Get more out of your HR surveys Peter Eriksen Managing Director .

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Get more out of your HR surveys Peter Eriksen Managing Director www.surveywire.net
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Transcript of Get more out of your HR surveys Peter Eriksen Managing Director .

Page 1: Get more out of your HR surveys Peter Eriksen Managing Director .

Get more out of your HR surveys

Peter EriksenManaging Director

www.surveywire.net

Page 2: Get more out of your HR surveys Peter Eriksen Managing Director .

AgendaAbout SurveyWire

The importance of HR surveys

Plan your survey carefully

Get extra value from your data

Business case from Denmark

Questions

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Page 3: Get more out of your HR surveys Peter Eriksen Managing Director .

About usLocated in Saint PetersburgProfessional consultants– Experienced in HR and marketing surveys– Educated in sociology, statistics and mathematics

Expertise in following software:– Defgo.net– SPSS– SAS– Excel

Keywords– High quality– Low cost– flexibility

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Page 4: Get more out of your HR surveys Peter Eriksen Managing Director .

Employee satisfaction:ALECTIABDO Kommunernes RevisionBring CitymailCopenhagen business school Danmarks ApotekerforeningDanmarks Tekniske UniversitetHMN NaturgasLandsskatterettenLEGO System A/SVIA University CollegeSuperBest

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Page 5: Get more out of your HR surveys Peter Eriksen Managing Director .

Manager evaluation:

Copenhagen business schoolDansac A/SFrederiksberg HospitalLEGO System A/SRødovre KommuneRudersdal KommuneStatoil A/S

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Page 6: Get more out of your HR surveys Peter Eriksen Managing Director .

Why do HR surveys?

We want:– Good management– Motivated and satisfied employees

This should be measured, monitored and developed through HR surveys.

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Page 7: Get more out of your HR surveys Peter Eriksen Managing Director .

Why have satisfied employees?

Satisfied employees:– Are more loyal– Less stressed– Have low sickness

absence– Are ambassadors for the

company– Will stay in the company

for longer time

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Page 8: Get more out of your HR surveys Peter Eriksen Managing Director .

Why have satisfied employees?This results in:– Higher customer

satisfaction– Lower costs for training

of new employees– Lower costs for

replacing sick employees

Ultimately:– Better sales– Higher earnings

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Page 9: Get more out of your HR surveys Peter Eriksen Managing Director .

Working with surveysPrepare your survey carefully!

– Determine your objective– Decide on how you will work with the results– Determine who is in charge of what– Motivate the employees to participate– Decide on how you wish to analyze your data– Determine how you want the final reports to look– Determine how to use benchmarking

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Page 10: Get more out of your HR surveys Peter Eriksen Managing Director .

Survey DesignDesign your survey based on your objective.

Use questions that are easy to understand.

Use scales that match you level of ambition.

Think carefully about each question you ask.

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Page 11: Get more out of your HR surveys Peter Eriksen Managing Director .

ReportingThe reports should be relevant!The reports should match:– The level of ambition – The abstraction level of the recipients

The reports should be:– Easy to read and interpret– Easy to work with– Created on all different levels

Results/data should be handled anonymously

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Page 12: Get more out of your HR surveys Peter Eriksen Managing Director .

ESS Model

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Page 13: Get more out of your HR surveys Peter Eriksen Managing Director .

Report layout

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Page 14: Get more out of your HR surveys Peter Eriksen Managing Director .

360 Degree Manager Evaluation

Manager evaluation

Senior manager assessment

Colleague assessment

Employee assessment

Self-appraisal

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Page 15: Get more out of your HR surveys Peter Eriksen Managing Director .

Output

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Page 16: Get more out of your HR surveys Peter Eriksen Managing Director .

Follow up

Managers and HR use the results to make a plan of actionAccording to the plan of action the next step

is implementationContinuous work with the resultsImplement a new survey to measure

improvements

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Page 17: Get more out of your HR surveys Peter Eriksen Managing Director .

ESS - Business caseVIA University College– University– 1.100 employees– Spread around locations in the entire country

Objectives:– Decrease employee turnover– Increase employee loyalty

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Page 18: Get more out of your HR surveys Peter Eriksen Managing Director .

The process

Preface

•Preliminary meeting

•Clarify needs and wishes

Survey Design

•Building model

•Testing among respondents

Impleme

n-tatio

n

•Implementation via e-mail and sending out reminders•T

wo reminders

Data analysis

•Analyzing data, building and generating reports

Delivery

•Via secure online report website

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Page 19: Get more out of your HR surveys Peter Eriksen Managing Director .

The survey

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Page 20: Get more out of your HR surveys Peter Eriksen Managing Director .

The reports

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Page 21: Get more out of your HR surveys Peter Eriksen Managing Director .

The reports

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Page 22: Get more out of your HR surveys Peter Eriksen Managing Director .

The reports

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Page 23: Get more out of your HR surveys Peter Eriksen Managing Director .

Priority Map

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Page 24: Get more out of your HR surveys Peter Eriksen Managing Director .

The work that followed the surveyAll employee received report for department and the organization in total

Manager had a meeting with the employees

Plans of action were determined

Working to improve satisfaction

Next year we will measure the effect

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Page 25: Get more out of your HR surveys Peter Eriksen Managing Director .

Any questions?Visit us at:

www.surveywire.netE-mail me: [email protected]

For presentation in Russian, please let me know