November Cornerstone

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corner st ne A NEXUS NEWSLETTER NOVEMBER 2014 IN THIS MONTH’S ISSUE Cultivating Great Internal Customer Service Practicing Humility Servant Leadership Understanding a Family’s Hierarchy of Needs Giving the spirit of

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Transcript of November Cornerstone

  1. 1. cornerst ne A NEXUS NEWSLETTERNOVEMBER 2014IN THIS MONTHS ISSUE Cultivating Great Internal Customer ServicePracticing HumilityServant LeadershipUnderstanding a Familys Hierarchy of NeedsGiving the spir it of
  2. 2. from the corner office of theCustomer service is a term we generallyassociate with companies that sell goods andservices. If we go to a coffee shop, we expect toget good customer service: the person behindthe counter helps us place our order; then he orshe completes it. If that server is pleasant, takesour order quickly, and delivers our coffee to uscorrectly, we feel weve gotten good service forour money.But what happens when no money isexchanged? Do we see a coworker as acustomer when he needs a financial reportto finish his budget? Is a Clinical Director acustomer when she asks to discuss a case withyou? Is a Communications Coordinator acustomer when he needs some pictures fromyour programs field trip for his story?Helping coworkers do their jobs better helpsNexus do a better job overall. Customer serviceis key to success, and internal customer serviceis key to exceptional external customer service.According to Entrepreneur magazine, superiorinternal customer service improves morale,productivity, employee retention, externalcustomer service, and, ultimately, profitability.As Nexus staff, we are all both customers andservers many times throughout a workday, andwe need to remember to consistently treat eachother with our Cornerstone Values of Honesty,Responsibility, Courage, Care & Concern.Entrepreneur magazine offered these tips froma roundtable discussion on internal customerservice. Use them regularly in your dealingswith coworkers. See what a difference they canmake.Treat coworkers and other departments as yourcustomers. Treat them like VIPs, not nuisances.Do whatever it takes to help. One day, yourcoworkers will return the favor.View coworkers requests as opportunitiesto help Nexus reach its strategic goals. Buildhelpful and productive coworker relationships.Exceed your internal customers expectations.Do things faster, better, easier. Follow through.Let your coworkers know they can count onyou.Say thank you. It means so much.CEOYour customer doesnt care how much youknow until they know how much you care.Damon Richards1 | NOVEMBER 2014David Hutchinson
  3. 3. Leadership is INFLUENCE;nothing more, nothing less.John MaxwellAt our recent Annual Conference, I presented on asubject that I am extremely passionate about: ServantLeadership.Many organizations, including Nexus, spend a greatdeal of time training staff to do the essentials of the job,but very little time raising up and training people to betrue leaders. Leadership is an awesome responsibility,and I was very happy to spend some time addressingthe subject with Nexus staff. Below are some excerptsfrom that presentation.Servant Leadership has been around since 1970, whenRobert Greenleaf first coined the term in an essayentitled The Servant as Leader. The key conclusion hemade can be seen in the following quote:The servant-leader is servant first. It begins with thenatural feeling that one wants to serve. Then consciouschoice brings one to aspire to lead. The best test is:Do those served grow as persons; do they, while beingserved, become healthier, wiser, freer, more autonomous,more likely themselves to become servants.Servant leadership is not a soft approach to leadership.On the contrary, it is difficult. Accountability is a keycomponent of this approachs effectiveness. Leadersmust be honest with the people they lead, and musthold them accountable when they are not performingwell. They must also be open to hearing honestfeedback.Today, Servant Leadership is practiced by many majorcompanies, including 35 of the top 100 Fortune 500companies in the United States. The list includesSouthwest Airlines, Starbucks, and Marriot.Anyone whoinfluences otherscan be a leader.Leadership is theability to inspirepeople to action, to influence them to be the bestthey can be. Leadership is the combination of Skill,Influence, and Character.The full definition of leadership is the SKILL ofINFLUENCING people to enthusiastically worktoward goals identified as being for the commongood, with CHARACTER that inspires confidence.Integrity and compassion are necessary componentsof character, as are serving and sacrifice. A true leaderutilizes all of these elements through a lens of love.In leadership, love is a verb. It is the act of extendingyourself to others by identifying and meeting needs.It is an ACTION. It is a choice. It means seeking thegreatest good of another person.A leader must demonstrate the loving characteristicsof Patience, Kindness, Respect, Trust, Giving, Honesty,Forgiveness, Commitment and Humility qualitiesthat are not unlike our Cornerstone Values.Servant Leadership is hard work. It must be continuallypracticed and measured until intentions align withactions. It really is a matter of the will.The Ken Blanchard formula for Servant LeadershipsaysIntentions Actions = NothingIntentions + Actions = The WillMay we all aspire to become servant leaders whereverwe are.Operations OutlookCOONOVEMBER 2014 | 2Brock Wolff
  4. 4. 3 | NOVEMBER 2014A Time for GivingSupporting the Nexus MissionAs the holiday season approaches, many people look forways to give back through end-of-year donations. As anonprofit, Nexus counts on donations to help purchasethe essentials that youth in our care need and to providethose special things that make the holidays bright for allkids.What better way to give back than within your ownorganization? In addition, when you give to Nexus, yourdonation is tax-deductible.Each Nexus site has a number of ways for employees anddonors to contribute to the Nexus mission, programs, andyouth.YOUTH WITHOUT RESOURCESYouth Without Resources helps fulfill the basic needs ofyouth on each campus. Donations help pay for medicaltreatment not covered by insurance, community collegetuition, apartment security deposits, and caps and gownsfor high school graduation ceremonies.Fund money comes from personal contributions muchof it from employee contributions either one-timedonations or payroll deductions. If you are interestedin donating, contact your sites Human Resourcesdepartment for registration information. Outside donorscan also contribute to the Youth Without Resources Fund.Contact each site directly to make a contribution.One-hundred percent of all contributions go directly tobenefit the youth on campus.ONLINE DONATIONSNEXUS WEBSITEYou can make donations directly to one of our sitesthrough the Nexus website: site homepage has a Donate Now button that willtake you to a secure PayPal page, where you can enterWays to Donate Contact your site Human ResourcesDepartment to register for a one-timeor ongoing donation to Youth WithoutResources. Go online at www.nexustreatment.orgor GiveMN to donate directly to a Nexussite. Contribute to Nexus CARES A fund thatbenefits foster youth and families. Make a donation or volunteer time tothe Crisis Nursery Serving Wright County. Sponsor a personalized pillowcase for afoster youth. Donate to the sites Wish Lists.Commonly needed items are listedbelow: Gift Cards Hygiene Products Books School and Craft Supplies Coloring Books Markers & Crayons Playing Cards Board Games Outdoor Games Sports Equipment ToysInternal Giving
