MENTOR Instructional Design

1 | P a g e - MENTOR instructional design – September 2010

Mentor FZ LLC is a research based diverse

consulting firm serving

the globe with all aspects of people and

organization

development. Mentor FZ LLC has worked

with people in public

and private companies,

governments and

international

organizations to help develop performance

build people capacities and optimize the

organizational

dynamics. Mentor FZ LLC works through

offering training, human

resource management, organizational design,

corporate strategies,

compensation schemes, monitoring & evaluation

and impact assessment

studies.

Mentor FZ LLC head

office is located in the Dubai Knowledge

Village a universal

unique hub for management consulting

firms. Mentor FZ LLC

operations cover wide geographical areas

around the world.

Mentor FZ LLC has

carefully built a large

pool of subject matter experts and senior

consultants in vast

specialties such as:

leadership, strategy,

management, quality

assurance and control, project management,

content development,

education, economic & social development.

Mentor FZ LLC experts

are of various universal backgrounds with

profound deep

understanding of business dynamics and

cross cultural work

environment and have experienced strategic

corporate level

positions.

Mentor FZ –LLC

Dubai Knowledge Village,

Block 9, Business Center,

office 49, Dubai, UAE

Tel: +97143644583

Fax: +97144423789 www.MentorMiddleEast.com

Instructional Design Driving People & Organizational Development through

excellence in learning & growth solutions delivery

MENTOR approach for designing, developing

and delivering training programs

Prepared by Mentor FZ LLC Dubai, UAE – September 2010





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


MENTOR Instructional Design Abilities

One basic reason behind our great confidence in our team ability to deliver a top quality product to the client organization is simply because developing training material from scratch is something we do every time we train. Mentor doesn’t use “over the shelf” training material or readymade training package in its training programs. With every project Mentor handles, our team redesign the material that fits the client’s needs, as the below process:

We have drafted, edited, and developed more than 40 different course modules in French, English and Arabic languages. The language we use is very simple and straight forward, so it can cater for people who speak English as a second language, who form more than 80% of our trainees. Clients have used Mentor service to prepare Training Workbooks Induction Booklets, Instruction Manuals, and Illustrated Presentations. Mentor use a simple and easy to read format, with brief ideas presented to help the reader grasp the concept and then place an activity that will help to understand how the concept is applied in workplace.

•Understanding the Client Environment

•Identifying the development need

Assess

•Transforming needs into training objectives

•Designing the learning course

Design •Writing the course material

•Assigning the suitable application activities

Develop





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Approach and Work Methodology

To ensure that our clients will get the best quality in a cost effective manner, Mentor

will propose a very carefully design approach and work methodology to be able to optimize the project outcome in the best possible way.

Mentor will keep the following ruling principals throughout the project phases:

Using of the latest international best practices in Management

Utilizing the best references and recent research literature

Customizing the management concepts and practice into the our client business sector

context and nature of work

Stating Simple, Short, Direct to the point concepts

Linking each concept to the workplace practice through applications, exercises and

reflection activities The following coming pages will present an example to focus on Mentor approach and work methodology for each of the work process stages as follows:

Note: each client will have a unique case and approach Attached also:

Some sample outline for some required modules

A sample content page

A sample exercise

Measure

Develop

Draft

Design Workbook Outline

Managing yourself

Related Activities

Workplace assignment

Managing your work

Related Activities

Action Plan

Mangaging your team

Related Activities

ROI -measure

Tool





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Design Phase - Approach and Work Methodology Mentor training programs development experience spans a broad range of industries and subject areas, from custom-developed Leadership & Management Skills learning to highly specialize technical learning. Since its foundation, Mentor has developed tenth of self – study content, web-based learning content; instructor-led learning content; and virtual classroom/virtual presentation content. In order to deliver action / results directed learning, Mentor had set up four critical design principles to guide its process:

Accordingly our Subject Matter Experts together with the Instructional Design team will work through these sequential steps to produce the training manual skeleton:

Identifying of Learning Objectives and Performance

Outcome

Optimizing the Content so it will lead to the learner

desired job skills building

Using different learning approach to make sure of

simplicity and suitability to all learning styles

Understanding the importance of each concept in

relation to its application to the workplace

Action Results Directed learning

Understanding the business

drivers

Identifying the Learining

Objectives

Developing the Concepts'

Learning Map

Setting the Instructional Strategies &

Delivery methods





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Drafting Phase - Approach and Work Methodology

