Internal communications with SnapComms

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Transcript of Internal communications with SnapComms

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SnapCommsOver 1.3 million usersOver 450+ customers in 48+ countriesUsed by Fortune 50 companiesEnterprise platform, global usagePremium service and support

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Existing engagement channels offer limited appeal to employees.

Lowest readership rate of need to know content was measured at 93% with SnapComms, compared to 22% for email.

Thanks to the use of Snap Communication tools, we have increased use of our intranet by more than 40% in the first year. - Communications Director, Highly Established Technology Institute

SnapComms has increased our Intranet traffic by 500% VP of Corporate Communications, top 3 US Grocery Chain

Lowest Readership.. Case Study = https://www.snapcomms.com/case-studies/internal-communication-strategy-example

Overall Satisfaction with the SnapComms tools: (https://www.snapcomms.com/case-studies/internal-communication-strategy-example) IQ Direct (Magazine) 95%IQ Quiz 90%IQ Now (Scrolling ticker) 86%Outage Notification (Desktop Alert) 86%Message History Window 83%

Thanks to the use of.. case study = http://www.snapcomms.com/hs-fs/hub/492690/file-2553042502-pdf/docs/WINTEC-Case-Study-Internal-Communications-in-an-Academic-Environment.pdf?t=1436934224559 3

PositioningSnapComms for:Urgent messagesImportant messagesWhere guaranteed readership is importantWhere readership reporting and acknowledgement is important

SnapComms helps organizations "Get Employee Attention" for important messages and to help organizations measure that attention.SnapCommsCollaboration tools, e.g. Slack, Yammer

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Delivery mechanism for any content typeValidation Message supported by Nurture Messages

Desktop Alerts Video AlertsTickerScreensaver

Staff Quiz Staff SurveyRSVP InvitesDesktop Wallpaper

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How does it work?

SnapComms Servers

Content ManagerAdministrator (Sender)

SnapComms Client

SnapComms Client

A Microsoft Installation File (msi) is installed on all employee computers. This acts as the Receiver.OROn-premise Server

Your content is delivered to local software clients from central servers which can either be hosted on SnapComms data center in Toronto or locally hosted (in-house within your organizations environment).

Snap Servers responsible for the creation, targeting and distribution of content out to the Snap Client. The Snap Servers consist of a SQL Server and Within an organization, authorized people, known asAdministrators, have access to the Snap Servers via the Content Manager interface in order to create, target and publish content out to the Snap Clients.

Snap Client software that is installed locally on users PCs, initiates regular communications with the Snap Servers and downloads and manages the display of content onto the users computer screen.

SQL Server relational database management system used for storing and retrieving data.

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Key Product AttributesDifferent visual channelsTargeted communicationsRecurrence and escalation Delivery to mobile devicesScheduled messagingCampaign tool with compliance validation

Detailed reportingMultiple delegated adminsLeadership CommunicationCloud or on-premiseSimple to deploy SMS, digital signage, email add-onsComprehensive Knowledge Base

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SnapCommsHelping ImproveInternal Communication

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Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.

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Reach Remote Staff and Staff not on the network

No Need for emailReach Remote staff via mobile Communication

Further Information

Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.

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Improve Attendance & Reinforce TrainingQuiz tool to reinforce trainingRSVP Alerts to encourage attendanceFurther Information

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Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.Drive and measure traffic to the intranet.

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Drive and measure traffic to the intranet.Tickers and Alerts to communicate new intranet content

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Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.Drive and measure traffic to the intranet.Measuring communication effectiveness.The ability to gather real time employee feedback.

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Measure Readership of Messages and see real time employee feedback

Live Quiz and Survey ResultsReal time Employee Feedback.Further Information

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Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.Drive and measure traffic to the intranet.Measuring communication effectiveness. The ability to gather real time employee feedback. Existing engagement channels offer limited appeal to employees.

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Existing engagement channels offer limited appeal to employees.

Lowest readership rate of need to know content was measured at 93% with SnapComms, compared to 22% for email.

Thanks to the use of Snap Communication tools, we have increased use of our intranet by more than 40% in the first year. - Communications Director, Highly Established Technology Institute

SnapComms has increased our Intranet traffic by 500% VP of Corporate Communications, top 3 US Grocery Chain

Lowest Readership.. Case Study = https://www.snapcomms.com/case-studies/internal-communication-strategy-example

Overall Satisfaction with the SnapComms tools: (https://www.snapcomms.com/case-studies/internal-communication-strategy-example) IQ Direct (Magazine) 95%IQ Quiz 90%IQ Now (Scrolling ticker) 86%Outage Notification (Desktop Alert) 86%Message History Window 83%

Thanks to the use of.. case study = http://www.snapcomms.com/hs-fs/hub/492690/file-2553042502-pdf/docs/WINTEC-Case-Study-Internal-Communications-in-an-Academic-Environment.pdf?t=1436934224559 18

Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.Drive and measure traffic to the intranet.Measuring communication effectiveness. The ability to gather real time employee feedback. Existing engagement channels offer limited appeal to employees. Achieving high attendance of Town Hall meetings and readership of executive communication.Ability to communicate company wide scheduled and adhoc events.

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Achieving High Attendance of meetings and company eventsCreate a campaign for an upcoming event

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Typical pain points for Internal Communications ManagerWhat else?Communicating with all employees.Attendance and reinforcement of training sessions.Drive and measure traffic to the intranet.Measuring communication effectiveness. The ability to gather real time employee feedback. Existing engagement channels offer limited appeal to employees. Achieving high attendance of Town Hall meetings and readership of executive communication. Ability to communicate company wide scheduled and adhoc events. Achieving high readership of all corporate messages (Non IC).

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Ensured ReadershipTargeted/Direct Communication MethodContent recurrence until read / acknowledged (configurable by message or target audience)Can always reach staff

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Add ons available:Digital signage extensionSend to SMSSend to emailAPI integration & with other systems

Back to Key Product Attribute Page

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Demonstration

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Next stepsEngage wider teamIT discussion and approvalTrial / proof of concept / CustomizationPurchase and deployOn-boardingOn-going training and world class supportWhat is your usual process?

I've received nothing but excellent support from the sales and technical staff at SnapComms.

Product accomplished the tasks it was made to do. Support from SnapComms is exceptional.Leaving this feedback because I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you SnapComms! I appreciate the support I received today! It was a huge help in a tight time frame. I received a call from the Helpdesk today in the morning. Because of 13 hours time difference this was not expected from me. And they had reviewed my questions before they called me and had a solution on their hands

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PricingPricing is available upon request.

Please email us info@snapcomms.com

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Value to other Departments

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Health & Safety ManagerReaching all staff not on the network or working remotely. Fast communication to all staff members at short notice.Ensuring staff are informed of H&S issues in a timely manner.Attendance and reinforcement of training sessions.Encouraging the adoption of new processes and impacting the behaviour of staff around H&S.Ability to measure readership of H&S messages.

Limited Email Access images of newsletter, mobile communication, NOTE discuss how we do not require email to run SnapComms client.

Shared Devices - ______

Reaching mobile staff images of mobile communication. NOTE discuss mobile communication notes

Shift Workers (be more particular about the pain point here)

Multiple Systems ((be more particular about the pain point here)

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Helpdesk ManagerReaching all staff not on the network or working remotely.Reaching all staff when email is unavailable.Fast communication to all staff members at short notice.Proactively communicate planned a