Cornerstone 8.3 Self-Directed Installation and Learning Guide · IDEXX Cornerstone* 8.3 Self-Paced...

8.3

IDEXX Cornerstone* Self-Directed Installation and Learning Guide

Proprietary Rights Notice

Information in this document is subject to change without notice. Companies, names and data used in examples are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, without the express written permission of IDEXX Laboratories. IDEXX Laboratories may have patents or pending patent applications, trademarks, copyrights or other intellectual or industrial property rights covering this document or subject matter in this document. The furnishing of this document does not give a license to these property rights except as expressly provided in any written license agreement from IDEXX Laboratories.

© 2013 IDEXX Laboratories, Inc. All rights reserved. • 06-29930-00

*Cornerstone, Patient Clipboard, SmartLink, and VetConnect are trademarks or registered trademarks of IDEXXLaboratories, Inc. or its affiliates in the United States and/or other countries.

DICOM is the registered trademark of the National Electrical Manufacturers Association for its standards publicationsrelating to digital communication of medical information. Antech and Antech Diagnostics are registered trademarks ofVCA Antech, Inc. Microsoft is a trademark or registered trademark of Microsoft Corporation in the United States and/orother countries. Veterinary Pharmacy Reference is a trademark of Veterinary Software Associates, LLC.

IDEXX Computer Systems One IDEXX Drive Westbrook, Maine 04092 USA idexx.com/cornerstone

http://www.idexx.com/cornerstone

Contents Overview ...................................................................................................................................................................4

Resources ............................................................................................................................................................................ 4

Management Checklist for Day of Go Live ...................................................................................................................5

Self-Paced Training—All Staff ................................................................................................................................... 10

Management Tasks after Go Live .............................................................................................................................. 10

Appendix A: Live Data Entry—Rekeying Your Data .................................................................................................... 11

Appendix B: Additional Resources .......................................................................................................................... ..18

Overview Use this guide for your staff to learn core tasks for the IDEXX Cornerstone* Practice Management System. Coordinate the completion of your training before your scheduled database installation date.

Learning Dates: _______________ Database Installation Date: _______________

• Post a copy of this schedule in a location where everyone can review it.

• Using the indicated manuals and the schedule, complete the sections and chapters identified prior to your database installation date.

Resources The following resources are available for additional help with your Cornerstone software.

Resource Recommended Use Location

Cornerstone 8.3 Administrator’s Manual Find reference information and procedural steps for setup and system configuration in Cornerstone.

• Icon installed on your desktop • Start > Programs >

Cornerstone > Manuals • idexx.com/cornerstoneresources

Cornerstone 8.3 User’s Manual Find reference information and procedural steps for using Cornerstone to perform daily tasks.

• Icon installed on your desktop • Start > Programs >

Cornerstone > Manuals

• idexx.com/cornerstoneresources

Cornerstone 8.3 Default and Security Settings Guide (DSSG)

View default settings and the order in which they must be addressed once the database is loaded.

Also includes recommended security settings by practice role.

idexx.com/cornerstoneresources

IDEXX Learning Center

Access online courses, webinars, tutorials, podcasts, and “how to” video snippets for tasks in Cornerstone.

idexxlearningcenter.com

Cornerstone Practice Management Resource Library Access tools, tips, and training to maximize your performance. idexx.com/cornerstoneresources

IDEXX Cornerstone Coaching

Offers targeted, flexible solutions for educating new and existing staff or for meeting specific practice goals that require advanced instruction.

idexx.com/cornerstonecoach

Cornerstone Help System

View window-specific information and procedural steps for setting up your Cornerstone system and performing daily tasks.

• Press F1 on any Cornerstone window or dialog box

• On the Cornerstone menu bar, select Help > Contents

Training Files and Print-based Courses

Work with the Cornerstone training files data to learn everyday tasks in your practice without jeopardizing the integrity of your real medical records

• Start > Programs > Cornerstone > Training Files

• Start > Programs > Cornerstone > Training Files–Print Based Courses

IDEXX Cornerstone* 8.3 Self-Paced Learning Guide 4

http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/cornerstone-administrators-manual-83.pdf

http://www.idexx.com/cornerstoneresources

http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/cornerstone-users-manual-ga-83.pdf


http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/cornerstone-default-security-settings-83.pdf



https://www.idexxlearningcenter.com/idexx/default.aspx?id=0&SSOTOKEN=0

http://www.idexx.com/view/xhtml/en_us/smallanimal/education/reference-library/cornerstone-resources.jsf?conversationId=106033

http://www.idexx.com/view/xhtml/en_us/smallanimal/practice-management/practice-management-systems/cs-coach.jsf?conversationId=414957

Management Checklist for Day of Go Live Use this guide when you receive the converted database CD. Make sure to complete all critical tasks before going live with the system to ensure a successful implementation. The entire process may take 4-8 hours to complete.

Setup Topic Estimated Time

Critical to Live

Completed ()

Load CD Containing your

Cornerstone Database

(converted from your former database)

Install Your New Database 1. Ensure all users are logged out of the Cornerstone system. 2. Insert the data conversion CD into your server’s CD-ROM drive.

The CD should automatically run the installation program. 3. In the black command window, when prompted, type import and then

press the Enter key. The installation program will: 1. Stop the Cornerstone database engine. 2. Back up your existing Cornerstone database, if any. 3. Copy the new database to the system. 4. Restart the Cornerstone database engine. Once you start using this database, do not reload the database from the CD unless instructed to do so by IDEXX Cornerstone Support personnel. For further assistance loading your database, call Cornerstone Support at 1-800-695-2877.

10-40 minutes X

Update Database

Update Your Database 1. Start Cornerstone. Click Yes when you see this message: The

executable version and the database version do not match. Do you want the database brought up to date?

2. The Cornerstone Update dialog box appears. Click OK. 3. During the database update, the update program checks to see which

backup software is installed on your server or single user system. If the update program locates one of three supported backup software packages, click OK on the Backup Verification Setup window to set up Cornerstone to automatically verify the backup and to continue.

4. The Cornerstone Database Update Dialog Box may appear. Click Yes on all windows.

5. After the update is complete, click OK.

10-40 minutes X

Log into Cornerstone

Log In When Cornerstone opens, use this username and password to log in: Username = Cornerstone Password = CS

1-2 minutes X

Verify A/R Verify Accounts Receivable Data To verify that accounts receivable data converted correctly: 1. On the menu, select Reports > End of Period > End of Month. 2. In the Monthly periods area, select Current. 3. In the Report list, select Accounts Receivable Report – By Client

Name, and then click Preview. 4. On the Accounts Receivable Filter window, click OK. 5. Scroll to bottom of report to verify A/R.

5 minutes X

Setup Manual Topic Pages Estimated

Time Critical to Live

Completed ()


Setup Tasks Consult the Administrator’s Manual for detailed instructions on setting up the Cornerstone features you plan to use.

Cornerstone Administrator’s

Manual

Ch 1. Getting Started with Cornerstone Setup

Ch 2. Setting Up Cornerstone Controls

Ch 3. Setting Up Lists and Information

Ch 4. Setting Practice and Workstation Defaults

Ch 5. Setting Staff Defaults

Ch 7. Getting Started with Cornerstone Inventory Setup

Ch 8. Setting Up a Single Location Inventory System

Ch 10. Setting Up Your Invoice Items

Ch 11. Other Inventory Setup Tasks

Ch 12. Setting Up the Appointment Scheduler

Ch 13. Setting Up the Electronic Whiteboard

Ch 14. Setting Up a Reminder System

Ch 16. Setting Up Vital Signs/Weight

Ch 17. Setting Up Medical Notes and Correspondence

Ch 20. End of Day Processing

Ch 21. End of Month Processing

Ch 22. End of Year Processing

Ch 28. Using the Backup Verification Assistant

Ch 30. Using the Time Clock

See breakdown below

6-10 hours

See breakdown below

X

Setup Manual Topic Pages Estimated


Completed ()

Default and Security Settings Guide (DSSG)

Default and Security Settings The default setting phase outlines the defaults that must be addressed and the order in which they must be addressed once the clinic’s database is loaded. This phase also includes the Cornerstone security settings.

See breakdown below

3-7 hours

See breakdown below

X

Default settings are presented in a table. An overview provides instructions. Sequence of default settings:

• Defaults critical for the live practice data entry (rekeying) phase of a new installation

• Defaults critical for Appointment Scheduler setup, if appointments will be rekeyed

• Defaults critical for go live phase of a new installation

• Miscellaneous defaults that are important for advanced use and owner/manager responsibilities

• Defaults important for Electronic Whiteboard setup.

• Imaging default settings.

