COMPETITOR PRODUCT ANALYSIS

Auto/Mate Dealership Systems 4 Airline Dr. Albany, NY 12205 877.340.2677

COMPETITOR PRODUCT ANALYSIS

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R&R VS. Auto/MateCOMPARISON OF DMS

PRODUCTS & FEATURES

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SALES AND F&ICallbright is a phone system that integrates with Reynolds & Reynolds to track phone traffic that goes in and out of the dealership Callbright

Auto/Mate does not have a similar product.

Contact Management is Reynolds & Reynolds version of CRM.

Contact Management

This program is similar to Customer/Mate

dealerPAD allows you to quickly create prospects, search inventory, and manage prospects' desired and trade vehicles, on the lot or at home anytime, using Contact Management on your iPad.

dealerPADThis is basically a mobile version of Contact Management

eNegotiator, part of Reynolds Retail Management System, helps you better engage customers and provide them with a more positive, interactive negotiation experience. With Contact Management and Desking, you can create a more positive negotiating experience by easily communicating client information and deal expectations to the sales manager without having to leave the customer’s side.

eNegotiator

This is a tool that allows the salesperson and manager to go back and forth quoting different payments without the salesperson leaving the customer. Almost like a mobile desking.

Equity Calculator estimates the equity position of customers who have purchased a vehicle from your dealership. The customer's equity position is easy to view on several commonly used screens within Contact Management.

Equity Calculator


Lead Management provides built-in processes around capturing leads and managing unsold prospect activities.

Lead Management

We have similar capabilities in Customer/Mate

Naked Lime Marketing is a complete, full-service agency specializing in traditional and digital marketing, advertising, and web services for automotive retailers.

Naked LimeWe have a ftp feed integration with Naked Lime

With Reynolds Integrated Telephone System, you don't have to choose between productivity and customer service. It combines deep integration with ERA and Contact Management and enhanced phone features like retrieving voice mail from both your phone or your PC, emailing a voicemail, interactive voice responses, automated afterhours attendants, call distributions, and more. • Inbound and outbound call tracking. • Customer information on-screen before you answer.• Automated voice messaging.• Access the system on any iPhone® or Android™ mobile device with the MyRITS application.

R&R Phone System


Reynolds & Reynolds Product Auto/Mate Comparison

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Online service scheduling Service Portal We have Rev/Mate

College-educated, US-based callers are trained to communicate on your behalf, using non-confrontational, survey-based calls. Our professional team can:Ensure your sales and service calls are consistent and timely.Glean quality insight into how your staff interacts with your customers. Make, confirm, and reset appointments for vehicle purchases and repairs. See real-time call results in Contact Management.

Virtual Customer Care


Vehicle Inventory Management Solution

Vehicle Inventory Solutions

Vehicle Merchandising

AddOnAuto equips and trains dealerships to sell accessories effortlessly, without the hassle of maintaining a huge physical inventory.We have been assisting dealers since 2008 and our customers have seen accessory revenues increase by 50% to 500%. The average per copy sales of accessories for AddOnAuto dealers is more than 475 dollars.

AddOnAuto


R&R version of AIS Rates & Residuals We have a similar integration through AIS

Credit Bureau Inquiry

We have a similar integration through 700 Credit

Desking We offer desking

This is a fancy F&I Menu docuPAD We offer Option/Mate

ERA F&I Auto/Mate does not have a similar product.

This is the capabilty to create laser printed forms and electronically sign.

F&I eForms We can print laser forms

F&I Flatbed Printer We offer similar printers

F&I MenusWe offer Option/Mate


SALES AND F&I

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This appears to be a program similar to our service estimating system, maybe a little more robust

Advanced Service We offer a service estimating system

R&R SPG Electronic Parts Catalog

We interface with most parts catalog companies (ex Sanp On, Microcat)

R&R Menu selling for service Factory Style Maintenance Menus

We offer a similar product through Rev/Mate

Intelligent Forms Printing is a laser document network solution. It converts Reynolds print streams into intelligent documents, enabling you to create one-to-one marketing opportunities triggered by specific criteria such as the make, model, year, or mileage of vehicles brought in for service. This opens the door to greater sales and service revenue, increased customer loyalty and improved productivity.

