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OpenTouch: the Unified Communication Solution of Choice
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OpenTouch: the Unified Communication Solution of Choice Dr. Jack Jachner Alcatel-Lucent Enterprise Connect March 2013
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OpenTouch Suite offers comprehensive solutions enabling organizations of any size to smoothly evolve from voice communications to multimedia conversations, at their own pace. It’s the newest Unified Communications platform from Alcatel-Lucent Enterprise. The OpenTouch Suite capabilities and applications help employees work more efficiently and serve customers better via native conferencing capabilities, support of mixed media, and enables users to move freely between any devices all within the same conversation. http://enterprise.alcatel-lucent.com/?solution=OpenTouch&page=homepage
Transcript of OpenTouch: the Unified Communication Solution of Choice
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OpenTouch: the Unified Communication Solution of Choice
Dr. Jack Jachner Alcatel-Lucent
Enterprise Connect March 2013
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
WHO ARE YOU TRYING TO REACH?
Desktop
Dedicated video
endpoint
Mobile
Phone
Tablet
Fixed Phone
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
REACH THE CONTACT
ALLOW THEM TO CHOOSE THE DEVICE
ESCALATE TO THE MOST EFFICIENT MEDIA
…OFFERING CONVERSATION FLEXIBILITY
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
USER FOCUSED EXPERIENCE
Any Phone
Desktop
Tablet
Mobile Phone
Video endpoint
5 different device
types for business users
One Communications
Environment
To REACH the person I want
To USE the device that suits me best To COMBINE most appropriate media
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION
USER CENTRIC NOT DEVICE CENTRIC DEVICE CHOICE
TECHNOLOGY
SESSION CONTINUITY
1 2
TRANSPARENT
SESSION SHIFT
ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE
INDIVIDUAL ROUTING
USAGE
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
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CHOICE of COMPLETE DESKTOP FAMILY
IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT
IP
DIGITAL
DECT WIFI
APPLICATION / SIP
ANALOG
BYOD SOFTPHONE
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE
VISUALLY ELEGANT ONE-TOUCH CONTROL
COMMUNICATIONS WALL
THE STAGE
FAVORITES • Past conversations (voice/video/IM) • missed ones (including voice mail) • Active conversations • Scheduled conferences
•where you start to converse with and collaborate…
• Quick access to your preferred contacts, including presence
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS
EASY ESCALATION ACCESS & PERFORMANCE FOR ALL EMPLOYEES NATIVE
MULTI-PARTY AND MULTI-DEVICE
SESSION CONTINUITY ADDING MEDIA
ON THE MOVE
AT THE OFFICE
FROM HOME
MEETING ROOM
SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK
IN 1 CLICK
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS
User Centric Multi-device Smart Deskphone
Business Legacy & IP Telephony
Unified Comms &
Collaboration
Mobility
Conferencing Visual
Collaboration
Contact Center
Unified Management
OpenTouch
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OPENTOUCH INNOVATION MULTIPLE INTEGRATED SERVICES SOFTWARE BASED HYBRID CONNECTIVITY – IP/TDM HYBRID DEPLOYMENT – CLOUD>CPE
….THE SOLUTION REMAINS CONSISTENT
COLLABORATIVE CONVERSATIONS OpenTouchTM INNOVATION
COLLABORATIVE CONVERSATIONS OpenTouchTM INNOVATION
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD
SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO DELIVER AN UCAAS OFFER THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO
ENTERPRISES (20-5000 USERS)
