DMVI 2.0 Smart 48/60 - digitalmediavending.com€¦ · Vending Machine Controller (VMC) Status...

DMVI 2.0 SMART 48/60 DIGITAL MEDIA VENDING INTERNATIONAL LLC

DMVI 2.0 SMART 48/60

V2.0 Control Box Operation Instructions

Version: V1.05

Date: 2018-06-21

Put Together by: LY

Checked by: RT

Approved by: DA

Digital Media Vending International LLC



Record of Version Revisions

Version Revision Date

Content Software Version

Verified by

V1.00 2018-01-09 Version Release ZBQ

V1.01 2018-01-30 Added the platform type and platform status check

ZBQ

V1.02 2018-03-12 Added the lowest row system reset / product channel type code

explanations

CP-22-180311 ZBQ

V1.03 2018-04-15 Revised the LED status indicators’ definitions

CP-22-180330 ZBQ

V1.04 2018-05-24 Added the function for platform location fine tuning

CP-22-180523 ZBQ

V1.05 2018-06-21 Added “A Chart Showing the Functions of Each Button” and

Troubleshooting Common Issues

ZBQ



Table of Contents

1. The Control Box Panel

1.1 The Three Segments of the Control Box Panel

1.2 Status Indicator Explanations

2. Checking the Status of the Machine

2.1 Table of the Various Buttons

2.2 Check Software Version

2.3 Checking Product Compartment Configuration Info

2.4 Check the Previous Vending Instance Info

2.5 Product Retrieval Platform Type and Status Check

2.5.1 Checking the Status of the Infrared Platform’s Light Receiver

2.5.2 Checking the Status of the Weight Sensing Platform

2.6 Checking the Temperature of the Machine

3. Machine Settings

3.1 System Reset

3.2 Setting the Product Compartment Type

3.3 Setting the Product Retrieval Platform’s Location

3.3.1 Product Location Settings

3.3.2 Platform Location Fine Tuning

4. Troubleshooting Common Issues

5. Appendix - Code Lookups

5.1 Platform Types

5.2 Product Channel Types



1. The Control Box Panel

1.1 The Three Segments of the Control Box Panel

Data Display

Status

Indicators

Controller

Buttons

Confirm (To the left of K1 on the picture)

The Data Display: Displays the current state of the machine and displays feedback when

configuring the machine’s settings;

The Status Indicators: Provides obvious status indicators concerning the device’s working

status;

The Controller Buttons: The Controller Region has 16 buttons, the different buttons allow you to

configure the machine’s settings and check its status.



What Each Status Indicator Represents

L01 Product channel vending apparatus

L02 The platform lift L03 *The Platform (infrared / weight sensing)

L04 *Refrigeration / heating status

L05 Product Retrieval Gate

L06 *Quick Buy Button

L07 IPC Communication

L08 Reserve

L09 Reserve L10 Normal Operation Indicator

L11 Busy L12 Problem

*Indicates an optional feature, for more info on these please see the machine’s actual

configurations

1.2 Status Indicator Explanations

L01: Product channel vending apparatus

● Status Indicator, green light represents normal operation, light is dark means error

L02:The platform lift


L03:The Platform (infrared / weight sensing)


L04:Refrigeration


L05:Product Retrieval Gate


L06:Quick Buy Button


L07:IPC Communication

● Status Indicator, green light continuous shining represents normal operation,

flickering means communication breakdown

L08:Reserved,

L09:Reserved,



L10:Normal Operation


L11: ● If this indicator is lit with a yellow light, it means the machine’s status is busy

(vending products / configuring settings)

L12: ● Problem Status Indicator, if this indicator is red it means there is a problem

2. Checking the Status of the Machine

2.1 Table of the Various Buttons

A Comparison Chart of the Functions of Each Button

When the machine is on, pressing the corresponding “numbered” button will allow you to quickly check the status of the machine, a chart showing the functions of the different buttons is shown below