• Laboratory default settings.

p. 3-103 3-5 hours X

Security settings overview p. 104 10 minutes X

Security setting recommendations based on job title. p. 105-136 1 hour X








Setup Manual Topic Page(s) Estimated


Completed ()


Manual continued

Getting Started with Cornerstone Setup See also Cornerstone Basics—Setup snippet videos

p. 5-8 10 minutes X

Setting Up Cornerstone Controls p. 9-30 20 minutes X

Setting Up Lists and Information p. 31-73 20 minutes X

Setting Practice and Workstation Defaults See also Set Practice Defaults snippet video Set Workstation Defaults snippet video Boarding and Grooming snippet videos

p. 74-140 20 minutes X

Setting Staff Defaults

See also

Staff snippet videos

p. 141-145 20 minutes X

Getting Started with Cornerstone Inventory Setup

See also

Inventory snippet videos

p. 156-161 20 minutes X

Setting Up a Single Location Inventory System

See also


p. 162-164 2 hours X

Setting Up Your Invoice Items

See also

This document, Appendix B—Invoice Item Setup List (p. 23-30)

Invoice Item snippet videos

p. 171-241 1 hour X

Other Inventory Setup Tasks

See also


p. 242-252 20 minutes X

Setting Up the Appointment Scheduler

See also

Appointment Scheduler snippet videos

p. 253-263 40 minutes X

Setting Up the Electronic Whiteboard

See also

Whiteboard snippet videos

p. 264-267 15 minutes X

Setting Up a Reminder System

See also

This document, Appendix B—Reminder Series Diagram (p. 34)

p. 268-289 45 minutes X

Setting up Vital Signs/Weight p. 294-304 30 minutes X





https://www.idexxlearningcenter.com/idexx/user_activity_info.aspx?id=1615













Completed ()


Manual continued

Setting Up Medical Notes and Correspondence

See also

This document, Appendix B—Medical Notes and Correspondence Bookmark List (p. 31-33)

Medical Notes and Correspondence snippet videos

p. 305-343 1 hour X

End of Day Processing p. 355-372 20 minutes X

End of Month Processing p. 373-396 20 minutes X

End of Year Processing

See also

This document, Appendix B—End of Year Checklist (p. 35)

p. 397-406 20 minutes X

Using the Backup Verification Assistant

See also

IDEXX Backup Instructions

IDEXX Cornerstone Backup Verification Assistant

Both located at idexx.com/cornerstoneresources

p. 439-440 30 minutes X

Using the Time Clock p. 449-454 15 minutes X

N/A

Printer Assignments Set printers that will be used to print end of day reports for balancing during the live data entry (rekeying) phase of the installation. Important: Printer assignments must be set for each printer. You must physically go to each workstation to change printer assignments. To set printer assignments on each workstation: 1. From the menu bar, select File > Printer Assignment.

2. Select one of the options from the submenu (End of Day, End of Month, End of Year, General Reports, or Correspondence).

3. From the Printer list, select a printer.

4. Select any reports in the list that should be printed to this printer from this station. Use the Ctrl key to single select multiple reports or click the Select All or Deselect All button.

5. Click OK to save. (Save the report information for this printer before selecting a different printer.)

6. Repeat this process for all reports included in End of Day, End of Month, End of Year, General Reports and Correspondence.

See also Set Printer Assignments snippet video

N/A 5 minutes per computer X






http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/backup-instructions.pdf

http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/backup-verification-assistant.pdf

http://www.idexx.com/view/xhtml/en_us/smallanimal/education/reference-library/cornerstone-resources.jsf?SSOTOKEN=0




Completed ()

This document, Appendix A

Live Data Entry—Rekeying Your Data See the Rekeying Your Data section (Appendix A) for procedural steps to rekey data into your Cornerstone database. Typically, rekeying is done so that you add the data that was accumulated from the time you sent your database to Cornerstone to be converted until you are ready to “go live” with your new system. Do not enter information out of order or use your Cornerstone System for day-to-day operations until you have rekeyed all of your information. Data to enter may include invoices, payments, appointments, new clients, new patients, client/patient information, weights, reservations, lab results, medical notes, and image results.

p. 11-18 See related items above X

This document, Appendix B

Review Go Live Task Checklist During the go live phase of installation, your practice will be live on your new Cornerstone system. Review the checklist list immediately after you finish rekeying and are approaching Go Live time.

p. 20-22 See related items above X

8.3 Quick Reference Guides

Quick Reference Guides

Two page quick reference guides provide basic information about many Cornerstone features. Click the links to view and download the guides.

Appointment Scheduler

Basics

Boarding and Grooming

Check-in and Census List

Client Account—Payments

Daily Planner

Electronic Whiteboard

End of Day Activities

Estimates

Invoices

Medical Notes

Patient Clipboard

Patient Visit List

Prescriptions

Rabies Tags and Certificates

Referral Communication and Management

Reports

Time Clock

N/A 10 minutes each






















Self-Paced Training—All Staff The purpose of this training is to provide a way for new users to learn Cornerstone basics in the three weeks before Cornerstone Go Live. Throughout this training, you will be working in the Cornerstone training files, which contain realistic, but fictitious, client and patient information. The IDEXX Cornerstone 8.3 training files allow you to learn the materials without compromising your practice’s actual data.

To maximize your training experience, it is recommended that you work through all of the activities and complete all practice exercises.

Learning Weeks and

Dates Topic

User’s Manual (view the Cornerstone 8.3 User’s Manual)

Staff Roles

Completed

()

3 Weeks Before Go Live

Date:_________

Getting Started

Clients and Patients

Getting Started with Cornerstone Software (p. 5-17)

Using the Patient Clipboard (p. 18-30)

Entering Client Information (p. 31-44)

Entering Patient Information (p. 45-71)

Management

Reception

Medical Team


Date:_________

Patient Check-In

Appointments

Census List

Patient Visit List (PVL) Travel Sheets

Using the Appointment Scheduler (p.91-110)

Patient Check-in and Check-out (p. 111-117)

Using the Census List (p. 118-119)

Using the Patient Visit List (p.120-127)

Travel Sheets (p.125, 177-178)

Management

Reception

Medical Team


Date:_________

Vital Signs

Estimates

Medical Notes

Recording Vital Signs and Weight Information (p. 220-227)

Creating Estimates (p.156-169)

Using Medical Notes and Correspondence (p. 228-272)

Management

Reception

Medical Team


Date:_________

Admit and Pre-Procedures

Prescriptions

Invoicing

Rabies Certificate

Using the Electronic Whiteboard (p. 128-155)

Working with Prescriptions (p. 283-292)

Invoicing (p. 170-190)

Issuing a Rabies/Vaccine Tag and Rabies Certificate (p. 184-188)

Management

Reception

Medical Team


Date:_________

Daily Planner

Call Backs

Accounts & Payments

End of Day Activities

Using the Daily Planner (p. 207-209)

Entering Call Backs (p. 53-58, 208)

Maintaining Client Accounts and Payments (p. 191-206)

Management

Reception

Medical Team

Management Tasks after Go Live Review these tasks within a day or two of going live. Create your own priority list of items to be completed with estimated completion dates.

Customization Task Checklist See this document, Appendix B (p. 19-38)

These tasks should be reviewed within a day or two of going live.

Your Next Steps Congratulations on your successful Go Live with Cornerstone! Use the IDEXX Learning Center to access resources for your specific goals and needs beyond your Go Live. Visit idexxlearnincenter.com >Topics> Cornerstone 8.3 Training.


http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/cornerstone-users-manual-ga-83.pdf

https://www.idexxlearningcenter.com/idexx/user_taxonomy_training.aspx?id=tcs83

Appendix A: Live Data Entry—Rekeying Your Data

Appendix A 11

Live Data Entry–Rekeying Your Data 12

Live Data Entry

Important Notes• FollowtheseproceduresonlyafteryouhavecomplectedtheDefaultsandSecuritysectionabove.• ThisguideprovidesstepstorekeyinformationintotheCornerstone*PracticeManagementSystem.• DonotenterinformationoutoforderoruseyourCornerstonesystemforday-to-dayoperationsuntilyouhaverekeyedallofyourinformation.

• Makesureyoucompleteamanualbackupbeforerekeyinginformation.• Ifyouneedhelp,callCornerstoneSupportat1-800-695-2877.

OverviewThefollowingstepsprovideanoverviewoftherekeyingprocess.Foroverviewsteps2and3,followthedetailedinstructionsintheRekeyingYourDatasectionstartingonpage13.1. Complete Critical Pre-Rekeying Tasks

Prior to rekeying information, receive guidance from the appropriate training materials or assistance from Cornerstone Support (1-800-695-2877) for the following critical tasks:

• SpecialactionssetupforapplicableinvoiceitemsOptional:Preview/printtheInvoiceItemInformationReport

• DiscountsappliedtoappropriateinvoiceitemsOptional:Preview/printtheInvoiceItemInformationReport

• VerifyallclientsmarkedtoreceivepresetdiscountsareselectedinCornerstone.Optional:Preview/printtheClientDiscountsReport

• ReminderprotocolsetupforgeneratingandsatisfyingremindersOptional:Preview/printtheInvoiceItemReminderInformationReport

• TaxesappliedtoinvoiceitemsOptional:Preview/printtheInvoiceItemTaxSetupReport

• Groups,smartgroups,andpicklistssetupandchargesapplied• StaffandCashierIDsandpasswordssetup

2. Change system date• Changethesystemdatetomatchthedateofthetransactionsbeingrekeyed.

• You'llneedtorepeatthisstepforeachdayforwhichyouhavedatatorekey.Fordetails,see"RekeyingYourData:DetailedSteps"beginingonpage13.

3. Enter transactions • Forthesystemdatesetin#2,entertherecordsandtransactionsthatneedtoberekeyed,suchasinvoices,payments,newclients,newpatients,clientorpatientinformationchanges,rabiestagadditionsorchanges,weights,andmedicalhistoryaccordingtoyourpractice’sneeds.