After the generation of a well designed outline that will detail the whole learning content in a clear path way and will build the concepts and skills in an Andragogy based approach, our content development team will start the process of drafting the content related to each concept based on the following module:

Standard Easy English Language for non-native speaker to

understand without effort

Presenting Information in clear way, minimize long sentences;

using bullets points, tables, sticky notes, idea clouds to present information rather than long paragraphs

Breaking each topic into chapters/lessons, and breaking each

lesson into smaller units to make it easy for the learner to grasp ideas and track his progress

Building complex concepts from simpler ones

Using illustrations and simple charts to present idea graphically

Generating of summery lists and quick reference guides

Content Drafting

Standard Easy English

Presenting Clearly

Concepts Breaking

Down

Simple to Complex

Using Illustrations

Summeries for Quick Reference





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Developing Phase - Approach and Work Methodology

After the presentation of each concept, a learning activity will follow. The learning activities are the most vital part of the training workbook, as it will make it interactive and make the learning goes from KNOWING to APPLYING. Developing learning activities will require the most expertise in adult education and professional training. These activities should be suitable to the concept; build the related skills; easy to perform and linked to workplace practice

Each concept / skills will require a different type of activity to be linked to it. The workbook will try to follow each particular management concept with the right activity that will go best with it. Samples of different activities:

ExercisesReflective Review

Keeping Logs

Workplace Action

Case Study Checklists QuizOpen Ended Question





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Pre-Training Work & Pre-training follow up

In 2004, Dr. Bret Peterson from Columbia University, USA did a research work based on

a survey about the different factors Contribution to Learning Effectiveness; the results

were amazing as the research showed that the learning event only contribute 24% of the

whole learning effectiveness. Following up the learners after the training together with

the pre-work will contribute to the rest.

Training Assessment & Learning Outcome Evaluation

Measuring the ROE (Return on Expectations) and ROI (Return on Investments) of

training and learning events is always the big question that keep popping up every time a

department head wants to train his/her people or when the Head of learning want to

discuss their budget with the finance people. This often drive managers who see the value

of people development in organization to seek ways to focus training and reinforcement

efforts on the agreed bottom line expectations of business partners, with the goal of

delivering the key outcomes and results they expect. Borrowing the Kirkpatrick 4 levels,

will give us a better insight to evaluate how the investment in learning can be assessed:

Pre-Work26%

Learning Event24%

Follow-up50%

Learning Effectiveness

Leve

l 1:

Re

acti

on To what degree

participants react favorably to the learning event

Leve

l 2:

Lear

nin

g To what degree participants acquire the intended knowledge, skills, and attitudes based on their participation in the learning event Le

vel 3

: B

ehav

ior To what degree

participants apply what they learned during training when they are back on the job

Leve

l 4:

Res

ult

s To what degree targeted outcomes occur, as a result of the learning event(s) and subsequent reinforcement





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Design Example of standard Leadership & Management modules

A Sample module design:

Managing Yourself

•Emotional Intelligence

•Self Management

•Self Awareness

Managing Your Work

•Personal Objective Setting And Performance Tools

•Planning And Organizing Skills

•Time & Energy Management

Managing Your Team Interactions

•Team Communications

•Peer To Peer Feedback

•Trust Building

•Teamwork, Team Roles

•Conflict Management





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Module Overview

Today business environment is ever demanding. Whatever your Management role, the skills and abilities to reach business goals and bring others with us are more and more crucial for success. Emotional Intelligence is a set of capabilities that distinguish outstanding people. Every person has the capability to increase their self-awareness and therefore their effectiveness when working with others. This learning module provides an introduction to emotional intelligence for anyone in a management or leadership role. It will provide you with fascinating insights into how you are being with your colleagues. It will provide you with new impetus for change and a time to take stock of your leadership skills and abilities.

Module Focus

Managing Yourself

Self-Awareness

Setting Goals

Power of Purpose

Empathy –Knowing you

Intuition – Magical feelings

Integrity: you can’t fake it

Emotional Management What is emotional intelligence?

IQ versus EQ

Business case evidence

Models of emotional intelligence

Underpinning concept of Ei World's approach to emotional intelligence

Emotionally Intelligent Leadership

What is the evidence?

