Product Brochure: Global B2C E-Commerce Delivery 2015

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GLOBAL B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 10 METHODOLOGY I PAGE 11RELATED REPORTS I PAGE 12 CLIENTS I PAGE 13-14 FREQUENTLY ASKED QUESTIONS

PAGE 15 ORDER FORM I PAGE 16 TERMS AND CONDITIONS

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PRODUCT DETAILS Title:

Type of Product:

Category:

Covered Regions:

Covered Countries:

Language:

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Global B2C E-Commerce Delivery 2015

Market Report

B2C E-Commerce

Global, Asia-Pacific, Europe, Eastern Europe, Western Europe,

Scandinavia, Latin America, North America, Middle East & Africa

China, Japan, Australia, South Korea, India, Indonesia, USA, Canada,

UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia,

Turkey, Poland, Sweden, Brazil, Mexico, Argentina, UAE, Saudi

Arabia, South Africa, Nigeria, Egypt

English

PDF & PowerPoint

99

PRICES* Single User License:

Site License:

Global Site License:

€ 2,950 (exc. VAT)

€ 4,425 (exc. VAT)

€ 5,900 (exc. VAT)

QUESTIONS

ANSWERED

IN THIS REPORT

How important is delivery to global online shoppers?

What are the major trends in B2C E-Commerce delivery?

Which delivery methods are most used by online shoppers?

How do preferences about B2C E-Commerce delivery options vary worldwide?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

GLOBAL B2C E-COMMERCE DELIVERY 2015

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COMPETITION IN GLOBAL B2C E-COMMERCE DELIVERY INTENSIFIES

The global growth of B2C E-Commerce creates both challenges and opportunities for

the delivery sector. According to the findings of secondary market research specialist

yStats.com, free shipping still remains the number one priority for almost two thirds of online

shoppers worldwide. In Asia, for example, around half of digital buyers would add items to a

cart in order to qualify for the free shipping service and in North America more than half of all

online shoppers would choose longer delivery times, as of early 2015.

On the other hand, delivery speed is also a major concern of global online shoppers.

Especially in the emerging markets, online consumers have to cope with long delivery times,

as online retailers struggle with underdeveloped logistics. Approximately two thirds of online

shoppers worldwide found delivery speed to be important last year. The BRIC countries rank

the highest in share of online shoppers who would pay more for faster delivery. In response

to this demand, online retailers attempt to offer express delivery options, such as same day

and next day delivery. This leads to increased investment and intensified competition among

the merchants and logistics providers, as yStats.com’s report shows. In China, the two largest

E-Commerce companies, Alibaba and JD.com compete in covering the largest number of cities

with same day delivery. Meanwhile, US-based Amazon.com expanded its one-hour delivery

service to London in summer 2015, with further cities in the UK and perhaps in Europe to be

covered later this year.

Another interesting finding of yStats.com’s report is that while home delivery is still the

leading B2C E-Commerce delivery option in many countries, the popularity of alternative

delivery methods, such as “click and collect”, is growing. In Sweden, close to half of online

shoppers preferred to pick up their online orders from the post office or another location,

rather than have these orders delivered to their home, as of early 2015. Another example is

Argentina, where “pick up at the point of sale” was the second leading delivery method used

by online shoppers last year.


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MANAGEMENT SUMMARY

REGIONAL

Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014

Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014

Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected

Countries, in %, Q1 2015 & Q4 2014

Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4

2014

Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online

Retailers, in % of Online Shoppers, by Selected Countries, November 2014

Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,

October 2014

Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014

Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,

November 2014

Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

ASIA-PACIFIC

3.1 REGIONAL

Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia

(Total), October 2014

3.2 CHINA

Overview of B2C E-Commerce Delivery, September 2015

Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014

3.3 JAPAN

Overview of B2C E-Commerce Delivery, October 2015

Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014

3.4 SOUTH KOREA

Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

3.5 AUSTRALIA

Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015


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TABLE OF CONTENTS (1 OF 5)

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ASIA-PACIFIC (Cont.)

