1. Craig Walker / Xavier Martin April 2011 OpenTouch Communications SuiteOverview and 2011 offering Webinar

2. The world of conversations Between machines Betweenpeople & machines Between people 3. My world

Mysmart device

Video

Social interactions

On demand app stores

The Enterprise

EnterpriseDevice

Voice

Mostly one-to-one

Limited applications

4. it needs to be about. conversations! Email IT-driven video Phone calls Documentsharing Collaboration Today is Mostly About 5. Conversations in the Enterprise Multi-Party Conversations Multi-Device Conversations Multi-Media Conversations Social Imperative Device Proliferation Video Explosion COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE.ALL RIGHTS RESERVED. 6. The OpenTouch Conversation Experience Intuitive User-centric Immersive Multi-Party Multi-Device Multi-Media COPYRIGHT 2011 ALCATEL-LUCENT ENTERPRISE.ALL RIGHTS RESERVED. 7. OpenTouch Overview 8. Multi-Party, Multi-Media, Multi-device Communication applications Business applications Customer ServiceApplications User Conversation Manager (User Session Services) Customer Conversation Manager OXE Other PBXs Federation Services SIP ServerMedia Server Devices & clients Conversation layer OpenTouch TMConverged architecture laptops SIP phones smartphones video end-points smartdeskphone tablets 9. OpenTouch summary 10. OpenTouch Capabilities 11. Conversations with OpenTouch TM IM & Presence Audio & Web Conferencing Mobility Enterprise Video Messaging Smart Desk Phone 12.

• Native in OpenTouch Simultaneous on all devices

• and leveraging Text / Group / Persistent chat Enterprise Directory Archiving SIP/SIMPLENative rich presence

• Embedded management & security

Enterprise IM & presence 13. Audio & Web Conferencing

• Native in OpenTouchConferencing paradigm easy ad-hoc multi-party Interactive whiteboard

• New GUI, native video escalation

• . and leveraging

• Presentation delivery Desktop, application and file sharing Audio conf with active speaker Chat, polling, recording, history Integration with calendars, email

14. Mobility

• Native in OpenTouch Rapid session shiftMy IC on tablet PCs Simultaneous session display8770 for service set up

• and leveraging

• 5 main OS Supported Call log, unified directory access Presence,Visual mail box,IMPrivate or business mode Call routing selection from mobile

15.

• Native video switching

• HD standard - H264

• Full integration in My IC

• Escalate to video from any session

• (IM, voice, mobile, web exchange)

• Integration with room andtele-presence systems

New Enterprise video 16.

• • SMS and SMTP notification(simplified unified messaging)

• • Encryption of VM disk partition

• • and leveraging

• • Voice Mail, Fax Mail, Unified Messaging

• • Storage: Local, eMail, SAN

• • TUI and Text to speech

• • (20+ languages)

• • Multi Time Zone, Multi PBX

• • Openness (VPIM, IMAP, web services)

• • Integration with leading email vendors

• • Visual voice mail on any terminal

Enterprise Messaging 17. Smart phone interface (7 touch screen, haptic feedback) Deskphone reliability HD voice Easy customization Rapid session shift Directory, calendar, presence, IM multi-media executive services Video capable Priced as current high end phones MyIC Phone - the Smart Deskphone 18. My IC Phone developer portal1000+ developers

Early Developments:

• Healthcare HospitalitySMS Building automation

• Social Network IntegrationFacebook

• Chinese TwitterLanguage customization

DataReal 19. Create 1 user = 150 parameters Before: Management silos Complex software release roll-out Traditional past time performance Unified Management Create 1 user = 15 parameters Simplified software roll-out Real time server/network performance After: Unified management Move budget from support to transformation 20. OpenTouch Packages & Roadmap 21. 2011 OpenTouch TMPackages SIP Cisco Avaya OXE OXE OXE OXE OpenTouch Business Edition To1,500 users 3000 devices Full native multimedia Embedded video switching Next Generation for BiCS Single Server OpenTouch Hosted Edition To500 users 1,000 devices Same functionalities as Business Edition Blade Technology Multi-instance management capabilities OpenTouch Multimedia Services To1,500 users 3,000 devices Same functionalities as Business Edition Software-based solution Evolve OXE to multimedia capabilities OpenTouch FederationServices Smooth Evolution towards SIP-based ServicesUnified Trunks Unified numbering planMulti-Vendor Support Q211 Q211 Q211 Q411 22. Mid-Sized Enterprise customer base OXE or BiCS Customers Management applications Unified Communication apps OmniPCX Enterprise OXE Media Gateways OXE Management SIP Services Media Services Unified Management Unified User Applications OmniPCX Enterprise OXE Media Gateways SIP Services Media Services User Session Manager OpenTouch Business Edition 23. Large / Complex OXE Multi-Media Services OXE Network UC Applications Management applications Unified Communication apps SIP Services Media Services OmniPCX Enterprise OXE Media Gateways OXE Management Unified Management Unified User Applications SIP Services Media Services User Session Manager OmniPCX Enterprise OXE Media Gateways OpenTouch Multi-Media Services OXE Network 24. OpenTouch Transformation OXE Connected Users Shared UC User applications Unified Management Unified Management Unified User Applications OmniPCX Enterprise OXE MGWs SIP Services Media Services User Session Manager OpenTouch OpenTouch Multimedia Users

As OXE user Plus Additional Capabilities

• My IC smart desktop phone

• Multi-device flexibility

• Rapid session shift between

• Virtual Assistant

• Multimedia Delegation

Retain OXE system capabilities

25. Simplifiedtransformation to OpenTouch

Reuse existing investment (Software licenses,hardware)

Automated transformation

• - TDM to IP(IP for free), centralization

• - TDM or IP to OpenTouch (license converter)

• - Keeping end user data

OpenTouch IP TDMIP for free Centralization Licenseconverter 26. OpenTouch moving forward2012 2011 ApplicationEnhancements Universal Client / GUI Immersive Video introduction Mobile Device Ecosystem Social Network integration Fully Virtualized OXE BiCS 27. Why OpenTouch 28. OpenTouch : A new user experience Multi-party, social engagement on-demand multimedia the smartphone experience across devices Social Mobile Video Enabling conversations for a Dynamic Employee Engagement 29. OpenTouch :Deliveringvalue Deployment, devices and applications Costs, deployment and permissions Software model, open APIs and SDKs Choice Evolution Control Enabling business services across & beyond the company 30.

User centric vs. device centric

SIP at the core

Same solution runs on premises, hosted or hybrid

Converged User & Services management

Integrated Video

OXE investment protection

Cost effective solution for the mid-market

Why OpenTouch 31. 32. http://twitter.com/ALUEnterprise http://www.facebook.com/ALUEnterprise http://www.youtube.com/user/AlcatelLucentCorp