c2c Tt Booklet

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Transcript of c2c Tt Booklet

  • TRAINTIMES

    Shows all times between Shoeburyness and London Fenchurch Street

    Valid from 14th December 2014until further notice

  • Dear Customer,

    Welcome to your guide to our timetable.

    As you may already know, c2c recently started anew 15-year contract to run your local trainservice. We have a number of improvements were intending to introduce to your service overthe next few years to help improve your journey.In particular, we have two new benefits which you can take advantage of from today:

    Our new c2c Smartcard, which offers Oyster-style ticketing acrossthe whole c2c route and not just in the London area. You can nowload your season ticket onto a c2c Smartcard, and we are addingsingle and return tickets to c2c Smart too. These cards are easy touse and mean you can beat the queue at the ticket office by buyingonline

    Our new c2c Live app, which provides you with a one-stop-shop foreverything from personalised journey information to buying tickets.You can even use it to pay for your car parking! Weve also includeddoor-to-door journey planning, so you can enter any postcode inthe country and find how to get there using public transport

    If you dont have the app already, you can use our free station Wi-Fi to goto our website to find out more information and download the app.

    We have more information online about other new benefits in the newfranchise, including our new Passenger Charter which makes promises toyou about the services you will receive. Weve also got details about ourproposals for a new timetable in December 2015, to replace the currentservices listed in this guide. This will deliver more services, improvedconnections, extra stops and new weekend destinations, so visit c2c-online.co.uk to find out more.

    In the meantime, I hope you enjoy your journey with us and that you findthis timetable useful.

    Julian DruryManaging Directorc2c

    WELCOME

  • 34 Promises

    6 c2c useful contacts

    8 Station facilities and ticket office opening hours

    10 Journey tips

    Train times

    11 Shoeburyness to London

    24 London to Shoeburyness

    36 Bus and Ferry Service Gravesend to London

    38 Bus and Ferry Service London to Gravesend

    Back Cover Route Map

    CONTENTS

    Like us on Facebook at c2c Rail for all thelatest competitions and offers.

    Follow us on Twitter @c2c_Rail for all thelatest service updates.

  • 4We are guaranteeing you excellent customer service over the next 15 years,below are the important commitments that we are making to you.

    PUNCTUALWe also recognise the importance of our trains arriving on time at allintermediate stations. So were working hard to make sure that by the rstanniversary of our franchise start date, we report trains as arriving on time only ifthey arrive within one minute of their schedule.

    OPENWe want to be the best railway in the world. So well always share our up-to-dateperformance information, so you can be the judge of how were doing.

    HELPFULWere here to help. Whether its information, ticket buying or worries about yoursafety, theres always someone to talk to in person or someone you can contactusing our station help points.

    FAIRWe will always offer you the right ticket for your journey at the best possibleprice. But we dont stop at that. We want it to be easy too. So we offer lots ofways to buy them, from helpful staff, to easy-to use machines.

    SAFEWe take your safety seriously. Its why were introducing on-train security staff -accredited by the British Transport Police - by the end of the rst year of the newfranchise. Its our way of helping you have a trouble free experience when you useour services.

    SORRYWell do our absolute best to prevent delays, but when they happen well do morethan just say sorry. Depending on how long youre kept waiting well refund you apercentage of your journey. From 50% for a shorter delay, to up to 200% for alonger one. Simply pick up a form at a station or complete one online.

    INFORMEDWe want everyone to be able to talk to us if they need to. So you can contact usonline, on Facebook & Twitter and via the c2c Live app. You can also ndinformation on National Rail Enquiries or at c2c-online.co.uk.

    ACCESSIBLEIf you give us four hours notice when youre travelling on the c2c network, wellbe able to arrange any help you need to make your journey. We also hope tobecome the rst completely wheelchair friendly train company in Britain, and tomake our stations, platforms and trains step-free over the coming years.

    PROMISES

  • If you are a c2c Annual Season Ticket customer, you areentitled to FREE Off-Peak tickets on the c2c route toexplore further or to share with family and friends. Just renew online or switch to c2c Smart.

    Applies to c2c routes only. Terms and Conditions apply.

