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Transcript of Broschuere Zahlen Und Fakten 2012 En
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Facts and Figures 2012
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Facts and Figures 2012 | Contents
Contents
Preace 4
Figures in Brie 5
Passengers 7
Passenger Prole 9
Service Quality 11
International Comparison o Number o Passengers 12
Flight Movements 13
Freight and Mail 14
Destinations 15
Airlines 17
Average and Peak Values at Zurich Airport 19
Trac Development 20
Comparison o Trac Development ZurichGenevaBasel 21
Passenger Flow 22
Environmental Data 23
Inrastructure o Zurich Airport 23
Landside Trac 24
International Activities 25
Non-aviation Business 26
Awards 27
History o Zurich Airport 28
Plans o Zurich Airport 29
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Facts and Figures 2012 | Preace
Preace
Review
In 2012, Zurich Airport was host to 24.8 million pas-
sengers. Exceeding the previous years all-time record
by 1.9%, this modest increase in passenger numbers
was in line with orecasts. This growth in passenger
volume is signicantly higher than the European aver-
age o +0.4% (Airports Council International, January
2013 gures).
Despite the uncertain economic environment, in 2012
the Zurich Airport catchment area again proved to be
a stable and reliable market with a continuing increase
in demand or ights. The number o local passengers
increased during 2012 by 1.6% to a total o 16.2 mil-
lion. At the same time, the number o transit passen-
gers rose by 2.5% to 8.5 million. The share o transer
passengers was 34.2%.
The intercontinental sector showed particularly posi-
tive growth with an increase in the number o ights to
and rom the Far East (+13.0%), Near and Middle East
(+9.4%) and North America (+7.5%). The increase
is attributable both to the rise in demand and to the
expanded ight ofering to these regions. Europe,
Zurichs largest market, grew by +0.4%.
Based on the total number o passengers, Swiss Inter-
national Air Lines, Turkish Airlines, Aeroot and Oman
Air contributed most strongly to passenger volume
growth. At Zurich Airport, the hub carrier Swiss has
the largest passenger share at 56.4%, ollowed by Air
Berlin (6.1%), Edelweiss Air (3.9%) and Luthansa
(3.6%).
Despite the slight rise in passenger volume, in 2012
the number o ight movements ell by 3.2%. On
average the aircrat were larger and capacity was bet-ter utilised. Rising to 101 rom the previous years level,
the average number o passengers per passenger air-
crat ight was up 3.4%.
Outlook
Owing to the unpredictable European aviation market
and the uncertainty surrounding economic growth at
present, Zurich Airport expects to see passenger vol-
umes increase only slightly above the 2012 level.
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Facts and Figures 2012 | Figures in Brie
Figures in Brie
Passengers total 24,802,400
Scheduled and charter passengers 24,751,583
Local passengers 16,246,942
Transer passengers 8,504,641
Passengers within Europe 19,103,045
Passengers intercontinental 5,648,538
Passengers within Schengen 14,329,652
Passengers non-Schengen 10,421,931
General aviation and other passengers 50,817
Passengers per day on average 67,766
Flight movements total 270,027
Scheduled and charter ight movements 233,061
Flight movements within Europe 202,592
Flight movements intercontinental 30,469
Flight movements within Schengen 156,678
Flight movements non-Schengen 76,383
General aviation and other ight movements 36,966
Flight movements per day on average 740
Tonnes reight total 418,751
Tonnes airreight 291,389
Tonnes road transport1) 127,362
Tonnes reight within Europe 157,122
Tonnes reight intercontinental 261,629
Tonnes reight per day on average 1,147
Tonnes mail total 35,606
Tonnes mail per day on average 98
Airlines ying rom/to Zurich total 78
Scheduled airlines 65
Charter airlines 13
Destinations (cities) total 188
Destinations in Europe 130
Destinations intercontinental 58
1) On account o their size, some cargo shipments are transported by lorry to other European airports.
These road shipments are also allocated a ight number.
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Facts and Figures 2012 | Figures in Brie
Top 10 scheduled destinations (based on the number o passengers in 1,000)
London (LHR, LGW, LTN, LCY) 1,675
Vienna (VIE) 921
Berlin (TXL) 904
Paris (CDG) 759
Dusseldor (DUS) 700
Amsterdam (AMS) 674
New York (JFK, EWR) 662
Frankurt (FRA) 610
Hamburg (HAM) 594
Barcelona (BCN) 558
Top 5 charter destinations (number o passengers in 1,000)
Antalya (AYT) 98Skopje (SKP) 56
Hurgada (HRG) 31
Palma de Mallorca (PMI) 31
Sharm El Sheikh (SSH) 28
Top 5 airlines (based on the number o passengers in %)
Swiss International Airlines 56.3
Air Berlin 6.1
Edelweiss Air 3.8
Deutsche Luthansa 3.6
British Airways 1.7
Check-in
Check-in 1 46 Check-in-desks, 32 Self-check-in machines
Check-in 2 91 Check-in-desks, 12 Self-check-in machines
Check-in 3 33 Check-in-desks, 14 Self-check-in machines
Departure zones (number o departing passengers per zone in million)
Gates A 5.2
Gates B 2.0
Gates D 1.6
Gates E 3.6
Top 5 aircrat types (share o ight movements in %)
Airbus A320 27.4
RJ1H 14.8
Airbus A319 12.8
F100 7.3
Airbus A321 6.9
Employees at Zurich Airport total ~25,500
Employees Flughaen Zrich AG ~1,600Employees at Zurich Airport excluding Flughaen Zrich AG ~23,900
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Facts and Figures 2012 | Passengers
Passengers
The 1.9% growth in the number o passengers to 24.8 million was driven by the rst three quarters: rom January
through September, passenger numbers developed consistently positively in comparison with the same period
the previous year, whereas the period October to December showed a slight decline.
