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QUEUE MANAGEMENT SYSTEMDESIGN

Name: Multi-Q

Purpose: Versatile service

Design No: 93301/2010

Some likes to be recognized, to be called on their names and almost guess what they want. Some prefer shopping while they has to wait. Some organize accurately their time and they like making a pre-registration or booking for an appointment.

Even if you havecustomers with sophis-ticated requirements, the systemwill help them to feel,that for you is notimpossible tofulfill them.

Multi-Q

Customers are not the same. Just as their expectations and needs. ,

only with a versatile solution. A Customer Service can be efficiently operated

All expectations cannot be fulfilled.

NOT true anymore!

Some likes to be recognized, to be called on their names and almost guess what they want. Some prefer shopping while they has to wait. Some organize accurately their time and they like making a pre-registration or booking for an appointment.

Even if you havecustomers with sophis-ticated requirements, the systemwill help them to feel,that for you is notimpossible tofulfill them.

Multi-Q

Some likes to be recognized, to be called on their names and almost guess what they want. Some prefer shopping while they has to wait. Some organize accurately their time and they like making a pre-registration or booking for an appointment.

Even if you havecustomers with sophis-ticated requirements, the systemwill help them to feel,that for you is notimpossible tofulfill them.

Multi-Q

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Features andadvantages

Recommendation Banks, Building Societies

Insurance companies

Telecommunication companies

Mobile, internet, cable tv service suppliers

City and District Councils, Registry offices,

Tax, Custom and Revenue Offices

Public utility companies

Post offices

Embassies, Consulates

Governmental institutions

Solicitor and Notary Public offices

Malls, Supermarkets,

Store chains

Healthcare institutions

Educational institutions

Real estate agencies

Conference and sport centers

Multi-Q Queue Management System

Size does matter

Multi-Q

All-in-one

Multi-Q

Five star services

Would you like to display more information on the ticket dispenser´s touchscreen, but there is not enough space? Your elder customers are complaining about too small text size? An impressive commercial would wake-up the interest of more customers? The

ticket dispenser can be ordered even with 32" screen, to avoid these and other similar future difficulties.

The ticket dispenser can be equipped with card reader, biometric and barcode reader, proximity sensor, camera and speakers. The customers can be identified at the ticket dispenser terminal, so the waiting and the administration time can be decreased significantly.

Would you like your Customer Service make feel your customers, like they have taken tickets for Business Class? The pre-registration, the VIP customer management or the text alert before calling, are all services, through which your customers service becomes more faster and comfortable.*

*Some services requires additional software modules.

19"

26"

32"

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Technicalspecification 19"/26"/32" portrait touchscreen

Unique screen background and menu design 3" thermal printer Thermal paper, length: 130m, width: 3” 1300/paper roll (in case of a 10cm long ticket) 23V DC Optimal performance and high reliability PC* Alloy/metal case, grey 30 4000

Sizes:

Display:

Printer: Paper roll type and size : Average number of tickets per roll: Printer power supply: Built-in PC as local server:External housing and colour: Recommended max. nr. of cashiers/advisors: Recommended max. nr. of tickets printed daily:

LCD

Height: 1800 mm Depth: 160 mm Width: 440 mm

Height: 1910 mm Depth: 180 mm Width: 500 mm

Height: 1910 mm Depth: 150 mm Width: 570 mm

Multi-Q Queue Management System

*PC performance and capacity can be customized upon request

Digital poster Interactive window display Information & Self-service kioskWe recommend:

More competitive price Purely software based solution We recommend:

Digital Signage solutions

Hardware-free Queuing System

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Central LED based display Displays the ticket numbers, counter numbers and the directions to the cashiers

Central LCD/Plasma display Displays ticket numbers, counter numbers, commercials and various other information

Counter display Displays the ticket number called by the cashier

Software terminal for cashiers/advisors Complex cashier/advisor tasks and functions (requires a PC workstation at the cashier point)

Statistics and monitoring software modules On-line monitoring plus historical data analysis and statistics related to the customers, the administration process and employees.

Custom coloured or leather coated housing

Magnetic and chipcard reader

Barcode and biometric scanner

Proximity sensor

Camera and speakers

Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Paper roll and spare parts supply Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems

Accessories andoptions

Relatedsolutions

Relatedservices

WarrantyStandard warranty: In case of a maintenance and support contract, even

1 YEAR

LIFETIME WARRANTY.

Multi-Q Queue Management System