1 Check software version 2 Product motor configuration info < # of product channels & # of

channel motors>

3 Check the previous vending instance info

4 Elevator type and status check

5 Check the machines temperature

6 Reserved

7 Reserve 8 Reserved

9 Reserve 0 Reserved

▲ Directional Button: Up Arrow ▼ Directional Button: Down Arrow

◄ Directional Button: Left Arrow ► Directional Button: Right Arrow

K1 Function Button: enter/exit settings

Enter “Enter” button, confirm all changes made in settings and

save changes



2.2 Check Software Version

When the machine is on, the data display region will display the current status of the

machine, if you press the “1” button in the controller region then it will display something similar

to that shown in figure 1:

Figure 1

Model Number Software Version Number Date of Software Version Release

HP - Infrared Sensor Platform

CP - Weight Sensor Platform

2.3 Checking Product Channel / Motor Configuration Info

When the machine is on, if you press the “2” button on the controller region during this

time the data display region will display the machine’s product channel configuration info, similar

to that shown in figure 2:

Figure 2

More Details:

● A channel is a dedicated place on the shelf where you put a product, each channel has a

motor which dispenses that product. A channel could be a Spiral, a Conveyor belt or a

Hanger.

● There are 6 different characters representing the varying amounts of product channels

for each shelf / row, from left to right on the display the characters represent the amount

for shelf A, shelf B, shelf C, shelf D, shelf E, shelf F;

● The amount of product channels per shelf are given a character from 0-9 or A, 0 means

no product channels, A means 10 product channels.

○ So in the above example:

■ shelf A has 10 product motors

■ shelf B has 10 product motors

■ shelf C has 5 product motors

HP-21-180109

H1-06-AA5533

The Number of Product Motors per Shelf Number of Product Shelves

Menu Number



■ shelf D has 5 product motors

■ shelf E has 3 product motors

■ shelf F has 3 product motors

NOTE: If you have recently changed a shelf to include more motors, or have removed motors.

Turn the power off and on so the control board can detect the new / missing motors. In any

case, you should always turn off the power and unplug the machine from mains power PRIOR

to adding or removing any motors

2.4 Check the Previous Vending Instance Info

When the machine is on, if you press the “3” button in the controller region during this

time then the data display region will display the previous vending instance info, similar to that

shown in figure 3:

Figure 3

More Details:

● Product Serial Number: The characters displayed here represent which product channel

the last product was vended from, for example: if the display reads “11”, then the last

product was vended from product motor 1 (the second digit) on shelf 1 (the first digit);

● Product Channel Type Info: What type of channel was the last product vended from, 1 -

Spring Channel, 2 – Conveyor Belt Channel;

● Product Shelf Location: Where the elevator stopped during the last product vend

2.5 Elevator Type and Status Check

H2-11-2-3764

Elevator Location Product Channel Serial Number Menu Number

Product Channel / Motor Type



There are currently two different types of product retrieval platform lifts: infrared sensing

platform and weight sensing platform. You can tell the two apart by checking if the product

retrieval platform has light receiver holes on the far left and right, if it does then it is an infrared

sensing platform, if it does not then it is a weight sensing platform (You can only choose 1 of the

two types of platforms).

2.5.1 Checking the Status of the Infrared Platform’s Light Receiver


time then the data display region will display the status of the platform’s horizontal infrared

sensor and the vertical infrared sensor, similar to that shown in figure 4:

Figure 4

Menu Number Horizontal Infrared Sensor Vertical Infrared Sensor

More Details:

● If the six numbers representing the horizontal infrared sensor are all 0 then that means

everything is working fine, if there are any other characters there then something is

wrong. If the last two numbers representing the vertical infrared sensor are all 0 then

everything is working fine, if there are any other characters there then something is

wrong.

2.5.2 Checking the Status of the Weight Sensing Platform


time then the data display region will display the status of the platform’s current data, similar to

that shown in figure 5:

Figure 5

Menu Number Sensor Value Temperature

More Details:

● The middle six numbers show the data feedback from the weight sensor.