  5. 5. Ways to Giveyour donation information.GIVEMNOur Minnesota sites Gerard Academy, Mille LacsAcademy, and Kindred Family Focus are all part ofGiveMN, an online giving forum for Minnesota nonprofitorganizations, schools, and causes. Simply go to, enter one of Nexus Minnesota site names, ortype Nexus in the search bar to choose the program ofyour choice.NEXUS CARESKindred Family Focus has a few unique givingopportunities to benefit Minnesota youth in need.Nexus CARES benefits both foster youth and fosterfamilies who need assistance with uncovered expenses,such as clothing, eyeglasses, hearing aides, and bracesfor foster youth. Funds also help pay for activity fees forathletic and academic clubs, and school events like promand graduation. This past summer, one foster family evenused funds to take their foster kids on a their first ever tripoutside of Minnesota.To donate to Nexus CARES, contact the Nexus Corporateoffice or Kindred Family Focus.CRISIS NURSERY SERVING WRIGHT COUNTYThe Crisis Nursery Serving Wright County is operated byKindred Family Focus. Giving your time or money to theCrisis Nursery provides telephone help lines, emergencychild care, and other support services at no cost to WrightCounty families in crisis. To donate or volunteer, contactJill Gatzke at [email protected] PILLOWCASESA Kindred Family Focus volunteer has begun makingpersonalized fleece pillowcases for foster youth. Withfunds provided by individual donations and NexusCARES, foster children get pillowcases embroidered withtheir name and featuring their favorite color, sport, orcharacter. Contact Kindred Family Focus if youd like tosponsor a personalized pillowcase for a foster youth.NOVEMBER 2014 | 4Other Ways to Give YourTime or TalentNexus offers many ways for you to getinvolved throughout the year. We arealways looking for sponsors and donors forevents like golf tournaments, graduations,family fun days, field trips, auctions, a ToolBash, and more.Additionally, our youth appreciate a specialmeal for the holidays and gifts on holidaysand birthdays.If you want to help, please contact one ofour sites directly to discuss ways to getinvolved.Mille Lacs AcademyJeremy Janski: 320.532.4005Gerard AcademyDamien Londino-Green: 507.433.1843Onarga AcademyArlinda Zaucha: 815.268.4001Indian Oaks AcademyBobbie Ruyle: 815.802.3700Woodbourne CenterSarah Weissman: 410.433.1000Kindred Family FocusLorie Gratke: 763.271.1670Crisis Nursery Serving Wright CountyJill Gatzke: 763.271.1674
  6. 6. Family PartnershipA Familys Hierarchy of NeedsDr. Michelle K. Murray, LMFTDirector of Clinical ServicesMaslows hierarchy of needs is a psychologicaltheory that describes human motivation. Thecentral premise of Maslows theory is that anindividuals most basic level of needs must bemet before one is able to desire, or focus theirmotivation around, meeting secondary or higher-levelneeds.Basic level needs include physiological needs likefood, water, breathing, sex, and sleep. Second levelneeds include personal and financial security,health and well-being, and having a safety netagainst illness or accidents. According to Maslowstheory, our physiological and safety needs must bemet before we can focus on meeting our needs forlove and belonging, esteem, and self-actualization.In much the same way, a family must have theirbasic physiological, safety, and security needs metbefore they can attend to higher-level needs anddemands.If a family is worried about food, housing,clothing, and employment, they will have a moredifficult time focusing on their childs behavior.5 | NOVEMBER 2014Therefore, if we want to truly engage families and helpthem meet their childrens needs, we must first ensurethey can meet their own basic needs of safety andsecurity. Once those basic needs are met, families willbe able to attend to the complex therapeutic processesthat focus on emotional and relational needs.Although Nexus does not have the resources to directlyprovide families with food, shelter, and employmentto families in treatment, we can design processeswithin our services to help connect families to essentialresources within their communities.This next year, we will work to become more familiarand connected with community resources in thecommunities in which our families in treatment live.These connections will also help Nexus establishrelationships and partnerships between our sites andthe communities in which we serve. The result will be awider range of resources to help families in need.Several of our sites have already begun the process ofdeveloping such awareness and resource development.In particular, Stephen Johnson, Aftercare Coordinatorat Mille Lacs Academy, and Allyson Taylor, AftercareTransitioning Social Worker at Woodbourne Center,have begun to compile community connection resourcelists.Stephen and Allyson have offered to help other sitesdesign the tools necessary to make similar connectionsin their vicinities. Please feel free to contact themdirectly for assistance: [email protected];[email protected]
  7. 7. Stay ConnectedNOVEMBER 2014 | 6Stay Connected to NexusJoin Us on Facebook and LinkedIn
  8. 8. Becky SchedinDirector of CQI and ResearchThis CQI Corner looks at one example of CQI in actionat Onarga Academy. We talked with Jamie Kozma,Clinical Director, and Steve Greenlee, QI Supervisor, ontheir efforts to boost return rates for Family SatisfactionSurveys, and what they are doing with the information.Throughout Nexus, we constantly seek feedbackfrom youth and stakeholders to better understandtheir experience with the care we provide. One waywe gather feedback is through Family SatisfactionSurveys (FSS) that family members of youth fill outwhile their child is in our care and at the time ofdischarge. These surveys help us understand familiesexperiences, gather their opinions of our teams,services, and facilities, and identify areas of strengthand improvement.While these surveys are used across Nexus, gatheringinformation from families can be challenging for anumber of reasons. Many youth do not have familywho are regularly involved with their care, andfinding a person to speak with can be difficult. Othershave family who live far away and are not oftenavailable. Combine these factors with the many otherresponsibilities and limited time that our staff has, andit becomes clear why getting good return rates can bechallenging.When Jamie Kozma became Onargas ClinicalDirector in 2006, she began supervising Onargasfamily therapists and all related activities, includingFamily Satisfaction Surveys. She noticed that returnrates for surveys were consistently low. They onlyreceived a return of about 30-40% of surveys. Aftertalking to her teams about the challenges and issuescontributing to the low return rates, they decided on anew approach.Jamie started by creating a tracking spreadsheet thatlisted all youth in Onargas care and due dates for eachyouths Family Satisfaction Surveys. She then startedsending out due date reminders to therapists andsupervisors. When a survey came in, it was checkedoff. If a survey was overdue or missing, she sent outadditional reminders to therapists and supervisors.I knew we hadto improve thereturn rates,and that it wasessential tokeep everyoneinvested andinvolved. Istarted sendingout remindersand updates, using humor; I would include jokes,pictures, whatever I could find.Response rates improved gradually with this newapproach, but rates really started to improve whenOnarga included Satisfaction Surveys in a Key FocusArea (KFA) for the year. The goal was to improvedistribution and return rates of the FSS. Theirapproach was a contest between programs to seewhich could get the best return rate.The contest and attention we paid to it reallyenergized programs, and we saw a positive impactalmost immediately, Kozma said. Having thatfriendly competition and offering a reward as well ashaving everyone focus on it really made it importantand kept the issue at the forefront of everyonesattention, which was crucial to success. We also triedto make the reward meaningful, with the winningprograms milieu being covered by administrative staffI Cant Get No Satisfaction (Surveys)Onarga Academys Experience in Gathering and UsingFamily Satisfaction SurveysCQI Corner7 | NOVEMBER 2014
