BUSINESS PROCESS SOLUTIONS:

RECOGNIZING THE NEED FOR ANEW DATA ENTRY PARTNER

Telamon’s customer wanted to �nd a new business process outsourcing partner that would deliver better results than their current provider.

TABLE OF CONTENTS

Executive Summary ............................................................................................. 4

Fast & Furious Implementation ...................................................................... 6

Flexible Solutions = Added Value ................................................................... 8

Becoming an Extension to the Enterprise .....................................................10

1

3

2

OUTSOURCE EXPANSION PROJECT

CHALLENGE When Telamon’s customer, one of North America’s leading providers of custom logistics solutions, didn’t receive adequate communication and support from their current data entry provider, they needed to �nd a partner willing to put in the extra e�ort to build a solution that addressed their requirements.

SOLUTION Telamon was selected to take over responsibilities of data entry for the customer’s largest processing client. Shortly after onboarding this client, Telamon was awarded the opportunity to support clients previously handled only by the customer’s internal processing sta� at their headquarters. Telamon’s customer knew they could rely on Telamon to replicate complex requirements for their highest priority clients.

BENEFITS & RESULTS Telamon’s customer gained a partner in Telamon’s willingness to grow with their business and provide critical communication during US working hours. Telamon provides a more valuable service by reducing the customer’s cost per transaction.

4 telamon.comRecognizing the Need For A New Data Entry Partner

EXECUTIVE SUMMARY

*

Telamon’s customer is a billion dollar global enterprise logistics provider specializing in strategic carrier sourcing, transportation management systems, and billing accuracy.

Prior to engaging Telamon, the customer recognized the bene�ts of outsourcing non-core functions of their business, such as data entry. Through acquisitions and organic growth, the company established a plan with the expectation to grow 25% year over year for the next �ve years. In doing so, Telamon’s customer knew they needed to establish relationships with partners that shared their same values and goals.

TELAMON’S CUSTOMER COULD RELYON TELAMON TOREPLICATE COMPLEXREQUIREMENTS FORTHEIR HIGHESTPRIORITY CUSTOMERS.

1

6 telamon.comRecognizing the Need For A New Data Entry Partner

FAST & FURIOUS IMPLEMENTATION Within only three weeks of receiving verbal commitment, Telamon entered data into its customer’s applications. In order to meet this aggressive timeline, Telamon spent a week at the customer’s corporate campus understanding the intricacies of their systems and clients and built out customized, detailed work instructions. The customer’s willingness to provide access to critical personnel and IT resources allowed for a successful �rst test pilot and quick implementation.

WITHIN ONLY THREEWEEKS OF RECEIVING VERBAL COMMITMENT,TELAMON ENTERED DATAINTO ITS CUSTOMER’S APPLICATIONS.

8 telamon.comRecognizing the Need For A New Data Entry Partner

2FLEXIBLE SOLUTIONS = ADDED VALUE

Telamon’s customer was challenged with their previous provider’s inability to accept

more work. Because of the customer’s business plan for growth, the company needed a

�exible partner willing to expand resources when needed. Within the �rst month of

implementation, Telamon took over the volume of the previous provider and within

two months, doubled that volume.

The customer realized value quickly by adding Telamon as a preferred vendor.

Telamon provides additional services above standard keying that includes:

• Entering data directly into proprietary systems with overnight processing

• Developing step-by-step work instructions for every client on-boarded

• Exception management and location creation

• Customized reporting by individual account

• Process improvement and enhancement

TELAMON’S CUSTOMER COULD RELYON TELAMON TOREPLICATE COMPLEXREQUIREMENTS FORTHEIR HIGHESTPRIORITY CUSTOMERS.

WITHIN THE FIRST MONTH OF

IMPLEMENTATION, TELAMON

TOOK OVER THE VOLUME OF

THE PREVIOUS PROVIDER AND

WITHIN TWO MONTHS,

DOUBLED THAT VOLUME.

3

10 telamon.comRecognizing the Need For A New Data Entry Partner

BECOMING AN EXTENSION TO THE ENTERPRISE

Only months after the start of the project, Telamon grew to supporting 100% of the data entry for its customer’s processing division. This included becoming the primary keying entity of the customer’s largest client.

This alignment and integration will allow both parties to grow e�ciently as business expands. Telamon’s approach to solutions design and execution allows for its customer to have a trusted and �exible business process outsourcing partner.

“TELAMON DELIVERS DAY IN AND DAY OUT ON A CONSISTENT BASIS. WE CAN COUNT ON TELAMON TO DELIVER ON THEIR INITIAL PROMISE. TELAMON HAS ALSO BEEN VERY FLEXIBLE WITH STAFFING AND SERVED EXTREMELY VALUABLE WITH SOME OF OUR HIGH VOLUME, SEASONAL CLIENTS.”

Vice President - Processing Services