Updating Technology at Midwest Action Cycle

Learning Team BFebruary 22, 2012

AGENDA• Nick – Current Technology Overview

Problem Statement

• Kavon – New Technology Implementation

• Angee – Value Added to Customers

• Greg – Social Contract

• Susana – Global Issues

• Nick - Conclusion

TAKING YOU BACK TO 1998

You Did Not Have aSMARTPHONE

Google Does Not Yet EXIST

High-Def Flat-Screen TV’s Do Not Exist

Kim Kardashian was in High-School

Michael Jordan was Winning Championships

President Clinton was Being Impeached

CURRENT ORDER PROCESS

Orders received and hand-written by phone operators

Proceed to separate employee for

payment processing

Order is typed up by separate data-

processing group

Orders checked against current

inventory. Parts ordered as needed

Order proceeds to warehouse where

parts are pulled for shipping

Orders then proceed to shipping where employees pack &

assign UPS numbers

Invoices filed for future

reference

PROBLEM STATEMENT• Because of the current technology employed at

Midwest Action Cycle, it is the consensus opinion of management that efficiency, effectiveness, and consumer confidence is low. Consumer confidence is important in a free economy. This technology plan will focus on utilizing new technology to streamline business processes, thereby returning consumer perception, efficiency, and increasing profitability.

NEW BUSINESS PROCESSCustomer

Information Systems

Automated order processing that

addresses payments, inventory, parts ordering, and

shipping. Information can be

accessed for customer service purposes. Order

information perpetually stored

for later use. Systems will connect to partners such as

manufacturers, suppliers, and

shipping companies. Enhanced

communication through T-1

Front Office

The ability for accounting software to integrate directly

into financial programs for

reconciliations.

Warehouse

Received parts inputted. Orders

generated automatically

including shipping labels

Management

Data-mining and customer information

readily available to make critical

decisions

Order Taking

Inputted directly into terminals

that account for payment

inventory and shipping.

New Business ProcessE-commerce-Management firmly believes that e-commerce will dominate the mail-order business in the near future

-New technology makes it easier for customers to identify correct parts, which previously was extremely difficult

-E-commerce orders integrate seamlessly into order flow

ADDING VALUE TO PURCHASES• Able to place an online order anytime, anyplace• Online catalog• Retention of customer information• Faster processing times• Able to track in order• No wait-times• Online parts finder• Auto-ship advantage• Secure checkout• Competitive pricing• Marketing notifications of sale pricing

SOCIAL CONTRACT• Agreement implied between customer,

employees and company.• Corporate Ethics and social responsibility under

increased focus by the media.• Company has agreement with customer to

provide the agreed product and service.• Technology, especially the Web, used to

respond to near real-time customer issues.• Support and Technology implications• Employee social contracts to protect the

company’s assets.

GLOBAL IMPACTS• HUMAN

• Connecting different demographics• Efficient Telecommunications• A safe and private virtual world

• ENVIRONMENT• Manufacturing• Energy Saving• Waste Reduction

• NEGATIVE IMPACTS• Electronic instead of human data transfer• Downsizing• Labor/Economy

In Conclusion…Affects of new technology-Faster more accurate order taking-Data available for CRM-Increased employee performanceValue added to customers-Faster service-Lower prices-Better package accuracyImproved Social Contracts-Employees-Customers-PublicAffecting Globalization-E-commerce/World Market

QUESTIONS?

ReferencesBaldauf, A., & Lee, N. (2011). International selling and sales management: sales force research beyond geographic boundaries. Journal Of Personal Selling & Sales Management, 31(3), 211-217.Boonlertvanich, K. (2011). Effect of customer perceived value on satisfaction and customer loyalty in banking service: the moderating effect of main-bank status. International Journal Of Business Research, 11(6), 40-54.Dove, R. (1999). 1999: e-commerce, e-business, e-panic. Retrieved from http://www.parshift.com/Essays/essay059.htmHilsenteger, M. (2009). Automating your business processes for success. EC&M Electrical Construction & Maintenance, 108(8), C36-C38Howard, B. (2009). History of e-commerce. Retrieved from http://sellitontheweb.com/blog/history-of-e-commerce/Innovation excellence. (2011). Retrieved from http://www.innovationexcellence.com/blog/2011-/08/16/25-inspiring-innovation-quotes/

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