U1-000000-00

U1-005099-FE



● The last two numbers show the temperature status, “FE” means that there is no

temperature sensor installed

2.6 Checking the Internal Temperature of the Machine


time then the data display region will display the machine’s temperature info, like that shown in

figure 6:

Figure 6

● All temps are in CELCIUS (°C)

● Refrigeration Temperature: The current internal temperature of the machine

● Condenser Temperature: The temperature of the refrigeration system’s condenser

○ if the temperature is too high then it will cause issues with the machine’s

refrigeration

● Heating Temperature: The current internal temperature of the machine when heating

● If the machine has no heating or refrigeration equipment, then the display will read “FF”

3. Machine Settings

3.1 System Reset

When the machine is on, the steps to reset the system are as shown in figure 7:

Figure 7

When the machine is on, press “K1” in the

controller region to enter the settings interface, the

display region will read as shown at right;

Pressing “0” in the controller region enters the

system reset menu, as shown at right;

U2-05-45--05

Heating Temperature Refrigeration Temperature Menu Number

Condenser Temperature

ST01--------

ST00--------



Pressing the “ENTER” key, the system begins

resetting, after 2-4 seconds, the system reset should

have succeeded, after succeeding the display shows the

software version number

3.2 Setting the Product Compartment Type

When the machine is on, the steps to set the product compartment type are as shown in

figure 8:

Figure 8

● When the machine is on, press “K1” in the

controller region to enter the settings interface,

the display region will read as shown;

● Pressing “1” in the controller region enters the

settings menu, pressing “confirm” enters the

menu, as shown;

Menu Number Shelf Number Motor Type

● Pressing the number “1” ~ “6” chooses the

product compartment row of that number,

pressing the ◄ and ► keys chooses the product

channel type, as shown;

● After setting the product compartment types,

press “ENTER” to save the data, after saving

the display is as shown;

● Press “K1” to get out of settings

★More details on product channel type:

01 - Spring/hook product compartment 02 - Track product compartment

3.3 Setting the Elevator Platform Pickup Location

CP-22-180311

ST01--------

ST01-4--02--

-

ST01-3-o02--

-

ST01-3--02--

-

ST01-3--02--

-



The location that the product platform needs to go to must be uniquely adjusted

depending on what type of product it is getting.

There are two methods to adjust where the platform will go for each product, the

platform location settings (approximate position) and the platform position fine tuning

adjustments.

When there are any changes to the machine’s configurations (like adjusting a shelf

location), first adjust the product location settings, then perform a vending test, if everything

works smoothly, there is no need to perform the platform position fine tuning adjustments. If you

need further fine tuning, you can take advantage of the accurate location adjustments offered by

the machine to get a finalized location setting.

3.3.1 Product Location Settings

When the machine is on, the steps to set the product locations settings are as shown in

figure 9:


controller region to enter the settings interface,

the display region will read as shown;


settings menu, pressing “confirm” enters the

menu, as shown;

● Pressing ▼ initializes the platform location and

the platform will return to it’s starting location

● Press the corresponding number of the product

shelf you want (i.e. press “3” for the shelf C)

Menu Number Product Shelf

● Use your hands to manually move the platform to the desired product shelf and desired

product vending position

● Press ▲ to read the current position;

● Press “ENTER” to save it;

● Settings for each shelf need to be done one-by-one

● Press “K1” to get out of the settings menu

ST01--------

ST02--------

ST02-3------

ST02-3-o5387

ST02-3--5387



Figure 9

3.3.2 Platform Location Fine Tuning

Note: Fine tuning is a newly added function, supported by V CP-22-180523 and later versions

After completing product location settings, if you need to make some fine-tuning

adjustments, follow the steps as laid out by figure 10:

Figure 10


controller region to enter the settings interface, the

display region will read as shown;


settings menu, pressing “confirm” enters the menu,

as shown at right;

Menu Number

● Press the corresponding number of the product

compartment row you want (like press “3” for the

shelf C)

Menu Number Shelf

● Press the ◄ and ► keys to make small

adjustments to the platform’s location. ◄ raises

the location higher and ► drops it lower

Menu Number Shelf Platform Location

● Press “confirm” to save it;

● Settings for each shelf need to be done one-by-one

● Press “K1” to get out of the settings menu

ST01--------

ST02--------

ST02-3------

ST02-3-o5366

ST02-3--5366



4. Troubleshooting Common Issues

Vending Machine Controller (VMC) Status Descriptions

As soon as a problem occurs with the machine, first check the VMC status, product

retrieval platform status, and the product retrieval gate status, usually the VMC status is the

most common way to determine why a problem has occurred. The vending machine will give

different notifications depending on which operational stage it is currently in.

