Work Experience Brief Summary

TABLE OF CONTENTS

Sales/Marketing work activities .................................................................................................................. 2

RESPONSIBILITIES ...................................................................................................................................... 2

Business to business (B2B) .................................................................................................................... 2

Business to customer or consumer (B2C) ............................................................................................. 2

Marketing executive work activities ..................................................................................................... 3

Key skills ................................................................................................................................................ 4

HR Executive work activities ........................................................................................................................ 5

RESPONSIBILITIES ...................................................................................................................................... 5

1 PROVIDE support to supervisors and staff to develop the skills and capabilities of staff ................. 5

2 MONITOR staff performance and attendance activities .................................................................... 5

3 COORDINATE staff recruitment and selection process in order to ensure a timely organized and

comprehensive procedure is used to hire staff .................................................................................... 6

KNOWLEDGE, SKILLS AND Atributes ......................................................................................................... 6

Knowledge............................................................................................................................................. 6

Skills....................................................................................................................................................... 6

Personal Attributes ............................................................................................................................... 7

Teacher Assistant work activities ................................................................................................................ 8

Primary responsibilities ............................................................................................................................. 8

Skills Obtained........................................................................................................................................... 8

Customer Tele Sales Representative ........................................................................................................... 9

Tele sales/marketing Representative Job Duties ...................................................................................... 9

Telemarketing Representative Skills learned ............................................................................................ 9

Takaful (Islamic Insurance) Manager ......................................................................................................... 10

Insurance Sales Manager Job Responsibilities ........................................................................................ 10

Sales Tasks and Activities ........................................................................................................................ 10

Sales/Marketing Internship ....................................................................................................................... 11

Expect to learn in this Internship: ........................................................................................................... 11

Responsibilities: ...................................................................................................................................... 11

SALES/MARKETING WORK ACTIVITIES

The following type of Career activities I have done in my job:

RESPONSIBILITIES

BUSINESS TO BUSINESS (B2B)

B2B sales involve selling products or services from one business to another I have responsible

for:

relationship building

researching the market and related products

Presenting the product or service favorably and in a structured professional way face-to-face

BUSINESS TO CUSTOMER OR CONSUMER (B2C)

B2C sales involve direct selling to the consumer or end user Examples include selling credit cards

via the telephone or selling new cars in a showroom

Typical activities as a sales executive in SkyAims generally include:

listening to customer requirements and presenting appropriately to make a sale

maintaining and developing relationships with existing customers in person and via

telephone calls and emails

cold calling to arrange meetings with potential customers to prospect for new business

responding to incoming email and phone enquiries

acting as a contact between a company and its existing and potential markets

negotiating the terms of an agreement and closing sales

gathering market and customer information

representing their company at trade exhibitions, events and demonstrations

negotiating on price, costs, delivery and specifications with buyers and managers

challenging any objections with a view to getting the customer to buy

advising on forthcoming product developments and discussing special promotions

liaising with suppliers to check the progress of existing orders

checking the quantities of goods on display and in stock

recording sales and order information and sending copies to the sales office, or entering

figures into a computer system

reviewing own sales performance, aiming to meet or exceed targets

gaining a clear understanding of customers' businesses and requirements

making accurate, rapid cost calculations and providing customers with quotations

feeding future buying trends back to employers

Attending team meetings and sharing best practice with colleagues

MARKETING EXECUTIVE WORK ACTIVITIES

I have responsible for:

analyzing and investigating price, demand and competition

devising and presenting ideas and strategies

promotional activities

compiling and distributing financial and statistical information

writing reports

organizing events and product exhibitions

monitoring performance

managing campaigns on social media

liaising and networking with a range of stakeholders including customers, colleagues, suppliers

and partner organizations

communicating with target audiences and managing customer relationships

sourcing advertising opportunities and placing adverts in the press - local, regional, national

and specialist publications - or on the radio, depending on the organization and the campaign