    4 FREE OFF-PEAKLOYALTY TICKETS

    TO EXPLORE

    Renew your Annual Season Ticketonline or switch to c2c Smart

  • 6For up to the minute train running information, details offorthcoming engineering work, fares information, fulltimetables and much more visit www.c2c-online.co.uk

    Train Times & Fares Information for all National Rail Serviceswww.nationalrail.co.ukTel: 0845 748 4950 (24 Hours)

    Cycle & Mobility Impaired Assistance Helpline Tel: 0345 744 4422 (option 3)(24 hours a day)

    Lost PropertyTel: 0345 744 4422 (option 4)(0800 - 2000 Monday to Friday; 0900 - 1600 Saturday, Sunday & Bank Holidays)

    Customer RelationsCustomer Relations c2c Rail,FREEPOST ADM3968,Southend SS1 1ZS,Email: contact@c2crail.co.ukTel: 0345 744 4422 (option 6) (0800 - 2000 Monday to Friday;0900 - 1600 Saturday, Sunday & Bank Holidays)

    Public Transport Informationtraveline.infoTel: 0871 200 2233

    Public Transport Information for Londontfl.gov.uk

    Through Tickets for Train & Busplusbus.info

    Guide to Taxis Serving Rail Stationstraintaxi.co.uk

    Rail Crime: Dont Ignore it, Report itTel: 0800 40 50 40Text: 61016

    c2c USEFUL CONTACTS

  • 7We regularly meet with passenger groups to ensure that your voiceis heard and we understand how we can improve our service andperformance.

    We also have a Passenger Panel - a group of customers whoregularly discuss with us any issues that you raise. You can contactthem by email at passengerpanel@c2crail.co.uk

    Independent Passenger Representation

    London TravelwatchDexter House2 Royal Mint CourtLondon EC3N 4QNEmail: info@londontravelwatch.org.ukTel: 020 3176 2999Fax: 020 3176 5991londontravelwatch.org.ukFor stations Upminster/Purfleet to London

    Passenger FocusFREEPOST RTEH-XAGE-BYKZPO Box 5594Southend On SeaSS1 9PZTel: 0300 123 2350Fax: 0845 850 1392Textphone: 0845 850 1354Email: info@passengerfocus.org.ukpassengerfocus.org.ukFor stations West Horndon/Ockendon/Grays to Shoeburyness

    c2c USEFUL CONTACTS

    RAIL USER GROUPSSouthend Railway Travellers AssociationMr P Slattery, 17 Central Avenue, Southend-on-Sea, Essex, SS2 5HR

    Thurrock Rail Users GroupPO Box 299, Grays, RM17 6XQtrug@btopenworld.com

  • 8STATION FACILITIES

  • 9Facilities and ticket office opening times aresubject to change. For an up to date list of stationfacilities, please see c2c-online.co.uk

    TICKET OFFICE OPENING HOURS

  • 10

    For full details of all c2c services, fare information (including season ticket savingscalculator) and ticket purchase, timetable and service alteration and commuternews please visit our website c2c-online.co.uk.

    CONNECTIONSConnections are available at c2c stations with National Rail services, LondonUnderground, local PlusBus services, and taxis which are available at moststations. See the map on the back cover for details of these connections.

    SERVICE ALTERATIONSOn occasions we may not be able to run the services shown in this timetable. Fordetails of forthcoming service alterations, or current service disruption visit c2c-online.co.uk, join us on Twitter @c2c_Rail or call National Rail Enquiries on 0845 748 4950. Details of upcoming engineering work affecting c2c servicesare displayed at c2c stations. We offer a free personalised journey disruption alertservice by email for regular travellers. To be fully in touch make sure you registeronline for these regular updates.

    BICYCLESOnly fold up bicycles will be allowed on weekday services arriving in LondonFenchurch Street between 07.15 and 09.45, or leaving London FenchurchStreet between 16.30 and 18:42.

    CUSTOMER ASSISTANCEc2c welcomes customers with restricted mobility or other additional needs. Findfull details of how to book assistance by visiting c2c-online.co.uk or calling 03457 444422 (option 3). We will ensure, where possible, customers are metand assisted throughout their journey. In order to provide the best possibleservice we would appreciate 4 hours notice, but if this is not possible, whilst wecannot guarantee it, we will do our best to provide assistance. Information onstep-free access at all c2c stations is detailed on the station facilities page.

    SMOKINGAll c2c services and stations are non-smoking, including electronic cigarettes.

    QUIET ZONEOne in four c2c carriages is designated a quiet zone where we will ask you not touse mobile phones and personal audio devices such as MP3 players.

    PARK AND PAY BY PHONEPark & Pay by Phone is a fast, easy and convenient payment for parking. Theresno need to use the ticket machines, no need to display a ticket in your car andyoull receive text reminders before your parking expires. All you have to do isphone 0844 844 9995 or text 0795 008 0201 and follow the simpleinstructions.

    KEEPING YOU CONNECTEDWe've now got our own c2c Live app to make your journey smoother. Helping youplan your journey from door to door, purchase tickets, set an a