  9. 9. quarters of 2014 show a 100% return rate the resultof tremendous effort and teamwork.Were looking forward to doing more with the dataand thinking about how this information aligns with afamilys level of involvement throughout services andtheir internal family satisfaction and communicationdynamics with one another, as well as change in thedata over time. Kozma said.In trying to make sense of the data being returnedon surveys, we are taking a strengths-based approachand identifying what families are consistently pointingout that we do well, Greenlee said. We recognizethat our greatest opportunity for distinguishing ouragency from competitors is to develop our strengths.One-hundred percent of family respondents indicatedthat they feel Onarga Academy is a safe place fortheir child to do treatment, that there are sufficientopportunities for visits and contact, and that ourfacilities are clean and attractive. We are currentlyfocusing on these areas within our strategic planningworkgroups.Were very pleased with what we are learning, andare proud of ourselves and our progress, and plan tokeep up the good work! said Kozma.Well look at other examples of CQI in action across Nexusin future issues of the Cornerstone. If you have an idea orany questions, please contact Becky Schedin, Director ofCQI and Research at [email protected] a shift. In addition, they got a commemorativeplaque and a pizza party. We also began sharing theinformation from the surveys with teamsboth tocelebrate compliments and remarks that were sharedby families, as well as to monitor areas of concern.In addition to the contest, Onarga also tried a varietyof new and persistent approaches to gather responses.We started out with just the family therapistsbeing the ones to collect the surveys, but eventuallybroadened it to include supervisors, as well as QI,Kozma said. We were able to get more people beyondthe therapists involved in collecting the surveyinformation, and could be more persistent, whichwas a huge help. Having other staff who were able tofollow up with families was really helpful, and alsoallowed us to come up with guidelines and trainingfor everyone on how the process works.Onarga continued to brainstorm new approachesand designed ways to streamline the process. Regularreminders began going out to staff well before surveydue dates approach. But that only solved part of theproblem.Steve Greenlee, QI Supervisor, recalled, We stillnoticed there were struggles with reaching certainfamily members and getting them to return writtensurveys (i.e., Oh, I forgot it at home, or Ill be sureto mail it in, were common responses with thesefamilies). Because of confidentiality issues, it wastough to reach families who we didnt see on site.We were finally able to figure out a way to gatherelectronic information securely using a HIPAA-compliantsolution. We can now receive electronicresponses from families that we would not haveotherwise been able to reach.The electronic solution was responsive to familiesneeds and allowed them to complete their survey on-site,which reduced paper forms and eliminated latermanual data entry.The result of these efforts has been remarkablereturn rates for discharge Family Satisfaction Surveyswere 43% for the first two quarters of 2013, and grewto 81% in the last two quarters of 2013. The first twoCQI CornerNOVEMBER 2014 | 8
  10. 10. Live Well, EverydayBeat the Winter BluesBefore the cold weather and gloomy days get you down,use these tips to make this a happy and healthy winter.Embrace the season. Relish in winters pleasures; hotcocoa, holiday lights, and fun winter activities. Alwaysdress for the weather. Sure, stuffing yourself into a parkacan make you feel like the abominable snowman, butstaying warm is a surprising secret to feeling merry.Get your group on. Bears may hibernate all winter, butwe humans werent built for that. In fact, socializing is avery powerful spirit-lifter. Make time each week or eachday to have a buddy moment, whether its grabbinglunch with a coworker or taking a class with a friend.Establishing get-together routines are also great; makedates with your friends and family, or join a local club.Winterize your workout. Low temps make it toughto stay motivated, but exercise helps boost your moodand can keep you happier throughout the season. Bravethe elements if you can; research shows outdoor activitycreates more feel-good endorphins than indoor exercise;if the weather is too harsh, do an at-home routine or keepan exercise DVD handy.Eat happy. Resist fatty, sugary comfort foods. Highlyrefined carbs and sugar can wreak havoc on blood sugarlevels, which can leave you feeling cranky. Some comfortfoods, however, can double as healthy pick-me-ups,especially if they contain nutrients like omega-3 fattyacids, good carbohydrates (think whole grains andvegetables), protein, and B vitamins.Rise and shine. Waking up to a brighter bedroom canhelp you feel happier all day. Leave curtains and blindsopen, or put lamps on a timer to switch on a few minutesbefore your alarm sounds.Lighten up. Exposure to sunlight is a powerful way tolift your spirits. Go for a walk when the sun is out, butmake sure to bundle up. You can also swap out some lightbulbs for compact fluorescent bulbs (CFL) that have colortemperatures around 4,000 degrees Kelvin. These bulbsmimic sunlight better than incandescent bulbs and giveoff some of the feel-good benefits of natural sunlight. Tryputting CFL bulbs in high-traffic areas of your home, suchas in the kitchen and family room.When we think about wellness and health, we oftenfocus on two major parts: healthy eating and physicalfitness. But wellness is so much more than that. Wellnessalso encompasses our emotional, spiritual, intellectual,social, and occupational health, according to the NationalWellness Institute.Introducing these lesser-acknowledged parts of wellnessinto our daily activities is essential. A new wellnesspractice focuses on humility. Humility is often negativelyinterpreted and seen as synonymous with low self-esteem.However, Websters dictionary defines humility as thequality or state of not thinking you are better than otherpeople: the quality or state of being humble. That definitionencourages us to look at humility in another light.Humility is growing in popularity as companies seekleaders who can recognize and exemplify this trait.Why has humility in leadership become so desirable?According to Doug Guthrie and Sudhir Venkatesh ofForbes, humility can be a powerful tool for leaders actually increasing legitimacy. When practiced regularly,the authors say, humility can help build a culture thatactually increases solidarity, innovation, openness tochange and many other positive features of organizationallife. The authors go on to say that leaders who showhumility by taking responsibility for an error insteadof blaming someone else quickly gain the respect andadmiration of their team. By admitting you are wrong, bytaking blame, you will have a group of more committedfollowers.Humility isnt just for leaders, we see it in all kinds ofpeople and positions, like the employee who goes aboveand beyond but does not call attention to him/herselffor recognition. We see it when an anonymous donordoesnt feel the need to be recognized for a generous gift.Humility is even found when we admit that we dont knowthe answer.Be Humble, Be HappyUsing Humility to Create StrongerRelationships9 | NOVEMBER 2014
