NSC2015 - Lcp meeting + mc planning output presentation + functional reality + bottom up input
NSC2015 - Listen to our customer copy
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Transcript of NSC2015 - Listen to our customer copy
LISTEN TO OUR CUSTOMER
MCVP CUSTOMER EXPERIENCE
STILL YOU REMEMBER SESSION OF CUSTOMER
EXPERIENCE REVIEW?
TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA
Fast RespondInformation Centre
Information about requirements
Clear information about visa application
Response time of AIESEC Indonesia
51%
39%
31%
35%
45%
39%
Passive Promoters
Information about requirements
Clear information about visa application
Response time of AIESEC Indonesia
37%
51%
43%
20%
14%
39%
Passive Promoters
Incoming
Outgoing
How can We IMPROVE our
process?What is the
BOTTLENECK in your entity and
how to SOLVE it?
TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA
Execution of the JDTN is not having clear
and exact timeline
How can We IMPROVE our
process?What is the
BOTTLENECK in your entity and
how to SOLVE it?
Transportation between kost and office/organization
Social activities
Communication between you and the management
Team work
Safety of the office / organization surroundings
Colleagues
26%
36%
33%
33%
34%
31%
34%
38%
43%
47%
53%
60%
How positive or negative are you concerning the following aspects of the working atmosphere of your [GIP/ GCDP]?
PositiveVery positive
Transportation between host stay and working place
TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA
Host Family
How can We IMPROVE our
process?What is the
BOTTLENECK in your entity and
how to SOLVE it?
Transportation between kost and office/organization
Social activities
Communication between you and the management
Team work
Safety of the office / organization surroundings
Colleagues
26%
36%
33%
33%
34%
31%
34%
38%
43%
47%
53%
60%
How positive or negative are you concerning the following aspects of the working atmosphere of your [GIP/ GCDP]?
PositiveVery positive
Insurance (is) obligated
TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA
Role of Buddy
How can We IMPROVE our process?
What is the BOTTLENECK in your entity and how to
SOLVE it?
How we see trainee as network
Engagement activities to maximize learning
Improved hard skills
Useful network opportunities
Training on the job
Variety in work
Improved soft skills
Satisfactory level of responsibilities
24%
36%
29%
36%
60%
54%
29%
42%
42%
42%
58%
58%
22%
34%
25%
34%
60%
52%
To what extend did/do your [GIP/ GCDP] TN give you ….? To
a large extend
GCDP GIP Total
WRITE DOWN YOUR BIGGEST
BOTTLENECK ON THE WALL OF EXPERIENCE
DELIVERY
WRITE DOWN YOUR GCP IN YOUR LC RELATED TO THE
ISSUE
CONSOLIDATE WITH YOUR LC TO
FIND A NEW INITIATIVE TO
SOLVE THE BOTTLENECK