Intelligent Forms Printing


One-Step Service helps your dealership better compete with independent quick-repair shops and grow your quick-service business by dramatically speeding up the process for repair order write-up of minor repairs and services. By allowing your advisors to write up, invoice, and accept payment for quick service in one simple step, One-Step Service reduces the number of keystrokes by up to 80 %! Supports ""30 minutes or less"" services by speeding up the write-up, invoicing, and payment processes. • Helps increase customer satisfaction and retention by meeting and exceeding customers' expectations. • Enables the service department to automatically bill out parts. • Automatically tracks your quick-service business in a separate department, making it simple and easy to report to your manufacturer. • Pulls pricing information from Service Price Guides, so all prices are accurate and complete.

One-Step Service


Increase your revenue, prevent inventory from growing stale on the shelf, and expand your market by selling parts and accessories online with Parts and Accessories Portal™ powered by Naked Lime Marketing.

Parts & Accessories Portal

This is a third party program through Naked Lime

R&R parts scanning solution Parts Barcoding Solutions

We offer parts scanning for receipting of inventory. We integrate with a third party company called IPS for this.


FIXED OPERATIONS

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Reservation Manager is an upgrade to ERA-IGNITE giving you an in-depth look at information to manage your service resources, effectively load your shop, and provide the best service to your customers. • Control shop resources, transportation types, and waiter capacity. • Schedule appointments based on available appointment dates/times and other vital shop resources. • Manage transportation types (loaner, rental, shuttle, valet) to help ensure your customers’ needs are met. • Track which customers can receive loaner cars. • Create custom categories and track time to sell. • (Possibilities: Sublet, Diagnosis time, Detail, Accessories, PDI)

Reservation Manager

We have some aspects of this in Rev/Mate

RFID for Service helps your dealership deliver the personalized service your customers expect while improving advisor efficiency. Keep advisors aware of arrivals with email and system notifications. • Promote faster write-up as customers are flagged upon arrival. • Display appointments for the day, arrival time, and lane. • Increase exposure to service specials and recommended services.

RFID for Service


R&R SPG SPG We offer a similar product through our SPG's

Improve customer loyalty and service revenue by bringing your service department online. Service Portal makes your dealership more accessible, more convenient, and far more efficient.

Service Portal Offer similar features in Rev/Mate

Service Relationship

Manager (online appointments)

Rev/Mate

R&R service mobile Service Sales Kits

Similar to our service mobile

Keep customers informed on the status of their vehicle automatically through RFID antenna locations, RO Closeout, and Service Dispatching. • Display only the statuses you want to show. • Customize what information is shown. (i.e. – Name, Appointment Time, Advisor, Vehicle) • Increase exposure to dealership specials with full and half-page ads.

Service Status Board

We offer parts scanning for receipting of inventory. We integrate with a third party company called IPS for this.

R&R dispatch program Technician Dispatch

This is similar to our dispatch


FIXED OPERATIONS

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R&R GL Inquiry screen Account Analysis This is our #31 GL Inquiry

R&R Apay Accounts Payable Management

This is our Apay

Biometric Authentication uses a fingerprint reader to allow employees to access your POWER system by clocking in and out.

Biometric Authenthication


Maximize efficiency and gain greater control over your entire collections process. Instead of running a schedule and working from a paper copy, your accounts receivable associates can conveniently view a list of past due customer balances from their computer screen. Lists are updated daily and are sorted by the amount due, helping ensure that customers who owe the most money are contacted first. The employee's screen will also display the last date of contact and the number of days past due. Future follow-up dates can be entered, and additional notes can be added to the screen. Establish your own timeframe status in which customers are contacted, such as past due, delinquent, or the standard 30, 60, 90 day overdue settings.

Collections Management


R&R's AMU Computer Assisted Instruction

We have AMU

Dashboard We have a Dashboard

Dealership Forms Auto/Mate does not have a similar product.

http://www.reyrey.com/solutions/power/bus_ee_mgmt/doc.asp

Document Retrival We offer similar integrations through Scan 123, ET File and One View

R&R Report Generator General Manager We have our report generators

Human Resource Management (HRM) creates an electronic personnel folder with instant, on-screen access to a complete listing of employee information from a single database. The software enables you to easily share vital employee data throughout your POWER system, track important information, and review comprehensive reports. This information is carefully secured and can only be accessed by authorized users.

Human Resource Management


Instant DOC This is like our DOC program

Writing checks outside of your payroll cycle can be time-consuming and frustrating. Gain total control over your check writing process with Instant/Trial Check (CHK). With the powerful set of features the software offers, you can easily write, review, edit, and print checks.

Instant/Trial Check This is our quick check program


ACCOUNTING

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Automatically target specific groups of customers in your database for followup contact, and send them text messages, professional letters, and e-mails through seamless integration with Microsoft® Word and Outlook, with the Outbound Correspondence and Communication software (OCC). When used with your Internet Business Connection (IBC) server, you can send instant e-mail notifications to customers based on defined "events" in your computer system. You can even separate types of mailings so you can communicate electronically with customers who have e-mail addresses, via text messages for those customers preferring to be contacted in this manner, or through traditional letters to customers without e-mail addresses.