Both scheduled and charter ights increased by 1.9% in 2012, while general aviation dropped by 5.9%.
Total number o passengers per month (in 1,000)
Average number o passengers per hour
2,500
2,000
1,500
1,000
500
0
Jan.
Feb
.
Mar.
Apr.
May
Jun.
Jul.
Aug.
Sept.
Oct.
Nov.
Dec.
1,712
.0
1,694
.1 1,96
7.3
2,1
08
.0
2,1
29
.9
2,2
02
.3 2,4
73
.2
2,3
95.5
2,2
88
.3
2,2
54
.6
1,788.3
1,788.9
2,239
1,473
2,632
1,040
2,359
3,698
1,683
867
908
2,240
3,216
1,527
1,685
2,609
1,760
2,284
1,552
768
2,815
1015
2,431
2,373
1,175
3,305
4,663
1,259
1,000
1,008
2,960
2,407
1,264
1,747
1,631
1,019
Hour
06.0007.00
07.0108.00
08.0109.00
09.0110.00
10.0111.00
11.0112.00
12.0113.00
13.0114.00
14.0115.00
15.0116.00
16.0117.00
17.0118.00
18.0119.00
19.0120.00
20.0121.00
21.0122.00
22.0123.00
Departing passengersArriving passengers
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Passengers by kind o trafc (change versus previous year)
Total: 24,802,400
Passengers by origin and destination: Schengen/Non-Schengen
Total: 24,802,400
Passengers by origin and destination o the ight (change versus previous year)
Total: 24,802,400
Passengers by residency (country) and departure area (in %)
Residency Total Gates A Gates B Gates D Gates E
Switzerland 31 28 33 27 34
Germany 15 22 21 4 5
EU (without Germany) 30 33 34 45 19
Other European countries 3 2 2 10 2
USA/Canada 11 7 6 9 22Far East 3 2 2 2 6
Other countries 7 7 4 3 11
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing passengers interviewed:
Gates A: 1,176, Gates B: 524, Gates D: 307, Gates E: 820
Facts and Figures 2012 | Passengers
0 10 20 30 40 50 60 70 80 90 100
87.7% (+2.8%)
10.4% (5.1%)
1.7% (+1.9%)
0.2% (5.9%)
Traditional airlines
Low cost carriers
Charter trac
General aviation and other trac
Africa
3.0% (2.5%)
Europe
77% (+0.4%)
Far East
6.0% (+13.2%)
Near/Middle East
4.0% (+9.5%)
North America
8.0% (+7.5%)
Latin America
1.0% (1.1%) Germany 21.0% (+0.1%)
Great Britain 11.0% (1.7%)
Spain 10.0% (+1.9%)
France 6.0% (+2.2%)
Italy 6.0% (+6.2%)
Turkey 5.0% (+6.4%)
other European countries 40.0% (+0.4%)
Schengen
58%
Non-Schengen
42%
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Facts and Figures 2012 | Passenger Prole
Passenger Prole
Gender
Female 44%
Male 56%
Age
1625 years 16%
2644 years 46%
4564 years 31%
65+ years 7%
Purpose o travelling
Business trip 36%
Leisure trip 64%
Travelling class
First class/Business class 5%
Economy class 95%
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing passengers interviewed: 2,840
Development o Check-in method used since 2009 (local passengers in %)
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing local passengers interviewed:
2012: 1,611, 2011: 1,604, 2010: 1,591, 2009: 1,660
Check-in desk
Self-check-in machine
Web check-in
Other check-in methods
2012
2011
2010
2009
0 10 20 30 40 50 60
47
25
28
33
25
27
49
41
23
34
2
5
17
32
51
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Dwell time o passengers at Zurich Airport (local passengers in %)
30 minutes 1
3160 minutes 14
6190 minutes 29
90+ minutes 56
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing passengers interviewed: 2,865
Permanent residency o departing passengers (local and transer passengers in %)
Switzerland 31
Germany 15
Great Britain 6
France 5
Other European countries 22
USA/Canada 11
Other countries 10
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing passengers interviewed: 2,865
Passenger origin catchment area* o Zurich Airport
* Origin o passengers who use Zurich Airport as a starting point or their travel (on an outbound ight).
