Onlinet Cisco Engagement En 2009v2 Cisco AMs
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1 ONLINET Solutions Introduction for © 2009 – ONLINET Ltd. Information in a touch
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Transcript of Onlinet Cisco Engagement En 2009v2 Cisco AMs
1
ONLINET Solutions Introduction for
© 2009 – ONLINET Ltd.
Information in a touch
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Agenda
About ONLINETCustomer Directing solutionDigital Signage solutionInteractive Touch screen solutionFurther Cisco DMS / ONLINET integrationCisco engagement opportunities
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Who we are
Established in 2001IT development fields:
Customer Directing SystemsInformation Kiosk terminalsManagement supporting softwareDigital Signage solutions
Deloitte CEE Technology Fast50 and EMEA 500 awardsISO 9001 certified
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Where we are
6 present companies
expansion in 2009-2010
expansion in 2011-2012
Outside current locations - contact HQ in Hungary
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Finance / Telecommunication / Transport / Industry
Europe / North-Africa / Middle-East
Customer portfolio
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Customer Directing Systemaka Queue Management System
Information in a touch
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WE CHANGE QUEUES!FromFrom this …this …
… … to to
this!this!
What we do
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Queue management evolution
Crowd control Ticketing
Ticketing with calling
Statistics MonitoringCentralized management
Identification and Front–end integration
Digital Signage
Dashboard
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ONLINET Customer Directing SystemCisco DMP 4400 connected
LCD Central Display
CDS Desk software
in-branch network
Counter Display
Desk/Clerk/Cashier
QMS Regional Server
Cisco DMS DMM templates
CDS software / local database
Statistics and Real-time monitoring
Dashboard systemCounty-wide network
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Information for profit generation
Managers on every level have access to various real-time or near-time statistics:- about employees- about customers- about sales and workforce efficiency
As a result managers can take immediate actions and are able to make strategic decisions in Sales / Marketing / Procurement / Controlling / HR
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CMS
Content Servers
Digital Media Manager
ONLINET Queuing integration
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Opportunities with ONLINET solutions
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Adding value to CISCO
Digital Signage and Touch Screen Solutions
The initial step toward CISCO based on DMP 4400
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Digital Signage solution
CISCO Digital Media System integration Landscape and portrait oriented LCD displays – window or branch
Interactive shop-window solution – touch screen (3M)
Information terminals – Internet Banking, Information Database centers, Child kiosk – located in branch
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Digital Signage applicationHow it can be used?Marketing surfaceInformation distribution
Even out of working hoursBank branch / POS modernizationHotel, restaurant information/reservation/ordering surfaceVirtual assistant
Branch network ownersBanking, Telecom enterprisesFMCG field (shopping malls)Fashion company storesPharmacy networksRestaurant, hotel chains
AirportsAdministration/Governmental offices
To whom we offer?
Profit
CDS+DMS for Anyone who counts with branch network orAnyone who manages customer care points as POS
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Digital Signage benefits
New communication channelAttractiveCreation of interactive communicationReplacement of static images with dynamic contentOnly video screen surface in daytime!!!Higher purchase impulsesCost-efficiency
Paper
Off-line design
PrintingLogistics
Local replacement
Time, money, energy
The Solution: Digital Signage
Related costs
Save on:
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ONLINET interactive display integration
DMS - DMM
Shop window solution
Kiosk solution
Thin-client
Thin-client
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DMP integrated 32” touch screen kiosk
Thin-Client Cisco DMP 4400
ONLINET Communication
Interface SW
ONLINET Interactive application
1. Touching the screen generates signals captured by the integrated thin client controlling the LCD touch screen surface of kiosk.
3. Based on the information signals received, the ONLINET Interactive Application commands DMP to change to appropriate content, that is shown on the LCD touch screen.
2. ONLINET communication interface transfers “click” signals to the interactive application running on DMP.
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Shop-window touch screen solution
Touch-screen
Thin-client
Cisco DMP 4400
1. 2.
3.
ONLINET Communication
Interface SW
Projector
ONLINET Interactive application
4.
Branch/POS LAN
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Further Cisco DMS / ONLINET integration
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DMP integration at Gas station pumps
DMP integrated with both side LCDs
Screens are everywhere
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Dynamic playlist override
Triggered by Face recognition
Male audienceFemale audienceGeneric audience
Triggered by ratio of selected services
Ads related to serviceAds for cross-sales
Basic DMM created playlist override
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IP Phone based customer management
IP Phone based ONLINET Customer Directing System software for clerks
Managing all customer movements from the IP PhoneA great added value to IP Phone use !
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ONLINET integrations overview
Indoor central
displays Interactive shop-windows
Information kiosks
Central management / Monitoring / Statistics
DMS/DMM
Gas station signageHorizontal & vertical displays
Cashier / Clerk
IP phone with CDS software
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CISCO engagement opportunities
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You have a project on DMS, and ONLINET CDS would be a good additional added value to offer
The Cisco DMS in itself would not attract enough the attention of the Business Section, although the IT section of the Account would prefer Cisco
Discussion of DMS and CDS opportunities about each account separately with AM team in given country
How to engage with ONLINET ?
And never forget:Clients watching the screen for the numbers, will surely watch the marketing spots 100%
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Presentation and discussions with Account Managers
Meeting and presentation to CISCO partners
Customer visits with CISCO
Customer visits with CISCO partners
Continuous strategy development, training, support, etc.
Action plan
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ONLINET solutions integrated with Cisco DMS:
Customer Directing System
Interactive shop-window screens
DMP based information kiosks
Further opportunities of Cisco integration:
Gas station outdoor Digital Signage everywhere
Dynamic playlist override
IP phone based customer management
Telepresence based customer care integration in service level monitoring and statistics softwareLet’s do it!
ONLINET together with CISCO
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Information in a touch
Thank You for your attention!Q & A
Istvan UjfalviExport Department Executive