  11. 11. Be Humble, Be Happy There are three magical words that can producemore peace of mind than a week at an expensiveretreat: You are right. Try it. If you catch yourself suddenly preaching orcoaching your listener without their permission,ask yourself why you feel the need to impose yourpoint of view on the discussion. Perhaps yourcorrection or instruction is a reflection of yourown need for prominence. Seek others input on how you are progressingalong your leadership path. Ask, How am Idoing? It takes humility to ask such a question.And even more humility to consider the answer. Encourage the practice of humility in yourcompany through your own example. Sharecredit for successes with others, and reinforce theethos of humility for your constituents. Considermentoring or coaching emerging leaders on thiskey attribute of leadership.Guthrie and Venkatesh of Forbes state that when weare open to the idea of being wrong and when wetruly believe that another path might be better, webecome more creative and innovative.People who practice humility tend to take more risks,explore more paths with unknown outcomes, and, interms of leadership, build better organizations. Theability to embrace humility and publicly acknowledgeerrors is a profoundly powerful link betweenauthenticity and the success of an individual andorganization.Bruna Martiniuzzi, author of The Leader as aMensch: Become the Kind of Person Others Want toFollow, says the benefits of humility include beingin a state of non-pretense. It improves relationshipsacross all levels, it reduces anxiety, it encouragesmore openness and, paradoxically, it enhances onesself-confidence. It opens a window to a higher self.In Don Emerson Davis, Jr. and Joshua N. Hooksarticle, Measuring Humility and Its Positive Effects,humility is identified with benefits that strengthensocial bonds. Thats especially important inrelationships where conflict or differences couldthreaten the security of the relationship, such asin a marriage, a therapist/client situation, or asupervisor/supervisee position.Something interesting happens, too, when weapproach situations from a perspective of humility;it opens us up to possibilities, as we choose open-mindednessand curiosity over protecting our pointof view, says Martinuzzi. We spend more timein that wonderful space of the beginners mind,willing to learn from what others have to offer. Wemove away from pushing into allowing, frominsecure to secure, from seeking approval to seekingenlightenment. We forget about being perfect, andwe enjoy being in the moment.Martinuzzi offers many suggestions on practicinghumility. A few are listed below: There are times when swallowing your pride canbe particularly difficult. Its times like that whenany intentions of humility can fly right out thewindow. Its easy to get engaged in a contest ofperfection and wills, with each side trying to bestthe other. Next time you find yourself in that kindof no-win situation, consider trying this strategy:Just stop talking; allow the other person to havethe limelight. Youll discover there is somethingvery liberating in stepping back.NOVEMBER 2014 | 10
  12. 12. Mille Lacs AcademyMille Lacs AcademyNew Trails Group HomeCelebrates RemodelingCompletionThe Home Opens its Doors to the CommunityAfter 11 years of operation, the New TrailsGroup Home (NTGH) got a facelift. Thefacility recently underwent a floor-to-ceilingremodeling project. Walls were painted, tongue-and-groove pine paneling was added to thestairwell walls, and flooring was replaced.To celebrate completion of the project, NTGHhosted an open house on October 27 for friends,neighbors, local community professionals,members of the Mille Lacs Academy (MLA)Community Advisory Committee, StateRepresentative Sondra Erickson, CountyCommissioner Dave Oslin, and Lisa Fobbe, amember of Senator Al Frankens staff. Uponarrival, guests were offered a variety of NewTrails-related information and a small fall giftbag filled with goodies. NTGH youth mingledwith guests and showed them around the home,which was decked in autumnal colors anddcor. The atmosphere was fun and relaxed, andguests enjoyed tasty hors doeuvres, treats, andpunch.The New Trails Group Home was establishedin 2003 and serves up to 10 youth at a time. Itoffers transitional support to youth who havesuccessfully completed treatment at MLA. Theprogram facilitates continued growth duringthe final phases of treatment and helps prepareyouth for a successful return back into theirhome communities.11 | NOVEMBER 2014< Tongue-and-groovepanelingwas addedto thestairwell.Guestsenjoyed afestive andcolorfulspread. >^ The housewas decoratedwith anautumntheme!Walls got afresh coat ofpaint. >Fall Happenings
  13. 13. Fall HappeningsWelcome, Paula!MLA Hires a Second Clinical DirectorPaula Minske joined Mille LacsAcademy (MLA) on October 13as the facilitys second ClinicalDirector. She was previouslyemployed with Anoka County,where she supervised mental healthand waiver staff.Paula hails from North Dakota andmoved to Anoka, MN, when shewas just two years old. For the past 16 years, she and herfamily have made their home in Zimmerman, MN. In herfree time, she loves to travel, spend time outdoors, andfish. In fact, Paula once landed a 180-pound Marlin whilefishing in Los Cabos!Paula received her undergraduate degree in Criminologyfrom the University of Minnesota-Duluth. After college,she went to work with Volunteers of America (VOA) asa residential counselor. During her 15 years with VOA,Paula enjoyed working with boys and girls, ages 10-18.She gained valuable experience in several roles during herascent to Program Director.After a long and successful run at VOA, Paula decided topursue her Masters Degree. She enrolled at St. Cloud StateUniversity and earned a degree in Marriage and FamilyTherapy (LMFT) and Community Counseling. She thentook a job with Sherburne County, MN, as a TherapeuticFoster Care Social Worker. She describes the work as anintensive role in which she worked with a small caseloadand met with clients multiple times each week.Paulas move to MLA enables her to continue workingwith kids and provides a good match clinically. Inworking with our youth, she believes that creating a solidrelationship goes a long way. Paula has a backgroundin Trauma-Informed Care (TIC), as well as DialecticalBehavior Therapy (DBT). She will work primarily withthe Castle Program (ages 13-16) and Safari Program (ages14-19, special needs).Directors ReportWe are very excited to introduceour newly developed MLAshort-term program as anadditional treatment alternativefor counties throughout thestate.We are also happy to reportthat our middle management group is back atfull complement, with the recent hire of a clinicalsupervisor for our youngest boys Ship Program.With the last of this middle managementleadership coming on board in early December, andwith both clinical directors now at the