Source: Survey on the topic o passenger origin catchment area o Zurich Airport
Base: Departing passengers interviewed:Oct. 2012: 4,449
Facts and Figures 2012 | Passenger Prole
Italy: 0.3%
France: 0.9%Berne: 7.8%
Valais: 0.9%
Grisons: 2.5%
Vaud: 1%
remaining Baden-Wrttemberg: 2.9%
Bavaria: 0.6%
Ticino: 0.7%
remaining Austria: 0.4%
Vorarlberg: 2.1%
St. Gallen: 6.7%
Zurich: 34.7%
Uri: 0.5%
Lucerne: 4.6%
Aargau: 7.8%
Jura: 0.2%
Waldshut: 0.9%
Thurgau: 3.9%
Schwyz: 2.4%
Lrrach: 0.4%
Constance: 2.5%
Glarus: 0.3%
Neuchtel: 0.3%
Solothurn: 2.5%
Geneva: 0.3%
Fribourg: 1.4%
Appenzell: 0.6%Basel: 2.8%
Obwalden: 0.5%
Liechtenstein: 0.5%
Schaffhausen: 1.2%
Nidwalden: 0.6%
Zug: 3.2%
Place of domicile of passengersdeparting from Zurich Airport
Source of Data:
Vector200 Swisstopo
VG250 Federal Agency for Cartographyand Geodesy (Germany)
Passenger Survey October 2012
Absolute proportion of thepeople involved
< 0.25
0.25 - 0.5
0.5 - 1
1 - 1.5
1.5 - 2
> 2
1= Swiss Average
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Facts and Figures 2012 | Service Quality
Service Quality
Around 20,000 passengers and visitors were surveyed during 2012 or a range o market research studies con-
ducted by Flughaen Zrich AG. The data collected enables the strengths and weaknesses o services, inrastruc-
ture and processes to be identied so that appropriate measures can be taken to continually improve quality and
services.
Top service criteria
Service criteria rated as excellent or very good by more than 80% o the passengers surveyed:
Cleanliness o airport terminal
Ground transportation to/rom the airport
Courtesy, helpulness o check-in staf
Eciency o check-in staf
Waiting time at passport inspection
Feeling o being sae and secure
Thoroughness o security inspection
Courtesy and helpulness o inspection staf
Waiting time in check-in queue
Source: Airport Service Quality Study (ASQ), annual results 2012
Total o departing passengers interviewed: 2,840
Punctuality* (number o ight movements in %) 2012 2011 2010 2009
Arrivals 83 85 79 85
Departures 7981 76 82
* On time to maximum 15 minutes delayed departure
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Facts and Figures 2012 | International Comparison o Number o Passengers
International Comparison o Number o Passengers
Comparison o number o passengers with our european benchmark airports
(number o passengers in million, change versus previous year)
Comparison o number o passengers with our benchmark airports worldwide
(number o passengers in million, change versus previous year)
London (LHR)
Paris (CDG)
Frankfurt (FRA)
Amsterdam (AMS)
Madrid (MAD)
Munich (MUC)
Moscow Domodedovo (DME)
Zurich (ZRH)
Copenhagen (CPH)
Vienna (VIE)
Milan (MXP)
Brussels (BRU)
0 10 20 30 40 50 60 70 80 90 100
70.0 (+0.9%)
61.6 (+1.0%)
57.5 (+2.0%)
51.0 (+2.4%)
45.2 (8.9%)
38.4 (+1.6%)
28.2 (+9.7%)
24.8 (+2.1%)
23.3 (+2.6%)
22.2 (+5.2%)
18.5 (4.1%)
18.9 (+0.5%)
Dubai (DXB)
Hong Kong (HKG)
Bangkok (BKK)
Singapore (SIN)
Shanghai (PVG)
Seoul (ICN)
Toronto (YYZ)
Delhi (DEL)
Tokyo (NRT)
Boston (BOS)
Zurich (ZRH)
0 10 20 30 40 50 60 70 80 90 100
57.7 (+13.1%)
56.0 (+5.1%)
53.0 (+10.6%)
51.8 (+11.4%)
44.9 (+8.2%)
39.2 (+11.4%)
34.5 (+3.3%)
34.2 (1.4%)
32.9 (+17.5%)
29.3 (+1.4%)
24.8 (+2.1%)
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Flight movements by kind o trafc (change versus previous year)
Total: 270,027
Facts and Figures 2012 | Flight Movements
Flight Movements
Total number o ight movements per month (in 1,000)
Average number o ight movements per hour
25
20
15
10
5
0
21.6
20
.1
23
.0
22
.1 23
.6
23
.6 24
.5
24
.3
23
.6
23
.4
20
.4
20
.0
Jan
.
Fe
b.
Mar.
Apr.
May
Jun
.
Jul.
Au
g.
Sep
t.
Oc
t.
Nov.
Dec
.