Organizing photo shoots

arranging the effective distribution of marketing materials

maintaining and updating customer databases

Organizing and attending events such as conferences, seminars, receptions and exhibitions

sourcing and securing sponsorship

conducting market research, for example using customer questionnaires and focus groups

contributing to, and developing, marketing plans and strategies

managing budgets

evaluating marketing campaigns

monitoring competitor activity

Supporting the marketing manager and other colleagues

KEY SKILLS

I have learned:

Good teamwork skills

Confidence

Time management

Challenge oriented

Customer care & dealing

Customer long term relations

Good Communication skills

Adaptability

Good organization and planning skills

Creativity

Commercial awareness

Numerical skills

IT skills etc.

HR EXECUTIVE WORK ACTIVITIES

RESPONSIBILITIES

1 PROVIDE SUPPORT TO SUPERVISORS AND STAFF TO DEVELOP THE SKILLS AND CAPABILITIES OF

STAFF

Main Activities

Ensure that accurate job descriptions are in place

Provide advice and assistance with writing job descriptions

Provide advice and assistance when conducting staff performance evaluations

Identify training and development opportunities

Organize staff training sessions, workshops and activities

Process employee requests for outside training while complying with polices and

procedures

Provide basic counseling to staff who have performance related obstacles

Provide advice and assistance in developing human resource plans

Provide staff orientations

2 MONITOR STAFF PERFORMANCE AND ATTENDANCE ACTIVITIES

Main Activities

Monitor daily attendance

Investigate and understand causes for staff absences

Recommend solutions to resolve chronic attendance difficulties

Provide basic counseling to staff who have performance related obstacles

Provide advice and recommendations on disciplinary actions

Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the

staff absence has been adequately covered off to ensure continuity of Services

Inform affected staff or residents of unexpected absences from work and coordinate actions

ensuring the continuity of services such as cancellation of events

3 COORDINATE STAFF RECRUITMENT AND SELECTION PROCESS IN ORDE R TO ENSURE A TIMELY

ORGANIZED AND COMPREHENSIVE PROCEDURE IS USED TO HIRE STAFF

Main Activities

Provide advice and assistance to supervisors on staff recruitment

Prepare notices and advertisements for vacant staff positions

Schedule and organize interviews

Participate in applicant interviews

Conduct reference checks on possible candidates

Prepare, develop and implement procedures and policies on staff recruitment

KNOWLEDGE, SKILLS AND ATRIBUTES

(The knowledge, skills and atributes required for satisfactory job performance)

KNOWLEDGE

Knowledge in the following areas:

human resources management

job descriptions

performance review methods and techniques

staff training, development and recognition

mentoring and coaching

understanding of government relevant legislation, policies and procedures

SKILLS

supervisory skills

team building skills

problem solving skills

basic counseling skills

negotiations skills

effective verbal and listening communications skills

computer skills including the ability to operate spreadsheets and word processing programs

at a highly proficient level

effective written communications skills including the ability to prepare reports, proposals,

policies and procedures

effective public relations and public speaking skills

research and program development skills

stress management skills

interviewing skills

time management skills

PERSONAL ATTRIBUTES

maintain standards of conduct

be respectful

possess cultural and political awareness and sensitivity

be flexible

demonstrate sound work ethics

be consistent and fair

TEACHER ASSISTANT WORK ACTIVITIES

PRIMARY RESPONSIBILITIES

Assist faculty members with classroom instruction, exams, record keeping, and other

miscellaneous projects

Tutor or mentor students

Perform laboratory research

Obtain materials needed for classes, including texts and other materials

Prepare presentations for lectures

Deliver lectures

Hand out assignments and grade papers

Proctor examinations

Record grades and inform students of their final grades

Arrange for teaching observations

Meet with students during office hours

Assist with student conferences

Lead discussion sections

Teach undergraduate courses

Create and write materials such as a syllabus, visual aids, answer keys & supplementary notes