• Transactionsapplyingtopaperchartandchartlesspractices• Enterinvoicesandpayments• Enterpaymentsonly• Correctaninvoice

• Correctpaymentamounts• Correctpaymenttypes• Addnewclientsandpatients• Changepatientinformation• Addorchangerabiestaginformation• Addweights• Changeclientrecords• Addscheduledappointments

Fordetails,see"RekeyingYourData:DetailedSteps"beginingonpage13.

• LabandImagingResultsComplete training prior to entering results. • ReferenceLaboratoryResults

○ IDEXX Reference Laboratories—VerifyinformationthatwasautomaticallyimportedintoCornerstone.Youcanalsoscanthelabresultsreport,import,ormanuallyenterlabresults.VetConnect*PLUS(vetconnectplus.com)userscanaccesslabresultswithinCornerstone.

○ Antech Diagnostics®—See“Chapter31:UsingtheAntechDiagnostics®Module”intheCornerstone User’s Manual.

○ Other—Scanlabresultsreport,import,ormanuallyenterlabresults.• In-clinicLaboratoryResults

○ IDEXX—VerifyinformationthatwasautomaticallyimportedintoCornerstone.Youcanalsoscanthelabresultsreport,import,ormanuallyenterlabresults.VetConnect*PLUS(vetconnectplus.com)userscanaccesslabresultswithinCornerstone.Formoreinformation,seetheIDEXX Cornerstone* Guide: In-House Laboratory with IDEXX SmartLink* Technology for 8.3(Start > All Programs > Cornerstone > Training Files-Print-based Courses > 8.3 In-House Labs Training).

○ Non-IDEXX—Scanlabresultsreport,import,ormanuallyenterlabresults.• ImagingResults

See the IDEXX Cornerstone* 8.3 Diagnostic Imaging User's Guide (Start > All Programs > Cornerstone > Training Files-Print-based Courses > 8.3 Diagnostic Imaging Guide).

○ IDEXX Imaging Results—ImportresultsintoCornerstone. ○ Non-IDEXX Imaging Results—SendviaDICOM®toCornerstoneorimportresultsintoCornerstone.

• AdditionalTransactionsMostlyApplyingtoChartlessPractices• Enterproblems,diagnosis,medicalnotes,andpatientinfo,charges,etc.forpatientscurrentlyinthehospital

4. Preview reports to balance

Preview the Daily Deposit Report to make sure payment totals entered in Cornerstone match those from the total payment transaction report being rekeyed.

a. Fromthemenubar,selectReports > End of Period > End of Day.b. IntheDaily periodsarea,selectCurrent.c. IntheReport listarea,selecttheDailyDepositReport.d. ClickPreview.e. ToprintforallcashierIDs,clickOK.Or,tosortbyindividualcashierID,enteranIDandclickOK.f. AttheReportsPreviewwindow,verifythatthisreportcontainstheinformationyouarelookingfor.Toprint

thereport,clickPrint.g. ChoosetheprintoptionsandclickOK.


h. Iftotalsdonotmatch,printtheDailyPaymentRegister—ByPaymentTypeReporttolocatetheerrors.Aftercorrectingtheerrors,previewtheDailyDepositReport.

5. Complete a manual backup Seepage7inthemainsectionofthisdocumentformoreinformation.

Repeat steps 2-5 to rekey information for another day until all days/transactions have been rekeyed.When you're done rekeying information, change the system date back to today's date.

Rekeying Your Data: Detailed StepsUse the steps listed below to rekey data into your Cornerstone database. Typically, rekeying is done so that you add the data that was accumulated from the time you sent your database to Cornerstone to be converted until you are ready to “go live" with your new system.

Change system date Changethedateonyourservercomputerfirst.Thenchangethedateonallworkstation(s)thatyou'reusingtodotherekeyingwork.Theinstructionsareslightlydifferentdependingonwhetheryou'reusingWindows®XPorWindows7.

Note: Ifyoudon'tresetthedatesonallthecomputersthatyouusetorekeydata,youcouldexperienceerrorsthatwillpreventyoufromusingCornerstone.Beawareofthefollowing:• Whilerekeyingisinprocess,donotperformanyCornerstoneactivitiesonanyworkstationswherethesystem

datehasnotbeenreset.• Allactivitiesyouperformonresetworkstationswillreflectthedatetowhichthatcomputerhasbeenreset.

To reset the date on computers with Windows XP:1. DothefollowingonyourCornerstoneserver:

a. Double-clickthedateinthelowerrightcornerofyourscreen.b. ClickChange date and time settings.c. OntheDateandTimePropertieswindow,selectanewdateandclickOK.

2. Repeatthesestepsoneachworkstationthatyouareusingtorekeydata.

To reset the date on computers with Windows 7:1. DothefollowingonyourCornerstoneserver:

a. Clickthedateinthelowerrightcornerofyourscreen.b. ClickChange date and time settings.c. OntheDateandTimewindow,clickChange date and time.d. SelectanewdateandclickOK.

2. Repeatthesestepsoneachworkstationthatyouareusingtorekeydata.

Enter invoices and payments

1. Withtheclient’saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient listareaandselectInvoice.

2. IntheInvoicenumberbox,pressTAB.3. FromtheInvoicetypelist,selectthetypeofinvoiceandpressTAB.4. InthefirstItem IDfield,entertheitemID.PressF2ordouble-clicktosearchforitemIDs.Then,pressTAB.5. Ifnecessary,enterthequantity,amount,staffID,revenuecenter,anddate(ifdifferentthansystemdate).6. VerifytheinformationintheDiscandTaxcolumns.Ifnecessary,clicktheDiscorTaxbuttontoapplya

discountortaxtothisitem.Note:Youmayneedtomakeamanualadjustmentifyourprevioussoftwarecalculatedtaxesdifferently.


7. Enteranyadditionalinvoiceitemsuntilallitemsareadded.IMPORTANT! Make sure both invoices match exactly before continuing.

8. ClickPost.9. AcceptormodifytheinformationonthePostInvoicewindow,andthenclickOK.10.OnthePaymentwindow,ifyourpracticeusescashierpasswords,enterthepasswordintheCashier password

box.Then,pressTAB.11. IntheAmountcolumn,enterthepaymentamountandpressTAB.12. InthePayment Typecolumn,selectthetypeofpaymentfromthedrop-downlist.Ifrequired,answerthe

paymenttypeprompt.13.TabtotheChange givenboxtoverifythebalanceafterpayments.14.ClickPost.

Enter payments only1. Withtheclient’saccountdisplayedonthePatientClipboardwindow,clickthe Account Informationtabinthe

Client informationarea.2. Right-clickinthetransactionlistareaandselectPayment.3. OnthePaymentwindow,ifyourpracticeusescashierpasswords,enterthepasswordintheCashier password

box.Then,pressTAB.4. IntheAmountcolumn,enterthepaymentamountandpressTAB.5. InthePayment Typecolumn,selectthetypeofpaymentfromthedrop-downlist.Ifrequired,answerthe

paymenttypeprompt.6. TabtotheChange givenboxtoverifythebalanceafterpayments.7. ClickPost.

Correct invoices and paymentsThe easiest way to correct invoice and payment information is to void incorrect invoices and payments and then input them using the instructions on the previous page. The steps required to void a payment vary slightly depending on whether or not the payment is attached to an invoice.

To void an invoice1. Withtheclient'saccountdisplayedonthePatientClipboard,clicktheAccount InformationtabintheClient

informationarea.2. Right-clickinthetransactionlistandselectInvoice.3. Double-clickintheInvoice numberboxandselecttheinvoice.TheClientInvoicewindowopens.4. ClicktheVoidbutton.TheVoidInvoicewindowopens.5. SelecttheCheck to confirm the voidcheckboxtoconfirmthatyouactuallywanttovoidthisinvoice.6. Adjusttheprintoptions,ifnecessary.7. Addcomments,ifnecessary.8. ClickOKwhenfinished.9. IfyourpracticeusescashierIDs,enteryourcashierpassword.

Theitemwilldisplayintheclient'saccounthistoryasavoideditem.Ifapaymentexistedontheoriginalinvoice,youwillhavetoissueacreditorgivecashbacktotheclient.(Paymentsmadeonvoidedinvoicesarealsovoided.)

To void a payment attached to an invoice1. Withtheclient'saccountdisplayedonthePatientClipboard,clicktheAccount InformationtabintheClient

informationarea.2. Right-clicktheinvoiceforthepaymentinthetransactionlistselectView.3. ClicktheViewbutton.TheClientInvoicewindowopens.


4. ClickthePaymentbutton.ThePaymentwindowopens.5. IfyourpracticeusescashierIDs,enteryourcashierpassword.6. Clickanywherewithinthepaymentrowtobevoided.7. PressCTRL+D.Amessageappearstoconfirmthevoid/deleteaction.8. ClickOKtoclosethemessageandthenclickSavetovoidtheselectedpayment.9. ClosetheClientInvoicewindow.