What is emotionally intelligent leadership? Successful relationships

Using TRUST to audit existing relationships

Stakeholder status Knowing Emotions

The main emotions and the impact on management

Emotions in change or transition

How to support yourself and others through Change

Having more of the emotions that will help in Managing

Stress Management

The impact of emotions on day-to-day stress management

Heart, mind and body connection

Identifying and understanding hot buttons Core Commitments

Stands and Charters

Clarity and Focus Emotional Intelligence in Action back at work

Creating a project for improvement

Definition

Emotional Intelligence is an assortment of non cognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures.

Return on Investment

By the end of this module, participants will be able to: • State the role of Emotional Intelligence in their effectiveness as Leaders. • List the business case for Emotional Intelligence as well as their own reasons for seeking improvement in their management ability. • Conduct an audit of their current work relationships leading to priorities for improvement. • Assess their own current levels of emotional intelligence. • Take careful stock of where they are in relation to their hopes, dreams and aspirations and conduct a whole life check on the extent to which their current situation is satisfactory. • Achieve greater work/life balance through a focus on identifying, understanding, using and managing emotions. • Plan a work-based project to continue to work on their emotional intelligence after the course.

Emotional Intelligence

A Learning Module Outline





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governments and

international



organizational







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Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Module Overview

The philosophy of Self-Management guidance help people in organizations to become even more effective self-managers of their careers, family, health, personal and professional relationships. This program based on much research and discussions helps managers recognize the self-managing strategies behind their best achievements and offers them practical methods that help them to use these strategies more frequently. This program will maximize the productivity and overall effectiveness of the leaders of your organization.

Module Focus

Becoming your Best Self • Identify and leverage your strengths • Get Best Self feedback • Enable your people and organization

Keep Organized

Plan your time

Manage your things

Make best of your relations Getting High Results

Increasing your Performance

Focusing on results

Increasing your accountability and responsibility level

Keeping your commitments Keep your morals high

Enhancing your self confidence

Motivating yourself

Trigger your high motivators for more performance

Understanding your optimum culture Take the best out of Technology

The middle way

Using your PC

Choose your tools

The best of the net Personal development

Improving self-awareness

Improving self-knowledge

Building or renewing identity

Developing strengths or talents

Identifying or improving potential

Building employability or human capital

Enhancing lifestyle or the quality of life

Realizing dreams

Fulfilling aspirations

Definition

Self-management refers to methods, skills, and strategies by which individuals can effectively direct their own activities toward the achievement of objectives, and includes goal setting, planning, scheduling, task tracking, self-evaluation, self-intervention, self-development, etc.


By the end of this module, participants will be able to:

Develop a day-to-day system for self management

Avoid slumps

Learn techniques for the maintenance and development of self confidence

Learn to make and keep self-commitments

Develop a psychological time management system

Learn how to make decisions and build habits

Learn to self coach

Maximize the return on investment (ROI) of commitment/energy

Enhance personal and professional well being

Self Management






organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Module Overview

If management is the art of getting the right things done, time management is perhaps the single most critical management skill. This program helps you learn how to prioritize your tasks – what to concentrate on, and for how long, as well as what to set aside. This practical program is for those who want to take more control of their workloads by organizing tasks, people, and themselves more effectively.

Module Focus

The Purpose of Managing Your Time • What is time management? • Phases of time management

Understanding How You Spend Your Time

• Where does your time go? • Finding the patterns

Goals as Guideposts

• Attempting too much Scheduling Your Time

• Why do I need to schedule my time? • Tools for scheduling • Breaking goals into manageable tasks • Creating your schedule • Working with "to-do" lists

Controlling Time Wasters

• What is a time waster? • How to handle interruptions • How to handle unexpected visitors • Manage your phone \ • How to deal with paperwork • Fight procrastination • How to handle meetings • Make travel time productive

Putting Your Schedule into Action

• Implement your schedule • Monitor and evaluate your schedule

Managing Others and Meetings

• Managing people managers, colleagues, team members and customers

• Getting more things done through assertive behavior

• Making the most of meetings as participant or chairperson

Effective Delegation

• The rules of effective delegation • Using delegation as a means of

coordinating the workload of your team/department

Definition

Time management refers to a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide scope of activities, and these include planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing. Initially time management referred to just business or work activities, but eventually the term broadened to include personal activities also. A time management system is a designed combination of processes, tools and techniques.


