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Easing E-mail Pain With Social Software Matt Moore Innotecture
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Presentation to the Enterprise 2.0 Forum
Transcript of E2point04ip
Easing E-mail Pain With Social Software
Matt MooreInnotecture
35,000,000,000,000
1. Communication
In the early 90s, there was E-mail. A few people used it and it was good.
In the early 90s, there was E-mail. A few people used it and it was good.
First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail.
In the early 90s, there was E-mail. A few people used it and it was good.
First you needed to work for an institution (such as a university) to get an email account. Then you could get one on AOL or Compuserve. Then came Hotmail.
But just because you can use email doesn’t mean that you should.
E-mail Instant Messaging
If E-mail is e-mail then instant messaging is e-whispering.
E-mail Instant Messaging
If E-mail is e-mail then instant messaging is e-whispering. Or e-passingnotesatthebackoftheclass.
E-mail Instant Messaging
It took about 10 years for instant messaging to get inside organisations.
If E-mail is e-mail then instant messaging is e-whispering. Or e-passingnotesatthebackoftheclass.
Blog
If E-mail is e-mail then blogs are e-ranting. With the right of reply.
If E-mail is e-mail then Twitter is e-rantingatthebackoftheclasswiththerightofreply.
http://searchengineland.com/images/070410-twitter.jpg
http://www.mophile.com/wordpress/wp-content/uploads/2007/03/jaiku.jpg
Blog Twitter
E-mail Instant Messaging
Open
Closed
•Leaves a record•Works with a small # ofconversation participants
•Good for paragraphs / argument
•Leaves a record•Driven by voice of blogger•Interaction thru comments& with other blogs
•Conversational•Immediate•Works with a small # ofconversation participants
Heavy Lite
•Conversational•Immediate•Driven by voice of writer•Interaction with other writers
2. Collaboration
To E-mail we added Word (& Excel & Powerpoint).
To E-mail we added Word (& Excel & Powerpoint).
And we turned on “Track Changes”.
To E-mail we added Word (& Excel & Powerpoint).
And we turned on “Track Changes”.
E-mailE-mailE-mailE-mailE-mail
To E-mail we added Word (& Excel & Powerpoint).
And we turned on “Track Changes”.
E-mailE-mailE-mailE-mailE-mail
Oh dear.
And some of these documents we put on intranets & internets. But we couldn’t edit them there. Until…
HTML
HTML Wikis
Open
Closed
Receiver Read-only
Receiver Read & Write
HTML Wikis
E-mail Word
Open
Closed
Receiver Read-only
Receiver Read & Write
•Presents formatting & attachments
•Often cannot be edited by readers
•Presentation of formatting & attachments is unreliable
•Readers can respond but not edit original
•Presents formatting & attachments
•Readers can edit documents
•Editing co-ordinated
•Presents formatting•Readers can edit documents
•Editing unco-ordinated
3. Awareness(Thanks to Patrick Lambe)
To E-mail we added browser Bookmarks
If email is e-mail then bookmarks are e-rememberingwherethebloodyhellthatgoodwebsitewas
Sometimes we shared them with friends
..but the bloody web won’t stand still… they got outdated
Then came RSS - Hurrah!
If email is e-mail then RSS is e-keepingupwiththejoneses
It can send us email!
… or we can use RSS Readers
Suddenly bookmarking got social - Double hurrah!
If email is e-mail then social bookmarking is e-voyeurism
Suddenly bookmarking got social - Double hurrah!
If email is e-mail then social bookmarking is e-voyeurism
… and we can use tags with RSS to keep up with changes!
RSS
Bookmarking Del.icio.us
E-mail•A mix of one-way and two-way communication
•Can be hard to locate content from a specific source
•Dedicated one-way channel for content updates
•Easy to locate content from a specific source
•Easy to find a source we have previously used
•Only for users of that browser
•Metadata based on folders
•Easy to find a source we have previously used
•Can be shared with others
•Metadata based on tags
5 Steps to replace E-mail
20%http://www.elsua.net/
5+
http://www.sxc.hu/pic/m/f/fa/fabiosvr/656244_plastic_hammer_toy_1.jpg
http://l.yimg.com/img.tv.yahoo.com/tv/us/img/site/43/36/0000034336_20061020191519.jpg
http://www.advcomms.co.uk/footprint.jpg
5 Issues to consider
http://www.mcmag.com/gold/awardlogos/images/Gold_Key.bmp
http://www.divasthesite.com/images/Greta_Garbo/Greta_Garbo_intro.jpg
http://www.hyperorg.com/blogger/images/ironmountain_archive2.jpg
To Conclude
Instant
MessagingWikis
HTML
Blogs
RSS
Del.icio.us
E-mail: It’s not bad. It just needs to know its place.
Additions
http://www.emeraldinsight.com/fig/2890060106002.png
http://thememoryartist.files.wordpress.com/2007/04/drama-triangle.jpg
Thank You
Matt Moorehttp://engineerswithoutfears.blogspot.com/
http://innotecture.wordpress.com
