EasyVista Company presentation
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Transcript of EasyVista Company presentation
By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants.
By year-end 2017, voice-based, user-initiated contacts to the IT service desk will decrease 40% from 2013 levels.
By 2017 we will see a Fortune 500 company completely replace its phone based 1st line IT Service Desk with peer to peer support and self-service.
By 2018 30% of IT Service Desks will have at least half of their budget reallocated from 1st level incident support to end-user training activities.
The IT Department isn't engaging enough with users: IT support should be mobile, social, automated.
THE ITSM MARKET IS CHANGING
EMPLOYEES BECOME SCHIZOPHRENIC
IT CAN’T SERVE EMPLOYEES ANYMORE
Only 6% of enterprises are able to produce the Apps they need.The big part of them are unable to manage the backlog.
Independent research company - Opinion Matters surveyed 228 Application Development Directors/Managers in the US and UK during August and September 2014. The split between UK and US respondents was about equal, with around 50% from each territory (111 UK versus 117 US). Results were also segmented by industry sector, role and company size.
CHANGING LANDSCAPE OF CIO’S CHARTER
Information is no longer locked inside a company
• Applications are in the cloud, or hybrid – and employees are bringing their own
• Search has changed everything in terms of how we find information
• Networks are now wireless, and soon to be software defined (SDN)
• Devices are fluid and becoming more purpose built – BYOD and IoT
Since IT is everywhere, the demand for service management is too!
• HR service management: on- and off- boarding of new employees
• Facilities service management: work orders and requests
• Customer Care management: customers, students, patients, hotel guests
Service users are tech savvy, and expect a “consumer-like” experience
• Applications should be easy to use, with a clean interface and very few clicks
• Services should be personalized, based on my role
• I shouldn’t have to call/email anyone – self service is now the norm
CHANGING LANDSCAPE OF CIO’S CHARTER
EASYVISTA CORE VALUE PROPOSITION
At EasyVista, we help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise.
We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.
EASYVISTA INNOVATIVE SOLUTIONS
EasyVista solutions empower end-users while allowing IT to maintain necessary controls.
With EasyVista, lines of business are now building their own applications, leaving IT to ensure that availability, security, interoperability and compliance requirements are enforced and maintained.
EASYVISTA PORTFOLIO OVERVIEW
& BEYOND ITSM
Other IT Applications
EASYVISTA IT SERVICE MANAGER
SAAS OR ON-PREMISE
CONNECTORSDB, Web services, email, files,…
ITSM15 ITIL processes
ITAM Asset & CMDB
ITFMBudget, Contracts, …
IT SERVICE STORECLICK2GETSoftware Self Distribution
ITSMEasyVista & Other
Other ApplicationsLegal, Marketing ,…
EASYVISTA SERVICE APPSTORE
SAAS (Neo Cloud)
DATABASECatalogs, roles &
CODELESS APPS BUILDER
SERVICE APPS GALLERYIT, HR, Customer Care, Facilities
SERVICE APPS COMMUNITYShare Service Apps,…
CONNECTORSCRM, ERP, HR, Social Media, Legacy, ITSM …
It’s not just IT anymore
Build it like what you
use at home