Food Bank of Contra Costa and Solanowww.foodbankccs.org

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Second level

• Third level

– Fourth level

+ Fifth level

Agency Compliance/Food Bank 101

Left: St. John the Baptist Food Pantry, El Cerrito

Topics to Cover

1. Agency Compliance

• James Lande (Agency Relations Coordinator)

2. Food Bank Programs

• Caitlin Sly (Programs Director)

3. Advocacy Overview

• Carly Finkle (Policy and Advocacy Manager)

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

• Food Safety Requirement

• Agency Agreement Violations

Compliance Basics

Food Safety Requirement

• Why is this a requirement?

• Do all sites need one?

• What are your options?

Agency Contract Reminders

• Exchanging donated food or other products for money, property, or services

• Removal of donated food or other products from an agency for personal use

• Transferring Food Bank product to agencies that are not partner agencies of the Food Bank of Contra Costa & Solano

• Using Food Bank of Contra Costa & Solano products and/or community donated products in a manner not related to serving the ill, needy, or infants

• Using Food Bank of Contra Costa & Solano products and community donated products for fundraising meals (ex: spaghetti dinners or bake sales)

Agency Contract Reminders cont.

• Failure to check your inventory for recalled product in response to recall notices

• Failure to submit Food Bank of Contra Costa & Solano Monthly Service Reports on a regular basis

• Any other violation of the Agency Agreement Form signed by the partner agency and Food Bank of Contra Costa & Solano

• Revocation of 501c3 status

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Monitoring

• Site visit at least once every two years

• Site visits last between 15 minutes to 1 hour depending on the need of the agency

• Sites have different issues: security, heat, location, resources, space, volunteers, etc…

What We Look for at a Monitoring Visit

• A great support staff

• Cleanliness , Organization and Adequate Space

• Sign in Sheet or way to track numbers served

• A secured pantry

• All Food at least 6 inches off the floor

• Food Rotation

• Thermometers in Refrigerators and Freezers

• Evidence of Pest or Rodents

• Client Respect

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Sharing Best Practices

• Some examples of what I’ve heard:

• Clients with special dietary needs

• Excess produce

• Share with us what methods you’ve used to overcome problems

Best Practices

Hours of Operation

• Are your hours posted?

• Hours Changed? Contact Agency Relations!

• Correctly listed in our food resource directory?

• Take your clients lives into account

Best Practices

Sign-In Sheets• Bare minimum for accurate statistics

Other Questions to ask:• Gauge if they qualify for other

programs

• Provide referral information

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Ordering Online

• Agency Express

• Order must be by the designated time set up by the remote services coordinator

• Remember to Submit the order

Agency Site Distribution

• Agency Site Distribution Coordinator and Driver

• Authorized Shoppers

• Show up on time with your agency badges

• Be properly dressed with no open toe shoes

• Act accordingly and be respectful of others

Remote Services Coordinators

• Tracy Nanney (Antioch, Vallejo (M) distributions, & Vacaville)

• 925-676-7543 ext. 220

• tnanney@foodbankccs.org

• Leslie Tolman (Fairfield & Vallejo (Th) distributions)

• 925-676-7543 ext. 288

• ltolman@foodbankccs.org

• Theresa Pate (El Sobrante & Concord distributions)

• 925-676-7543 ext. 221

• tpate@foodbankccs.org

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Agency Portal – Food Safety

Agency Portal - Calendar

Agency Compliance

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Agency Portal

• Reminders

Liability & The Good Samaritan Act

• If an agency distributes or serves food to a client in good faith, and it happens to make the client sick, the agency is covered under the Good Samaritan Act

• If an agency knowingly distributes or serves food that could be harmful to a client, the agency is not covered by the Good Samaritan Act and could be held liable for the harm that is caused.

Recall Procedures

• When your agency receives a recall notice:

• Please read the recall notice to find out which product is affected

• Determine whether your agency has any of this product

• Destroy any recalled product you find in your agency

• Notify clients of the recall if you suspect your agency has distributed any of the recalled product

Monthly Service Reports

• Due by the 10th of every month

• Report online at: www.foodbankccs.org/monthlystatistics

• Questions on Reporting?

• Contact Jessica Silverstein

• Phone: 925-677-7017

• Email: jsilverstein@foodbankccs.org

Agency Relations Staff

• Amy Faletti, Manager• 925-677-7020

• afaletti@foodbankccs.org

• James Lande, Coordinator• 925-849-8347

• jlande@foodbankccs.org

• Jessica Silverstein, Coordinator• 925-677-7017

• jsilverstein@foodbankccs.org

Topics to Cover

• Agency Compliance

• Food Bank Programs

• Advocacy Overview

Feeding America

History with Feeding America

• The leading Hunger Relief Charity in the U.S.