When the VMC is in different stages of operation, the LCD display provides different

levels of feedback, for more specifics please see the chart below:

VMC Display Status Throughout the Entire Vending Process

# Operational

Stage

Display Explanation of Characters on Display

1 Standby

Displays the current VMC firmware version

2 Receiving a

Buying

Command

Receives command to start vending a product, the display’s characters are explained

as follows

FH: Buy Product

45: 4th shelf and 5th motor

2: Product channel type (1: Spring motor, 2: conveyor belt motor)

4638: The location the elevator is going to receive the product;

★After receiving this command: the machine enters a busy state, the corresponding

status indicator will light up yellow ●, the anti-theft gate will open, and the platform

starts to raise up.

3 Platform has

arrived at its set

location for

receiving the

product

Once the platform arrives at its set location, the display’s characters are explained as

follows:

SH: The height of the platform;

4638: The platform height set by the system;

4645: The actual location of the platform;

4638: The location where the lift platform will receive the product;

★Due to the speed and momentum of the platform’s movement, the actual height will

be slightly larger than the system set height;

4 Start Vending

After the platform arrives at the set location, the mechanical vending apparatus of the

selected product compartment starts to vend, the display’s characters are explained

as follows:

CH: Vending Product;

1130: Data feedback while the platform is still empty;

1140: Data feedback + the check product threshold (10) while the platform is empty;



5 Product

Successfully

Vended

Once the product has been successfully vended, the mechanical vending apparatus

stops operating, the elevator lowers, the display characters are explained as follows:


1852: The data feedback after the product is successfully vended;

1140: The data feedback when the platform arrives at the product retrieval location;

★If the first 4 digit number is greater than the second 4 digit number, that means the

product was vended successfully. If the first 4 digit number is less than or equal to

the second 4 digit number, then that means the product vending failed.

6 Finished

Vending (The

customer has

already taken

their product)

When the first 4 digit number is less than the second 4 digit number, that means that

the customer has already grabbed their product, and at this time the platform resets

to its initial position and the anti-theft gate is closed and the product retrieval gate is

closed. The display’s characters are explained as follows:


1130: Data feedback while the platform is still empty;

1140: Data feedback + the check product threshold (10) while the platform is empty;

★After the product is vended, the VMC should continue to display this status and not

refresh until the next time a product vending command is received.

More details: After receiving the product vending command, the machine enters a busy state and the corresponding status indicator will light up yellow ●



The Anti-theft Gate Open/close Test

When the machine is in standby mode and receives the VMC “Left Arrow” / “Right

Arrow” test anti-theft gate function, the VMC display will show the anti-theft gate’s switch

location, as shown in the chart below:

The Status of the VMC During Testing of the Anti-theft Gate Switch

# Operational Stage Display and Explanation of the Characters it Shows

1 The switch status of

the anti-theft gate

2 The location of all the

switches (The names

of the switches are

derived from the

letters above the

digital display on the

control panel)

When the switch is closed through pressing the left or right

arrows on the keyboard and confirming, the corresponding

display unit for “G”’s location will display a “0” meaning that the

switch is closed



display unit for “H”’s location will display a “0” meaning that the

switch is closed



display unit for “I”’s location will display a “0” meaning that the

switch is closed



display unit for “J”’s location will display a “0” meaning that the

switch is closed



3 During the vending

process(the anti-theft

gate closes and the

product retrieval gate

opens)

The gate lock is closed, the product retrieval gate is closed, and the anti-theft

gate is in an open state

The gate lock is open, the product retrieval gate is closed

The gate lock is open, the product retrieval gate opens (in a half open state)

The gate lock is open, the product retrieval gate is completely open

4 After the product has

been grabbed, the

process of closing the

product retrieval gate

The gate lock is open, the product retrieval gate is completely open

The gate lock is open, the product retrieval gate starts to close (in a half open

state)

