Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Hanken Library Help ZoneEBSLG 14-15.10.2013

Tua Hindersson-Söderholm

Background

» The Hanken house from 1953, renovated 1996. Partly protected.

» Journal hall changed into a Learning Lab in 2005.

» Possible outsourcing of library services to University of Helsinki investigated in 2011.Offer rejected by the board of Hanken.

» The board of Hanken decided to develop the library into a modern study environment because of increasing number of students and new pedagogical methods.

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Project 2012-2013

» Refurbishment of the library’s facilities and service strategy

» 140 000 euro + 110 000 euro

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

2012

» RFID-technique

» Weeded out 28 % of the print collections

» Books moved to the Book Cave, available 9-18 with self-service

» Monograph hall changed into a Reading area (24/7) with 45 additional seats Hanken Svenska handelshögskolan / Hanken School of Economics

www.hanken.fi

2013

»The circulation desk was thrown away

»RFID- based self service

»Evaluation and reorganization of all services and processes-> focusing on the right things?-> efficiency!

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Service strategy changes

»Just-in-case -> Just-on-time

»Bring the user to the content -> Bring the content to the user

»Standardized Library Services->Personalized Library Services

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Mainly influenced by

» Help Zone

http://www.ifla.org/files/assets/library-buildings-and-equipment/Conferences/Session%203b%20-%20Fletcher%20-%20Breaking%20down%20the%20barriers.pdf

» Boutique libraries

http://personalisedlibraries.files.wordpress.com/2011/01/boutiquelibraries.pdf

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Service area before

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

Hanken Library Help Zone

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

LibraryHelpZone@hanken.fi

infoservice

@hanken.fi

IKT-körkort

FINNANELLI

HANNAHARIS

Future?

Pedagogy(communication, teaching,

supervision)

ICT (databases, systems,

programmes)

Content(knowledge, data,

information)

It is all about the way of thinking

The product

The package

The manual

FINNA

http://www.finna.fi

Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi