Boston Techie, August 2011

Boston Techie, August 2011
Boston Techie, August 2011
Boston Techie, August 2011
Boston Techie, August 2011
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Boston Techie newsletter from Tech Networks of Boston ( Issue 8, August 2011.

Transcript of Boston Techie, August 2011

  • Our CEOs Idea of a Vacation

    Susan Labandibar is on

    vacation right now, but you

    wont find her at the beach. Instead, shell be in the

    Borneo jungle.

    Thats because Susans idea

    of a vacation is to help save the orangutans and their

    rain forest habitat as they

    are threatened by

    encroaching palm oil farms

    and other environmentally

    irresponsible practices.

    Two years ago, Susan visited

    Borneo for the first time.

    There, she met Dr. Birute

    Galdikas, the guardian angel of orangutans. Susan soon

    became an active volunteer

    and donor to help Dr.

    Galdikass nonprofit,

    Orangutan Foundation

    International (OFI).

    As part of her effort to help

    OFI, Susan created the

    Hutan Project here at Tech Networks of Boston.

    Did you know TNB donates

    20% of new revenue to save

    crucial rain forest habitat?

    This year, Susans tour is

    even more ambitious. Shell

    continued inside

    In this issue

    Help Desk on Demand

    Our CEO saving orangutans

    Get more donated software

    Meet a Boston techie: Nick Ford

    Preserving trees in South Boston

    Just Make It Work: Introducing Help Desk on Demand

    Were pleased to make an important

    announcement: weve reinvented our help desk

    into a cutting-edge system we call Help Desk on Demand. Its part of our commitment to

    constantly innovate to bring you the highest-

    quality service possible.

    With Help Desk on Demand, you can tell

    us the response time you need when you make your request for support. Whether you need

    help in 15 minutes, 2 hours, 4 hours, or

    8 hours, well respond to your request in the

    time frame you request. Thats right: if you

    need an immediate response, an

    experienced technician from TNB will

    call you back within 15 minutes.

    Well work with you when youre available

    to work with us. With Help Desk on Demand, were scheduling our responses to client

    support needs so well be there for you when

    you need us. If youre on your way to an

    important meeting, well be right there with

    you. If youre available to work with us tomorrow afternoon, well schedule your

    service call for when youre free.

    Youll be updated on your problem while

    work is being done, with the personal

    experience of Help Desk on Demand. Youll be talking to your support team in real time,

    on your schedule.

    Of course, Help Desk on Demand is

    included for all our valued clients. Its just

    another way were improving our service for you. Our commitment to you is simply that

    you will receive the support you need, when you

    need it, every time you call. Youll set the

    expectations by telling us the response time

    that you need for your situation and schedule.

    And well meet those expectations every time.

    Everyone needs computer help from time to time. The next time you need support,

    well see you at our friendly, cutting-edge Help

    Desk on Demand.


    08 | AUGUST 2011

  • Get Software Donations from

    Most of our nonprofit clients are

    using to get

    commercial software at a very low cost. What could be a better

    deal than that? If you havent

    visited in a while,

    here are some of the products

    available now:

    Microsoft Office 2010 Standard or Professional

    Plusincluding the latest

    versions of Word, Excel,

    PowerPoint and Outlook, as

    well as useful additional products like Access,

    Publisher, OneNote, Lync,

    InfoPath and SharePoint.

    Intuit QuickBooks 2011

    Norton AntiVirus 2011

    Adobe Creative Suite 5.5 Design Premium

    Microsoft Windows 7 Upgrade

    Get Genuine!

    If you have a copy of Microsoft

    Windows that is not genuine,

    Microsoft is offering nonprofits and libraries a one-time donation

    of a full Windows 7 installation

    (not an upgrade). You can place

    only one request, for up to 50


    Find out more about these

    low-cost upgrades at, or call us at

    Tech Networks of Boston!

    Good News! Improved Benefits from the Microsoft Software Donation Program This article is reprinted courtesy of TechSoup connects nonprofits

    with donated software. Visit for

    more information!

    Beginning July 27, 2011, organizations

    now have more flexibility regarding when

    they can request Microsoft software

    donations and in the product donations available.

    How These Changes Benefit Your


    Request what you need, when

    you need it: Organizations can now request Microsoft products as needed,

    not just once per year. Also, there is no

    longer a five-seat minimum requirement,

    so an organization can request just one license if that is all it needs.

    Get more complete solutions: Now you can request from up to 10

    different Microsoft title groups in each 2-

    year cycle, so you can build more

    complete solutions that help you meet

    your mission. And with Microsofts Get Genuine Windows offer, you can ensure

    youre running genuine versions of

    Microsoft operating systems (see sidebar).

    Easily see Microsoft details at a

    glance: To help organizations manage their Microsoft donations, TechSoup has

    created the Microsoft Donation Center

    (accessible on from the

    Donation Request/History page under My Account), where nonprofits can get all the

    pertinent details in one place.

    Existing Microsoft cycles have

    been reset: If youre already partici-

    pating in the Microsoft Software Donation Program through TechSoup, your cycle

    has been reset! Your 2-year donation

    cycle will start again when you place your

    first Microsoft request after July 27, 2011,

    and will reset every two years on the anniversary of that request. Requests

    placed before July 27 will not count

    against your new donation allotment.

    With these improvements from

    Microsoft and the new Microsoft Donation Center, now is an excellent

    time for another visit to TechSoup!

  • Meet a Boston Techie Nick Ford, IT Consultant

    Our CEOs Idea of a Vacation

    continued from cover

    meet the founders of several

    grassroots nonprofits, as well as

    scientists from the Center for

    International Forest Research in Jakarta. Shell help them rescue

    endangered animals, and publicize

    the plight of the orangutan amid

    rain forest destruction.

    Susan will finish her trip at the Orangutan Care Center and

    Quarantine in Borneo, in the

    happy company of the Centers

    long-term volunteers and

    intelligent, hairy residents.

    Susan will be back in the U.S. on

    August 31, inshaAllah. (That

    means God willing in Arabic.)

    Susan wont be doing much

    eating during the day, either: this month is Ramadan.

    Help Susans Friends Save the Orangutans!

    Orangutan Foundation Inter-national needs to raise $640,000 to save crucial orangutan habitat in the Rawa Kuno Legacy Forest. Your help is vital. Please visit

    right now and Adopt Acres! It only costs $100 per acre to save this precious old-growth forest.

    Working Together to Save South Bostons Trees TNB staffer Jennifer Brundage spends

    her mornings working with Southie

    Trees and Action for Boston

    Community Development (ABCD)

    to advocate for the preservation of trees

    throughout South Boston. Jen helps the youth workers at ABCD to compare

    architectural drawings with trees present,

    taking scientific measurements and

    entering them into a database.

    Jen has produced an up-to-date inventory of all trees in the Old Colony

    housing community, which is now being

    redeveloped. Advocates will use this tree

    inventory to educate the community and

    the Boston Housing Authority about the importance of preserving them.

    Urban Trees in Perspective: Can you guess where the photo

    above was taken? Hint: its within a

    few blocks of Andrew Square. E-mail with your guess!

    Nick Ford is one of our highly experienced IT

    Consultants, specializing in

    servers as well as desktop

    systems, and providing a

    full range of computer

    support to end users.

    Whats a typical day

    for Nick? He makes the

    rounds to organizations

    like Boston Day and

    Evening Academy, United South End Settlements,

    and Community Servings.

    During a client visit,

    Nick will check all IT

    equipment to ensure server, network, and

    workstation health. Hell

    also work with client staff

    members when they need

    deskside support.

    Nick brings serious

    experience to our clients,

    along with his friendly smile and helping hand.

    As a member of Network

    Services at the Museum of

    Fine Arts, he ran a

    complex multi-server

    system supporting over 800 users.

    Nick has served three

    tours in Iraq and

    Afghanistan as an Assault Team Member with the

    U.S. Army Rangers,

    where he earned many

    commendations including

    a Pur