Internal communications for a digital age
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Transcript of Internal communications for a digital age
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Educating employees to embrace the digital age Emily Gibbs, FT Corporate Communications Manager
April 2013@emilyjg
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Themes for today
The journey of digital and social
Building communities and keeping staff up to date
Digital tools, channels, challenges and opportunities
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The FT turns 125
1888 2013
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FT: a digital transformation
• More digital subscribers than global print
circulation
• 2007: first to charge for content online
• 2011: HTML5 web app, 3.8m users
• Mobile drives third of traffic, 15% of subs,
12% of digital ad revenue
• Social media audience: >5m, fastest
growing traffic source to FT.com (35%
increase in 2012)
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The rise and rise of social
2012 growth: 2.1m to over 5.2m
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Meet the Communications Team
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A digital framework
What does it mean to be digital?
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Internal communications: making it digital
General Digital
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Neo: a social intranet
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Corporate Google
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Increasing use of video
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Digital Learning Week 2012
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DLW: speakers and schedule
500+ staff attended 40 events in seven FT offices over three days, with presentations from:
• Social media• Data analytics• Digital in the media industry• Digital advertising • Mobile
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DLW: what did you think?
A chance to see the impact of digital on the other teams in the building and get to see their take on developments and how it affects them.
DLW has definitely made me think about some
alternative ways to raise the profile of the brand with new clients..
It was a great way to make FT staff feel part of a united cause and I'm sure it will prove to be a
catalyst for future collaboration.
It was very helpful to learn more about FT's vision, success and challenges. I will be hoping to use the enthusiasm, motivation and curiosity clearly
present in the London office to facilitate progressive thinking around innovation, delivery and product development in B2B.
Great to connect with people from various companies to better understand how we can
integrate social media.
A fantastic way of
connecting the digital divide.
Great innovations can originate from the simplest of things.
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DLW: measurable results
• 73%: expanded personal knowledge of digital
• 71%: motivated to find out more
• 67% applying learning to their job
• 58% have shared content
• 85% rated the quality of discussion very highly
• 86% rated the relevance of sessions very highly
• 11% increase in intranet hits
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Keeping up momentum: lunch and learns
Online advertising: whats next?Digital design on FT.com and mobile
Social media at the FT
Business of digital content
Personalisation of FT.comChanging landscape and editorial
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Social media: systems and tools
80-90% Twitter
Radian6Socialflow
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To recap…
Social intranet
Better use of video
Engage through social media
Supporting social & digital
Ongoing digital training
Corporate Google and resourcesFace to face
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A message from @r_g (Rob Grimshaw)
“Sitting across our 2013 objectives are two important themes:
The first is simplification.
The second is community.”
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Thanks…any questions?