helm, weare eager to see this group work to strengthen ourtrauma-informed care, family partnership initiative,and customer service. Additionally, we will beimplementing Language Choice Therapy as anothercommunication tool in working with our youth,beginning with a pilot in our oldest boys NavigatorsProgram.MLA hosted its Fall Treatment Graduation onOctober 11. While graduation is always a verymoving and inspiring event, it was even more sothis year as, for the first time in MLAs history, ourkeynote speaker was a 20-year graduate of MLA. Hiswords of wisdom, encouragement, and hope left allof us inspired and hopeful for the future possibilitiesthat await each of our youth and all of us who carefor them.MLAs New Trails Group Home Open House hada wonderful turnout, including several electedofficials from local, state, and federal levels ofgovernment. Our youth and staff gave wonderfultours of our newly renovated home, which receivedrave reviews by all.Our annual MLA Holiday Open House will be held onTuesday, December 9 from 4-7 p.m. Plan to join us!We wish you a wonderful holiday season, filled withmuch joy and peace.NOVEMBER 2014 | 12Paula MinskeNew Clinical DirectorJan Gibson TalbotExecutive Director
  14. 14. Gerard AcademyGerard AcademyBeyond the BullyBullying is the use of force, threat, or coercion toabuse, intimidate, or aggressively dominate others.The behavior is often repeated and habitual. Itsbeen the subject of many recent articles, andnews stories. Now, thanks to Austins local publictelevision station, KSMQ, it is also the subject of anew documentary, entitled Beyond the Bully.Gerard Academy was a sponsor of thedocumentary, which aired locally in Octoberand is now available on public television stationsacross the state. Weve talked about providingsocial value as an organization, and supportingthe production of Beyond the Bully was one waywe could do that, says Executive Director BrentHenry.President and CEO of KSMQ, Eric Olson, says,Having Gerards support was a morale boosterfor the team that put this together. Knowing thatthere was local support from an organization thatdeals with mental health issues every day is a bigdeal.Beyond the Bully is a documentary that providesan up-close look at how school districts, youthorganizations, and students themselves addressthe topic of bullying.Hosted by longtime television personality RobyneRobinson, it looks at more than just identifyingwhat bullying is; the program helps kidsunderstand what they can do to prevent bullyingwhen they see it happen. Beyond the Bully sharesprograms that work, empowers bystanders tostand up, and calls out offenders. It also addressessome of the effects that victims experience.Olson got interested in the subject of bullyingafter reading a book on the topic by Dr. SallyKuykendall and seeing the theatre project AWAREin Rochester, MN, both of which are featuredin the documentary. But it was also personalexperience that drove him to produce theprogram. I remember those feelings of isolationand loneliness when I was in school, and I felt thatwe could offer kids resources and tools in order tohelp them. Its important that kids know that thereare choices.In fact, the importance of choices is broughthome in the program, as one Southern Minnesotafamily shares how bullying led to their daughterssuicide. Its heartbreaking, says Olson, but,unfortunately, not uncommon.Supporting KSMQ and this program fits perfectlywith our new mission statement: StrengtheningLives, Families, and Communities Through OurCornerstone Values, says Henry. We couldnt bemore proud to be associated with it.13 | NOVEMBER 2014
  15. 15. An Inspiring AutumnDirectors ReportLife Coach Tony Robbins said,The key distinction that willset you apart from the field is acommitment to mastery.Gerard Academy is committed togiving our staff the opportunityto become masters of theircraft. The youth and families we serve deserve thebest that we can be and the best we have to offer.This commitment to excellence and mastery hasmotivated us to offer our staff National ResidentialChild & Youth Care Certification through theUniversity of Oklahoma. Ten of our staff have beenselected to become certified trainers and will betrained on our campus by instructors from theUniversity. Our staff-certified trainers will then trainall of our Youth Counselors. At the completion ofthis training, each Youth Counselor will have theopportunity to become a nationally certified youthcare worker by the University of Oklahoma. TheUniversity says this certification process meansyour staff will maintain a common knowledge baseand residential care philosophy with consistentlyhigh values and practices. And certification meansrecognizable proficiency to placement organizations,licensing and accrediting agencies, funding sources,and the community at large.And what is the benefit to the Youth Counselor? Itclearly denotes the skills you have learned, and it is acommonly understood measure of your knowledgeand achievement. The certification process canprovide confidence in your ability for you and thepeople with whom you work. More important, it willbenefit the children and youth in your care.I am excited to bring the University of Oklahomastraining and certification to Gerard Academy. JackWelch, former GE CEO, said, The team that fieldsthe best players wins. Bringing this training toour campus is a statement that we are committedto having the best players, and demonstrates ourdedication to being a Premier Provider.NOVEMBER 2014 | 14Brent HenryExecutive DirectorKid President Inspires GerardBrad Montague createdKid President in 2012 a character developedto give kids a voice andshowcase their inspiringideas.Montagues brother-in-law, 10-year-oldRobby Novak, playsKid President in the online videos ( has Osteogenesis Imperfecta, also known as brittle bonedisease, but despite his condition, creates high-energy videosand encourages viewers to take part in challenges that can helpchange the world.As Kid President, Novak introduced Socktober, a challenge toget more than 2 million people to donate socks to local sheltersduring the month of October. He wanted to prove that even thesmallest acts of love, like donating a pair of socks, can make a bigdifference in the lives of our neighbors who are homeless.Lynn Smithwick, Clinical Supervisor of Gerards Cherbourg unit,saw Kid Presidents challenge and wanted to get involved. Thegirls [of Cherbourg] wanted to give back and help others that areless fortunate. We discussed that there are over 600,000 homelesspeople in the US, most being children, and it really struck achord with them. The girls readily accepted the challenge tobring a sock drive to the whole campus.Gerard staff and youth donated 273 pairs of socks duringSocktober; and when one young man went home on a visit, hespecifically purchased socksfor the drive. The girls ofCherbourg hand-deliveredthe socks to the DorothyDay House, a homelessshelter in Rochester,MN. Dorothy Day BoardPresident Ray Ostfeld said,It is a great joy to see somany young people careabout the homeless and towork hard to help them. We have a big need for warm socks inthe winter, and this sock drive will help us a great deal.Needless to say, Gerards Socktober event was a success thanksto the kindness of our youth and staff, and as Kid President says,People who make the world better for other people are some ofthe best people.Kid President, Robby Novak, created aSocktober challenge to collect socks forhomeless shelters.The girls of Cherbourg hand-deliveredcollected socks to a homeless shelter inRochester, MN.