14
15
29
13
21
37
21
11
13
27
35
18
20
31
20
26
15
7
33
16
29
23
15
32
39
18
13
15
32
26
15
23
18
8
Hour
06.0007.00
07.0108.00
08.0109.00
09.0110.00
10.0111.00
11.0112.00
12.0113.00
13.0114.00
14.0115.00
15.0116.00
16.0117.00
17.0118.00
18.0119.00
19.0120.00
20.0121.00
21.0122.00
22.0123.00
DeparturesArrivals
77.3% (1.1%)
13.7% (8.6%)
7.7% (13.3%)
1.3% (0.4%)
0 10 20 30 40 50 60 70 80 90 100
Traditional airlines
General aviation & other trac
Low cost carriers
Charter trac
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Facts and Figures 2012 | Freight and Mail
Freight and Mail
Freight and Mail (change versus previous year)
Total: 454,357 tonnes
Air cargo
64.2% (+1.9%)
Mail
7.8% (+8.1%)
Road transport
28.0% (1.3%)
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Facts and Figures 2012 | Destinations
Schengen
Non-Schengen
Destinations
188 scheduled non-stop destinations rom Zurich in 66 countries (airport codes)
Europe, 130 cities, 36 countries
Alicante (ALC)
Amsterdam (AMS)
Antalya (AYT)
Athen (ATH)
Banja Luka (BNX)
Barcelona (BCN)
Bari (BRI)
Basel (BSL)
Belgrade (BEG)
Berlin (TXL)
Berne (BRN)
Birmingham (BHX)
Bodrum (BJV)
Bremen (BRE)
Brindisi (BDS)
Bristol (BRS)
Brussels (BRU)
Bucharest (OTP)
Budapest (BUD)
Cagliari (CAG)
Cardif (CWL)
Catania (CTA)Cologne (CGN)
Copenhagen (CPH)
Coru (CFU)
Dalaman (DLM)
Dresden (DRS)
Dublin (DUB)
Dubrovnik (DBV)
Dusseldor (DUS)
Edinburgh (EDI)
Elba (EBA)
Erurt (ERF)
Faro (FAO)Florence (FLR)
Frankurt (FRA)
Fuerteventura (FUE)
Funchal (FNC)
Geneva (GVA)
Genoa (GOA)
Gothenburg (GOT)
Guernsey (GCI)
Hamburg (HAM)
Hanover (HAJ)
Helsinki (HEL)
Heraklion (HER)
Heringsdor (HDF)
Ibiza (IBZ)
Inverness (INV)
Istanbul Atatrk (IST)
Istanbul Sabiha Gken (SAW)
Izmir (ADB)
Jerez de la Frontera (XRY)
Jersey (JER)
Joensuu (JOE)
Keallinia (EFL)
Kiew (KBP)
Kittila (KTT)
Kos (KGS)
Krakow (KRK)
Lamezia-Terme (SUF)
Lanzarote (ACE)
Larnaca (LCA)
Las Palmas (LPA)
Leipzig (LEJ)
Lissabon (LIS)
Ljubljana (LJU)London City (LCY)
London Gatwick (LGW)
London Heathrow (LHR)
London Luton (LTN)
Lourdes/Tarbes (LDE)
Lugano (LUG)
Luxembourg (LUX)
Lyons (LYS)
Madrid (MAD)
Malaga (AGP)
Malta (MLA)
Manchester (MAN)Menorca (MAH)
Milan (MXP)
Moscow Domodedovo (DME)
Moscow Scheremetjewo
(SVO)
Munich (MUC)
Mykonos (JMK)
Nice (NCE)
Nuremberg (NUE)
Ohrid (OHD)
Olbia (OLB)
Oslo (OSL)
Palermo (PMO)
Palma de Mallorca (PMI)
Paris Charles de Gaulle (CDG)
Paris Orly (ORY)
Patras (GPA)
Pisa (PSA)
Podgorica (TGD)
Porto (OPO)
Prague (PRG)
Pristina (PRN)
Reykjavik (KEF)
Rhodes (RHO)
Riga (RIX)
Rimini (RMI)
Rome (FCO)
Rostock-Laage (RLG)
Salzburg (SZG)
Samos (SMI)
Santiago de Compostela (SCQ)
Shannon (SNN)
Skopje (SKP)Sochi (AER)
Soa (SOF)
Split (SPU)
St. Petersburg (LED)
Stockholm (ARN)
Stuttgart (STR)
Tenerie (TFS)
Thessaloniki (SKG)
Thira (JTR)
Umea (UME)
Valencia (VLC)
Varna (VAR)Venice (VCE)
Verona (VRN)
Vienna (VIE)
Warsaw (WAW)
Zadar (ZAD)
Zagreb (ZAG)
Zakinthos (ZTH)
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North America, 15 cities, 2 countries
Latin America, 4 cities, 4 countries
Near and Middle East, 7 cities, 7 countries
Far East, 12 cities, 9 countries
Arica, 20 cities, 8 countries
Atlanta (ATL)
Boston (BOS)
Calgary (YYC)
Chicago (ORD)
Los Angeles (LAX)
Miami (MIA)
Montreal (YUL)
New York (JFK)
Newark (EWR)
Philadelphia (PHL)
San Francisco (SFO)
Tampa (TPA)
Toronto (YYZ)
Vancouver (YVR)
Washington (IAD)
Cancun (CUN)
Punta Cana (PUJ)
So Paulo (GRU)
Varadero (VRA)
Amman (AMM)Beirut (BEY)
Doha (DOH)
Dubai (DXB)Kuwait (KWI)