To void a payment NOT attached to an invoice1. Withtheclient'saccountdisplayedonthePatientClipboard,clicktheAccount InformationtabintheClient

informationarea.2. Right-clickthepaymenttovoidinthetransactionarea.ThePaymentwindowopens.3. IfyourpracticeusescashierIDs,enteryourcashierpassword.4. Clickanywherewithinthepaymentrowtobevoided.TheVoidbuttondisplayswhenapreviouslyposted

paymentisselected.5. ClicktheVoidbuttonorpressCTRL+D.Amessageappearstoconfirmthevoid/deleteaction.6. ClickOKtoclosethemessageandthenclickPosttovoidtheselectedpayment.7. Ifaskedifyouwanttoprint,clickYestoprintthepaymentvoidorclickNotoclosewithoutprinting.8. ClosetheClientAccountwindow.

Add new clients This procedure begins from the Patient Clipboard.

1. WiththecursorintheClient IDbox,pressF2ordouble-clicktoopentheClientListwindow.2. Enterthenewclient’slastnametoconfirmthatthereisnotanexistingaccount.3. ClickNewtosetupanewaccount.4. IntheClientIDbox,enteraclientIDorletCornerstoneautomaticallyselectanIDandpressTAB.If you are

adding an existing client from your previous software, make sure the ID matches. 5. Selectanappropriatetitle(optional)andentertheclient’snameandaddress.6. InthePhonesarea,double-clicktoaddanewphonenumber.Selectprimaryand/oralocation.7. Completetherestofthefieldsinthe Informationtab.8. EntertheappropriateinformationonthePrompts/Notestab.9. Ifanotherclientreferredthisnewclienttothepractice,enterthereferringclient’sIDontheReferralstab.10. VerifytheinformationontheA/R Informationtabandupdateifnecessary.11. ClickOKwhenyouhavefinishedenteringtheclient’sinformation.

Add new patients

1. Toaddanewpatient,dooneofthefollowing:• Ifaddingthenewpatientwhileaddinganewclient,right-clickandclickNewordouble-clickinthePatientsareaatthebottomoftheInformationtabontheClientInformationwindow.

• Ifaddinganewpatienttoanexistingclient,onthePatientClipboardwindow,right-clickinthePatient ListareaandclickNew.

2. InthePatient IDbox,enterapatientIDorletCornerstoneautomaticallyselectapatientID.If you are adding an existing patient from your previous software, make sure the ID matches.

3. CompletealltheapplicablefieldsontheInformationtab.4. OntheLetter ReminderstaborCall Backstab,completeallreminderinformationandduedatesif

vaccinationsorrelevantserviceswereprovidedatanotherclinic,andwillbeadministeredfromyourpracticeinthefuture.


5. OnthePrompts/Notestab,addinformationregardingthepatient.6. TheReferrals tabisforreferralclinicsthatwanttotrackfromwhichveterinaryclinicthispatientwasreferred.

Additionalsetupmayberequired;see“Chapter23:SettingUpReferralRelationshipManagement"intheCornerstone Administrator's Manual.

Change patient information

1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient list areaandselectUpdate.

2. Onthe InformationtabonthePatientInformationwindow,changetheappropriateinformation..3. ClickthePrompts/Notestabandselecttheappropriateprompt.4. IntheAnswercolumn,selectYesorNofromthedrop-downlist.5. ClickOKtosavetheupdates.

Enter a diagnosis

1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient list areaandselectDiagnosis.

2. IntheCodecolumn,enteradiagnosticcode.PressF2ordouble-clicktosearchforacode.3. IntheDatecolumn,enterthedate.4. IntheStatuscolumn,selecttheappropriatestatusfromthedrop-downlist.5. IntheStaffcolumn,entertheprovider’sID.PressF2ordouble-clicktosearchforanID.6. ClickOK.

Enter problemsYou can enter problems at any time and back date them.1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient

list areaandselectProblems.2. IntheProblemcolumn,enteraproblemcode.PressF2ordouble-clicktosearchforacode.3. IntheSeverityandStatecolumns,selecttheappropriateinformationfromthedrop-downlists.3. IntheStaffcolumn,entertheprovider’sID.PressF2ordouble-clicktosearchforanID.4. ClickOK.

Enter medical notesYou can enter medical notes at any time and back date them. See the Help (press F1 on the Cornerstone Editor window) for detailed instructions.1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient

list areaandselectMedical Note.TheStartNewDocumentwindowopens.2. IntheStaff IDbox,enterthestaffID.PressF2ordouble-clicktosearchforanID.3. Locateanddouble-clickatemplatefromthelist.ThetemplateopensintheCornerstoneEditor.4. Enterthedocumentcontentsandaddinvoiceitemsorattachments.5. Formatthedocument.6. Selectand/orenterdocumentproperties.7. Fromthedrop-downboxatthetoprightofthewindow,selecttheappropriatestatus:FinalorTentative.8. ClickOK tosavethedocument.

Enter medical notes—radiology and surgery logs

1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickthepatient’snameinthePatient list areaandselectMedical Note.TheStartNewDocumentwindowopens.


2. IntheStaffIDbox,enterthestaffID.PressF2ordouble-clicktosearchforanID.3. FromtheCategory drop-downlist,selectClassic medical note.4. Inthelistoftemplates,scrolltolocateandthendouble-clickCornerstone Surgery TemplateorCornerstone

Radiology (Imaging) Template.TheClassicMedicalNoteswindowopens.5. ClicktheDataEntrybuttontoopentheMedicalNoteInformationwindow.Entervaluesinthetableandthen

clickOK.6. Tofinalizethemedicalnote,selecttheAuto finalize after ___ dayscheckbox(andselectthenumberof

days)orselecttheFinal checkbox.7. ClickOK.8. ClickClose.

Add or change rabies tag information

1. WiththepatientselectedonthePatientClipboardwindow,selecttheTags/Microchip IDtabinthePatient informationarea.

2. Right-clickinthetaglistareaandselect ReissuetoaddanewtagorselectAdd Existing toaddatagthatwasissuedbyanotherveterinarian.

3. Entertheapplicableinformation.4. SelectthePrint Certificatecheckbox, ifapplicable.5. Click OK.

Enter vital signs

1. ClicktheVital Signs/Weight buttonthatdisplaysonmanywindowsthroughoutCornerstone.

2. Clicktheadd more vital signslink.3. Double-clickintheCreate New Vital Signs

set column.4. IntheDate/Time/Staff IDfields,verifyorchangethe

date/timeandprovidetheIDofstaffmemberenteringvitalsignsforthispatient.

5. IntheCreate new...columnentryfields,double-clickineachfieldtorecordvitalsignsasapplicableforthispatient.

6. Whenyouarefinished,clickSave tosavethevitalsignssettopatienthistory.

Change client records

1. Withaclient'saccountdisplayedonthePatientClipboardwindow,right-clickintheClient information areaandselectUpdate.

2. Clicktheappropriatetabstoupdateandchangetheinformation.3. Click OKtosavethechanges.

Schedule appointments1. WiththepatientselectedonthePatientClipboardwindow,right-clickandselectAppointment Scheduler.The

ScheduleforTodaywindowopens.2. Ifyourpracticehasstaffmemberswithdifferenthours,selectthescheduleforaspecificstaffmember.3. Double-clickinanavailabletimeslotinthescheduleorselectatimeslotandclickSchedule.TheNew

Appointmentwindowappears.Whenpromptedtoscheduleanappointmentfortheselectedpatient,clickYes.4. Fillouttheapplicableinformationfortheappointment.5. ClickOKtosavetheappointment.


Appendix B: Additional Resources Go Live Task Checklist

Invoice Item Setup List

Medical Notes and Correspondence Bookmark List

Reminder Series Diagram

Printing Monthly Statements

End of Year Checklist

Customization Task Checklist

Appendix B 19

Go Live Task Checklist

DuringtheGoLivephaseofinstallation,yourpracticewillbeliveonyournewCornerstonesystem.GoLiveusuallyoccursaftercompletingdefaultsettingsandrekeyingyourdata.

ReviewthechecklistlistbelowimmediatelyafteryoufinishrekeyingandareapproachingGoLivetime.ThefollowingtasksshouldbecompletedormonitoredduringthefirstdayofGoLive.

Task Checklist Description Resources Practice Benefit

Have someone available who has a good grasp of the software and who can coach, encourage, and support the staff.

Bepreparedtocoachthestaffthroughvariousproceduralsteps.Supportthemandprovidepraise!Considerasoftware“expert”forthefrontstaffandbackstaff,ifapplicable.

Yourencouragementandpatience! Operationalefficiency,customerservice,andemployeemotivation.

Complete setting up the Staff List.

Setuptheinformationforeachstaffmember,suchasname,address,phone,etc.

RefertotheDefault and Security Settings Guide.GotoLists > Stafftosetupstaffmembers.

AllowsallstaffmemberstouseCornerstone.

ThestaffIDswillbeusedforloggingin,invoicing,prescriptions,medicalhistorytracking,anddailyplannerusageandrecordtracking.

Complete Security Setup. Setupstaffpasswordsanddifferentlevelsofaccesstoinformationbasedonastaffmember’spassword.

RefertotheDefault and Security Settings Guide.

BasedonthesecurityassignedtotheloginID,accessmaybegrantedorrestrictedforvariouscomponentsofCornerstone,specificdialogboxes,orspecificreports.Youmaywanttoconsidersettingupmultiplelevelsofsecurity.

Set printer assignments for all workstations to print invoices, prescriptions, and reports.

Eachworkstationneedstobeconfiguredproperlysoinvoices,reports,anddocumentsprintedfromthatworkstationgototheappropriateprinter.