Outbound Correspondence and

Communication

This sounds like it works similar to our mail merge program in our report generators

Payroll We have a payroll program

R&R Payroll Reporting

Payroll DownloadThis is basically payroll reporting which we do

The Reconciliation and Adjustments application allows you to easily complete your adjusting entries on the spot and better control your account data

Reconcillation and Adjustments

We can do adjustments in oour inquiry screen in the drill down, This seems to be a feature for power users only

With our web-based reporting tool, quickly and easily access critical business information to monitor the overall financial health of the dealership anywhere at any time. Base decisions on transactional data instead of performance indicators

ReverseRisk Not sure the purpose of this program but we have docs, financial statements and other reporting that does this.

This is an online payment program ReyPAY Auto/Mate does not have a similar product.

Hiring just one wrong applicant can cost your dealership thousands to millions of dollars. Reduce that risk with ScreeningOne. Be more confident in employment background screenings and make more informed hiring decisions. ScreeningOne gives you the highest level of customer service, information based on integrity, and secure, streamlined technology.

ScreeningOne Employment Background Screening


Time Clock We have Time/mate


ACCOUNTING

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DealerTrack VS. Auto/MateCOMPARISON OF DMS

PRODUCTS & FEATURES

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SALES AND F&IDigital Retailing allows customers to start the vehicle purchase process online and shop by payment, calculate vehicle-specific payments, value their trade-in, apply for financing, or even explore F&I products.

Digital Retailing Auto/Mate does not have a similar product.

Creates a personal and collaborative in-store experience that smoothly shifts deals started online into the showroom, and maximizes your sales and satisfaction potential• Direct Access to Lead Information • Pick up where the customer left off through lead data directly from your Digital Retailing-enabled website – or from additional lead source providers• Data Matching for Vehicles • Easily search your dealership’s inventory by VIN number, YMMT, Stock #, preferred monthly payment or “build a vehicle” option - Program Option Review • Review payment options, display available rebates and incentives, then quickly apply them to the payment quote • A Process that Wins Deals • Streamline the credit application process with a full form credit application that can be completed directly on the iPad.

Digital Retailing Showroom App

We have some of these features in our desking system, however it is not in the form of an app.

Securely track your deals within the finance workflow on your iPad®, iPhone® or Android™ device. Whether you are away from the dealership, on the lot, or in the showroom, you can access credit application and contract activity easily.

F&I Mobile App Auto/Mate does not have a similar product.

DT Desking Desking (Salesmaker)

Desking

DT bookout feature through N.A.D.A., Kelley Blue Book

Vehicle Valuation Today we offer NADA Bookout through Customer/Mate

DT Credit Bureau integration Credit Apps & Bureaus

We can push to Dealer Track, have a B-Directional integration with Route One and can push credit to 700 Credit.

DT F&I Menu Menu Selling We have Option/Mate

DT e-contracting Electronic Contracting

We can submit E-Contracting to Route One

DT Red Flag Compliance Program F&I Compliance We have 700 Credit we interface with for Credit and Compliance, we also offer menu disclosures within Option/Mate

Dealer Track Product Auto/Mate Comparison

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SALES AND F&IAccelerated Title takes the vehicle title payoff process and title release from weeks to days, reducing the industry standard timeframe from 12-18 days to as little as 4-6. That’s a significant reduction. You receive payoff requests directly through Dealertrack, and provide a precise payoff amount directly to dealers. And for the first time, you can provide your dealers with access to track title status, as well as a convenient way to review statements and transactions.Accelerated Title reduces the vehicle title payoff process and title release time from weeks to days. Lender receives funds the same day dealer receives title, reducing the standard funding “lifecycle” of about 12 days to just four. That’s the benefit of total integration between dealer and lender.

Accelerated Title


Accurately inventory your new and used cars with Vehicle Wizard. Download vehicle inventory from your Dealertrack DMS, physically scan your inventory and then use this solution to identify vehicle location and to report any non-scanned vehicles. This report also notes vehicles that were scanned but not downloaded from your DMS, allowing for easy reconciliation.