Muscat (MCT)
Tel Aviv (TLV)
Bangkok (BKK)
Beijing (PEK)
Colombo (CMB)
Delhi (DEL)
Hong Kong (HKG)
Male (MLE)
Mumbai (BOM)
Phuket (HKT)
Seoul (ICN)
Shanghai (PVG)
Singapore (SIN)
Tokyo (NRT)
Agadir (AGA)
Cairo (CAI)
Cape Town (CPT)
Dar es Salaam (DAR)
Djerba (DJE)
Douala (DLA)
Hurghada (HRG)
Johannesburg (JNB)
Kilimanjaro (JRO)
Luxor (LXR)
Marrakech (RAK)
Marsa Alam (RMF)
Mauritius (MRU)
Mombasa (MBA)
Monastir (MIR)
Nairobi (NBO)
Oujda (OUD)
Sharm El Sheikh (SSH)
Tunis (TUN)
Yaound (YAO)
Facts and Figures 2012 | Destinations
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Facts and Figures 2012 | Airlines
Airlines
65 scheduled airlines (airline code)
Adria Airways (JP)
Aer Lingus (EI)
Aeroot Russian Airlines (SU)
Air Baltic (BT)
Air Berlin (AB)
Air Canada (AC)
Air Dolomiti (EN)
Air France (AF)
Air Malta (KM)
Alitalia (AZ)
American Airlines (AA)
Austrian Airlines (OS)
B&H Airlines (JA)
Belair Airlines (4T)
Blue Islands (SI)
Blue1 (KF)
BMI Regional (BM)
British Airways (BA)
Bulgaria Air (FB)
Cirrus Airlines (C9)
City Airline (CF)
Croatia Airlines (OU)
Cyprus Airways (CY)
Darwin Airline (F7)
Delta Air Lines (DL)
easyJet (U2)
Edelweiss Air (WK)
El Al Israel Airlines (LY)
Emirates (EK)
Eurolot (K2)
Finnair (AY)
Germanwings (4U)
Hainan Airlines (HU)
Helvetic Airways (2L)
Iberia (IB)
Iceland Express (HC)
InterSky (3L)
JAT Airways (JU)
KLM (KL)
Korean Air (KE)
LOT Polish Airlines (LO)
Luthansa (LH)
Malev Hungarian
Airlines (MA)
Montenegro Airlines (YM)
Niki (HG)
OLT (OL)
Oman Air (WY)
Pegasus Airlines (PC)
Qatar Airways (QR)
Royal Jordanian (RJ)
SAS Scandinavian Airlines (SK)
Singapore Airlines (SQ)
Sky Work Airlines (SX)
SriLankan Airlines (UL)
SunExpress (XQ)
Swiss International
Air Lines (LX)
TAP Portugal (TP)
Thai Airways (TG)
Tunis Air (TU)
Turkish Airlines (TK)
Ukraine International
Airlines (PS)
United Airlines (UA)
US Airways (US)
Vueling (VY)
WOW air (X9)
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Facts and Figures 2012 | Airlines
Passengers by alliance/segment (in %)
Passenger and apron handling (passengers: scheduled and charter)
Total: 24,751,583
13 charter and special service airlines (international civil aircrat marking)
Air Cairo (Egypt)
Atlasjet International Airways
(Turkey)
Corendon Airlines (Turkey)
Danube Wings (Slovakia)
Freebird Airlines (Turkey)
Germania (Germany)
Nouvelair Tunisie (Tunisia)
Onur Air (Turkey)
Pan Europenne Air Service
(France)
Sky Airlines (Turkey)
Tailwind Airlines (Turkey)
Trade Air (Croatia)
Star Alliance
Low cost carriers
One World
Sky Team
Charter trac 1.8
9.8
3.9
10.4
68.7
0 10 20 30 40 50 60 70 80
Airline Assistance Switzerland AG
4.7% Swissport International AG
82.3%Dnata Switzerland AG
12.5%
Aviation Handling Partner Switzerland AG
0.6%
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Facts and Figures 2012 | Average and Peak Values at Zurich Airport
Average and Peak Values at Zurich Airport
Passengers Per day Per month
Average value 66,497 2,028,163
Peak value 89,455 (22.07.) 2,473,182 (July)
Flight movements
Average value 738 22,502
Peak value 879 (25.01.) 24,470 (July)
Freight
Average value 1,144 tonnes 34,586 tonnes
Peak value 1,649 tonnes (15.06.) 39,267 tonnes (March)
Passengers per day
Peak days and average days (in 1,000)
90
80
70
60
50
40
71.374.0
55.2
58.4
63.5
70.368.7
73.479.8
77.3 76.3 72.6
59.6
68.1
76.2
80.7 80.882.0
89.5 88.4 87.588.8
75.1
57.9
2.
Jan.
26.
Feb.
30.
Mar.
22.
Apr.
20.
May
10.
Jun.
22.
Jul.
5.
Aug.
30.
Sept.
7.
Oct.
4.
Nov.
22.
Dec.
