Post on 19-Dec-2015
Get more out of your HR surveys
Peter EriksenManaging Director
www.surveywire.net
AgendaAbout SurveyWire
The importance of HR surveys
Plan your survey carefully
Get extra value from your data
Business case from Denmark
Questions
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About usLocated in Saint PetersburgProfessional consultants– Experienced in HR and marketing surveys– Educated in sociology, statistics and mathematics
Expertise in following software:– Defgo.net– SPSS– SAS– Excel
Keywords– High quality– Low cost– flexibility
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Employee satisfaction:ALECTIABDO Kommunernes RevisionBring CitymailCopenhagen business school Danmarks ApotekerforeningDanmarks Tekniske UniversitetHMN NaturgasLandsskatterettenLEGO System A/SVIA University CollegeSuperBest
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Manager evaluation:
Copenhagen business schoolDansac A/SFrederiksberg HospitalLEGO System A/SRødovre KommuneRudersdal KommuneStatoil A/S
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Why do HR surveys?
We want:– Good management– Motivated and satisfied employees
This should be measured, monitored and developed through HR surveys.
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Why have satisfied employees?
Satisfied employees:– Are more loyal– Less stressed– Have low sickness
absence– Are ambassadors for the
company– Will stay in the company
for longer time
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Why have satisfied employees?This results in:– Higher customer
satisfaction– Lower costs for training
of new employees– Lower costs for
replacing sick employees
Ultimately:– Better sales– Higher earnings
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Working with surveysPrepare your survey carefully!
– Determine your objective– Decide on how you will work with the results– Determine who is in charge of what– Motivate the employees to participate– Decide on how you wish to analyze your data– Determine how you want the final reports to look– Determine how to use benchmarking
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Survey DesignDesign your survey based on your objective.
Use questions that are easy to understand.
Use scales that match you level of ambition.
Think carefully about each question you ask.
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ReportingThe reports should be relevant!The reports should match:– The level of ambition – The abstraction level of the recipients
The reports should be:– Easy to read and interpret– Easy to work with– Created on all different levels
Results/data should be handled anonymously
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ESS Model
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Report layout
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360 Degree Manager Evaluation
Manager evaluation
Senior manager assessment
Colleague assessment
Employee assessment
Self-appraisal
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Output
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Follow up
Managers and HR use the results to make a plan of actionAccording to the plan of action the next step
is implementationContinuous work with the resultsImplement a new survey to measure
improvements
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ESS - Business caseVIA University College– University– 1.100 employees– Spread around locations in the entire country
Objectives:– Decrease employee turnover– Increase employee loyalty
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The process
Preface
•Preliminary meeting
•Clarify needs and wishes
Survey Design
•Building model
•Testing among respondents
Impleme
n-tatio
n
•Implementation via e-mail and sending out reminders•T
wo reminders
Data analysis
•Analyzing data, building and generating reports
Delivery
•Via secure online report website
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The survey
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The reports
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The reports
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The reports
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Priority Map
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The work that followed the surveyAll employee received report for department and the organization in total
Manager had a meeting with the employees
Plans of action were determined
Working to improve satisfaction
Next year we will measure the effect
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Any questions?Visit us at:
www.surveywire.netE-mail me: pue@surveywire.net
For presentation in Russian, please let me know