Correspond with students on Whiteboard or related inter-campus communication system

Enforce laboratory rules

Take attendance and record responses

Record lecture given by professor

SKILLS OBTAINED

Enthusiasm

Imagination

Energy

Adaptability

Patience

Responsibility

CUSTOMER TELE SALES REPRESENTATIVE

TELE SALES/MARKETING REPRESENTATIVE JOB DUTIES

Advises present or prospective customers by answering incoming calls on a rotating basis;

operating telephone equipment, automatic dialing systems, and other telecommunications

technologies

Influences customers to buy or retain product or service by following a prepared script to give

product reference information

Documents transactions by completing forms and record logs

Maintains database by entering, verifying, and backing up data

Keeps equipment operational by following manufacturer's instructions and established

procedures; notifying team leader of needed repairs

Maintains operations by following policies and procedures; reporting needed changes

Maintains quality service by following organization standards

Maintains technical knowledge by attending educational workshops; reviewing publications

Contributes to team effort by accomplishing related results as needed

TELEMARKETING REPRESENTATIVE SKILLS LEARNED

Influence

Telephone Sales

Customer Focus

Data Entry Skills

Selling to Customer Needs

Closing Skills

Telephone Skills

Organization

Energy Level

Persistence

Product Knowledge

TAKAFUL (ISLAMIC INSURANCE) MANAGER

INSURANCE SALES MANAGER JOB RESPONSIBILITIES

I as an Insurance Sales Manager generally has the following responsibilities:

Setting strategies and directions for insurance sales unit, and translating these strategies into goals for individual sales agent

Providing guidance and coaching for sales agents; actively assisting with large or complex deals

Monitoring the full range of the insurance company's products and strategies, as well as those of competitors and general industry trends

Manages and directs a sales force to achieve sales and profit goals

Designs and recommends sales programs and sets short- and long-term sales strategies

Evaluates and implements appropriate new sales techniques to increase the

department's sales volume

May recommend product or service enhancements to improve customer satisfaction and

sales potential

Ensures projects are completed on time and within budget

Acts as advisor to sales team regarding projects, tasks, and operations

Get familiar with a variety of the field's concepts, practices, and procedures

Relies on extensive experience and judgment to plan and accomplish goals

Performs a variety of complex tasks

Leads and directs the work of others

Typically reports to head of a unit/department

SALES TASKS AND ACTIVITIES

Designs short-term and long-term goals and plans for a sales of insurance

Negotiates with new potential clients for the organization

Designs and implements new sales strategies to be used within the organization

Predicts trends and directions of sales activities and tasks

Liaises and updates different departments (e g marketing) about the current projects of the

sales department

Articulates historical background and future perspective of sales tasks and activities

SALES/MARKETING INTERNSHIP

EXPECT TO LEARN IN THIS INTERNSHIP:

Sales and Marketing

Team Leadership

Sales Training

Sales and Marketing Strategies

Sales Techniques

RESPONSIBILITIES:

Implement detailed objectives for new business in line with overall company goals

Daily Interaction with New People

Initiate leads into the sales cycle,

Develop a thorough knowledge of EVENT up products and services

Learn the basic fundamentals of sales such as cold calling, research, relationship management,

and data management

Assist and collaborate with sales reps and event planners on a need basis

Create and update database of event proposals and quote requests into Excel

Prospect new event spaces and venues throughout Pakistan markets and create new listings

onto company website

Research and stay up to date with competitors and industry trends

Learn the basics of Salesforce, the #1 CRM tool in business Prospecting support on behalf of

Waqqar Alam & Zeeshan Ahmed

Observe sales calls with RDS of Sales and Business Development

Assist in preparing sales presentations and new client contracts

Attend client calls with Client Account Managers

Assist in preparing new campaign strategies’ including trade shows, email, and outbound

calling

Assess current campaigns to measure success and profitability

Provide support with social media efforts

Assisting with sales lead generation, qualification and follow up