SeePrinter Assignments onpage7inthisguide.GotoFile > Printer Assignments.

Ensuringprintjobsprinttothecorrectprinterimprovesthespeedofprovidingclientserviceandpatientcare.

Eachworkstationneedstobeconfiguredproperlysolabelsprintedfromthatworkstationgototheappropriateprinter.

SeePrinter Assignments onpage7inthisguide.GotoFile > Printer Assignments.

Ensuringprintjobsprinttothecorrectprinterimprovesthespeedofprovidingclientserviceandpatientcare.

ReviewthedefaultEndofDayreportsyourpracticesetuptoprint.ThesereportswillprintwhenyouprocessyourEndofDay,whichcouldbeonceormultipletimesinanygivenday.

GotoControls > Defaults > Practice and Workstation > End of Period.

Operationalefficiency.

GoLiveTaskChecklist 20


Electronic appointment schedule - Review future appointments entered in Appointment Scheduler and ensure all are entered.

ChecktheappointmentsinthepaperappointmentbookandcomparethatwiththoseontheCornerstoneAppointmentSchedulerwindowORchecktheappointmentsontheprintedappointmentreportfromyouroldsystemandcomparethattoappointmentsenteredintoCornerstone’sAppointmentScheduler.

Focusonamanageableperiodoftimesuchasthenextweek,thenthenextmonth,etc.

RefertoSettingUptheAppointmentScheduleronp.6andUsingtheAppointmentScheduleronp.9inthisguide.

Clientserviceandpatientcare.

Review documents and labels needed immediately to run the practice.

Setupthedocumentsorlabelsyou’llneedimmediatelyforcheck-inorinvoicing(releaseforms,referralforms,cagecards,labels,etc.)Setuptheonesyouneedrightnow,therestcanwait.

RefertoSettingUpMedicalNotesandCorrespondenceonp.7inthisguide.

Operationalefficiencyandpatientcare.

Ensure all staff entering payments are set up with an applicable Cashier ID, if tracking payments received by staff.

Ifyourpracticeistrackingpaymentsreceived(bystaffordrawer),ensurethatallstaffareenteredandareawareoftheiruniquecashierpassword.

ActivatingthecashierIDfeature:1.ActivatetheCashierIDfeature:Controls > Defaults > Practice and Workstation > Account.SelecttheUse Cashier ID checkbox.2.CloseCornerstoneandopenitagain.3.Lists > Cashier ID > New/Update.EnterID.

Drawerbalancingand/ortrackingfortransactionquestions.

Verify clients are being checked in and out correctly by viewing the Census List.

TheCensusListdisplayspetscurrentlycheckedintothehospital.

F3orLists > Census. Operationalefficiency.

View the Daily Planner hourly to verify charges are being transferred from the Patient Visit List to invoices.

VerifythattheprocessoftransferringitemsfromthePatientVisitListtotheinvoiceisbeingcompleted.

Itemsmaystillbeonestimates,prescriptionlabels,oronthePatientVisitListthatshouldbeoninvoices.

DailyPlannerwindow Revenue



Take note of the types of mistakes being made during invoicing using the Voided Invoices Report. Also, check the Standard Fee Exception Summary to see if prices are being changed on invoices and both discount reports to verify discounts are being applied appropriately.

Mistakeshappen,butyoumightbeabletospotanyreoccurringissuestohelpcoachyourstafftoreducefuturemistakes.

GotoReports > Client > Voided Invoices Report.SettheSort OrdertoVoidandRange tothecurrentdate.Then,clickPrevieworPrint.

GotoReports > End of Period > End of Day.ClickCurrent. Thenruneachreport:StandardFeeExceptionReportSummary,DailyDiscountReport-ByDiscount,DailyDiscountReport-ByStaff.

Operationalefficiency

Perform a quantity control check on new clients

ConsiderprintingtheNewClientReportforthecurrentperiod.Reviewtheinformationforthoseclientsviatheclientandpatientinformationwindows.

Remembertocoachyourstaffonappropriatecapitalletterusage.

GotoReports > End of Period > End of Day.ClickCurrent,andthenselectNewClientReport-ByClientIDorNewClientReport-ByClientLastName(dependingonhowyouwouldlikethedatainthereporttobesorted).

Clientandpatientcare


Invoice Item Setup List 23

Invoice Item Setup List Information Tab R=RequiredField;O=OptionalField;NA=NotApplicable

Field Description/Explanation Inventory Service Group Pick DispensingInventoryExclusiveField

ID

TheuniqueIDassignedtoeachinvoiceitemID.ThisIDcanautomaticallybeassignedbythecomputeroryoucancreateyourownusingalphaand/ornumericcharacters.

R R R R R

TypeofInvoiceItem(Inventory, Service, Group, Pick, Dispensing)

Categorizestheinvoiceitemsandcontrolswhichfieldsarenowavailableforsetupandmodification. SelectionRequired(ChooseOne)

Hospitaldescription

Howdoyouwanttolookupthisitemandhaveitlistedinmedicalhistory? R R R R R

Clientdescription

Howdoyouwantthisitemtoappearonaninvoice,estimate,orremindercard?Ifyouleavetheclientdescriptionblank,itwillautomaticallyusethehospitaldescription.

O O O O O

Classification-Primary

Usedforinvoiceitemsearching,reportingselection,travelsheetmanagement,creatingpicklists,massmarkupselectionformassprice/tax/discount/dispensingchanges,GeneralLedgermanualextract,andstaffcommissionexceptions.

R R R R R

Classification-Subclass

Usedforinvoiceitemsearching,reportingselection,travelsheetmanagement,creatingpicklists,massmarkupselectionformassprice/tax/discount/dispensingchanges,andstaffcommissionexceptions.

O O O O O

Defaultrevenuecenter

Usedduringinvoicing.Iftheinvoiceitemdoesn’thaveadefaultrevenuecenterassigned,thenCornerstone*looksattheinvoiceitem’sclassificationrevenuecenter.Ifnothingisassignedthere,thenCornerstonelooksatthestaffontheinvoicingline.Revenuecentersforinvoicelinescanbechangedatthetimeofinvoicing.RevenuecentersareusedinreportssuchasthemonthlyreportServ.andInv.SalesbyRevenueCenter–ClassDesc.

O O O O O

SellbarcodeIfyouhaveabarcodescanner,listthebarcodeforthebuyand/orsellunitofmeasure.

O O O O NA

Status(ActiveorInactive)

Markaninvoiceitemasinactiveonlywhenyouhavediscontinueduseoftheitemanddonotwantittodisplayonlookuplistsrelatedtoinvoicing.

R R R R R

Miscellaneousitem

Selectthischeckboxonlyifyouwantyourstafftohavetheabilitytooverwritethedescriptionwhileinvoicing.Recommendation:Donotuseforinventoryitems.

O O O O O

Information Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Controlledsubstance

SelectthischeckboxtotracktheitemontheControlledSubstanceReport. O NA NA NA NA X

Hazardous/MSDS

SelecttheHazardouscheckboxiftheproductisconsideredhazardous.IfyouselectHazardous,selectMSDSifyourpracticehastheproduct’sMaterialsSafetyDataSheetrequiredbylaw.

O NA NA NA NA X

Unitofmeasure

Selectthesellingunitofmeasurefromthedrop-downlist.Ifyoudon’twanttouseaunitofmeasure,thenselect[None].IfthisitemismarkedtomaintainQOH,theUOMshouldbethelowestunitadministeredordispensed.IftheUOMisnotonthelistofoptions,closeoutofthewindow,andselectControls > Units of Measuretosetitup.

R NA NA NA NA X

Minimumprice

Typetheminimumpricetochargetheclient.Thispricedisplaysontheinvoiceuntiltheinvoiceitem’s(quantityxprice)+dispensingfeeequalsthebasepricelocatedintheAmountfieldtotheright.Thentheitemispricedasusual.

O O NA NA NA

Dispensingfee Includedinthepriceoftheitemwhentheitemisinvoiced. O NA NA NA O

Overridetheinventorypriceandapplyonlythedispensingitemfee

WhenthetypeofinvoiceitemisDispensing,selectthischeckboxtooverridetheinventorypriceanduseonlythedispensingitemfee.

NA NA NA NA O

Omitdispensingfeeformultiplepatients

Selectthischeckboxtochargethedispensingfeeonlyonceperinvoice. O NA NA NA NA X

Dispensing

ClickthisbuttontoopentheDispensingInformationwindow,whereyoucanselectaninvoiceitemthatislinkedtoanotherinventoryinvoiceitemrecord.Allowsyoutoaddanadditionalamountorpercentageofpricetoanitem.Itempriceanddispensingitempricearecombinedoninvoicetodisplayonlyoneitemprice.Note:Whenadispensingfeeisselected,thebuttondisplaysDispensing…

SelecttheAllow AllcheckboxtoallowstafftoclickShow All,whichallowsthemtoseealldispensingfeesforselectionwhenenteringcharges.

O NA NA NA NA X

Estimatemarkup

Typethepercentageusedtoestimatethehighpricerangeonestimatesforthisitem.

O O NA NA NA


Information Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Autocalculateprice

Ifthevendorhasincreasedyourcost,theitemwillbemarkedupappropriatelywhentheorderisreceived.(Theitemwillneverbemarkeddown.)Ifyouhaveselectedthisoption,specifytocalculatebyPercentage,orDollarAmount.Ifanamountdoesnotcalculateevenly,selecttheamounttoRoundTo.

