Download - OpenTouch: the Unified Communication Solution of Choice

COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

OpenTouch: the Unified Communication Solution of Choice

Dr. Jack Jachner Alcatel-Lucent

Enterprise Connect March 2013

2


WHO ARE YOU TRYING TO REACH?

Desktop

Dedicated video

endpoint

Mobile

Phone

Tablet

Fixed Phone

3


REACH THE CONTACT

ALLOW THEM TO CHOOSE THE DEVICE

ESCALATE TO THE MOST EFFICIENT MEDIA

…OFFERING CONVERSATION FLEXIBILITY

4


USER FOCUSED EXPERIENCE

Any Phone

Desktop

Tablet

Mobile Phone

Video endpoint

5 different device

types for business users

One Communications

Environment

To REACH the person I want

To USE the device that suits me best To COMBINE most appropriate media

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CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION

USER CENTRIC NOT DEVICE CENTRIC DEVICE CHOICE

TECHNOLOGY

SESSION CONTINUITY

1 2

TRANSPARENT

SESSION SHIFT

ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE

INDIVIDUAL ROUTING

USAGE

6


4068

Gb

4008

4019 4029 4039

4018 4028

Gb

4038

Gb

400 500/500ex 8232 8118 8128

8082

MyIC Phone

8002

8012

CHOICE of COMPLETE DESKTOP FAMILY

IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT

IP

DIGITAL

DECT WIFI

APPLICATION / SIP

ANALOG

BYOD SOFTPHONE

7


OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE

VISUALLY ELEGANT ONE-TOUCH CONTROL

COMMUNICATIONS WALL

THE STAGE

FAVORITES • Past conversations (voice/video/IM) • missed ones (including voice mail) • Active conversations • Scheduled conferences

•where you start to converse with and collaborate…

• Quick access to your preferred contacts, including presence

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CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS

EASY ESCALATION ACCESS & PERFORMANCE FOR ALL EMPLOYEES NATIVE

MULTI-PARTY AND MULTI-DEVICE

SESSION CONTINUITY ADDING MEDIA

ON THE MOVE

AT THE OFFICE

FROM HOME

MEETING ROOM

SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK

IN 1 CLICK

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A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS

User Centric Multi-device Smart Deskphone

Business Legacy & IP Telephony

Unified Comms &

Collaboration

Mobility

Conferencing Visual

Collaboration

Contact Center

Unified Management

OpenTouch

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OPENTOUCH INNOVATION MULTIPLE INTEGRATED SERVICES SOFTWARE BASED HYBRID CONNECTIVITY – IP/TDM HYBRID DEPLOYMENT – CLOUD>CPE

….THE SOLUTION REMAINS CONSISTENT

COLLABORATIVE CONVERSATIONS OpenTouchTM INNOVATION

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A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD

SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO DELIVER AN UCAAS OFFER THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO

ENTERPRISES (20-5000 USERS)