20110914 ECM Show 2011 Future of Information Management
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Transcript of 20110914 ECM Show 2011 Future of Information Management
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The Future of Information Management 2011
8 Trends That Will Change the Way You Manage
Information
Jesse Wilkins, CRMSeptember 14, 2011
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www.aiim.org
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Jesse Wilkins, CRM• Director, Systems of Engagement, AIIM• Background in electronic records management,
email management, ECM, and social technologies• Director, ARMA International Board of Directors
(2007-2010)• Frequent industry speaker and author• AIIM ERM and E2.0 Expert Blogger• Instructor for AIIM Certificate Programs
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Agenda1. Volume, volume, volume2. Content complexity3. Commodity computing4. Social is everything5. Mobile everywhere6. Consumer is king7. Everything old is new again
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VOLUME, VOLUME, VOLUME
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Volume, c. 2010
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It’s only getting worse
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Sources: Cisco estimates based on CAIDA publications, Andrew Odlyzko (Wired Magazine, 8/17/2010)
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Emergence of “Big Data”• Petabytes the norm,
exabytes on the way• Structured and
unstructured• Often need to analyze in
or near real-time
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CONTENT COMPLEXITY
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Rate of technology innovation continues to increase
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Content complexity
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Content complexity
workflow compliancecontrolsecurityrecords
sharing collaboratingliking recommending following
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Content complexity
workflow compliancecontrolsecurityrecords
sharing collaboratingliking recommending following
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Complex technical environment
• Enterprise systems• Line of business systems• Departmental systems• Multiple content creation systems• Multiple content management systems• The cloud• Mobile devices• Personal mobile devices• And on, and on, and on….
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COMMODITY COMPUTING
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Basic content services
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Interoperability – content model
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Interoperability – security
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Relatively cheap hardware
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SOCIAL IS EVERYTHING
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“…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways…”
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Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipmen
t
Image Mgmt
PC
1992-2001
A document
Microsoft
Doc Mgmt
Internet
2001-2009
A web page
Content Mgmt
???
2010-2015
???
???
???
Systems of Record
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Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipmen
t
Image Mgmt
PC
1992-2001
A document
Microsoft
Doc Mgmt
Internet
2001-2009
A web page
Content Mgmt
???
2010-2015
???
???
???
Systems of Record
Systems of Engagement
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How do I embed social in everything?
How do I encourage
collaboration across the
organization?How do I mitigate information risk?
How do I automate core transactions?
What tools do individual teams need?
How do I store and find stuff?
Mancini’s Hierarchy of Information Needs
Optimized
Engaged
Effective
Efficient
Aware
Flexible
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MOBILE EVERYWHERE
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Emergence of powerful mobile devices
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And always-on high-speed internet access
• Air cards• Wi-Fi• Smart phones with 3G/4G access
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Mobile apps
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And location-based services
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“Working where you want, when you want, and being able to conduct real business.”blognation Canada
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7. CONSUMER IS KING
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Ease of use
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Consumer-driven innovation
• Free/freemium services• App store downloads
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Technology touches everyone.
Everyone carries technology
expectations into the workplace.
Why do I feel so powerful as a
consumer and so lame as an employee?
Photo source = http://www.flickr.com/photos/notionscapital/5225049493/
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Enterprise App Store
Source: Andrea R Baker
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EVERYTHING OLD IS NEW AGAIN
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Information management is evolving
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Policies
•Our Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”
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The Need for Content Automation
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Considered remedies:•87% Social Media Policy•86% Employ training•85% Capturing confidential data
•85% Data loss prevention
•84% Data management technology
•82% Archive sensitive info
Source: Symantec http://bit.ly/niAPxy
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Controls
• Monitoring at the firewall
• Training is better than control
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Systems of Record
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Conclusion• It’s an interesting time to be in the industry
• These trends are not on the horizon – they are here now
• Organizations need our guidance
• We have to be ready to lead the information management discussions
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For more informationJesse Wilkins, CRM, CDIA+Director, Systems of EngagementAIIM International
+1 (303) 574-0749 [email protected] http://www.twitter.com/jessewilkinshttp://www.linkedin.com/in/jessewilkinshttp://www.facebook.com/jessewilkinshttp://www.slideshare.net/jessewilkins