O NA NA NA NA X

Base

TypethepricetochargetheclientintheAmountfieldbasedonthequantitylistedintheQtyfieldtotheleft.

Calculation:CostxMarkup+Cost=SellingPrice

Example:Acanoffoodissoldfor$2.00each,but,iftheclientbuysacaseof12cans,theyarecharged$1.85percanforthecase.IntheBaseAmountfield,thepricewouldbe$2.00;thenextlinewouldlist12.00intheQtyfieldwith$1.85intheAmountfield.Iftheclientbuys13cans,theclientwouldstillbecharged$1.85percan.

Canbezero

Canbezero

Canbezero

Canbezero

Canbezero

Allowchange

Alwaysallowsthepricetobeoverwritten.Neverdoesnotallowthepricetobeoverwrittenunlesstheuserhasadministratorsecurityprivileges.

Only increasesallowsthepricetobeincreased,neverdecreased.Administratorsarenotlimitedbythispricechangereason.

Only with reasonallowsthepricetobechanged,butareasonmustbeenteredforthechange.Tousethisoption,youmustcreatealistofpricechangereasons.WhenapriceischangedthereasonwillprintontheStandardFeeExceptionReport,alongwiththestaffwhochangedtheprice.(Recommended)

Require changealwaysforcesthepricetobechanged.Thissafeguardisusedincaseswherethepricefluctuatesandensuresthatthecorrectpriceischarged.Theitempricemustbesettozero.

R R NA NA NA


Instructions Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Departinginstructions

Printsattheendoftheinvoice.PressF2ordouble-clickintheIDfieldtoselectaninstruction.Thisinstructiondisplayswhencreatingtheinvoice,butitcanbechangedonanindividualbasis.

O O NA NA O

Prescriptioninstruction

Printsattheendoftheinvoice.PressF2ordouble-clickintheboxtoselecttheinstruction.

O O NA NA NA

Pharmacylinkinformation

AvailablewithpurchaseoftheVeterinaryPharmacyReference®module.Thisisusedtolinktheinvoiceitemwiththegenericdrugnameinthemodule.Theresultistheabilitytocalculatedosagesandreceiveinteractioninformation.

O NA NA NA NA X

Reminders Tab R=RequiredField;O=OptionalField;NA=NotApplicable


ReminderstoGenerateLetter

ReminderstoSatisfy

Tosetupaninvoiceitemtogenerateareminderpostcardoracallbackandtosatisfyletterreminders,usetheReminderstab. O O NA NA NA

Tax/Disc Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Salestaxtoapply

Usagetaxtoapply

Discountstoapply

Ifthisisataxableitem,highlighttheappropriatesalesandusagetaxes.Ifdiscountsapplytothisinvoiceitem,selectalldiscountsthatapply.Whenthisinvoiceitemisused,thesalestaxes,usagetax,anddiscountsareautomaticallyappliediftheclientissetuptoaccepttaxoraparticulardiscount.Taxanddiscountscanbechangedatthetimeofinvoicing.DonotselectNot Taxable.

O O NA NA O


Inventory Tab R=RequiredField;O=OptionalField;NA=NotApplicable


NDC/DINCode NDCistheUnitedStatesNationalDrugCode.DINisCanada’sDrugIdentificationNumberandshowsthatthemanufacturerisabletodistributethedrug.Inbothcases,itisanationalnumberthatdescribesthedrug.

O NA NA NA NA

Serialnumber Thiscanbethevendor’sproductnumber. O NA NA NA NAMaintainQOH Selectthischeckboxtotrackthisitemin

inventory(maintainquantityonhand). O NA NA NA NA X

Trackexpirationdates

ThisisanoptiononlyiftheMaintain QOHcheckboxisselectedforthisitem.

Selectthischeckboxtotrackexpirationdatesforthisitem.Staffwillberequiredtoenteranexpirationdatewhendepletingaquantityofthisitemfrominventory.

O NA NA NA NA X

Tracklotnumbers

ThisisanoptiononlyiftheMaintain QOHcheckboxisselectedforthisitem.

Selectthischeckboxtotracklotnumbersforthisitem.Staffwillberequiredtoenteralotnumberwhendepletingaquantityofthisitemfrominventory.

O NA NA NA NA X

Buy/sellratio ThisisanoptiononlyiftheMaintain QOHcheckboxisselectedforthisitem.

Ifmaintainingtheitem’squantityonhand,selectandenterthebuy/sellinformation.

Examples:1bottle=200tablets.Explanation:SetthebuyUOMtoequaltheUOMthatyoupurchase/receive.Ifyoureceive1bottleof200tablets,thenthebuy/sellratioshouldbe1Bottle=200Tabletsandyou’llbeabletosell1tablet.

O NA NA NA NA

Buybarcode Ifyouhaveabarcodescanner,scanthebarcodeusedforthesellingunitofmeasureorenterthealphanumericcode.(Itistypicallyfoundonthelabelofthebox/bottle/container.)Thebuy/sellratiomustbegreaterthan1:1forthisboxtobeavailable.

O NA NA NA NA

ItemVendor ClickthisbuttontoopentheItemVendorInformationwindow,whereyoucanviewandeditvendorinformationforthisitem.

O NA NA NA NA

Stockatlocationslist

Selectthelocationswherethisinventoryitemisstored.LocationsaresetupatInventory > Locations.

O NA NA NA NA

ReorderInformationbyLocation

Setdates,reorderpoints,reorderquantities,andoverstockpointsforeachlocationwheretheitemisstored.

SelectLocation Whentheinventorymodulefeatureisconfiguredtomulti-locationinventory,thisfieldbecomesavailable.

O NA NA NA NA


Inventory Tab R=RequiredField;O=OptionalField;NA=NotApplicable


FromandTo Iftheitemisseasonal,changethemonthsforwhichtheinformationisvalidandentertheReorderPt,ReorderQty,andOverstockQtyforeachperiod.Iftheitemisnotseasonal,typetheinformationfortheJanuarytoDecemberperiod.

O NA NA NA NA

ReorderPt. Thenumberofdosesatwhichthereordershouldbeplaced. O NA NA NA NA

ReorderQty. Howmanyunitsshouldbereordered. O NA NA NA NAOverstockQty. Thenumberofunitsininventory

afterwhichadditionalunitswouldbeconsideredoverstock.Thisisthemaximumnumberofunitsyouwanttohaveinthepractice.

O NA NA NA NA

Vaccine Tab R=RequiredField;O=OptionalField;NA=NotApplicable

Issuevaccinationtag

Vaccinetagstoencompassalltypesofvaccinations,includingrabiesandlargeanimalvaccines(e.g.,Brucellosisvaccinations).

O NA NA NA NA X

Rabiestag Selectthischeckboxifthisvaccineisforarabiestag. O NA NA NA NA X

Producer/Mfg: Theproducer/manufacturerforthevaccine.Thistiestheinformationdirectlytotheproductbeingadministered.

O NA NA NA NA X

Brand Thebrandofvaccine.Thistiestheinformationdirectlytotheproductbeingadministered.

O NA NA NA NA X

Type Selectthetypeofvaccine:Killed,MLV(modifiedlivevirus),Recombinant,Other,or<None>.

O NA NA NA NA X

Administrationbyspecies

YoucannowsetupthemostfrequentlyusedMannerofAdministration/Yearscombinationsforeachspecies.

O NA NA NA NA X

ManageList ClickthisbuttontoopentheMannerofAdministration/Yearswindow,whereyoucanadd,delete,andmanagethecombinationsofadministration/years.

O NA NA NA NA X

Availablelotnumbersandexpirationdates

Youcancreatealistofavailablelotnumbers/expirationdatesthatwillbeavailabletoselectwhencreatingthevaccinetag.

O NA NA NA NA X


Link Items Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Linkitems TheLink Itemstabhelpsyoutomaintainquantityonhandforinventoryitemsthatareassociatedwithaserviceitemoranotherinventoryitem.Linkeditemsareremovedfrominventorytotalsastheresultofasale.

O O NA NA NA X

Special Actions Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Specialactions Usethedrop-downliststoaddanyspecialactionsassociatedwiththisinvoiceitemandindicatewhentoapplythem.Selectionsinclude:

• FeedingGuideSoftware• ImageRequest• LabRequest• MarkasDeceased• PrescriptionLabel• PrintDocument• SexModification• UpdateMicrochipID• UpdateVitalSigns• VaccineTag

O O NA NA NA

Travel Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Travelsheetstoappearon

Highlighttravelsheetsonwhichyouwantthisinvoiceitemtoappear.ThiscanalsobeaccomplishedthroughLists>Travel Sheets.

O O O O NA

Whiteboard Tab R=RequiredField;O=OptionalField;NA=NotApplicable


Type ThenameofthePatientOrderitemfieldasitappearsinitsassociatedcolumnonthePatientOrderswindow.

O O NA NA NA

Value ThedefaultvaluetouseforthisfieldonthePatientOrderswindow. O O NA NA NA

Rules Iconsinthiscolumnindicatethecurrent“changerules”setforthisfield.Seethecorrespondingfieldexplanationsbelowforinformationontheseicons.