  16. 16. Onarga AcademyOnarga AcademyAuditorium Renovation Restores Original BeautyAfter years of planning and a year of renovation,Onarga Academys new auditorium is finally areality. Plans for a grand opening event are now inprocess.Renewing the original beauty of the 80-year-oldspace and making improvements to enhance eachguests experience was quite an achievement.According to Mike Tilstra, AdministrativeDirector, We now have a more accommodatingfacility for a multitude of functions.The seating capacity was increased to more than230, and comfort was improved with betterquality and spaced seating. The space was mademore aesthetically pleasing, with the addition ofnew paint, floor coverings, lighting, heating, andair conditioning. And the facility was broughtup to date with state-of-the-art technologicaladvancements that included new audio/visualequipment and automatic blinds.Many thanks to Facilities Technician CoreyMatthews for the spaces physical transformationand IT team members, Lee Regnier and JamesRoth, for the technological improvements.15 | NOVEMBER 20141. Before the renovation.2. Construction begins.3. Renovated auditoriumwith new lighting andwindow coverings.4. The new art deco seats.1234The newly remodeled facility is more accommodating fora multitude of functions.
  17. 17. Directors Report2014 has been a year of growthand success on the OnargaAcademy campus.Onarga Academys staffcontinues to impress withsolid behavior managementprogramming across the board resulting inrecord lows for UIRs /restraints in 2014 (74%reduction from 2013). Kids are actively engagedin the treatment process as well as meaningful,structured, and fun activities. The Grand Prairie Schools BehaviorIntervention team has worked quite wellwith the clinical team, teachers, and aidesresulting in just 4 physical restraints withinthe school setting since January 2014. Our HR department staff has also workeddiligently and aggressively to fill positions,a contributing factor to the overall processto help ensure program stability. Onarga Academys training departmentgreatly assists behavior managementsuccess through the provision of a strongstaff development curriculum. Nursing, Vocational, Food Service,Admissions & Aftercare, Foster Parentsand TCI trainers all play an importantrole with therapeutic outcomes, andproductively engaging youth on thiscampus. Our administrative, IT, and maintenancestaff excels behind-the-scenes todevelop, support, and enhance our workenvironment.As we enter into the holiday season, I amthankful for our talented and dedicated teammembers who are committed to StrengtheningLives, Families, and Communities Through OurCornerstone Values.Ambassadors of ExcellenceOur Ambassadors ofExcellence NomineesThis past September, Nexus recognized an Ambassadorof Excellence from each site. Before selecting the 2014Ambassador of Excellence for Onarga Academy, wenominated 10 candidates for the honor. We recognizeeach of them here for the amazing work they do!Congratulations to all Onarga AcademyAmbassador of Excellence Nominees!NOVEMBER 2014 | 16Dennis WileyExecutive DirectorGerald Rieken,CounselorSarah Slimmer,Case ManagerJanelle Bagley,TherapistBill Chivers,Grand PrairieSchool TeacherMark Zinger,TherapistWoody Cowan,VocationalSpecialistStacy Jewell,TrainingCoordinatorSandra Krekeler,Grand PrairieSchool PrincipalSteve Greenlee,QualityImprovementSupervisorSarah Thomson,Counselor Onarga Academys2014 Ambassadorof ExcellenceAward Recipient
  18. 18. Indian Oaks AcademyIndian Oaks AcademyI want you to burn our new mission into yourminds and your hearts.That was the challenge posed by ExecutiveDirector Mike Chavers to every staff memberand youth at the close of IOAs first-everMission Week. We want to strengthennot only our youth, but their families andcommunities, said Chavers. My goal isthat every member of IOA understands thesignificance of our mission to strengthenlives, families, and communities through ourcornerstone values.IOA held a week-long celebration, November10-14, to introduce the new Nexus missionstatement. Monday was Program Pride Day,with each program and department donninga specific color that was reflected in programsportswear, athletic jerseys, and program dcor.Tuesday was Mission, Vision, and Purpose(MVP) Day, and new MVP Committees(replacing former Key Focus Area committees)were introduced. Over 300 cookies decorated with the new mission statement were passed out to staff as they visitedrecruitment booths for each MVP committee.At days end, almost 100 people had signed upfor committee service.Wednesday, staff wore their IOA gear in honorof Spirit Day. Awards were given for the oldestgear worn (including sportswear from 15years ago), the oldest Tool Bash T-shirt, bestintegration of program theme, and more.Even though the temperatures droppedbelow normal, Thursday morning was thestart of our Mission Walk. Each Safe HarborSchool classroom walked the route aroundcampus during what would normally be theirvocational class period. Programs and classesmade banners for the walk, and gave back tothe community by donating winter items tolocal charities.Strengthening the Mission17 | NOVEMBER 2014Staff in IOA blue onProgram Pride Day.The MVP theme waseverywhere on Tuesday.Staff broke out their vintage IOA shirts for Spirit Day.The Safe Harbor School Eagle made hisdebut during Mission Week.