Peak value Average value per month
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Facts and Figures 2012 | Trac Development
Trafc Development
Number o passengers since 1990 (in million)
Number o ight movements scheduled, charter and non-commercial (in 1,000)
Freight and mail volumes (in 1,000 tonnes)
600
500
400
300
200
100
0
15.7
325.8
17.1
439.3
22.8
545.4
21.7
492.9
23.0
421.8
21.7
389.8
23.0
363.5
21.5
372.4
22.9
363.3
25.3
374.3
32.2
387.7
35.6
418.8
32.9
415.0
28.7
344.4
1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 20122011
28.1
411.0
20102009
Freight Mail
25
20
15
10
5
0
12.8
15.4
22.7
21.0
17.9
17.0
17.3 1
7.9
19.2
20.7 2
2.1
24.8
22.9
21.9
1990 1995 2 000 2001 2 002 2003 2004 2005 2006 2007 2008 2012
24.3
201120102009
350
300
250
200
150
100
50
0
219.9 2
44.5
325.6
309.2
282.2
269.4
266.7
267.4
260.8
268.5
275.0
270.0
262.1
1990 1995 2 000 2001 2 002 2003 2004 2005 2006 2007 2008 2012
279.0
2011
268.8
20102009
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Facts and Figures 2012 | Comparison o Trac Development ZurichGenevaBasel
Comparison o Trafc Development
ZurichGenevaBaselComparison o number o passengers (in million)
Comparison o number o ight movements (in 1,000)
Comparison o reight and mail volumes (in 1,000 tonnes)
25
20
15
10
5
0
6
.0
1.8
12.8
2.4
6
.2
15.4
3.8
7.8
22.7
3.6
7.5
21.0
3.6
7.6
17.9
2.5
8.1
17.0
2.5
8.6
17.3
3.3
9.4
17.9
4.0
9.9
19.2
4.3
10.9
20.7
4.3
11.5
22.1
5.4
13.9
24.8
3.9
11.3
21.9
1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012
5.1
13.1
24.3
2011
4.1
11.9
22.9
20102009
Z ur ic h G en eva B as el
350
300
250
200
150
100
50
0
52.5
98.6
219.9
64.3
106.5
244.5
104.91
33.4
325.6
99.5
128.7
309.2
88.0
132.0
282.2
64.1
134.0
269.4
57.9
134.8
266.7
62.3
139.7
267.4
60.6
144.4
260.8
61.7
158.4
268.5
62.1
160.6
275.0
87.4
192.9
270.0
56.2
147.7
262.1
1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012
87.6
161.7
279.0
2011
77.2
149.9
268.8
20102009
Z ur ic h G en ev a B as el
600
500
400
300
200
100
0
341.5
28.9
65.9
456.4
42.0
78.1
568.2
80.0
45.2
514.6
70.5
37.4
444.8
31.4
38.0
411.5
31.4
42.1
386.5
34.3
42.6
393.9
32.2
39.0
386.2
36.0
37.6
399.6
44.1
36.8
419.9
10
1.4
36.1
454.4
94
.3
46.3
373.1
31.2
29.3
1990 1995 2000 2001 2002 2003 2004 2005 2006 2007 2008 2012
447.9
10
3.7
53.0
2011
439.1
10
7.6
38.2
20102009
Z ur ic h G en eva B as el
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Facts and Figures 2012 | Passenger Flow
Passenger Flow
Total departing local passengers
Check-in 1 2,662,000
Check-in2
2,867
,000
Check-i
n3
2,537
,000
ACd3
,053,0
00
ACu5
,041,0
00
Bus gates
A50A59
Bus gates
A01A06
Bus gates
B01B10
Gates E
Gates A
Gates B/D
eck-in2
0
2,867
,
, ,
1
3
2
-
4
1211
10
9
5
6
7
8, ,
Schengen area
Non-Schengen area
Boarding pass control
ACd = Airside Center downstairs
ACu = Airside Center upstairs
1 2,417,000
2 2,501,000
3 505,000
4 3,043,000
5 647,000
6 694,000
7 574,000
8 5,023,000
9 539,000
10 1,617,000
11 2,156,000
12 380,520
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Facts and Figures 2012 | Environmental Data/Inrastructure o Zurich Airport
Environmental Data
2012 2011 2010 2009
Fuelling volumes
Kerosene (m3/a) 1,443,736 1,415,853 1,325,940 1,277,297
Avgas (m3/a) 322 388 358 428
Diesel (m3/a) 3,001 2,997 3,269 3,011
Petrol (m3/a) 495 569 442 509
Natural gas (kg) 141,153 106,879 65,468 32,633
De-icers (m3/a)
Aircrat de-icing (m3/a) 1,423 1,705 2,514 2,404
Surace de-icing uid (m3/a) 1,283 1,296 1,991 1,800
Surace de-icing solid (t/a) 0 3 0 2
Power (MWh/a)
Heat and electricity1) 306,843 293,665 316,742 305,471
Water2)
Fresh water consumption (m3/a) 551,386 542,711 530,372 527,548
Utilized groundwater (m3/a) 91,241 102,524 103,502 105,744
Utilized rainwater (m3/a) 11,707 9,997 10,807 11,757
1) Retroactive new calculation including losses rom electricity supplies to third parties2) Hydrological year 1 October 2010 to 30 September 2011
Inrastructure o Zurich Airport
Situation
Geographic situation 47 27 30 N, 08 32 53 E
Height above sea level 422 m (at the Airport Reerence Point)
Total area 880 ha (according to the ramework concession o the 5th construction stage)
Cantonal wildlie reserve 74 ha o the airport ground (o which 32 ha ens)
Runways and taxiways
The runways are designated according to their geographical orientation expressed in degrees o the compass.
Runway 16/34 3,700 m long, 60 m wide
Runway 14/32 3,300 m long, 60 m wide
Runway 10/28 2,500 m long, 60 m wide
Apron area 785,000 m2
Gates and stands
Gates scheduled and charter handling 64
Bus gates scheduled and charter handling 42
Open apron stands scheduled and charter handling 56
Open apron stands general aviation 78
Hangar stands general aviation 70
Skymetro
The Skymetro connects the Transer and Shopping area A to gates E. It is the most requented cable railway oSwitzerland.
Capacity 8,200 persons per hour and direction
Passengers 600,000700,000 per month
Length o line 1,138 m
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Facts and Figures 2012 | Landside Trac
Landside Trafc
Distance rom the town centre o Zurich: 9 km
Public transportation
Around 350 rail, 720 bus and 340 tram services provide direct connections to all areas o Switzerland and also
to neighbouring countries. Train services rom and to Zurich run every 10 minutes. The Glattalbahn tram services
10 and 12 link Zurich Airport to communities in the Glatt valley and Zurich city at 7.5 and 15 minute intervals
respectively. Every day around 60,000 people use the public transport inrastructure at Zurich Airport, around
10% o which are transerring between public transport services. With 16 platorms, the covered bus terminal is
the largest in Switzerland.