3.6 INDIA


Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015

3.7 INDONESIA

Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014

NORTH AMERICA

4.1 REGIONAL

Share of Online Shoppers Choosing Delivery of Four Days and Longer, by the USA and Canada, in %, February

2015

Share of Online Shoppers Treating Reliability and Reputation of Carrier as an Important Factor in a

Purchasing Decision, by the USA and Canada, in %, February 2015

4.2 USA


Services Considered Very Important When Shopping Online, incl. Delivery, in % of Online Shoppers,

September 2015

Willingness to Pay a Premium for Same-Day Delivery, by Gender, Age Group and Location, in %, June 2014

Delivery Carriers Used by Online Retailers, by Outbound Packages and Returned Items, in %, May 2015

Share of Online Retailers Offering Expedited Delivery, in %, and Share of Customer Orders Shipped with

Expedited Delivery, in % of Online Retailers Offering Expedited Delivery, May 2015

Breakdown of Free Shipping Offering and Same-Day Delivery Offering, in % of Online Retailers, May 2015

Breakdown of Average Time Passing from Completion of Customer Order to Handing Package to Delivery

Carrier, in % of Online Retailers, May 2015

4.3 CANADA

Share of Online Shoppers Rating Shipping Cost as the Most Important Factor in Purchasing, and Willing to

Choose Postal Services to Lower Delivery Cost, in %, February 2015

EUROPE

5.1 REGIONAL

Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015

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GLOBAL B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 5)

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EUROPE (Cont.)

5.2 WESTERN EUROPE

5.2.1 UK


Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f

Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015

Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015

5.2.2 GERMANY


Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014

Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014

Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015

5.2.3 FRANCE

Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of

Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015

Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015

5.2.4 ITALY

Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014

Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014

5.2.5 SPAIN

Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015

5.2.6 NETHERLANDS

Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify

for Free Shipping, in %, 2014

5.2.7 AUSTRIA

Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015


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EUROPE (Cont.)

5.3 EASTERN EUROPE

5.3.1 RUSIA


Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014

Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 201

Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100

- 200, in % of Online Shoppers, 2014

5.3.2 TURKEY

Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12

Months to March 2015

5.3.3 POLAND

Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015

5.4 SCANDINAVIA

5.4.1 SUB-REGIONAL

Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015

5.4.2 SWEDEN

Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015

LATIN AMERICA

6.1 BRAZIL


Most Important Factors that Influence Online Purchase Decision, incl. Delivery Options, 2014

Willingness to Pay Additionally for Faster Shipping, in % of Online Shoppers, Q4 2014 & Q1 2015

Breakdown of E-Commerce Logistics Operation Costs, incl. Shipping, in %, 2013 & 2015e

Logistics Services Used, in % of Online Retailers, 2013 & 2015e

6.2 MEXICO

Promotions Offered by Online Retailers, incl. Shipping, in %, 2014

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LATIN AMERICA (Cont.)

6.3 ARGENTINA

Delivery Methods Used in Online Shopping, in % of Online Shoppers, 2014

Delivery Methods Offered by Online Retailers, in %, 2014

Breakdown of Delivery Times Offered by E-Commerce Retailers, in %, 2014

MIDDLE EAST & AFRICA

7.1 UAE

Share of Internet Users Not Shopping Online Due to Inconvenience of Delivery, in %, 2014

7.2 SAUDI ARABIA

Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping

in the Future, April 2015

7.3 SOUTH AFRICA

Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, 2014

Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

7.4 NIGERIA

Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

Main Reasons for Not Shopping Online, incl. Delivery Cost, in % of Consumers Who Do Not Shop Online,

2014

Breakdown of Preferred Delivery Options, in % of Online Shoppers, June 2014

7.5 EGYPT

Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping

in the Future, 2014


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GLOBAL B2C E-COMMERCE DELIVERY 2015 REPORT-SPECIFIC SAMPLE CHARTS

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GENERAL METHODOLOGY OF OUR MARKET REPORTS

The reports are compiled based on secondary market

research. Secondary research is information gathered from

previously published sources. Our reports are solely based on

information and data acquired from national and international

statistical offices, industry and trade associations, business

reports, business and company databases, journals, company

registries, news portals and many other reliable sources. By using

various sources we ensure maximum objectivity for all obtained

data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to

ensure validity and reliability.

