Istc 2010 chris hadley

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Presentation at ISTC conference, UK, 2010.

Transcript of Istc 2010 chris hadley

  • 1. Chaos theory (reversed) Getting your act together
    Chris Hadley
    Director, Customer Care

2. About Micro Focus
Financial Services
Manufacturing
Health Care
Telecom
Retail / other

  • High Growth International Software Company 3. Founded in 1976 4. Global company with 1,500 employees 5. Trebled revenues, more than trebled profits in last four years 6. Top 10 European software company 7. Leader in Enterprise Application Management & Modernisation 8. 15,000 current customers 9. Seven acquisitions in last four years broad solution and product reach 10. Global partners Microsoft, IBM, Oracle, HP/EDS, Accenture

11. The requirements
My customers want help doing their jobs
My company wants more with less, faster, now and into the future
My team wants to be happy, energised, and recognised as making a difference
12. Blood pressure
2006200720082009201020112012
13. 2006
UK
US
CHM
Help 2.0
HTML
Eclipse
(PDF)
CVS++
Mainframe Express
Net Express
Server Express
SOA Express
...
XMetaL with
MF DTD
14. 2007
US
UK
HAL
CHM
Help 2.0
HTML
Eclipse
PDF
(PDF)
Bulgaria
File servers
CVS++
Mainframe Express
Net Express
Server Express
SOA Express
Revolve
ACU COBOL
XMetaL with
MF DTD
FrameMaker
RoboHelp
Word
DBC/XDBC
Enterprise View
Data Express
15. UK
2009
US
HAL
Bulgaria
CHM
MSHC
HTML
Eclipse
PDF
(PDF)
CMS
File servers
Austria
CVS++
Net ExpressServer Express
Studio EE Server EE
MFE EE SOA Express
Data ExpressMW
ACU COBOLRM COBOL
RevolveEnterprise Link
Silk PerformerSilk CTM
Silk TestDevPartner
QADirectorQALoad
StarTeamCaliber
AppServerVisiBroker
RumbaOnWebWeb2Host
TeamDefine Eclipse
Open PL/Ietc etcetc
SVN
XMetaL with DITA
XMetaL with Borland
Xmetal with CPWR
FrameMaker
RoboHelp
Word
16. UK
2010
US
HAL
Bulgaria
CHM
MSHC
HTML
Eclipse
PDF
(PDF)
CMS
File servers
Austria
CVS++
Net ExpressServer Express
Studio EE Server EE
MFE EE SOA Express
Data ExpressMW
ACU COBOLRM COBOL
RevolveEnterprise Link
Silk PerformerSilk CTM
Silk TestDevPartner
QADirectorQALoad
StarTeamCaliber
AppServerVisiBroker
RumbaOnWebWeb2Host
TeamDefine Eclipse
Open PL/Ietc etcetc
SVN
XMetaL with DITA
XMetaL with Borland
Xmetal with CPWR
17. UK
2011/2
US
CHM
MSHC
HTML
Eclipse
PDF
Bulgaria
CMS
Austria
CVS++
Net ExpressServer Express
Studio EE Server EE
MFE EE SOA Express
Data ExpressMW
ACU COBOLRM COBOL
RevolveEnterprise Link
Silk PerformerSilk CTM
Silk TestDevPartner
QADirectorQALoad
StarTeamCaliber
AppServerVisiBroker
RumbaOnWebWeb2Host
TeamDefine Eclipse
Open PL/Ietc etcetc
SVN
XMetaL with DITA
Legacy
18. The goal: Help customers do their jobs
Documentation is good if:
its easy to find what youre looking for
information flows naturally
it answers your question
it helps you do your job smarter
X
Help 2.0
MSHV 1
HTML
Eclipse
PDF
+
+
19. The approach: Consistency and efficiency
XMetaL with DITA
XMetaL with Borland
Xmetal with CPWR
FrameMaker
RoboHelp
Word
XMetaL with
DITA
Legacy
CMS
CMS
File servers
CVS++
CVS++
SVN
SVN
20. The team: Still overloaded, but...
21. The future
CHM
MSHC
HTML
Eclipse
PDF
XMetaL with
DITA
Legacy
CMS
??
22. What has gone well?
23. What could we have done better?
?
24. What next?
25. Chris.Hadley@microfocus.com