Direct train connections rom Zurich Airport
Private transportationZurich Airport is connected to the motorway network and possesses the largest parking inrastructure o all
Switzerland.
Parking spaces at Zurich Airport in total 17,100
Total parking spaces in multi-storey car parks (Flughaen Zrich AG) 11,700
Multi-storey car park P1 2,400
Multi-storey car park P2 2,600
Multi-storey car park P3 2,800
Multi-storey car park P5 1,200
Multi-storey car park P6 2,700
Outdoor parking spaces in total (Flughaen Zrich AG)
P40 600
P60 500
Further outdoor parking spaces 1,900
Parking spaces o other companies at Zurich Airport 2,400
Zug
Visp
Thun
Brig
Biel
Berne
Olten
Spiez
FrickBaden
Lucerne
Morges
Geneva
Buchloe
Constance
Lausanne
Fribourg
Memmingen
Solothurn
Neuchtel
BaselWinterthur
Lindau
Munich
Ziegelbrcke
Geneva Airport
Yverdon-les-Bains
Schaffhausen
BruggZurich Main Station St. Gallen
Bregenz
Wdenswil
Aarau
Amriswil
AndelfingenBassersdorf
DietikonEffretikon
FlawilFrauenfeld
Gossau (SG)Grenchen Sd
Herrliberg-FeldmeilenKreuzlingen
Ksnacht GoldbachKsnacht (ZH)
Neuhausen
Other direct train connections:
swissBOUNDARIES3D
/ Vector200 swisstopo
Source of Data:
Oensingen
Pfffikon (SZ)
RomanshornSt.Margrethen
ThalwilThayngen
UzwilWil
ZollikonZurich Enge
Zurich HardbrckeZurich Oerlikon
Zurich StadelhofenZurich Tiefenbrunnen
Zurich Wiedikon
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International Activities
In terms o its international activities, Flughaen Zrich
AG is ocusing its attention on the Indian and Latin
American markets, in which it already has a oothold.
Markets in Eastern Europe, the Middle East and South-
East Asia are also being analysed and relevant expan-
sion opportunities in suitable markets investigated. In
addition to the airport in the Indian city o Bangalore,
Flughaen Zrich AG is currently involved in the
operation o nine airports in Latin America.
Facts and Figures 2012 | International Activities
Passengers Passengers Passengers Passengers
Airport Location 2009 2010 2011 2012 Engagement
Bengaluru International Bengaluru, India 9.3 Mio. 11.8 Mio. 12.6 Mio. 11.9 Mio. 5% share, Operation and Management
Airport (BLR) Service Agreement
Aeropuerto International Bogot, Colombia 14.8 Mio. 18.6 Mio. 20.5 Mio. 22.4 Mio. Technical Service Agreement
El Dorado (BOG)
Curaao International Curaao 1.4 Mio. 1.4 Mio. 1.6 Mio. 1.7 Mio. 7.6% share (indirect), Operation and
Airport (CUR) Management Agreement
El Tepual (PMC) Puerto Montt, Chile 803,000 813,000 928,000 1.15 Mio. 16.6% share (indirect), Operation and
Management Agreement
Diego Aracena (IQQ) Iquique, Chile 855,000 1.07 Mio. 1.7 Mio. 49% share (indirect), Operation and
Management Agreement
Cerro Moreno (ANF) Antoagasta, Chile 1.2 Mio. 1.3 Mio. 1.6 Mio. 49% share (indirect), Operation and
Management Agreement
Aeropuerto Internacional Tegucigalpa, 421,000 429,000 528,000 581,000 Technical Service Agreement
Toncontn (TGU) Honduras
Ramn Villeda San Pedro Sula, 697,000 741,000 783,000 769,000 Technical Service Agreement
Morales (SAP) Honduras
Aeropuerto Internacional La Ceiba, Honduras 171,000 180,000 188,000 175,000 Technical Service Agreement
Goloson (LCE)
Juan Manuel Glvez Roatn, Honduras 172,000 214,000 247,000 248,000 Technical Service AgreementInternational Airport (RTB)
Curaao,O&M, Equity
Bogot, TSA
San Pedro Sula, TSA
Roatn, TSA
Tegucigalpa, TSA
La Ceiba, TSA
Antofagasta, O&M, Equity
Puerto Montt, O&M, Equity
Zurich, EquitySwitzerland
Chile
Brazil
India
Colombia
Iquique, O&M, Equity
Bangalore,O&M, Equity
Honduras Netherlands
Antilles
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Facts and Figures 2012 | Non-aviation Business
Non-aviation Business
Public area (landside)
Number o retail shops 53
Number o public restaurants 32
Passenger area (airside, ater boarding pass control)
Number o retail shops 62
Number o restaurants 18
Number o exchange oces 3
Number o tax reund oces 1
Non-aviation revenues (change versus previous year)
Revenue rom non-aviation operations rose by 8.2% to CHF 352.4 million and thus accounted or around 36% o
total revenue in the year under review. The average expenses per departing passenger amounted to CHF 39.40.