Bar Code Scanning

We offer a similar program

You can integrate your financing business with your General Ledger through the Dealertrack DMS. Managing financial contracts through a third party doesn’t necessarily provide an accurate view of your total business. Dealertrack’s Buy-Here Pay-Here solution integrates financing information in real-time, so you’ll always know how your portfolio is performing.With Dealertrack DMS Buy-Here Pay-Here, you’ll have access to up-to-date information on payments, bank deposits and collections. You can get a high-level view of your financing business or drill down into the details of a specific contract. You’ll have the information you need to successfully run your financing business, while you also eliminate the need to enter information twice or import data.

Buy Here Pay Here



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FIXED OPERATIONSGrow Fixed Operations revenue and gross profit with Service Pro, a powerful electronic inspection tool and shop optimization software. Service Pro facilitates thorough, electronic multipoint inspections with a guided process that seamlessly communicates with your DMS. Mobile Mechanic breaks the tethers tying technicians to their computer terminals. Available on any current generation iOS device, this Service Pro add-on option is a powerful inspection tool your technicians can bring with them anywhere in your dealership.A unique call center solution complements your operations and keeps your CSI high. Staying in regular contact with your customers can be the single most important way to retain their business. Service Pro’s call center solution keeps you in the forefront of your customers’ thoughts.Service Pro provides insight into fixed-ops sales and team dynamics in a way never before possible in our industry. Easy to use and incorporated into every aspect of the system, Service Pro’s reporting feature gives managers the ability to customize daily reports.A guided inspection process ensures every vehicle is examined in detail, when your technician begins an inspection, Service Pro provides a measured, forced process that must be completed step by step. The electronic multipoint inspection form ensures technicians never miss a step.The average technician can spend 20 minutes or more per RO at the parts counter and at the advisor’s desk. That lost time adds up quickly, and so does your lost revenue. Service Pro integrates with your DMS to provide instant, seamless and automatic communications.

Service Pro

We have some of these features between Sales/Mate and Dispatch

DT Service Mobile Service Check-in Service Mobile

DT Dispatch Service Dispatch Dispatch

DT SPG SPG SPG

DT MFG LTG Labor Time Guide We offer Labor Time Guides for various manufacturers

DT's Rental Porgram Daily Rental System We have a rental program minus the accounting piece

Bar Code Scanning We offer scanning for both parts and vehicle inventory similar to Dealer Track


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FIXED OPERATIONSTired of finding errors in your credit card deposit caused by miskeyed information? Constantly chasing credit card receipts for vehicle deposits? Dealertrack has partnered with Element Payment Services to deliver fully-integrated and secure credit and debit card processing. This PCI-compliant payment solution features Point-to-Point Encryption (P2PE) eliminating your dealership’s contact with unsecured data. The DMS stores only non-sensitive data necessary to perform the payment transaction while Element handles all sensitive cardholder data, shifting the liability of credit card acceptance away from your dealership.Even if you’re under contract with your current merchant you can take advantage of integrated credit card processing by utilizing Element’s Gateway services. This option allows you to maintain your current merchant relationship while still experiencing all the benefits of integrated credit card processing.

Credit Card Processing



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ACCOUNTINGGeneral Ledger Management

This is similar to our accounting module

Payroll and Personnel

Management

This is similar to our payroll

Document Management

They call it Reflections, we offer the same thing through ETFile, Scan 123 and One View


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CDK VS. Auto/MateCOMPARISON OF DMS

PRODUCTS & FEATURES

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SALES AND F&Ihttp://www.cdkglobal.com/solutions/digital-marketing

Digital Marketing Auto/Mate does not have a similar product.

Campaigns Auto/Mate does not have a similar product.

DataFresh® is an automated, integrated, data cleanup solution that corrects, updates and qualifies address records, tracks customer moves, and appends the information in your lists. We will pull your customers' information, clean those records, update them and then push the refreshed data back into your system.

Database Cleanse


This is an equity mining tool called Vehiclexchange: Reach nearly 100% of Service customers – regardless of where the vehicle was purchased • Prequalification from GM Financial or Dealers’ own credit criteria • Soft credit’ pull prequalifies consumers • Presents appropriate new vehicles to potential customers • Stacked OEM incentives and rebates included for replacement vehicles • Prequalified consumers receive customized emails and direct mailers • Personalized consumer portal

Automated Equity

We work with third party companies that do that

New Lot Intelligence is an innovative solution for managing New Car inventory, complete with pricing tools to help you integrate all applicable OEM incentives into your New Car pricing module. Simply click a button to syndicate to your various websites and your CDK DMS. If you are making stocking decisions with dealer trades or OEM orders without insights of three years of historical Sales data (pulled from the DMS) as well as the current market trends in your designated area, you could be compromising your potential profits.