By the end of this module, participants will be able to:

Recognize the value of effective time management to yourself, your team, and your organization

Clarify your own and your team's objectives, key areas of responsibility and priorities

Identify and overcome the primary causes of poor time management for yourself and your team

Identify time wasters and personal preferences that affect performance in the workplace

Prioritize your tasks and cope more effectively with day-to-day demands and pressures

Learn to plan ahead and use your time more effectively to increase personal and team productivity

Release more time to manage and delegate tasks effectively

Become more assertive and disciplined, achieving greater control through improved personal organization, resulting in a healthier, more productive lifestyle both at work and beyond.

Time & Energy Management






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governments and

international



organizational







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Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Module Overview

Teams have a vast capacity to drive an organization beyond its boundaries. When managed well, teams stimulate creativity and innovation, make an organization more adaptive to market forces, and tap into a firm’s intellectual resources to drive breakthrough results. This program approaches team building at the strategic level. Participants evaluate not only the structure and management of high-performance teams, but also whether it is appropriate to use teams or individuals to most effectively accomplish a given goal. Participants also explore team dynamics from the perspectives of both team leaders and team members in order to build a deeper understanding of the implications of management decisions.

Module Focus

Forces Contributing to the Increasing Significance of Teams

• The setting: an era of rapidly accelerating change

• The customer revolution: power shift from seller to buyer

• How teams contribute to effective change Building a High-Performance Team

• Focus on three critical dimensions: interdependence, subordination, and central focus

• Address the issues that determine team performance: the characteristics of high-performance teams

• Assess team progress/performance: team diagnostic

Overcoming Obstacles to Team Performance and Success

• Facilitate team maturation or development • Identify roles and significant processes • Establish explicit team norms and

expectations • Foster a collaborative team climate and

trusting relationships • Exercise influence and communication skills

in pursuit of team goals Understanding Motivation and Behavior

• A comprehensive model of performance • The power of assumptions and expectations • Recognizing individual needs and

differences • Identify and deploy team member strengths • Enhance the rewards of team membership

Enhancing Problem Solving and Decision Making

• Systemic barriers to effective change in organizations

• Key elements of problem solving and decision making

• Principle barriers to effective problem solving and decision making

Definition

Team building refers to a wide range of activities, usually in a business context, for improving team performance. Team building is pursued via a variety of practices, and can range from simple bonding exercises to complex simulations and multi-day team building retreats designed to develop a team (including group assessment and group-dynamic games), usually falling somewhere in between. It generally sits within the theory and practice of organizational development, but can also be applied to sports teams, school groups, and other contexts. Team building is not to be confused with "team recreation" that consists of activities for teams that are strictly recreational


By the end of this module, participants will be able to: • Strategies for building high-performing teams

and eliminating obstacles to effective teamwork

• Tools to define and communicate manager and team member roles

• Methodologies to manage the complexities of group dynamics, including decision making, power, and conflict

• Team development strategies to improve team productivity

• Learn practical skills for leading, facilitating, and participating in effective teams.

Developing and Sustaining High Performance Teams






organization




governments and

international



organizational







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Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


2. Identify your weakness as the

first step to rectifying them.

1. Do things the easy way –

play to your strengths

Sample Content Page Format: Building Key Attributes from the Self Awareness Module under the

section of Developing your Potential

BUILDING KEY ATTRIBUTES Human beings have many talents that can be turned into engines of success. Yet the best performance requires mare than mere talent: it involves developing a number of important personal strengths, including determination, vision and confidence.

ASSESSING YOURSELF

You know what comes easily to you, and these strengths can be developed fairly rapidly. Yet your natural powers may not be enough. To reach your full potential, you need to develop all the key attributes. For example, a lack of confidence is a general barrier to advancing in business management. If you are someone who is feeling of low self-esteem, or you lack the courage of your convictions, you will have to work hard to maximize your self-confidence. Begin yourself development by looking objectively at your abilities and where they most need to be improved.

EVALUATING YOUR KEY ATTRIBUTES ATTRIBUTE HOW TO ASSESS YOURSELF

AMBITION Have you written down high and stretching targets and planned how you are going to achieve them?

VISION Have you formed a clear idea of where you want to be and what you want to be doing in five years’ time?

CONFIDENCE Do you feel able to do anything that is needed now, do it well, and master new abilities and tasks as required?

ABILITY TO

TAKE RISKS Do you believe in your own ability to judge a risk as worth taking and to take our chances effectively?

DRIVE AND

ENERGY Can you bring full mental powers to bear on an issue, to decide on the right action, and see it through?