  19. 19. Strengthening the MissionDirectors ReportIndian Oaks Academy andStarfish Family Homes, (the newfoster care arm of Indian OaksAcademy) are teaming up for thethird annual Spirit of StarfishGiving holiday fund raiser, Dec.5, 4-7 p.m., at the Quality Inn,800 N. Kinzie Ave., Bradley, IL.Prior to joining Nexus, Starfish hosted thissuccessful annual event as its main fund raisingeffort. Indian Oaks Academy Executive DirectorMike Chavers said, We are honored to add ourhelp to this exceptional cause.Starfish Advisory Board Chair, SueAnn OConnor,and event organizers have been roundingup donated items that will be distributed asChristmas gifts for every foster child in KankakeeCounty. Each year, many children in our countyspend Christmas day hoping for that special toyor item theyve been wishing for all year long,explained OConnor. Many generous peoplework hard to help us provide gifts and toys thatmake their holidays memorable.Event supporters will purchase a gift fromdonated items on display that evening. Theythen have the option to include a handwrittenholiday card and a photo-booth photograph forthe foster child who receives the gift.Volunteers, including youth from IOA, will beon hand to wrap gifts and oversee cards andphotos. The night also includes an auction ofraffle items, music and entertainment, snacks,refreshments and a cash bar.Those interested in donating a gift or auctionitem can contact Monique Davis at Indian OaksAcademy at (815) 802-3700.Mission Week also included a scavenger hunt with aquestionnaire that tested how well staff knew their coworkers.Questions ranged from what three areas the MVP committeeswill focus on, to which staff member tried out for Jeopardy andmet Alex Trebec!The week wrapped up with a pep rally on Friday, where awardswere given for the Mission Week competitions, and staff andkids entertained the audience.NOVEMBER 2014 | 18Mike ChaversExecutive DirectorYouth made great Mission Week banners.The Mission Walk:< Mission Week committeemembers ready the registrationtable.^ Below-normal temperatures didnt dampen spirits at the Mission Walk.Teachers Peggy Michalik, ScottMoore, and Juli Smith accompaniedtheir class on the walk. >
  20. 20. Woodbourne CenterWoodbourne CenterRedefining MasculinityI ask you: Howdo you define yourmasculinity?So began thespeech of formerNFL coach JoeEhrmann to theyoung men atWoodbourne.Ehrmann, formerBaltimore Coltscoach and player, joined Woodbournes campusto celebrate Cornerstone Values Day.Ehrmann played professional football forthirteen years, and was once named Colts Manof the Year. Most recently, he is featured in avideo against domestic abuse that serves asrequired viewing for the NFL, and he also workswith many NFL teams to educate them aboutsuch issues.Ehrmann has founded two nonprofits with hiswife, Paula: The Door, and Building Men andWomen for Others. Building Men and Womenfor Others challenges ideas of masculinity andfemininity, and works to redefine the roles ofsports, coaches, parents, and athletes.24/7 were sent all kinds of misinformationon what it means to be a man and about ourown value and worth, said Ehrmann to theyoung men. He discussed what he called thefundamental lies of masculinity.The lies, he said, are that ones size, strength andathletic ability are related to being a man;and that ones masculinity relies on sexualconquest and financial success. The lies ofmasculinity create a world of domestic violenceand substance abuse.Ehrmann also said that men are sociallyinfluenced not to express themselves, whichleads to more unhealthy behavior, likedependency on alcohol and violence.The challenge for every man is to make sureyour heart is related to your head, he said.Ehrmann inspired the young men to figure outtheir own masculinity, and told them they aremore than what has happened to them.None of us are hardwired; we can rewireourselves every time we make a self-determination.Ehrmann described how the fundamentallies, and the lack of ability for men to expressthemselves, create a culture of shame. Men dontfeel bad necessarily for what they have done, butfor who they are.He offered up a new measurement for standardsof masculinity: I think masculinity first andforemost has to be defined by your heart thecapacity to love and for relationships, hesaid. The second measure of masculinity iscommitment to a cause.Ehrmann encouraged the young men atWoodbourne to mine their negative experiencesfor purpose. Whatever life has dealt you, youcan find meaning in it...and add value for otherpeople.19 | NOVEMBER 2014Guest speaker Joe Ehrmannand Woodbourne CaseManager Erika Johnson.
  21. 21. Inspiring CampusDirectors ReportIts been a whirlwind of activityhere at Woodbourne Center.There have been changes at everylevel within our leadership teamthroughout the year; however,we have skilled staff membersthat are up to the challenge ofmeeting the needs of the kids weserve. I firmly believe our staff will also successfullyintegrate families and the community further intoour work.Some recent happenings and future endeavors: We welcomed Nexus Board members to ourcampus in October. They toured the facility,met with leadership, and enjoyed the firstperformance from our Drama Club. Our Treatment Foster Care program wasrecently asked by the state to accept familiesto meet their needs for emergency placementoptions. Our reputation of doing excellentwork with our families put us in the positionto receive this opportunity. We will receive 10families; each family will have a minimum ofone child. Weve formed a partnership with MorganState University to provide communityhealth resources for our youth in TreatmentFoster Care, and possibly for the kids that wedischarge. This partnership also provides anopportunity for some of our youth to get workexperience with the university. We are in the process of closing our 90-dayChildrens Diagnostic Treatment Center (CDTC)program. However, we look forward to theopportunities that this will bring. Our teamis working hard to develop options for thatspace that will serve both our agency andthe community as a whole. We are pursuingmultiple exciting options that will provide usan opportunity to progress and expand whatwe do here at Woodbourne Center. I will keepyou posted!Drama ClubLast month, Woodbourne Centersaw the inception of a Drama Clubon campus, led by Unit Coordinator and experiencedactor, Curtis D. McNeil, Jr. The Drama Club held a stagedreading of their first piece, entitled Indigenous Minds.McNeil arranged the story and directed the piece.The subject matter of Indigenous Minds did not shyaway from difficult subjects. The play covered poverty,addiction, and struggling families, but ended on a positivenote.Indigenous Minds was a melding of different forms ofmedia; the show combined original poetry, monologuesfrom movies and films, and well-known rap, rock, andalternative music. Both staff members and studentsparticipated in the performance. All of the originalcontent was poetry written by one Woodbourne Centeryouth. McNeil expects the next performance to be heldaround Christmas.Welcome, Walt!We are happy to welcome WaltMcCullough as Woodbourne Centersnew Business Office Manager.Walt has nineteen years of experiencein the management/finance/accounting fields, and holds an MBAand an undergraduate degree inAccounting.Walt hails from Edgewood, MD. Before making hisway back to the area, he lived and held executive-levelpositions in Tennessee and Alabama.NOVEMBER 2014 | 20Tony WilsonInterim ExecutiveDirector