New Lot Intelligence


CDK Used Lot Intelligence uses a scientific approach to help you price cars from your Used Car department, which can drive more profit. Plus now you can launch a vehicle directly to TradeRev‘s virtual auction platform.

Used Car Management


CDK Desking Desking Similar to our desking program

VIN Cleanse is a fully automated data cleansing service that refreshes your customer and vehicle relationships. It disconnects a vehicle from a customer when they no longer own it, providing you a cleaner vehicle and customer list for your marketing efforts. VIN numbers that are no longer relevant to you are cleaned from your system. It gathers data from your Dealer Management System then it automatically disconnects the outdated data and updates your records

VIN Management

We don't delete VIN information, removing VINS from customers is a manual process

CDK Product Auto/Mate Comparison

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SALES AND F&ICredit Services This is similar to our 700 Credit

integration

CDK F&I Menu Menu Selling This is similar to our Option/Mate Menu

This is CVR Vehicle Registration We integrate with CVR

CDK e-contracting Digital Contracting We offer e-contracting through Route One

We now offer eForms Library with F&I LaserStation®, a fast and easy solution for your F&I department. As a F&I LaserStation or Digital Contracting customer, you have automatic access to our eForms Library—right from your CDK Dealer Management System (DMS) at no additional charge. You can view and order thousands of electronic F&I forms, including state, bank, insurance and OEM forms. We can even add your dealership-specific custom forms to the eForms Library—reducing or even eliminating the preprinted ones taking up space in your dealership. Plus, you will help reduce the number of contracts rejected or possible compliance issues faced by using outdated forms. As new forms become available from your lenders and third parties, you are automatically notified, so you can keep your deals up to date.

eForms Library


CDK F&I Menu and ratings F&I Providers We offer ratings through our F&I Menu

F&I Manager Training

We have AMU

N/A Vehicle Wizard Auto/Mate does not have a similar product.

N/A Key Tracking Auto/Mate does not have a similar product.


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FIXED OPERATIONSThis is CDK's version of Service Mobile Mobile Service

ApplicationsWe also offer a mobile solution

CDK's version of dispatch Electronic Repair Order

We offer dispatch

It's an easy-to-use application,ideal for quick lube lanes and fleet centers that need to service vehicles fast and move on to the next job. You can enter parts and labor information easily and write a repair order in only 30 seconds. Increase repeat business when you let Quick Repair Order print customer reminder stickers for the next time service is due. Customer vehicle history information is saved for the next visit, too.

Quick Repair Order Auto/Mate does not have a similar

CDK's SPG SPG We offer SPG's

This is CDK's Tech Workbench Technician Management

We offer dispatch

CDK MFG Warranty Integration Warranty Claims This is our warranty claim processing and LTG's

With Parts Delivery Management, you can confidently monitor and track customer orders and invoices electronically, right from the point-of-sale through the warehouse to delivery. You will find all your key Parts order and invoice information in one simple Smart Desk screen. It is easy to view work in progress in real time throughout the day, and management can view orders entered, carryovers from the previous day, plus orders picked, verified and loaded. Easily identify and correct issues with orders as soon as they miss the specified time criteria. If your customers want updates on their orders, you can answer inquiries quickly and accurately, helping to increase customer satisfaction, employee productivity and profitability.

Parts Delivery


Business Management


Whether it’s to keep your supplies well stocked, have the documents and forms you need when you need them, or maintain marketing materials—CDK EasySource has everything your dealership needs to succeed. CDK Global and Staples® have entered into a strategic alliance to provide a one-stop shop for documents, forms and supplies for Automotive, Truck, Powersports, Marine, RV and Heavy Equipment dealers to give you just that.

Forms & Supplies Auto/Mate does not have a similar product.

OEM Integrations We offer OEM integrations


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ACCOUNTINGElectronically capture and archive your customer's signatures If you have ever realized that a document or receipt is missing a signature after a customer left your dealership—a potentially costly mistake—look no further than Signature Capture, the easy way to save customers' signatures electronically. Have your customers sign invoices, receipts and work orders on a digital pad at the point of sale, and save the handwritten signature to your electronic filing cabinet. You can drastically reduce your paper-handling costs, speed up check-out processes, and eliminate the need to print forms for traditional signatures.

Document Management


Handling the many complicated processes of human resources (HR) management can be tedious and time-consuming. We’ve made it easy – from payroll processing to employee management to HR compliance. Explore our packages to see how we can help.

Human Capital Management


This CDK's version of e-payments Cash Management Auto/Mate does not have a similar product.


COMPETITOR PRODUCT ANALYSIS

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