• Established in 1979

• 200 food banks nation wide

• Compliance oversight

• Advocacy/Awareness

• Fundraising

Food Bank of Contra Costa and Solano

• Established in 1975

• 22 million pounds of food last year (thanks to your help!)

• Over half is fresh produce

• Currently providing food to about 180 partner agencies

Food Bank Programs

• Feeding America

• Direct Service Programs

Community Produce Program

• Free mobile farmer’s market

• 69 sites throughout Contra Costa and Solano

• 7 days a week

• At each location twice a month

• Each family gets about 20 lbs. of produce

Food Assistance Program

• Food from United States Department of Agriculture (USDA)

• 33 sites throughout Contra Costa and Solano

• At each location once a month

• Each family gets canned food, produce, and bread

Food For Children

• For children 4-6 years old

• Meant to bridge gap between WIC and school meals

• 10 sites throughout Contra Costa and Solano

• At each location once a month

• Each family gets canned food, produce, and bread

Senior Food Program

• Seniors over 55 years old

• 39 sites throughout Contra Costa and Solano

• At each location twice a month

• Each senior gets canned food, produce, and bread

How to Refer?

Need Food Flyers:

www.foodbankccs.org/getfood

Food Resource Directories:

Contra Costa:

www.foodbankccs.org/frdcc

Solano:

www.foodbankccs.org/frdsol

Food Bank of Contra Costa & Solano / 37 /

May 20, 2019Agency Summit

Advocacy

Overview

Food Bank of Contra Costa & Solano / 38 /

Agenda

• What is Advocacy?

• Program Overview– Legislative Lunch

– Listening Sessions

– Speaker Series

– Hunger Action Day

– Community Advisory Panel

• Anti-Hunger Advocacy– 2018 achievements

– 2019 priorities

• Q&A

Food Bank of Contra Costa & Solano / 39 /

What is advocacy?

• Public policy impacts…– Our ability to distribute food to neighbors in need

– The community’s need for our services

• Advocacy is about education.– The Food Bank has a unique and trusted perspective on the issue

of hunger

– We can connect policymakers with people who are impacted by their decisions in order to make them better-informed

• Advocacy can look like…– Site visits with elected officials

– Letters, calls, social media

– Lobby days

Food Bank of Contra Costa & Solano / 40 /

Legislative Lunch & Learn

• Community event to provide:– Overview of advocacy

– Updates on past achievements

– Future priorities, opportunities, and challenges

*Get Involved: attend next year!

• Agencies, elected officials, volunteers, donors, clients, partner organizations, etc.

Food Bank of Contra Costa & Solano / 41 /

Listening Sessions

• Listen

• Learn

• Amplify

• Advocate

*Get Involved: Sign up to host a listening session!

Food Bank of Contra Costa & Solano / 42 /

Speaker Series

• Workshop series on advocacy, public speaking, and civic engagement to build grassroots advocacy power– 2017: Vallejo

– 2018: Bay Point

– 2019: Richmond

*Get Involved: Refer clients to become speakers!

Food Bank of Contra Costa & Solano / 43 /

Hunger Action Day

• Statewide day of anti-hunger organizing in Sacramento

• Rally in front of the state capitol and meetings with elected officials

• Wednesday, May 22

*Get Involved: Attend 2019 Hunger Action Day!

Food Bank of Contra Costa & Solano / 44 /

Community Advisory Panel

• Committee of Food Bank clients that meet monthly to provide feedback on:– Programs

– Advocacy

– Communications

• Ensure that community voices are representing in important decision-making processes at the Food Bank

• Criteria to participate– Resident of Contra Costa or Solano counties

– Lived experience of hunger and/or poverty

– Must have attended at least 3 events with the Food Bank

*Get Involved: Refer CAP members!

Food Bank of Contra Costa & Solano / 45 /

2018 Advocacy Wins

• State

– $8 million in CalFoodfunding

– $5.5 million for food bank infrastructure

– CalFresh expansion to SSI recipients

• Federal

– No cuts to CalFresh 2018 Farm Bill

Food Bank of Contra Costa & Solano / 46 /

2019 Advocacy Priorities

• Increase funding for food banks

– Invest $24.5 million from the state budget to allow food banks to purchase California-grown food and $15 million to support food bank infrastructure

• Prevent time limits on food assistance - AB 1022 (Wicks)

– Federal time limits on CalFresh will be reinstated in Contra Costa in September unless this bill is passed

– First bill co-sponsored by the Food Bank of Contra Costa and Solano

– Also co-sponsored by the California Association of Food Banks, Western Center on Law and Poverty, and the Alameda County Community Food Bank

Food Bank of Contra Costa & Solano / 47 /

Carly FinklePolicy & Advocacy Managercfinkle@foodbankccs.org925-334-2766

Mary Ann BugsAdvocacy & Community Engagement Coordinatormbuggs@foodbankccs.org925-791-1965