Business EnglishLesson 5

Gordana Ranđić

16.11.2020. Novi Sad

Content:

• Warm-up & Homework

• Get ready: Short Discussion

• Reading: Telephoning (blog post)

• Vocabulary: Telephoning

• Listening: Taking a Message

• Language Box: Phrasal Verbs

• Speaking / Writing: Role Play

Warm-up & Homework

• Vocabulary Revision

• Returning a Product Revision

• Homework: Return Form

Get ready!

• Discuss:

– How do you answer phone calls from friends? From business partners?

– Why is having good phone etiquette important in business?

Reading: Telephoning (blog post)

• Read and fill in the blanks:

• Listen and practice your pronunciation:

Vocabulary: Telephoning

• courtesy = učtivost

• Hello, this is … = Zdravo, ovde …

• I’m calling from … = Zovem iz …

• May/Could I speak to … = Mogu li dobiti …

• Is … available = Da li je … slobodan?

• switchboard =(telefonska) centrala

• Can you connect me to extension …? = Možete li me povezati sa

lokalom …?

• Nice speaking to you. = Bilo mi je drago pričati sa

Vama.

• Thank you for your time. = Hvala vam na

izdvojenom vremenu.

• I’ll call you back on … = Pozvaću Vas ponovo na …

Vocabulary: Telephoning Exercise 3• Complete the table:

Vocabulary: Telephoning Exercise 4• Write a word similar in meaning to the

underlined part:

• :

Listening: Taking a MessageExercise 5• Listen and mark as true or false:

Listening: Taking a MessageExercise 6• Listen and complete the conversation:

. . .

Listening: Taking a MessageExercise 6• Listen and complete the conversation:

. . .

Language Box: Phrasal Verbs

Language Box: Phrasal Verbs• Complete the sentences with the most

suitable phrasal verb:

1. ‘The phone’s ringing.’ – ‘I’ll _____ it _____.’

2. Sorry, I’ve got to go now. I’ll _____ you _____ later.

3. ‘Could I speak to Mr. Barring, please?’ – ‘I’ll _____ you _____.’

4. I tried to call you several times last night, but I couldn’t _____.

5. I was going to explain the details when suddenly we were _____.

6. Could you _____ for a moment. I’ll check the figures for you.

7. I was waiting for a couple of minutes but there was no answer, so I _____.

8. Sorry, I can’t hear you very well. Could you _____?

Speaking / Writing: Role Play

• Useful Language:

– Good morning. This is … speaking.

– I’m sorry. ... isn’t in right now.

– I’d better leave a message with you.

Speaking / Writing: Role Play

• Using the language, act out the roles:

Speaking / Writing: Role Play

• Homework: Leave a note for a client.

Thank you for your attention! ☺