBudapest Bank GE Money GroupFHB Bank DSK BankGenerali Insurance Jordan Ahli BankUniqa Insurance Banca Intesa GroupVodafone Arab BankInvitel Dubai Development BoardT-Kábel Guldborgsund-Denmark Citizen ServiceELMÛ-Electricity Works Belarus BankÉMÁSZ- Electricity Works Trade Capital BankBudapest Gas Works CEZ – Electricity Works

Media

16

One of the fastest growing Hungarian technology companies is ONLINET …

The companies could keep their clients loyal much easier using a system that collects more and more succeses.

ONLINET get into the spotlight by turning quickly from a garage company into an international corporation.

Népszabadság

Budapest Business Journal

Vállalkozás Online

„

„

17

Where you could read or hear about us

Hungarian Media Foreign MediaBudapest Business Journal Digital Signage TodayComputerworld Kiosk MarketplaceFigyelõ Self Service World MagazineGazdasági Rádió Retail Customer ExperienceHaszon Magazin NBJHardware OC The New TimesInformed All AfricaIpari HírügynökségKisalföldMagyar HírlapMagyar NarancsNépszabadságProhardverVállalkozás OnlineVilággazdaság

www.onlinet.eu

INFORMATION IN A TOUCHHungary

Bulgaria

Czech Republic

Poland

Romania

Russia

Slovakia

United Kingdom

www.onlinet.hu

www.onlinet.bg

www.onlinet.cz

www.onlinet.co.pl

www.onlinet.ro

www.onlinet.ru

www.onlinet.sk

www.onlinet.co.uk