1. Enhanced user interface offering ease of navigation, context sensitive content

2. Personalization and ability for the customer to switch between different views

3. Communication with our customers with intelligent alerts and reminders

4. Breadcrumbs on every page

Must

Must

Must

Must

CSOL Re-architectureThe new CSOL will represent 60% of the same functionality, and 40% as new/enhanced featuresNew functionality for customers (Look and feel & communication)

Enhanced Features

1. Schedule appointments2. Start/Stop service requests3. Payment History

Primarily UI Changes and Weblogic Portal migration

1. Balanced Payment Plan2. My 10/20 Report3. HBI – Nexus 4. Letter of Credit5. Payment arrangement6. eRebates7. eBPP

MustMustMust

1. Common platform for all applications2. Internal User proxy view with Account Search and ability

to easily log issues directly from CSOL3. Internal Administration page for

• Changing configuration settings for a user/user group

• Customizing menu access for a user/user group• Managing promotion displays• Viewing logs and trace statements• Defining business rules to automatically turn on/off

menu items4. Migration to Weblogic Portal

1. Energy Dashboard for qualified users who are enrolled in multiple energy efficiency programs that offers –

• Cost/Energy savings statistics for the enrolled account(s)

• Tips on energy conservation• Enrollment into more energy efficiency programs• Links to PG&E energy efficiency initiatives

2. Detail of Bill3. Pay all Bills for multiple accounts4. Full Outage capabilities

New functionality for internal users/administration group

New functional capabilities

MustMust

Should

Must

Must

MustMustMust

Better customer communication

1. Appointment reminders

2. Intelligent alerts

3. Email on energy savings

CSOL will send automatic reminders to customers via email and/or phone Based on the phone reminders that need to go out for the next day, CSOL will setup the IVR system for the automatic reminders at a specific time everyday

For emails that bounce back on the KANA mail server, there will be an alert on the home page for customers to update their email address

For large businesses that are enrolled in multiple energy efficient programs, the system will send out an Energy Dashboard email with their YTD savings for each program.

Home Page

Proxy view for employees

MaderaStocktonVisaliaStocktonMercedHealdsburgSan FranciscoLodiMercedTurlockTracyStocktonVisaliaModestoStanislausMercedMercedAngel CampMercedMercedModestoMercedStocktonSan FranciscoSan Francisco

123 Main Street51 Maple Ave24 Circle Dr.89 White Road234 Finland Rt.1 Market Street235 Central Drive99 Howard Street23 Harrington Lane987 Georgia Street54 Madrona Ave444 Jewal Ave.6543 Gardinia Lane875 River St.5423 Madison Ave.349 Reed Road1 Blackfield Dr.666 Market Street876 Coal Black Rd.1212 Bonita Ave.432 NextGen Ave.876 Jackson999 California St123 Howard St.7654 Ranch Road

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Energy Dashboard

Add/Remove Accounts

Scheduling a Gas Appointment

Billing/Payments History