COMPANY OVERVIEW

March, 2015

By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants.

By year-end 2017, voice-based, user-initiated contacts to the IT service desk will decrease 40% from 2013 levels.

By 2017 we will see a Fortune 500 company completely replace its phone based 1st line IT Service Desk with peer to peer support and self-service.

By 2018 30% of IT Service Desks will have at least half of their budget reallocated from 1st level incident support to end-user training activities.

The IT Department isn't engaging enough with users: IT support should be mobile, social, automated.

THE ITSM MARKET IS CHANGING

EMPLOYEES BECOME SCHIZOPHRENIC

IT CAN’T SERVE EMPLOYEES ANYMORE

Only 6% of enterprises are able to produce the Apps they need.The big part of them are unable to manage the backlog.

Independent research company - Opinion Matters surveyed 228 Application Development Directors/Managers in the US and UK during August and September 2014. The split between UK and US respondents was about equal, with around 50% from each territory (111 UK versus 117 US). Results were also segmented by industry sector, role and company size.

CHANGING LANDSCAPE OF CIO’S CHARTER

Information is no longer locked inside a company

• Applications are in the cloud, or hybrid – and employees are bringing their own

• Search has changed everything in terms of how we find information

• Networks are now wireless, and soon to be software defined (SDN)

• Devices are fluid and becoming more purpose built – BYOD and IoT

Since IT is everywhere, the demand for service management is too!

• HR service management: on- and off- boarding of new employees

• Facilities service management: work orders and requests

• Customer Care management: customers, students, patients, hotel guests

Service users are tech savvy, and expect a “consumer-like” experience

• Applications should be easy to use, with a clean interface and very few clicks

• Services should be personalized, based on my role

• I shouldn’t have to call/email anyone – self service is now the norm

CHANGING LANDSCAPE OF CIO’S CHARTER

EASYVISTA CORE VALUE PROPOSITION

At EasyVista, we help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise.

We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.

EASYVISTA INNOVATIVE SOLUTIONS

EasyVista solutions empower end-users while allowing IT to maintain necessary controls.

With EasyVista, lines of business are now building their own applications, leaving IT to ensure that availability, security, interoperability and compliance requirements are enforced and maintained.

It’s EasyVista's ability to generate customized service applications without any coding (e.gJavaScript, Jelly and AJAX) that allows for this organizational agility, and sets us apart from the vendors that require armies of programmers to keep up with change.

EASYVISTA PORTFOLIO OVERVIEW

& BEYOND ITSM

Active Directory

ReportingMonitoring

InventoryDiscovery

SoftwareDistribution

RemoteControl

In-HouseApplications

Other IT Applications

EASYVISTA IT SERVICE MANAGER

SAAS OR ON-PREMISE

CONNECTORSDB, Web services, email, files,…

ITSM15 ITIL processes

ITAM Asset & CMDB

ITFMBudget, Contracts, …

CODELESS BUILDER

IT SERVICE STORECLICK2GETSoftware Self Distribution

CONFIDENTIAL

ITSMEasyVista & Other

Other ApplicationsLegal, Marketing ,…

ERPSAP, Oracle,…

HRPeopleSoft, Workday,…

CRMSaleforce,…

FACILITIESLegacy Softwares

MEDIATwitter, YouTube,…

EASYVISTA SERVICE APPSTORE

SAAS (Neo Cloud)

WORKFLOWBusiness Process

Management

DATABASECatalogs, roles &

domains

SECURITYIntegrity &

confidentiality

CODELESS APPS BUILDER

SERVICE APPS GALLERYIT, HR, Customer Care, Facilities

Management, Reporting,…

SERVICE APPS COMMUNITYShare Service Apps,…

CONNECTORSCRM, ERP, HR, Social Media, Legacy, ITSM …

CONFIDENTIAL

It’s not just IT anymore

Build it like what you

use at home