The source of information and its release date are

provided on every chart. It is possible that the information

contained in one chart is derived from several sources. If this is

the case, all sources are mentioned on the chart.

The reports take into account a broad definition of B2C

E-Commerce, which might include mobile commerce. As

definitions may vary among sources, exact definition used by the

source (if available) is included at the bottom of the chart.

Our reports include text charts, pie charts, bar charts,

rankings, line graphs and tables. Every chart contains an Action

Title, which summarizes the main idea/finding of the chart and a

Sub Title, which provides necessary information about the

country, the topic, units or measures of currency, and the

applicable time period(s) to which the data refers. With respect to

rankings, it is possible that the summation of all categories

amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Reports are comprised of the following elements, in the

following order: Cover page, preface, legal notice, methodology,

definitions, table of contents, management summary

(summarizing main information contained in each section of

report) and report content (divided into sections and chapters).

When available, we also include forecasts in our report content.

These forecasts are not our own; they are published by reliable

sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance

by using evaluative criteria such as sales figures.

If available, additional information about the data

collection, for example the time of survey and number of people

surveyed, is provided in the form of a note. In some cases, the

note (also) contains additional information needed to fully

understand the contents of the respective data.

When providing information about amounts of money,

local currencies are most often used. When referencing currency

values in the Action Title, the EUR values are also provided in

brackets. The conversions are always made using the average

currency exchange rate for the respective time period. Should the

currency figure be in the future, the average exchange rate of the

past 12 months is used.

The reports include mainly data from the last 12 months

prior to the date of report publication. Exact publication dates are

mentioned in every chart.

METHODOLOGY OF OUR GLOBAL B2C E-COMMERCE DELIVERY 2015 REPORT

This report covers the global B2C E-Commerce delivery

market.

It starts with a global chapter, featuring global trends

and developments and country and regional comparisons.

The rest of the report is divided into regions and sub-

regions where applicable. The regions are presented in the

descending order of B2C E-Commerce sales.

All major countries are covered, though data availability

varied across the markets.

Within each region, the countries are also ranked by B2C

E-Commerce sales. Regional information is presented first, where

available.

Depending on data availability, the following types of

market information are included for the countries: the importance

of various delivery services to online shoppers such as free

delivery and same day delivery; delivery methods used and

preferred by online shoppers, such as delivery by post, pick-up

from store and courier delivery to home and work; delivery

options offered by online retailers; and information about delivery

times. Furthermore, for selected major markets a qualitative

overview of B2C E-Commerce delivery trends and news about

players was included in a text chart.


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UPCOMING RELATED REPORTS

Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950

Global Online Payment Methods: First Half 2015 July 2015 € 1,950

Omnichannel Trend in Global B2C E-Commerce and General Retail March 2015 € 950

Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950

Global B2C E-Commerce Market 2014 October 2014 € 4,950**

Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950**

Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950

Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450

Southeast Asia B2C E-Commerce Market 2015 September 2015 € 1,950

Middle East B2C E-Commerce Market 2015 March 2015 € 1,950

Africa B2C E-Commerce Market 2015 February 2015 € 1,750

Latin America B2C E-Commerce Market 2014 December 2014 € 2,450

Eastern Europe B2C E-Commerce Market 2014 October 2014 € 1,950**

REPORT

PUBLICATION

DATE

PRICE*

Asia-Pacific B2C E-Commerce Delivery 2015 October 2015 € 950

Europe B2C E-Commerce Delivery 2015 October 2015 € 1,950


**Reflects Discounted Price

Product Brochure: Global B2C E-Commerce Delivery 2015

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