  22. 22. Kindred Family FocusNational Adoption MonthChildren of all ages need permanent, stable,loving families. To focus public attentionon that need, National Adoption Month issponsored every November by the ChildrensBureau, in partnership with AdoptUSKids andChild Welfare Information Gateway.According to the Minnesota Departmentof Human Services (DHS), 539 Minnesotachildren were adopted from the foster caresystem in 2013. However, more than 100,000youth in the U.S. foster care system still awaitpermanent families.By the Numbers MinnesotaIn Minnesota, as of September 1, 2014, therewere 804 children under state guardianship; 513 kids in need of immediate adoptivefamilies; 291 children in pre-adoptive families,most with relative or foster parents whoplanned to adopt them; and 7 kids in long-term care by a court order.The focus of this years National AdoptionMonth was Promoting and SupportingSibling Connections, which highlighted theimportance of sibling bonds for childrensdevelopment and emotional well-being.Sibling connections are a unique bondthat is the longest relationship most peoplehave longer than a parent-child or spousalrelationship, says the Childrens Bureau. Someresearch suggests that children and youth infoster care experience better outcomes whenplaced with their siblings, and that siblingrelationships may promote resilience underadverse conditions.According to AdoptUSKids, agencies may usethe term sibling as a broad definition toembrace the traditions, faith affiliations, andunique family structures of various culturesand extended families. Therefore, siblingcan include those who share a birth parent orlegal parent, step-parent and/or others whohave lived together in a family and identifythemselves as siblings.Of the 513 children [in Minnesota] waitingfor adoption, 61% of these children aresiblings who need to be adopted together.Most have been traumatized during theircritical developmental years. Many willneed additional educational, medical, orpsychological help as they grow towardmaturity, says Minnesota DHS.When children experience parental losses,neglect and abuse, they depend on oneanother to survive, says AdoptUSKids. Inthe absence of reliable parental care, childrenturn to siblings for support, leading to strongsibling bonds. It goes on to say that siblingsplaced together helps alleviate the impact ofseparation and loss; having this connectionoffers continuity, support, and a sense of safetyand security for children.With the importance of sibling bonds in mind,the Fostering Connections to Success andIncreasing Adoptions Act of 2008 requiresstates to make reasonable efforts to placesiblings in the same foster home, kinshipguardianship, or adoptive placement and toprovide for frequent visits or other ongoinginteraction between siblings who are notplaced together. Yet, many states struggle torecruit families that are able to parent siblingKindred Family Focus21 | NOVEMBER 2014
  23. 23. National Adoption MonthDirectors ReportKFF is busy managing our currentwork volume and developing programstrategies for growth.Mission 21, our community partnerthat provides resources to childvictims of sex trafficking, placedits first youth in our foster careprogram. In this partnership,KFF manages the foster care; Mission 21 providescommunity support to youth and peer groups, issuesspecific consultation, and promotes our work. I see thisrelationship evolving into community mental healthsupports, both for youth in our care and those placed inthe community; southeastern MN counties show stronginterest in these programs. Together, we held a fosterhome recruitment effort to find homes for this population.Much is happening with our CTSS Certification and thecredentialing with private insurance companies, so KFF is/will be able to provide skills/therapy to clients throughoutMN. Our intent is to have mental health support servicesavailable to as many clients as possible; we recentlystarted services in St. Cloud. We hope to bridge the servicegap by providing support to foster youth and family upondischarge, offering post-adoption support, and reachingcommunity families in rural areas where services arelimited. This program is integral to both the Bridging andIn-home Behavioral Supports models being developedwith Dakota County. We are looking to fill more positionsin the Mankato, Rochester, and Austin areas.Our Monticello office has moved to a different suite, from#101 to #107, which allows us to consolidate all FamilyFocus accounting records with KFF. The Metro office issettled into their new office and recently sponsored bothan open house and a lunch and learn on PlacementStability for Foster/Adoptive Youth: What parents mightexpect and how professionals can support by Jae Ran Kimof the University of Minnesota. Thirty people attended thepresentation, and plans are in the works for another.Our adoption growth is beyond expectation. With the newgrant period, KFF has designated adoption workers whoare oriented to the work and are actively engaged. Havinga statewide presence allows us to provide service whenother agencies are unable, given the distance.Needless to say, these are exciting times for Kindred!groups, and many children adopted from foster care areseparated from their siblings every year.As November passes, we continue to promote the goals ofNational Adoption Month, create awareness of the needfor adoption for the children and sibling groups awaitingfamilies, and celebrate the families involved in adoption. Itis our job to encourage our communities to secure safety,permanency, and well-being for these children.4th Annual Timber DashOn the morning of October 4, more than 300 runners,walkers, and spectators assembled in the autumnalsplendor of Lake Maria State Park for Kindred FamilyFocus annual Timber Dash 5k. Luckily, the runners weregreeted with a bright and clear fall morning.The Timber Dash raises funds for the Crisis NurseryServing Wright County. With big thanks to our sponsors,donors, vendors, participants, and volunteers, this yearsTimber Dash raised more than $8,000 for the CrisisNursery!A special thanks to the staff at Lake Maria State Parkfor helping us with this event. Save the date for the fifthAnnual Timber Dash October 3, 2015. We hope to seeyou there!NOVEMBER 2014 | 22George HendricksonExecutive Director
  24. 24. Have an idea for a story?Contact Nancy Baldrica, Cornerstone [email protected]: Strengthening Lives, Families, and Communities Through Our Cornerstone ValuesNexus is a national, nonprofitorganization that helps youthrehabilitate and reintegratethrough a continuum ofdiversified services fromresidential to in-homecounseling.Nexus offers residential treatmentprograms, group home livingprograms, transitional livingprograms, treatment foster care,inpatient acute psychiatric care,in-home counseling services,alternative to residentialtreatment services, adoption,referrals to other treatmentproviders, and ongoing supportto youth in our care.The Nexus Family of TreatmentPrograms is a group of programsoffering diverse programsand services for children andfamilies that is operated byNexus, a Minnesota nonprofitcorporation and its subsidiaries:Gerard Treatment Programs,LLC. While these programsare operated by separate anddistinct legal entities, they sharean underlying adherence to theNexus Cornerstone Values andGuiding Principles and enjoythe efficiency and economyof coordinated managementfunctions.Nexus locations include MilleLacs Academy, Gerard Academy,Onarga Academy, Indian OaksAcademy, Woodbourne Center,and Kindred Family Focus.Cornerstone is published bi-monthlyby Nexus. All articlesare copyrighted by Nexus.Reproduction of any part of thispublication is prohibited withoutwritten consent.Editor: Nancy Baldrica505 Highway 169 North, Suite 500Plymouth, MN 55441-6447Corporate: 763-551-8640Editor: [email protected]w.nexustreatment.orgLike Nexus: A Family of Treatment Programson Facebook and LinkedIn to get updates!