In 2012, revenue per outbound passenger saw a signicant year-on-year rise o CHF 2.30 to CHF 41.70. The
major contributing actors were the new duty-ree walk-through outlets in the Airside Center established at the
same time as the new security check building.
Source: Annual Report 2012, Flughaen Zrich AG
Service revenues
7.6% (+17.7%)Commercial and parking revenues
56.2% (+8.5%)
Revenue from
facility management
36.3% (+5.9%)
Parking revenues 19.0% (+1.9%)
Retail and duty-free 24.8% (+16.3%)
Food & Beverage 4.1% (+4.7%)
Other commercial revenues 3.5% (2.4%)
Advertising spaced and promotion 4.8% (+11.1%)
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Awards
FLUX golden transport hub
Jointly with VBG Verkehrsbetriebe Glattal AG, Zurich
Airport won the FLUX golden transport hub award.
This prize is presented annually to an outstanding
transport hub. Besides the architecture and design, the
jury also considered whether trains, buses and trams,
as well as shops and services, were easy to nd at the
hub.
The FLUX golden transport hub prize is sponsored
by PostBus Switzerland and the Swiss Public Transport
Association (VV).
World Travel Award
In recognition o its user-riendliness and consistently
high quality, Zurich Airport received the World Travel
Award as Europes Leading Airport or the ninth year
in succession. The World Travel Award has honoured
outstanding service providers in the travel and tourism
sector since 1993. The rankings are calculated rom
over 185,000 votes cast by tourism experts all over
the world.
Air Cargo Excellence Award
During the 2012 World Cargo Symposium o the Inter-
national Air Transport Association (IATA), Zurich
Airport was presented with the Air Cargo Excellence
Award or its reight handling services. The award hon-
ours the service and quality o cargo handling as well
as the price/perormance ratio, the inrastructure and
the service provided by the related agencies.
Facts and Figures 2012 | Awards
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Facts and Figures 2012 | History o Zurich Airport
History o Zurich Airport
04/2012 Start o the main construction phase or the Terminal
2 upgrade project
04/2012 Flughaen Zrich AG is granted planning consent or
its major project The Circle
01/2012 Launch o the airports iPhone app
12/2011 Opening o the new Dock B, the centralised security
check building (SCB) and the observation deck
11/2011 A resounding no to the block on urther devel-
opment o the airport with the rejection o the
municipalities initiative II and its counterproposal
07/2010 The night ight ban has been extended by one hour
03/2010 As Zurich Airport has been certied by the Federal
Oce o Civil Aviation (FOCA) or the Airbus A380,
Singapore Airlines has since 28 March been oper-
ating daily ights with the worlds largest passenger
aircrat between Singapore and Zurich
10/2009 Launch o construction work or the major Zurich
2010 project
04/2009 Implementation o the Schengen Agreement at
Zurich Airport. Strict segregation o Schengen and
non-Schengen passengers through the division oZurich Airport into a Schengen and non-Schengen
zone
10/2008 Opening o the new Bus gates B
08/2008 Opening o the Hotel Radisson SAS on the grounds
o Zurich Airport
06/2008 Zurich Airport celebrates its 60th anniversary
04/2008 Opening o the new Airport Shopping on the level o
Check in 3
11/2006 The new EU regulation concerning liquids carried
along in hand luggage on aircrat comes into efect in
Switzerland
10/2006 Start-up o the instrumental landing system, ILS, o
runway 28
10/2004 Start-up o the instrumental landing system, ILS, o
runway 34
09/2004 Opening o the Airside Center with 60 business
units, nishing the 5th constuction phase
09/2003 Opening o Dock E
03/2003 Opening o the new building section o Airport Shop-
ping and start o operation o check-in 3
06/2001 Unique (Flughaen Zrich AG) supersedes the can-
ton o Zurich as operator o the airport
04/2000 Flughaendirektion (FDZ) and Flughaen Immobilien-
gesellschat (FIG) are united in Flughaen Zrich AG.
The new airport enterprise is launched under the
brand Unique
08/1998 Zurich Airport celebrates its 50th anniversary
02/1997 The UVEK (ormerly EVED) grants the ramework
concession to Zurich Airport
04/1986 Start-up o the new control tower
11/1985 Opening o Dock A
06/1980 Opening o the SBB airport line
11/1975 Opening o Dock B
11/1972 Night ying restriction comes into efect
08/1953 Ocial opening o Zurich Airport
11/1948 The instrument approach runway is opened. From
this moment the entirety o civil aviation are handled
at the new airport
06/1948 The rst aircrat start and land on the west runway
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1
3
6
7
2
5 4
Gates A
Train to/from Zurich
Drivewaydepartures/arrivals
Skymetro to Gates E
Cargo East
Cargo West
Train to/fromWinterthur/St. Gallen
A1/A20/A51Zurich/Berne/Basel/St. Gallen
A51 Blach/Schahausen
ZurichAirport
Cargo
Gates E
De-icing pad
Gas station
Gates B/D
Car parks
Werft(from the airport)
Werft(to the airport)
Arrival
Check-in
Coach
Hotel bus
Radisson Blu Hotel,
Zurich Airport
Railway
Regional bus
Rental car centre
Shopping
Taxi
Tramway
Valet parking
1 Prime Center 1
2 Prime Center 3
3 Oce Center
4 Operation Center 1
5 Operation Center 2
6 Operation Center 3
7 Operation Center 4
29
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1000-383