Recruiting and Retaining

Quality Employees

Competency-based Competency-based HiringHiring

Concentrating on Concentrating on Purpose…Purpose… What your organization does?What your organization does?

Identify what you want to be famous Identify what you want to be famous for.for.

How it does it?How it does it? Identify your core Identify your core contribution to customers.contribution to customers.

For whom it does it?For whom it does it? Identify Identify your key customers (i.e., for the your key customers (i.e., for the specific service targeted)specific service targeted)

Our organization is engaged in Our organization is engaged in

the commercial delivery of the commercial delivery of

rehabilitation services, we do rehabilitation services, we do

this by providing both living and this by providing both living and

employment support services in employment support services in

our community to individuals our community to individuals

with disabilities.with disabilities.

Service-Component Service-Component purpose:purpose:

The employment service is The employment service is

engaged in the providing engaged in the providing

resources and consultation to resources and consultation to

people with disabilities and people with disabilities and

their employerstheir employers

Individual Contributions to Individual Contributions to purpose:purpose:

timely placements, timely placements,

quality on-going job supports, quality on-going job supports,

meaningful employment choices meaningful employment choices available to our primary customers, available to our primary customers,

good relationship between supervisor, good relationship between supervisor, co-workers and supported employee, co-workers and supported employee, andand

facilitating non-work supportsfacilitating non-work supports

Treating Employees Treating Employees as as CustomersCustomers

You can’t export what You can’t export what

you don’t growyou don’t grow

Manager’s Manager’s must...must...

Give the people who spend the most time Give the people who spend the most time with customers the information, training, with customers the information, training, responsibility and authority to satisfy them.responsibility and authority to satisfy them.

Create an environment that encourages Create an environment that encourages open communication and that allows the open communication and that allows the people closest to the customers to people closest to the customers to continuously pursue their input.continuously pursue their input.

Make your customers aware that their Make your customers aware that their input is valued and used to better serve input is valued and used to better serve them. them.

Getting to Know the Getting to Know the Job…Job…

This structure will ultimately This structure will ultimately lead us to the ideal employee.lead us to the ideal employee.

Preparing the Job Preparing the Job Profile…Profile…

The The HowHow of Getting To Know of Getting To Know The Job…The Job…

Job Profile Format…Job Profile Format…18 factors18 factors

LogisticsLogistics

FinancialFinancial

PerformancePerformance

CultureCulture

LogisticsLogistics

ScheduleSchedule

TravelTravel

FinancialFinancial

IncentivesIncentives

SalarySalary

BenefitsBenefits

PromotionPromotion

PerformancePerformance

AcademicsAcademics

MobilityMobility

Physical AspectsPhysical Aspects

Production/QualityProduction/Quality

Change in RoutineChange in Routine

CultureCulture

Supervisor InteractionSupervisor Interaction

SupportSupport

ReinforcementReinforcement

Orientation/TrainingOrientation/Training

Communication/InteractionCommunication/Interaction

AppearanceAppearance

BehaviorBehavior

Job Job Competencies…Competencies…

the behaviors that have the most the behaviors that have the most effect on producing outcomes that effect on producing outcomes that contribute to the delivery of servicecontribute to the delivery of service

the underlying characteristics of a the underlying characteristics of a person that enables them to person that enables them to perform in a given job such as perform in a given job such as knowledge, skills, traits, and knowledge, skills, traits, and potential to do jobpotential to do job..

Recruiting...Recruiting...

is the process used to is the process used to communicate with potential communicate with potential employees that a position is employees that a position is available and describe it in a available and describe it in a way that the potential employee way that the potential employee will accept the jobwill accept the job

Recruiting....Recruiting....

If you wait until you have an If you wait until you have an opening, you've waited too opening, you've waited too long!long!

The Marketing The Marketing Connection…Connection…

Market SegmentationMarket Segmentation

Market TargetingMarket Targeting

Prospecting Prospecting Strategies…Strategies…

NetworkingNetworking

NestsNests

Endless Chain Referral Endless Chain Referral System System

Cold Canvass or Cold CallCold Canvass or Cold Call

Getting to Know the Getting to Know the Prospects…Prospects…

Document ReviewDocument Review: : Resumes, Resumes, ApplicationsApplications

InterviewInterview: : Reference Checks, Face-to-FaceReference Checks, Face-to-Face

Direct ObservationDirect Observation: : Sampling Sampling Performance, Job Tryouts, Internships, Work Performance, Job Tryouts, Internships, Work Sampling, Performance TestsSampling, Performance Tests

Evaluate the Evaluate the Information…Information…

Careful note-takingCareful note-taking

Compare applicants to job profileCompare applicants to job profile

Compare applicants to each otherCompare applicants to each other

Treat all applicants fairlyTreat all applicants fairly

Costs of Hiring…Costs of Hiring…

It is estimated that hiring a new It is estimated that hiring a new staff costsstaff costs1.5 times1.5 times the salary the salary of the position!of the position!

What are the costs?What are the costs?

Supporting Employees for Retention

What Do they Want?

1. Open Communication

2. Security

3. Commitment

4. Fairness

5. Respect

6. Development Opportunities