O O NA NA NA


Whiteboard Tab R=RequiredField;O=OptionalField;NA=NotApplicable


[Fieldtype]default

Dependingonthefieldtypeselectedontheleft,adrop-downlist,textboxorcheckboxmayappear,allowingyoutospecifythedefaultvalueforthisPatientOrdersitemfield.IfyouwanttorequirestafftoenterorselectthevalueatthetimetheorderitemisaddedonthePatientOrderswindow,setthedefaultvalueto<Blank>.

O O NA NA NA

Quantity ThedefaultvalueusedonthePatientOrderswindow. O O NA NA NA

WhenthisdefaultischangedonthePatientOrderswindow

Allowsyoutoselectoneofthefollowing“changerules”tobefollowedwhenthisfield'svalueischangedonthePatientOrderswindow.

O O NA NA NA

•Alsochangetheabovedefault

Whenthisfield'svalueischangedonthePatientOrderswindow,Cornerstonewillmakethechangevaluethenewdefaultvalueforthisfile(andautomaticallyupdatethedefaultvaluelistedontheWhiteboard setuptab).ForallfieldsexceptQuantity,thisistheoptionthatwillbeselectedbydefaultuponinstallingCornerstoneandwhensettingupanewinvoiceitem.

O O NA NA NA

•Donotchangetheabovedefault

Whenthisfield'svalueischangedonthePatientOrderswindow,Cornerstonewillnotmakethechangedvalue(itwillleavethedefaultvalueasitislistedontheWhiteboard setuptab).FortheQuantityfield,thisistheoptionthatwillbeselectedbydefaultuponinstallingCornerstone8.2andwhensettingupanewinvoiceitem.

O O NA NA NA

Editingpermissions

Allowsyoutoselectoneofthefollowingrulestodeterminewhichstaffareallowedtoedit/overwritethedefaultvalueforthisfieldonthePatientOrderswindow.

O O NA NA NA

•Allstaffmayedit

AllstaffwithPatientOrderspermissionsareallowedtoedit/overwritethedefaultvalueforthisfieldonthePatientOrderswindow,regardlessofwhethertheyhavebeengrantedWhiteboardOrdersOverridesecuritypermissions.ThisistheoptionthatwillbeselectedbydefaultuponinstallingCornerstoneandwhensettingupanewinvoiceitem.

O O NA NA NA

•Onlystaffwithsecuritypermissionsmayedit

OnlythosestaffmemberswithWhiteboardOrdersOverridesecuritypermissionsinCornerstoneareallowedtoedit/overridethedefaultvalueforthisfieldonthePatientOrderswindow.

O O NA NA NA

�� Ifafield'sdefaultvalueissetto<Blank>ontheWhiteboard setuptabandthereforeappearsblankonthePatientOrderswindow,allstaffwithPatientOrderspermissionsareallowedtoenterorselectavalueforthisfield,regardlessofwhethertheyhavebeengrantedWhiteboardOrdersOverridepermissionsinCornerstone.


Correspondence Bookmark List 31

Medical Notes and Correspondence Bookmark List

FileDescriptionsandBookmarksarelistedbelow.

BarCodes

BCClientFirstName BCClientFullName BCClientID

BCClientLastNameBCPatientIDBCPatientNameBCStaffFirstName

BCStaffFullNameBCStaffIDBCStaffLastName

Boarding

ArrivalDate ArrivalTime BoardingStatus

CageNumberCageTypeDepartureDate

DepartureTimePatientInformation

Choice

our/your us/you we/you

Client

Address1Address2AllPhonesCityClassificationClientSignatureCreditCodeCurrentA/RDateClientEnteredEmailAddressFinanceChargesA/RFirstNameFullNameIDLastMonthA/R

LastNameLastPaymentAmountLastPaymentDateLYSales–InventoryLYSales–ServicesLYVisitsMiddleInitialNinetyDaysA/RNoteOutstandingBalanceOverdueBalancePhoneDescriptionPhoneExtensionPhoneNumberPostalCode

ReferredAddress1ReferredAddress2ReferredByNameReferredCityReferredPostalCodeReferredStateSecondaryNameSixtyDaysA/RStateStatusThirtyDaysA/RTitleYTDSales–InventoryYTDSales–ServicesYTDVisits

Imaging

Image PatientPicture

InvoiceItems

List

Lab

LabResults


MedicalHistory

AbnormalExamObserv.Only AllExamObservationsDepartingInstructions

PatientDiagnosis

MedicalNotes

MedicalnotesfoundinSamplesandClassicMedicalNotescategoriesHeaderandFooterHeaderandFooterw/fonts

Merge

InvoiceItemBC InvoiceItemDesc(description) InvoiceItemID

Miscellaneous

CurrentDate CurrentTime

Patient

AgeBirthDateBreedCheckInDate(Last)CheckInTime(Last)CheckOutDate(Last)CheckOutTime(Last)ColorCurrentWeightCurrentWeightUnitCurrentWeightUnitDateDateCurrentWeight

DatePatientEnteredDeceasedDateMannerOfInjectionMarkingsMicrochipIDNameNumberOfYearsPatientClassificationPatientIDPatientNotePatientStatusRabiesExpirationDate

RabiesTagDateRabiesTagNumberRegistrationNumberSexSpeciesVaccineAmountVaccineExpirationVaccineLotNumberVaccineNameVaccineProducerVaccineType

Practice

AllPhonesClinicAddress1

ClinicAddress2ClinicCityClinicNameClinicName2

ClinicPhoneClinicPostalCodeClinicState

PrescriptionInst(instructions)

List

Question

Displaysawindowforaquestiontobeentered.


ReferralDoctor

AllPhonesRef.DoctorAddress1Ref.DoctorAddress2Ref.DoctorCityRef.DoctorEmailRef.DoctorFax

Ref.DoctorFirstNameRef.DoctorFullNameRef.DoctorLastNameRef.DoctorLicenseRef.DoctorNoteRef.DoctorPhoneDesc(description)

Ref.DoctorPhoneExtensionRef.DoctorPhoneNumberRef.DoctorPostalCodeRef.DoctorStateRef.DoctorTitle

ReferralHospital

AllPhonesRef.HospitalAddress1Ref.HospitalAddress2Ref.HospitalCity

Ref.HospitalEmailRef.HospitalFaxRef.HospitalNameRef.HospitalNoteRef.HospitalPhoneDesc(description)

Ref.HospitalPhoneExtensionRef.HospitalPhoneNumberRef.HospitalPostalCodeRef.HospitalState

ReminderInfo

VariesbyPractice

Staff

AllPhones Signature SignatureW/Pwd. StaffAddress1 StaffAddress2 StaffCity StaffClassification

StaffExtensionStaffFirstNameStaffFullNameStaffIDStaffLastNameStaffLicenseNumberStaffMiddleInitial

StaffNoteStaffPhoneDescriptionStaffPhoneNumberStaffPostalCodeStaffStateStaffStatusStaffTitle

UserDefClient

VariesbyPractice(dependingonwhatyousetupasuser-definedpromptsControls>User Definedprompts>Client tab)

UserDefPatient

VariesbyPractice(dependingonwhatyousetupasuserdefinedpromptsControls >User Defined prompts >Patient tab)

Vaccinations

Variesbyclinic

Reminder Series Diagram 34

Reminder Series Diagram Thediagrambelowshowsanexampleofacontinuousloopvaccinationseries,whereaboosterreminderwillbegenerated,versusanoloopvaccination,whereareminderisnotgenerated.

Small Animal ExampleVaccination Series for Kittens (Continuous Loop)

Large Animal ExampleVaccination for pregnant Mares (No Loops)

Will continue to generate Booster Reminder

Does not generate a reminder vaccination

End of Year Checklist 35

End of Year Checklist Tohelpyoupreparetoprocessyourend-of-yearprocessing,wehavepreparedthefollowingchecklist.

1. Writeoffbadaccounts.2. Completeallinvoicingfortheyearandprocessyourendofdayandendofmonthasyouusuallydo.Don’t

forgetyourbackups!3. Besureallopeninvoicesareclosed(thiscanbeverifiedwhenendofmonthisrun).Exception:Ifyouwantto

keephospitalizationsorboardinginvoicesopen,youcandoso.However,becausekeepinginvoicesopencanhaveend-of-yearfinancialimplications,consultwithyouraccountantpriortomakingthisdecision.

4. IfyouusetheInventorymodule,wesuggestthatyouprintanInventoryCostReportand/oranInventoryCostTotalsReporttoobtainthevalueofyourendinginventory,especiallyifyourpracticedoesnottakephysicalinventoryattheendoftheyear• TheInventoryCostReportlistscurrentquantityonhandandthecurrenttotalcost(value)ofyourinventory.• TheInventoryCostTotalsReportisshorterandincludesthecurrenttotalvalueofyourinventorybutdoesnotincludequantityonhand.

• Toprintthesereports,gotoReports> Inventory> Inventory Cost Report or Inventory Cost Totals Report.Note: Foraccurateend-of-yearinventorytotals,thesereportsshouldbeprintedimmediatelybeforeend-of-yearprocessingbecausetheyreflectcostdatafromtheexactmomenttheyareprinted.CornerstonecreatesabackupcopyofthesereportsontheCornerstoneserveraspartoftheend-of-yearprocessing(C:\Cstone\Share\EOYInvCostasInvCost.pdforInvCostTotal.pdf).

