Watchful Eyes

A Solution Spotlight on Remote Proctoring Technology

Steve Lesser

Vice President, Sales & Marketing

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Founded 1999 HQ in Newton, Massachusetts (www.softwaresecure.com) Award-winning solutions for secure, convenient and scalable exam integrity wherever or whenever exams are administered - with different robust security models for various kinds of computer-based exams.

Solutions for Certification Organizations, Higher Education and K-12 - Online Education and Classroom Environments - Assures integrity of test conditions with patented technology - Exam administration services to help manage test results and student notifications

Online cheating affects everyone’s credentials

“The issue of online cheating concerns many educators, particularly as more students take

MOOCs for college credit, and not just for personal enrichment.”

-New York Times, 2013 "

Academic Integrity in Crisis

Dishonest behavior

Admitted to cheating at least once in the last year (2002-2005) n = 71,071

Perceived severity of behavior (moderate to serious infraction)

Learning what is on a test from someone who took it

33% 64%

Copying from another student

20% 92%

Helping someone cheat 10% 89% Using unauthorized notes

8% 90%

Using an electronic/digital device

5% 90%

False excuse to delay test

16% 58%

McCabe, D. (2005) International Journal for Academic Integrity Volume 1, No. 1.; Josephson Institute, 2006, 2008 & 2010 Report Card on the Ethics of American Youth

63%-80% 90%

Cheating Kids Make Cheating Adults

Cynicism, or the belief by students that a person must lie or cheat to be successful, is the greatest predictor of future dishonesty.

Teenagers and young adults (18-25) are 3 to 5 times more likely to hold this view than those over 40.

Empirical studies have found cheating in high school and college increases the likelihood of future unethical behavior.

Josephson Institute of Ethics (2010) Study on High School Character and Adult Conduct; Brent & Atkisson 2011 Res High Educ (2011) 52:640–658

Academic Integrity Matters

“Without academic integrity, there can be no trust or reliance on the effectiveness, accuracy, or value of a University's teaching, learning, research, or public service activities.” –UC Davis Code of Academic Conduct

“Pervasive student academic misconduct (e.g., cheating on examinations, plagiarism, falsification, and fabrication) can challenge the value of the university degree…” –Gallant and Drinan (2008)

Canadian Journal of Higher Education 38 (2): 24-43

The credibility of our academic system is at stake

Challenges for Online Programs “What is your biggest challenge in online

learning?”

Diminished degree value

Accreditation at risk

Tarnished brand

Traveling to campus is so 20th century!

Live Proctoring - Exams are held at a specific time with humans monitoring students

live via webcam. - Generally speaking, there is one proctor for every 4-10 students;

each proctor monitors an array of computer screens simultaneously.

On-Demand Proctoring

- On-demand proctoring embraces and leverages technology, only involving humans where they can be the most effective.

- Students agree to allow cameras to “watch” them while they take exams; if the cameras pick up anything out of the ordinary, the anomalous behavior is flagged in the recording by multiple reviewers after the exam.

Two main approaches to remote proctoring:

Pros and Cons: Live Proctoring

Advantages: Immediate correction: Companies that offer live proctoring advertise that because their

proctors observe students while taking an exam, they can correct suspicious behaviors as they happen.

Replicates traditional proctored setting: These vendors also claim the approach is meant

to do for online learners what human proctors do in traditional exam rooms.

Drawbacks: Requires Scheduling: students need to schedule the exam for a specific time. Expensive: Exams cost more— to cover the overhead of paying for a human to proctor. Risk: Giving an unknown proctor control over test-takers' computers might increase

security risks for student’s or organization’s computer equipment. “Judge and jury”: Burden on determining what is cheating, and what to do about it is

borne by the proctor, who is doing the same for multiple exams/schools.

Pros and Cons: On-Demand Proctoring Advantages: Convenience : Because students can take exams anytime, on-demand proctoring is

convenient as it requires no scheduling.

Affordable: Less expensive for students. Utilization of technology means that cost is significantly lower (between 30-40 %) than human-based approaches.

Scalability: Since no human resources are required to watch the exam in real-time, the

solution is more scalable and can be available for use at any time by student.

Effective & Accountable: “Record and review” system records the entire exam session, serving as a record or evidence. System can automatically notify students of prior exam policy violations next time they log in to take an exam, no need for human interaction.

Drawbacks: Timing: Critics allege that this approach doesn’t prevent cheating before it occurs but instead

responds to cheating afterward.

Institutional Responsibility: In cases where video review leads the vendor to suspect a student of cheating, onus is on the school to review the ‘marked’ integrity events .

Using Technology Just Makes Sense . . .

“The developing technology for remote proctoring may end up being as good — or even better — than the live proctoring at bricks-and-mortar universities”

Douglas H. Fisher, Professor - Vanderbilt University

-New York Times, 2013

Why On-Demand has a distinct edge:

1. As on-demand “record and review” proctoring solution is technology-driven, there’s no limit to the number of exams an institution can manage at a given time.

2. On-demand proctoring enables exams to be monitored without humans keeping watch, students can take tests from anywhere at any time.

3. Affordability is one of the most attractive aspects of online education, the on-demand proctoring model becomes the best/obvious choice as it's the lowest-cost option.

Bottom Line: Students choose an online course or program for the flexibility of studying anytime-anywhere. Adding rigid requirements like exam scheduling disrupts the anytime learning model. on-demand proctoring is more convenient and less expensive.

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Remote Proctor NOW: On-Demand Testing

Utilizes student’s own webcam and microphone - they can be taking a test in less than five minutes!

Continuously records webcam view and desktop to ensure compliant exam conditions

No need to schedule time or rely on a proctor’s

schedule to take a test Cost effective method to provide remote test

proctoring – flat rate, $15 per exam. No hidden fees

Each test video is reviewed by 2-3 certified proctors to catalog report on all exam policy violations

You don’t have to just take our word for it, you’ll see all suspicious video for yourself

Can work with any test delivery system, with 24x7

tech support

Added security strengthens cheat and question theft prevention by disabling applications and processes

Authenticate Record Review Report

How it Works

Access

Demonstration

The CASE for Remote Proctor NOW: Record & Review

More Convenient − No need for students to schedule a proctor − On demand testing 24 hours a day, 7 days a week

More Affordable

− 30-40% cheaper than other proctoring technologies

More Scalable − Cloud-based: No limitation as to number of exams administered

simultaneously

More Efficacious − Exams are reviewed on a 1:1 basis − SSI maintains complete video and audio archives of each exam

experience for customer review

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Why Remote Proctor NOW is unique

Less Invasive − RP-Now is a monitoring tool: no direct remote control and unknown

3rd party access

Enhanced Security − Blacklist runs at startup preventing screen sharing/recording/virtual

machines

Less Support Needed − 7% contact rate − Less than .5% contact rate after practice exam

Flexibility

− Decrease costs by reviewing less than 100% − Live proctoring is fixed

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Platform Friendly Remote Proctor NOW works with any learning management platform out of the box.

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Institutions Using Remote Proctor NOW

Certification Organizations using Remote Proctor NOW

Secure Testing. Anytime. Anywhere.

softwaresecure.com

Steve Lesser VP Sales and Marketing

Software Secure, Inc. slesser@softwaresecure.com