3RD PARTY CONFLICT RESOLUTION3RD PARTY CONFLICT RESOLUTION

Conflict Intervention strategies

Rejection alternatives

Best alternative resolutions

Q&A

Negotiation Dialogue Bargain Outcome Litigation

Mediation nonbinding

Arbitration binding

Key QualitiesPrivacyChoice EfficientConvenientFlexibilityFinalityCost

Key Qualities×Voluntary×Collaborative×Controlled×Confidential×Informed×Impartial/Neutral×Self-responsible

Hybrid (payroll) Mediator –

informal Litigator – formal

(n.d.) Business and Society Exploring Solutions-Glossary, Retrieved February 16, 2011 from

http://baseswiki.org/en/Glossary Markgraf, Bert (1999-2011) Five Intervention Strategies in

Negotiation, Retrieved February 16, 2011 from

http://www.ehow.co.uk/print/info_7897838_five-intervention-strategies-negotiation.html

Coltri, Laurie (2004). Conflict Diagnosis and Alternative Dispute Resolution (1st ed.) Pearson-Prentice Hall, Retrieved February 16, 2011 from UOP Course materials

Lewicki, R., Saunders, D., Barry, B. (2006) Negotiation (5th ed.) McGraw Hill, Retrieved February 16, 2011 from UOP Course materials