5. Makeyourend-of-yearbackup.Labelyourbackupmedia(tapeorCD)“Year-endbackup[year].”Storeyourbackupinanoff-sitelocationforanextendedperiodoftime(foraccountingpurposes).Werecommendthatyouverifyyourbackuphasprocessedwithouterrors.

6. InCornerstone,gotoActivities > End of Period > End of Year.Ifyouwanttomakeacopyofyourdatabase,clickYeswhenthe"Doyouwanttomakeacopyofyourdatabase?"messagedisplays.ClickNoifyoudonotwanttomakeacopyofthedatabase.

7. Youmaynowprintyouryear-endreportsandpurgeinactiveclients,inactiveordeceasedpets,orreminders.Althoughtheendofyearisagoodtimetopurge,purgingcanbedoneanytimeduringtheyear.

Youmayalsowanttoprintholidaymailinglabels.VisittheIDEXXLearningCentertoseeastep-by-stepdemonstration.YoucanviewtheHolidayMailingLabelssnippetvideoatidexxlearingcenter.com > On-Demand Learning > Snippets > Cornerstone > Holiday Mailing Labels.

Customization Task Checklist

Tasksaddressedinthissectionareuniquetoeachveterinarypracticeandeachpracticehasdifferentpriorities.Thefollowinglistprovidesageneralcustomizationguideline.

Reviewthechecklistbelowforthosetasksthatshouldbeaddressedwithinadayortwoofgoinglive.Thetasksareseparatedintotwostages:Immediate Consideration Tasks,and,forthosethataren’tsourgent,As Time Allows Tasks.

Customization - Immediate Consideration Tasks


Set up workstation printer assignments

Eachworkstationneedstohaveprinterassignmentssetupproperlysoinvoices,reports,documents,andlabelsprintedfromaworkstationareprintedattheappropriateprinter.

Referto“PrinterAssignments” onpage7ofthisguide.

Ensuresthatdocumentsprinttothecorrectprintertoimprovethespeedinwhichyouprovideclientserviceandpatientcare.

Complete any hardware and software setup for Lab/Digital interfaces

Eachinterfacerequiresthecompletionofhardwareinstallationand/orsoftwareinstallation/configuration.

Refertothespecificlabordigitalmanuals.

ContactCornerstoneSupportat1-800-695-2877.

DatadownloadedtopatienthistoryinCornerstone*helpstoensurecompletemedicalhistoryandreducemanualentry.Automatedresultscanincreaseaccuracyanddecreasemissedcharges.

Set a workstation for unattended backup

UnattendedEndofPeriodcanbesetuptoautomaticallymakeacopyofthedatabase,and/orrunendofday/endofmonth,and/orrunthedefaultreports.

Referto“UsingtheBackupVerificationAssistant” onpage7ofthisguide.

AnunattendedbackupprovidesanothersourcefromwhichCornerstoneSupportcanhelpyourestoreyourdata.Endofday/endofmonthcanbeprocessedwithouthavingastaffmemberstaylateatyourpracticetoprocessendofperiodandprintreports.

Customization - As Time Allows Tasks

Create groups and Smart GroupsConsidersettingupthefollowingSmartGroups:

•Sexmodification

•Dentals

•Surgeries

•AnnualVaccinationsorWellnessExams

•Euthanasia

Usegroupitemsonestimates,PatientVisitListsorinvoices.Groupsmayconsistofservice,inventory,andpickitemsandmaycontainnestedgroups(groupswithingroups).Groupitemsmaybesetuptochargeadifferentpriceofmade“smart”basedonpatientspecies,sex,ageorweightandmayprompttoaskbeforeaddingoraskforquantity.

Referto“SettingUpYourInvoiceItems”onp.6inthisguide.

Byusinggroupsyoueliminatetheneedtoenteritemsindividually,reducingtimeofentryandmissedcharges.

CustomizationTaskChecklist 36


Complete Veterinary Pharmacy Reference® (VPR) linking.

VeterinaryPharmacyReference®(VPR)checksfordruginteractions,calculatesproperdosages,andprintsclientanddruginformationsheets.

TheVPRprovides:•Dosagecalculatorbasedonweight•Conversionchartsfor:•Temperatureconversions•Weightandmeasureconversions•Commonmedicalabbreviations•Bodysurfacearea•Anti-parasiticagentcharts

RefertotheVeterinary Pharmacy Reference User’s Guide.

RefertoyoursalesrepresentativeforinformationregardingthepurchasefortheVeterinaryPharmacyReference.

Increasesperformanceefficienciesandlevelofpatientcare.

Complete time clock setup. TimeClockallowsyoutorecordandeditstaffhours.Cumulativereportscanbeprintedforoneorallemployees.

Referto“UsingtheTimeClock”onpage7ofthisguide.

Recordhoursworkedelectronically.PrintTimeClockreportsanduseforvariouspayrollneeds.

Create client correspondence documents or labels.

Createdocumentsthatutilizeinformationinyourdatabasetoproduceprintedmaterials(letters,forms,labels,certificates,etc.)

Referto“SettingUpMedicalNotesandCorrespondence”onpage7ofthisguide.

Improveclienteducationandpracticeperformance.

Update and link prescription instructions.

Asetofprescriptioninstructionsisincludedinthedatabase.Updatetheinstructionsaccordingtoyourneedsandlinktheinstructionstotheapplicableinvoiceitems.

1. ReviewtheinstructionsfromReports >Prescription Labels>PrescriptionInstructionReport.

2. AddoreditprescriptioninstructionsusingLists>Prescription Instructions.

3. LinktheinstructionstotheinvoiceitemsfromLists> Invoice Item > Instructionstab.

Linkingprescriptioninstructionstoappropriatepharmaceuticalitemsreducestheamountoftimerequiredtocreateprescriptions.

Update and link departing instructions.

Asetofdepartinginstructionsisincludedinthedatabase.Updatetheinstructionsaccordingtoyourneedsandlinktheinstructionstoapplicableinvoiceitems.

1. ReviewreportsfromReports > Invoice Item > Departing Instructions.

2. AddoreditdepartinginstructionsusingLists>Departing Instructions.

3. LinktheinstructionstotheinvoiceitemsfromLists > Invoice Item > Instructionstab.

Linkingdepartinginstructionstoappropriateinvoiceitemsprovidestheappropriateinformationtotheclientandhelpstoensurethatyouareprovidingthebestpatientcare.


http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/veterinary-pharmacy-formulary-setup-and-user-guide.pdf

http://www.idexx.com/pubwebresources/pdf/en_us/smallanimal/practice-management/cornerstone/veterinary-pharmacy-formulary-setup-and-user-guide.pdf


Set up medical note templates.Considersettingupthefollowingtemplates:

•Surgery

•Dental

•Fecal

•Radiology

Usemedicalnotetemplatestostandardizetheentryofmedicalnoteinformation.Setupandcustomizeavarietyofmedicalnotetemplatesforyourpractice.Usingmedicalnotetemplateshelpstogivethenotesaunifiedandconsistentlook.

Referto“SettingUpMedicalNotesandCorrespondence”onpage7ofthisguide.

Medicalnotetemplatesguideyouthroughtheprocessofenteringmedicalinformationandhelpreducethechanceofomittinginformation.

Formatthetemplatesotheinformationwillbeenteredthendisplayedinthepatient’srecordinaconsistentandeasytoreadlayout.

Set up travel sheets.Considersettingupthefollowingtravelsheets:

•In-ClinicProcedures

•Surgery

•Nutritional

•FarmCall/LargeAnimal

•OutPatient

Usingtravelsheets(alsoknownastreatment,circleorinvoicesheets)providesaneasywaytoaccessinvoiceitemsandaddthemtoestimates,PatientVisitLists,ElectronicWhiteboardandinvoices.Travelsheetscanbeprintedsothatyoucanrecordprovidedservicesandproductstoapatient.

Referto“TravelSheets”onp.10inthisguide.

Travelsheetscanhelpincreaseyourefficiencywhenaddingitemstoestimates,Patient Visit Listsandinvoices.Printedtravelsheetscanincreasespeedandaccuracyofrecordingcharges.

Complete the Hill’s® Feeding Guide software setup.

TheHill’sFeedingGuideSoftwareisatooldesignedtohelpyourecommendtheappropriateHill’sdietforapatient.

TheFeedingGuideSoftwareshowsyourclientsthefinancialbenefitoffeedingtheirpetsHill’sproductsandtheproperfeedinginstructionsforahealthierpet.

1. SetupHill’spetfoodsproductsasinventoryitems.

2. LinktheFeedingGuideSoftwarespecialactiontotheitems.

3. SetuptheHillsFeedingGuideSoftwarefromActivities > Feeding Guide > Feeding Guide Setup.

Hill’sFeedingGuidesoftwarecanhelpimproveclienteducationandpatientcare.

Set up reminder templates and messages.

RemindertemplatesareavailableforuseinbothCornerstoneandMicrosoft®Word.Setupthetemplatesforremindersandremindermessages.

Referto“SettingUpaReminderSystem”onp.6ofthisguide.

Customizereminderstomaximizeremindercomplianceandhelpproducearevenuestream.


Cornerstone 8.3 Self-Directed Installation and Learning Guide · IDEXX Cornerstone* 8.3 Self-Paced...

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