The gate lock is open, the product retrieval gate is closed

The gate lock is closed, the product retrieval gate is closed, and the anti-theft

gate is in a theft prevention state



# Problem Type Troubleshooting Method Solution Reference

1 Touch screen doesn’t

illuminate

1. Check that the screen’s power source

adapter is plugged in securely

2. Check if either of the two ends of the

HDMI cable have come loose (The

screen displays “No signal”)

3. Check the status indicator behind the

screen (green means that communication

is normal; red means that communication

is cut off)

4. If the status indicator behind the

screen is yellow, press the “On/Off”

switch

1. Replug the power in

securely

2. Replug in the

HDMI/VGA cables

3. Press the “On/Off”

switch on the screen or

restart the mains power

to the machine

2 The touch screen isn’t

working

Check if the USB cord has loosened from

either the touch screen or the computer

Replug in the USB

securely

The touch screen’s USB

3 The L07 green status

indicator flickers

Check if the serial port cables that

connect to the control panel and to the

computer have loosened or not

Replug in the WHITE

serial port cable securely

(at both ends)



4 After purchasing a

product, the platform lift

won’t raise up normally,

but clicking the up or

down arrows does work

Check the micro switch on the bottom

right side of the lift, when the lift comes

down, check if it is hitting the micro

switch

If it is not hitting the

micro switch, adjust the

micro switch arm out a

little bit.

Adjust this part with

care, it is delicate.

5 After purchasing a

product, the platform lift

won’t raise up normally,

but clicking the up or

down arrows does work

Check if the upper limit of the lift is being

restricted or not, check if the upper limit

switch’s wiring harness has come off or

not

Use your fingers to to

feel around the upper

limit switch and see if

there is a wiring harness

blocking it

6 After taking the

product, the product

retrieval gate

repeatedly opens and

closes

When the product retrieval gate is closed,

check whether it is hitting the close gate

signal’s micro switch

If it is not hitting the

switch, adjust the close

gate micro switch piece

out a little bit



7 After taking the


retrieval gate

repeatedly opens and

closes

Check if the locking gate beam has

returned to its previous position (when

the product retrieval gate is closing, the

locking gate beam will automatically fall

to the bottom)

Check if the locking gate

beam has been

deformed at all, if the

spring has fallen off.

8 The platform lift is not

able to get to the set

location to receive the

product

Check if the values set for where the lift

should go for each row are accurate or

not

Reset the platform

product retrieval

locations according to

this instruction manual

9 The compressor

doesn’t start up

1. Check if the compressor switch is

turned on in the backend software

2. Check if the internal power box has the

red switch turned on

3. Check if the fuse next to the red switch

has been burnt out or not

After checking all of the

things restart the

machine

10 After taking the


retrieval gate won’t

automatically close

1. Check the locking beam if it is hitting

the micro switch when it raises up

2. Check if the open door micro switch is

being hit or not

If the micro switches are

not being hit, adjust

them slightly



11 After taking the


retrieval gate won’t

automatically close

Check if the two digits on the control

panel display have a difference of greater

than 10 or not

If they do not have a

difference of greater

than 10, check if the

screws on the platform

have come loose or not

12 After the product

retrieval gate has

closed, the backend

still shows that the

product retrieval gate is

open

1. After the locking beam has dropped,

check if it is hitting the micro switch

beneath it.

2. Check if the closed product retrieval

gate micro switch is being hit or not.

If the switches are not

being hit, adjust them

slightly

1. The signal switch to make the locking beam

come down

2. The signal switch to close the product retrieval

gate

3. Check if the gate hits the micro switches or not

13 After resetting, the anti-

theft plate completely

returns to its former

location

1. Check if the locking gate beam has

come down or not

2. Check if it is hitting the micro switch

beneath it when the locking beam comes

down

Adjust the locking beam

and the micro switch

1. Locking gate beam



2. The signal switch to make the locking beam

come down

5. Appendix - Code Lookups

5.1 Platform Types

The initial two characters of the software version represent the platform type, the

meaning of each is as below:

HP - Infrared Sensor Platform

CP - Weight Sensor Platform

CF - Weight Sensor Platform + Platform Anti-theft

5.2 Motor Types

● 1 - Spring product compartment / hook product compartment

● 2 - Track product compartment

END OF DOCUMENT

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