EUROPE B2C E-COMMERCE DELIVERY 2015 EUROPE B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER...

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    EUROPE B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015

    PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -7 TABLE OF CONTENTS I PAGE 8 REPORT-SPECIFIC SAMPLE

    CHARTS I PAGE 9 METHODOLOGY I PAGE 10 RELATED REPORTS I PAGE 11 CLIENTS I PAGE 12-13 FREQUENTLY ASKED QUESTIONS

    PAGE 14 ORDER FORM I PAGE 15 TERMS AND CONDITIONS

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    PRODUCT DETAILS Title: Type of Product:

    Category:

    Covered Regions:

    Covered Countries:

    Language:

    Formats:

    Number of Charts:

    Europe B2C E-Commerce Delivery 2015

    Market Report

    Online Delivery

    Europe, Eastern Europe, Western Europe, Scandinavia

    UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia,

    Turkey, Poland, Czech Republic, Ukraine, Belarus, Sweden

    English

    PDF & PowerPoint

    87

    PRICES* Single User License: Site License:

    Global Site License:

    € 1,950 (exc. VAT)

    € 2,925 (exc. VAT)

    € 3,900 (exc. VAT)

    QUESTIONS

    ANSWERED

    IN THIS REPORT

    How important is delivery to online shoppers in Europe?

    How long are European online shoppers willing to wait for delivery?

    What are the major trends in B2C E-Commerce delivery in Europe?

    Which delivery methods are most used by online shoppers in this region?

    SECONDARY MARKET

    RESEARCH

    Our reports are exclusively based on secondary market research. Our researchers derive

    information and data from a variety of reliable published sources and compile the data into

    understandable and easy-to-use formats.

    ADVANTAGES Maximum Objectivity Reliable Sources

    Up-To-Date Analysis

    Boardroom-Ready PowerPoint Presentations

    Guidance For Strategic Company Decisions

    EUROPE B2C E-COMMERCE DELIVERY 2015

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    ALTERNATIVE DELIVERY METHODS ARE ON THE RISE IN EUROPEAN

    B2C E-COMMERCE

    For the majority of online shoppers in European countries, delivery to their home or

    workplace is the most important B2C E-Commerce delivery option. Nevertheless, alternative

    options are becoming more and more popular, as yStats.com’s research shows. In the UK,

    over two thirds of online shoppers have already used click-and-collect services, while in

    France the most popular alternative option was delivery to a local shop. Germany led in the

    share of online shoppers using delivery to designated delivery lockers.

    Another trend in European B2C E-Commerce delivery is the persistent significance of

    free delivery offers. An overwhelming majority of online shoppers in countries such as the

    Netherlands, Spain, and Germany indicate that free shipping is one of the most important

    factors in their purchase decision. On the other hand, delivery speed is also a major issue.

    Surveys from early 2015 cited in yStats.com’s report reveal that more than half of online

    shoppers in Europe expect their order to be delivered within 3 to 5 days. Especially in Eastern

    Europe a significant share of online shoppers is willing to pay extra for faster delivery. In

    Russia, for example, this share amounted to close to half of online shoppers last year.

    Competition in B2C E-Commerce delivery in Europe is intense. Amazon.com launched

    one-hour delivery service in parts of London in 2015, with plans to expand the service’s

    coverage. In Germany, same-day delivery was launched by retailers such as Zalando, Media

    Markt and Saturn. Apart from providing faster delivery, online merchants also aim at offering

    wider delivery options for online shoppers’ convenience. For example, in Turkey, online

    merchant Morhipo.com started to offer customers a click-and-collect option in cooperation

    with retail stores. Overall, yStats.com’s report reveals that because B2C E-Commerce delivery

    is an important factor in determining online shoppers’ satisfaction, retailers, courier

    companies and postal services compete and cooperate to provide the best options.

    EUROPE B2C E-COMMERCE DELIVERY 2015

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    MANAGEMENT SUMMARY

    GLOBAL DEVELOPMENTS

     Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014

     Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014

     Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected

    Countries, in %, Q1 2015 & Q4 2014

     Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4

    2014

     Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online

    Retailers, in % of Online Shoppers, by Selected Countries, November 2014

     Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,

    October 2014

     Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014

     Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,

    November 2014

     Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

    EUROPE REGIONAL

     Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015

     Share of Online Shoppers Considering Fast Delivery to be Important, in %, by Selected Countries, April 2015

     Share of Online Shoppers Willing to Wait Additional 1-3 Days for Free Domestic Shipping, in %, August 2014

    WESTERN EUROPE

     Overview of B2C E-Commerce Delivery, September 2015

     Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014

    4.1 SUB-REGIONAL

     Alternative Delivery Methods Used in Online Shopping, in % of Online Shopping, by the UK, Germany and

    France, February 2015

     Importance of Delivery Features in Online Shopping, in % of Online Shoppers, by the UK, Germany and

    France, February 2015

    EUROPE B2C E-COMMERCE DELIVERY 2015

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    TABLE OF CONTENTS (1 OF 4)

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    WESTERN EUROPE (Cont.)

    4.2 UK

     Overview of B2C E-Commerce Delivery, October 2015

     Delivery and Fulfillment Criteria for Choosing an Online Shop, in % of Online Shoppers, March 2015

     Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f

     Breakdown of Online Orders by Delivery Service Type Used, in % of Parcels, 2012 - 2014

     Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015

     Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015

     Breakdown of Usage of Click and Collect Service, in % of Online Shoppers, January 2015

     Future Developments Considered by Logistics Companies for B2C E-Commerce Delivery, in % of Logistics

    Companies, August 2014

    4.3 GERMANY

     Overview of B2C E-Commerce Delivery, October 2015

     Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014

     Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014

     Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015

     Problems with B2C E-Commerce Delivery at Least Once, in % of Online Shoppers, 12 Months to April 2015

     Reasons for Using In-Store Pick-Up Option for Online Orders, in % of Online Shoppers Who Used the Option,

    July 2014

    4.4 FRANCE

     Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of

    Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015

     Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015

     Delivery Methods Offered by E-Commerce Websites, in % of E-Commerce Websites, July 2014

     Reasons for Dissatisfaction of Online Shoppers with Delivery Services, in %, April 2015

    4.5 ITALY

     Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014

     Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014

     Usage of Same-Day Delivery by Online Shoppers, by Home Delivery and Self Collection, in % of Online

    Shoppers, 2014

    4.6 SPAIN

     Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015

     Breakdown of Willingness to Pay for Fast Delivery, in % Online Shoppers, April 2015

     Reasons for Satisfaction with Online Shopping Experience, in % of Online Shoppers, incl. Delivery Deadlines,

    April 2015

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    EUROPE B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 4)

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    WESTERN EUROPE (Cont.)

    4.6 SPAIN (Cont.)

     Share of Online Retailers Offering Free Deli