COMPETITIVE

SPIRIT Are you never satisfied until you have clearly won all the prizes against the best competition around!

SELF-CRITICISM Are you a restless perfectionist who constantly seeks to improve and to get others to do the same?

LEADERSHIP Can you mobilize others to achieve group ambitions, as well as develop other leaders and bring them forward?





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Sample Exercises: from the Personal Objective Setting and Performance Tools module

Multiple Choice Questions (Setting Goals) Question 1: In terms of importance, goals generally fall into one of three categories: critical, solutions-oriented, or nice to have. What is a key difference between a critical goal and a solutions-oriented goal?

A critical goal must be accomplished in order for your unit to continue to run successfully. A

solutions-oriented goal may not be essential but it creates a more desirable long-term business situation.

A critical goal is a short-term goal that has emerged unexpectedly and overrides other

activities; a solutions-oriented goal is the goal created to resolve the issues raised by the critical goal.

A critical goal is a short-term goal that reflects the organization’s mission and strategy; a

solutions-oriented goal is a long-term goal originating from and designed to improve your business unit.

Please check p. 150 for the answer key

Exercise (Goals Development Chart)

Goals Development Chart

Use the following chart to identify goals in different work areas. After you have identified the goals and expected outcomes, assign a priority to them.

Role

Goal

Expected Outcome

Priority

(A, B, C)

Supervisor Complete all performance evaluations with time frame set by Human Resources.

Direct reports satisfied that performance evaluation is a priority. Feedback available in a timely manner.

No work pending to HR.

A

Checklist (Goals Success Factors)

Goals Success Factors Checklist

Complete this checklist for each of your direct reports: Checklist Question Yes No

1. Do you have agreement on specific and realistic goals?

2. Have you established checkpoints for input?

3. Are you tolerant of mistakes?

4. Does your direct report have adequate resources to do the job?

5. Does your direct report have appropriate skills and knowledge?

6. Does your direct report understand the role of his or her tasks within the context of the team's goals?

7. Do you have a plan for recognizing success?

If you answer “yes” to all of the questions, it is likely that your direct report is headed toward success in accomplishing his or her goals.





organization




governments and

international



organizational







studies.

Mentor FZ LLC head


Village a universal




around the world.

Mentor FZ LLC has



consultants in vast



management, quality






profound deep


cross cultural work


corporate level

positions.

Mentor FZ –LLC




Tel: +97143644583


Sample text for the Communication Skills Module

COMMUNICATING CLEARLY

INTRODUCTION

The art of getting your message across effectively is a vital part of being a successful manager.

Whether you want to make presentations with confidence or to negotiate with ease, this section of

the book will help you to improve your communication skills. From understanding body language

to writing reports and proposals-all the key aspects of business communication are clearly

explained. Also included is practical advice on using public relations, advertising, information

technology and media techniques, while 101concice tips scattered throughout give you further

vital information. Finally, a self-assessment exercise allows you to evaluate how good you are at

communicating. As you begin to communicate more effectively, this section will help you to

consolidate and build on your new skills.

LEARNING THE BASICS

Everybody communicates in one way or another, but few managers deliver their messages as well

as they can. Learn some basic rules to help you get your message across clearly.

WORKING TOWARDS BETTER COMMUNICATION

Good communication is the lifeblood of organizations. It takes many forms, such as speaking,

writing, and listening, though its purpose is always to convey a message to recipients. Use it to

handle information and improve relationships.

1. Encourage your company to improve all type of communications. 2. Note that good communicators make much better managers.

Being effective

Effective communication (and therefore effective business) hinges on people understanding your

meaning, and replying in terms that move the exchange forward-preferable in the direction you

would like it to go. Communicating is always a two-way process. In management, you

communicate to get things done, pass on and obtain information, reach decisions, achieve joint

understanding, and develop relationships.

Recognizing Barriers

There are always at least two parties involved in any communication, each of whom may have

different wants, needs, and attitudes. These wants and needs can present barriers if they conflict

with those of the other party, and such barriers may stop you conveying and receiving the right

message. Any communication must overcome such barriers if it is to be successful, and the first

step is to recognize that they exist.

Communicating positively:

Breaking down barriers is one of the first steps towards good communication. Maintaining eye

contact, listening to what the other person is saying, and mirroring body language all help you to

communicate successfully.

MENTOR Instructional Design

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